Business ProfileforKalos Services Inc.

In 2021 we had Kalos install a brand new ** on our first and second floor house. The first floor ** has had minimal to no problems, The second floor ** has had non stop problems with it since it was installed. Previous to this ** we had no issues with our upstairs ** unit. We only changed the units out because we got a deal with our solar package however the units were +10 years old. Since Kalos had to move the unit to the other side of the house they installed copper wiring and a pump to drain out the condensation. We got a second opinion and it seems like the ** handler was not installed properly to drain the water to the small water pump that was installed. The ** handler sits low next to the pump where the water does not drain properly. The pump is faulty because it cannot handle the condensation and now is not working because it keeps getting overflowed. They safety mechanism has stopped working. On top of that they took out the breaker and said they had to order a new one and without approving charges for payments were not going to move forward. Nothing is ever under warranty when they come to service the unit, they also insist to sign up with their service plan to service the pump knowingly that it's a faulty mechanism. Just looking for a refund for the part they recommended.