Complaints

This profile includes complaints for Florida Auto Exchange Company, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Florida Auto Exchange Company, Inc. has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Florida Auto Exchange Company, Inc.

  19206 US Highway 19 N Clearwater, FL 33764-3180

  
• 

  Florida Auto Exchange Company, Inc.

  PO Box 861 Dunedin, FL 34697-0861

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was sold a car with a bad transmission after 2 months the transmission went out and they said I was the blame and that I put 8000 miles on this car in two months which is impossible in 2 months they have kept the car in the shop now for 2 weeks and are making me responsible for the repairs and still car payments on a car I cant drive they are refusing a partial refund Im hurt

  Business Response

  Date: 07/08/2024

  ************** was out of her vehicle warranty at time of breakdown. We performed repair on vehicle and she has been back in her vehicle since 06/27/24. I apologize for the late response, email was missed. 

• Initial Complaint

  Date:10/19/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2013 **** Chevrolet on Aug 11 2023 I observed already something smelt like it was burning from car but was told it was nothing about 4 weeks of having the car the car overheated I was told to drop the car off to their shop and they would fix it ok they supposedly fixed it but 3 weeks later the same problem the car overheated again this time it made a terrible noise so I'm like this car is a lemon they sold me a bogus car! Then they told me to get it towed back to the shop to fix it picked up car fluid dripping from everywhere same problem then looked on my credit the amount that was on contract was different on my credit way higher I have photos then they took ********************************************************************************************************************* contract they said I wasn't covered they are not truthful people and scammers! I do not need the problems of a bogus car!

  Business Response

  Date: 11/06/2023

  **************** purchased her vehicle on 8/11/23 and on 9/15/23 she had her vehicle towed to ****************** Experts (ASE) at our request for an overheating issue. They diagnosed the issue as a bad upper radiator hose and the repair was done as a goodwill repair with no charge to customer. On 10/11/23, **************** dropped the vehicle off at our sales location with an overheating issue. We took the vehicle to ASE for diagnosis and they found a defective water pump and thermostat housing. The repair was done as a goodwill repair at no charge to the customer. **************** then refused to pick up her vehicle and told us that she would be contacting an attorney. On 10/19/23, we contacted **************** again regarding picking up her vehicle as it was repaired and ready to be picked up and she stated she did not want the car and that it is "junk". 

  We apologize that **************** had any issues with her vehicle. We repaired her vehicle in a timely manner at no cost to her each time. Regarding the credit bureau, the recorded amount is properly recorded.  The amount showing is the account balance (which includes interest charges), it is not the amount financed (without interest charges) as has been explained to her prior. **************** does have Roadside Assistance and has had it since her vehicle purchase date. She was provided a copy with her paperwork at time of delivery. If she had an issue with contacting them all she needed to do was contact us for assistance. 

  We have been nothing but transparent and truthful to *****************  We are sorry that her vehicle developed an overheating issue and we acted promptly to perform the needed repairs at no cost to her.  There is no more we could have done for her.

  Customer Answer

  Date: 11/21/2023

   
  Complaint: 20751897
  
  I am rejecting this response because:

  I'm responding back to what the business said I picked up the car nov 10 still same problem this time fluid was busting out all over the car and I returned the car on the 10th and told them I was giving car back they said ok that will be self voluntary repossession me and my husband told them that and I said ok they sold me a lemon the car steady overheating that mean that engine will go out and I'm stuck paying on a lemon within a month and as far as contract it said ****** that's with interest and it said 17 **** on my credit they are not truthful people they seen I needed a car and gave me anything!
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:02/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 9 2022 I purchased a 2013 ****** Altima from this company, after having one good experience I tried it again and put 4K down on this vehicle. Within a few days of leaving I realized it needed an oil change so I took it to **** ****** in which the problems started. I have a full diagnosis on the vehicle and it exposed very poor maintenance and severe safety defects which I brought to their attention as I had a 3k mile warranty on the car. I brought it to their mechanic with these concerns and he told me nothing was wrong they were just upselling me. A week later its back in the shop and I was physically able to see the damages myself and took video evidence. In an attempt to reach out again the owners son ** said hed fix the control arms (not every other thing wrong) after days of arguing and calling a lawyer. He gets my car and then calls me to blackmail me and tell me he wont fix my car unless I took down my bad review. I did. I got my car back and still the issues kept going. In 8 months Ive spent over 3k in repairs for this car and its still on the verge of breaking down. The engine and transmission are bad and the car had a major oil leak that was cleaned to sell it. I tried to go in again and ask for a different car and for them to take this back and do the right thing and they refused without another 4K down payment and I heard no response. This car was a Lemon and was not checked out mechanically at all prior to sale. Issues where covered and hidden to make the sale. ** was extremely rude and unprofessional and the use of extortion was beyond my belief. Im out thousands due to this ordeal and my car is a time bomb waiting to go off in which Ill be responsible for now. The car was presented as something it wasnt and only a brief inspection from a shop was able to expose all this within days of purchasing. They have been rude with me and consistently lied to my face to avoid making it right.

  Business Response

  Date: 02/22/2023

  Please see attached response to complaint.

  Business Response

  Date: 02/24/2023

  See attached business response

  Customer Answer

  Date: 02/24/2023

   
  Complaint: 19440137
  
  I am rejecting this response because: this business is fraudulent and is lying as I have a voice recording of the owners son telling me to take my review down or he wouldnt fix my car. Ive texted a saleswoman named ***** several times about issues with this vehicle. I will not take it to their service center because of the lies they told saying the issue they fixed wasnt there to begin with. Funny how they claimed it was fine but then fixed it? It clearly wasnt fine the car has been falling apart since the first week I had it. 
  
  Sincerely,
  
  *******************************

  Business Response

  Date: 02/27/2023

  I am not sure what the complaint is now. It seems as though it is about the review. I am the owner and I can only go with what I am told as how things happened. If there is a tape recording, I am not sure that is even legal.

  We fixed the ladies initial complaint for free. We do not sell brand new cars. The cars we sell are used and many of the parts are used as well in the vehicle. We sell the cars with a limited warranty. We honor our warrantees if problems come up that are warrantied. We cannot be responsible for everything that goes wrong with a car simply because we sold the vehicle. We went as far as trying to trade her into another vehicle. That didn't work out. Sometimes we are unable to make deals for many different reasons. I'm sorry she doesn't like this car and wants another car. Right now, we are not able to make that work for her. As time goes on, she may be in a better equity position to trade out of the vehicle. There is really nothing else that we are able to do right now. The vehicle is out of the warranty period, and we used up our goodwill expenditure.

  Regards,

  ******************************

  President,