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Business Profile

Subscription Agents

National Publishers Exchange

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Subscription Agents.

Complaints

Customer Complaints Summary

  • 58 total complaints in the last 3 years.
  • 22 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/15/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *********************

    Business Response

    Date: 12/18/2023

    Dear Better Business Bureau, 
    We are writing this response to Complaint Case #********,filed by ********************* (for her son *************************). We want to ensure that all necessary information is provided to follow up and resolve this complaint. 
    National Publishers Exchange is a magazine clearinghouse that processes and fulfills magazine subscriptions to publishers on behalf of multiple third-party agencies. With that being considered, National Publishers Exchange does not sell or solicit the sale of magazines or any other types of products to consumers. Additionally, our office does not handle any type of consumer billing or payment processing.
    Your current, and any future complaints regarding this customer, should be directed to *********************** You may contact them at ************************************************************, ************ or by visiting their BBB website at - ***********************************************************************************************************************************************.
    We have taken the liberty of canceling the customers subscription to *************** and after the last printed issue is mailed, no additional copies will be sent
    Best Regards, 
    National Publishers Exchange

  • Initial Complaint

    Date:11/29/2023

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a magazine subscription in the mail that I have never placed an order for. I contacted the magazine directly to see how I was mailed the magazine( gift,accidental order,etc) Was told National publishers exchanged placed the order in my name WITHOUT my consent and I could not stop the subscription only the company could.After seeing many others with the same issue I am asking with assistance to stop this ILLEGAL tactic. Thank you.

    Business Response

    Date: 12/13/2023

    Dear Better Business Bureau, 
    We are writing this response to Complaint Case 20929661,filed by **************************** We want to ensure that all necessary information is provided to follow up and resolve this complaint. 
    National Publishers Exchange is a magazine clearinghouse that processes and fulfills magazine subscriptions to publishers on behalf of multiple third-party agencies. With that being considered, National Publishers Exchange does not sell or solicit the sale of magazines or any other types of products to consumers. Additionally, our office does not handle any type of consumer billing or payment processing.
    Your current, and any future complaints regarding this customer, should be directed to *********************** You may contact them at **********************************************************************, ************ or by visiting their BBB website at - ***********************************************************************************************************************************************.
    We have taken the liberty of canceling the customers subscription to GQ magazine and after the last printed issue is mailed, no additional copies will be sent
    Best Regards, 
    National Publishers Exchange

  • Initial Complaint

    Date:11/08/2023

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *********************

    Business Response

    Date: 11/09/2023

    Dear Better Business Bureau, 

    We are writing this response to Complaint Case 20841149,filed by ********************** We want to ensure that all necessary information is provided to follow up and resolve this complaint.

    National Publishers Exchange is a magazine clearinghouse that processes and fulfills magazine subscriptions to publishers on behalf of multiple third-party agencies. With that being considered, National Publishers Exchange does not sell or solicit the sale of magazines or any other types of products to consumers. Additionally, our office does not handle any type of consumer billing or payment processing.

    Your current, and any future complaints regarding this customer, should be directed to ************************ You may contact them at *******************************************, PMB *********************************, ************  or by visiting their BBB website at - ***********************************************************************************************************************************.

    We have taken the liberty of canceling the customers subscription to GQ magazine and after the last printed issue is mailed, no additional copies will be sent.

    Best Regards, 
    Quality Manager
    National Publishers Exchange

  • Initial Complaint

    Date:11/06/2023

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  Should the mailings continue, I will contact Western Readers Service.

    Sincerely,

    ********************************

    Business Response

    Date: 11/07/2023

    Dear Better Business Bureau, 

    We are writing this response to Complaint Case #********,filed by ********************************* We want to ensure that all necessary information is provided to follow up and resolve this complaint. 

    National Publishers Exchange is a magazine clearinghouse that processes and fulfills magazine subscriptions to publishers on behalf of multiple third-party agencies. With that being considered, National Publishers Exchange does not sell or solicit the sale of magazines or any other types of products to consumers. Additionally, our office does not handle any type of consumer billing or payment processing.

    Your current, and any future complaints regarding this customer, should be directed to ************************ You may contact them at *******************************************, PMB *********************************, ************  or by visiting their BBB website at - ***********************************************************************************************************************************.

    We have taken the liberty of canceling the customers subscription to Conde ********************** and after the last printed issue is mailed, no additional copies will be sent.

    Best Regards, 
    National Publishers Exchange

  • Initial Complaint

    Date:10/23/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *************************

    Business Response

    Date: 10/24/2023

    Dear Better Business Bureau, 

    We are writing this response to Complaint Case #********,filed by ************************** We want to ensure that all necessary information is provided to follow up and resolve this complaint. 

    National Publishers Exchange is a magazine clearinghouse that processes and fulfills magazine subscriptions to publishers on behalf of multiple third-party agencies. With that being considered, National Publishers Exchange does not sell or solicit the sale of magazines or any other types of products to consumers. Additionally, our office does not handle any type of consumer billing or payment processing.

    Your current, and any future complaints regarding this customer, should be directed to ************************ You may contact them at *******************************************, PMB **********************************, ************  or by visiting their BBB website at - ***********************************************************************************************************************************.

    We have taken the liberty of canceling the customers subscription to Conde ********************** and after the last printed issue is mailed, no additional copies will be sent.

    Best Regards, 
    Quality Manager
    National Publishers Exchange

  • Initial Complaint

    Date:10/11/2023

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Dear Better Business Bureau,I have started receiving magazines that I have never ordered and do not want. Apparently these orders were placed NATIONAL PUBLISHER EXCHANGE and I am unable to cancel the subscriptions through the magazines. This is some kind of scam and I notice you have a number of other complaints from other individuals. To your next question- yes, I have tried to contact NATIONAL PUBLISHER EXCHANGE directly but somehow they do not have agents available to take my call - interesting. I assume that email them will have the same effect - crickets. Certainly your agency can help warm people about this company or maybe even help me to cancel anything that this company is sending me.HELP!***************************

    Business Response

    Date: 10/12/2023

    Dear Better Business Bureau, 

    We are writing this response to Complaint Case #********,filed by **************************** We want to ensure that all necessary information is provided to follow up and resolve this complaint. 

    National Publishers Exchange is a magazine clearinghouse that processes and fulfills magazine subscriptions to publishers on behalf of multiple third-party agencies. With that being considered, National Publishers Exchange does not sell or solicit the sale of magazines or any other types of products to consumers. Additionally, our office does not handle any type of consumer billing or payment processing.

    Your current, and any future complaints regarding this customer, should be directed to ******************* You may contact them at  ************************************************************** or ************, or by visiting their BBB website at - ******************************************************************************************************************************.

    We cancelled the customers subscription per his email, to GQ magazine on October 11th and after the last printed issue is mailed, no additional copies will be sent.

    Best Regards, 
    Quality Manager
    National Publishers Exchange

  • Initial Complaint

    Date:08/22/2023

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a magazine in the mail called AFAR on 8/19/23 that i did not order. I called the magazine and they said that National Publishers Exchange placed the order. I asked them for their number and they game it to me ***************), when i called this company and explained the issue they said they will cancel the subscription and connect me to the company that placed the order ************************** This didn't add up but i said ok and waited to be transferred. When i was transferred it went straight to voice mail so i left a message then called NPE back to ask for a actual number and they gave me this ***************). I called the number and it gives you the option to connect to customer service (ext 201) but it only goes to voice mail when you select it. I never want to do business with these companies and never plan to and i see from the other complaints i have good reason not to. Thanks...

    Business Response

    Date: 08/23/2023

    Dear Better Business Bureau, 

    We are writing this response to Complaint Case # ********,filed by ******************** We want to ensure that all necessary information is provided to follow up and resolve this complaint. 

    National Publishers Exchange is a magazine clearinghouse that processes and fulfills magazine subscriptions to publishers on behalf of multiple third-party agencies. With that being considered, National Publishers Exchange does not sell or solicit the sale of magazines or any other types of products to consumers. Additionally, our office does not handle any type of consumer billing or payment processing.

    Your current, and any future complaints regarding this customer, should be directed to ************************ You may contact them at *******************************************, PMB **********************************, ************  or by visiting their BBB website at - ***********************************************************************************************************************************.

    We have taken the liberty of canceling the customers subscription to ************* and after the last printed issue is mailed, no additional copies will be sent.

    Best Regards, 
    Quality Manager
    National Publishers Exchange

  • Initial Complaint

    Date:08/14/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Over the last few months *************** that i never subscribed to just started showing up at my address. I reached out to Forbes and they provided me with National Publisher Exchange phone number to cancel. I attempted to reach out to them several times to only be disconnected time after time. I did not give permission to subscribe nor am i'm interested in receiving the magazines. I'm asking to stop immediately !!!

    Business Response

    Date: 08/16/2023

    Dear Better Business Bureau, 

    We are writing this response to Complaint Case #********,filed by *************************************** We want to ensure that all necessary information is provided to follow up and resolve this complaint. 

    National Publishers Exchange is a magazine clearinghouse that processes and fulfills magazine subscriptions to publishers on behalf of multiple third-party agencies. With that being considered, National Publishers Exchange does not sell or solicit the sale of magazines or any other types of products to consumers. Additionally, our office does not handle any type of consumer billing or payment processing.

    Your current, and any future complaints regarding this customer, should be directed to ******************* You may contact them at  ************************************************************** or ************, or by visiting their BBB website at - ******************************************************************************************************************************.

    We have taken the liberty of canceling the customers subscription to *************** and after the last printed issue is mailed, no additional copies will be sent.

    Best Regards, 
    Quality Manager
    National Publishers Exchange

  • Initial Complaint

    Date:08/02/2023

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company signed me up for a subscription without my knowledge or consent.

    Business Response

    Date: 08/03/2023

    Dear Better Business Bureau, 

    We are writing this response to Complaint Case #********,filed by **************************** We want to ensure that all necessary information is provided to follow up and resolve this complaint. 

    National Publishers Exchange is a magazine clearinghouse that processes and fulfills magazine subscriptions to publishers on behalf of multiple third-party agencies. With that being considered, National Publishers Exchange does not sell or solicit the sale of magazines or any other types of products to consumers. Additionally, our office does not handle any type of consumer billing or payment processing.

    Your current, and any future complaints regarding this customer, should be directed to *********************** You may contact them at **********************************************************************, ************ or by visiting their BBB website at - ***********************************************************************************************************************************************.

    We have taken the liberty of canceling the customers subscription per her request to Sports Illustrated for ************* and after the last printed issue is mailed, no additional copies will be sent.

    Best Regards, 
    Quality Manager
    National Publishers Exchange

  • Initial Complaint

    Date:05/08/2023

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Magazines started showing up at my home without my request for such subscriptions. When I reached out to the magazine company to inform them that I did not request any magazines, they informed me that the subscription was through National Publishers Exchange, a company I have never done business with nor plan to in the future. I want all subscriptions submitted wrongfully in my name stopped and no billing/charges.

    Business Response

    Date: 05/10/2023

    Dear Better Business Bureau, 

    We are writing this response to Complaint Case #********,filed by ************************ We want to ensure that all necessary information is provided to follow up and resolve this complaint. 

    National Publishers Exchange is a magazine clearinghouse that processes and fulfills magazine subscriptions to publishers on behalf of multiple third-party agencies. With that being considered, National Publishers Exchange does not sell or solicit the sale of magazines or any other types of products to consumers. Additionally, our office does not handle any type of consumer billing or payment processing.

    Your current, and any future complaints regarding this customer, should be directed to *********************** You may contact them at ************************************************************, ************ or by visiting their BBB website at - ***********************************************************************************************************************************************.

    We have taken the liberty of canceling the customers subscription to *************************** and after the last printed issue is mailed, no additional copies will be sent

    Best Regards, 
    Quality Manager
    National Publishers Exchange

National Publishers Exchange is NOT a BBB Accredited Business.

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