Reviews

Review Details

• Review fromNick F

  Date: 04/14/2025

  1 star
  Found a vehicle online that I liked, when I went to the dealership to test drive it I was ready to buy it. Went in to work the numbers with the salesman, and he comes out of the office and tells me the sales manager doesn't want to sell it for the price online. And adds $4,000 to the online price. Not to mention the $2000 in hidden fees disguised as a "protection package" extremely unethical business practices.

• Review fromTyara T

  Date: 10/17/2024

  2 stars
  On September 2, 2024, I bought a 2024 *** K5 from Ford of Clermont. Before leaving, I noticed the back driver's side trim was missing. My grandfather and I informed ******, the salesperson, who assured us they would order the trim and install it. This interaction left me feeling positive and confident that the issue would be resolved.However, on October 15, 2024, after dropping off my car for the trim installation, I received frustrating news: they ordered the wrong side. I was told the trim was under recall and that I needed to visit a *** dealership for the replacement. After driving 40 minutes to Ford of Clermont, I struggled to understand why I had to go elsewhere for a mistake that was theirs. When I asked them to order the correct side and fix it as promised, they insisted I go to *** instead, but offered me a free tank of gas for my trouble.Upon arriving at *** of Clermont, I learned that the trim was not under recall at all. They kindly assisted me despite my stressful situation and even provided proof that it wasnt recalled. This showed that Ford of Clermont had not only failed to fix their mistake but had also misled me. My grandfather called ****** to share this information, and ****** assured us someone would follow up with us that day. Unsurprisingly, no one did.Its disheartening because the sales **** at Ford of Clermont are generally friendly. However, their inconsistent communication diminished my initial positive experience. It felt like ****** was more focused on his commissionlikely around $7,000than ensuring I had a satisfactory experience with my dream car. I believe in treating people well, and I hoped for more integrity in their follow-through.I share this to encourage Ford of Clermont to improve and prevent similar situations for future customers.

• Review fromSara M

  Date: 10/08/2024

  1 star
  Please stay away... STAY AWAY FROM THIS DEALERSHIP! They make you put a 5star on ******. THEY CHARGED ME OVER MSRP, CHARGED ME EXTRA FOR TRANSFER TAG THAT SHOULD COST AROUND 400$. THEY MADE UP A RANDOM CHARGE OF 1,000$ "FREE DELIVERY SERVICE CHARGE". THEY HIDE ALL THE REBATES. PLEASE BE CAREFUL!

• Review fromTrudy M

  Date: 10/07/2024

  1 star
  On Monday, September 23, 2024 I took my **************************** in for an Oil Change. I always select the package called The Works because it comes with tire rotation, fluid check, and multipoint inspection. I dropped my vehicle off approximately 07:50 AM and received a call to pick it up before Noon. My vehicle received service from the above and windshield wipers replaced front and rear. I asked them if everything was good, they said no issues found and good to go. I received the multipoint checklist and all were checked Green. 5 days later, Saturday, September 28th I was driving on Highway 27 in ********* heading home and my dashboard started flashing Coolant Engine Over Heating, I pulled into a parking lot and turned the engine off. I had 4 children with me and 2 of them are babies. Vehicle was towed to the nearest dealership (***********************). It was the heating/cooling hoses that broke. I called the Ford Of Clermont because due to their lousy inspection 5 days before, my children and I ended up spending 3 hrs waiting for a tow truck, had to **** home, and spent over $1000 for something they should of caught during my inspection. The Service Advisor Manager ***** ****** or DJames said he will call me back with an update and never called. The email address he provided to me I cant email because my email has been blocked. First point of contact date was September 30th and havent received a follow up as of Oct 6th. One of their inspections are checking hoses for leaks. They checked off Green to it and 5 days later I run into a situation. I pay for *********** by taking the vehicle to the dealership. They arent checking for anything just pushing paper by checking off. So, why am I paying for service if its not getting done correctly? The Service Advisor Manager had an attitude when speaking to me and if thats how you speak to your customers when an issue arise, he needs not to be a point of contact. I am asking for a reimbursement.

• Review fromWilliam S

  Date: 05/13/2024

  1 star
  I was on vacation and my 2014 F150 electric fan ran continuously. I made a service appointment online. When I got there I was told to come back another time...their online system wasn't working. I returned and their analysis said I needed a new fan plus a relay or 2. I paid over $600 up front for them to order a fan. When it came in a few days later I returned to have it installed. After half a day in their waiting room I paid off the balance. The total came to over $1200. I went to the lot to pick up my truck AND THE NEW FAN WAS STILL ON CONTINUOUSLY!! As my vacation was over I did not return inside but returned to **********I first stopped at my local **** dealer. They heard and commented about the loud noise. I took the truck to my local trusted mechanic. He found a link online that indicated my problem on my vehicle. The part replacement was around $300. Since I had asked the Florida dealer to give me the "old" parts my mechanic tested the old fan and said it was working just fine. I have contacted Clermont twice by e-mail and once certified mail. Asking for a refund. Absolutely NO RESPONSE.

• Review fromMichael T.

  Date: 05/11/2024

  1 star
  I brought my 2021 **** Mach E, an electric vehicle, to the service department for repairs. The issues included warning lights, mirror problems, and minor paint damage. Additionally, my car had been backed into while I was at the grocery store, although there was no visible damage. From the beginning, it was clear that my matter was not being taken seriously. Despite approaching the situation professionally and respectfully, the lack of urgency and communication from the service department was concerning. I was assigned a representative named *****, who initially seemed friendly and provided me with a contact number. However, it quickly became apparent that getting in touch with him was difficult. Two days after dropping off my vehicle, ***** messaged me, acknowledging the damage and advised involving my insurance company, GEICO, for repairs. Following his advice, I took the necessary steps, expecting a smooth process. However, I received no updates for nearly two weeks. When I attempted to contact *****, he did not answer my calls. Instead, I was directed to leave a voicemail, which was followed by a text from ***** stating they were still waiting for parts. This lack of communication and transparency from ***** and the service department became an ongoing issue.Even after my insurance company assessed the damages and approved the repair payment, the lack of communication persisted. When I visited the dealership to inquire about the status of my vehicle, I was disappointed to find that no loaner car was offered. Additionally, ***** was consistently unavailable or on his lunch break, making it difficult to get any concrete information. Despite his promises of a next-day repair, I

• Review fromjoseph s

  Date: 04/23/2024

  1 star
  We have a 2019 **** Escape that we bought brand new from ******************************** in ********* ******* in June of 2019. The car has ****** miles on it. Its been a great car until the beginning of March when the check engine light came on code P0543. Evaporative Emission System Pressure Sensor/Switch High. No big deal. Or so we thought. We drove the car to Ford of Clermont on March 8th and it's still there. First they changed the battery because they said it was dead for $400. Then they tell us the car won't start at all. They put a PCM in for $1200 and still nothing. At this point the mechanic should have see the burnt wiring harness but he didn't. 3 weeks go by and they called and said it needs an accelerator pedal. Another $800.. So far $2400 worth of wasted time. We called them to see if they would buy the car. they said yes knowing where it was and the issues it was having. They agreed on a $10,000 buy back. We get there title in hand and **** the salesman/appraiser offers us $4000. We said no .They called today and said they think, (think being the key word) that the wiring harness and transmission main control are bad and need to be changed at a cost of $9000.00 on top of the $2400.00 that's already be done. The wiring harness costs $700 from **** and $1980 to install it at another dealership. Fast forward to yesterday 4/23/2024 They told us the car was drivable but it still had issues and that to get our car back we had to pay the $2400. The shop ******* told us that the harness was definitely bad showing us the burn spot but he also showed us the NEW burnt up PCM. So Ford of Clermont was trying to get us to pay for parts that were not even in the car anymore. My girlfriend was so stressed out that she took the $4000 offer. These people are crooks. Stay away. Do not buy from them and do not take your car there for service. We called **** corporate and basically got a bunch of false promises.