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Business Profile

Property Management

Elite Property Management Service, Inc.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/06/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ********************************************* charges an annual fee of about $166 for our property at ***********************************************, due each January.The only accepted payment method is mailing a check to H32393135353338333**6H H3232303****737323431H MANAGEMENT SVCS, **** at *********************************************************************. No digital or in-person options are offered.We received the 2025 invoice after its due date in mid-to-late January and promptly paid by check #**-8413/2670 (**********), dated March 17, 2025.The *** delayed depositing the check by over 3 weeks, finally cashing it on April 4, 2025.We were then surprised to receive a letter from ******************************, a debt collector, claiming we owed $1,228.13 in interest, attorney fees, and other vague charges.We immediately contacted ******** **** by phone and email to dispute the charges and provided proof of payment.After no reply, we called again and were told to create an online account and file a dispute, which we did on July 25, 2025.Despite submitting a copy of the cashed check and a bank statement showing payment cleared on April 4, our disputes were denied. ******** **** claimed they couldn't read the check.The *** said they couldnt help since it was with collections, while ******** **** stated only the *** could request cancellation of the debt.On August 4, 2025, we were informed that a lien was placed on our propertywithout any prior written or email noticedespite our response within 30 days of their first contact.******** **** and ********************************************* must immediately release the lien and cancel the alleged debt, as neither followed proper procedures, including timely invoicing, prompt check processing, or notification.We believe both parties acted negligently and possibly in bad faith, using poor communication and flawed processes to unfairly impose fees and legal threats.

    Business Response

    Date: 08/06/2025

    This information is false - customers are provided a statement with numerous options to pay - and they are also provided a 30 day notice without penalty if they do not pay by the due date- when they refuse to pay they are sent to collections and we are no longer involved at that point.

     

Elite Property Management Service, Inc. is NOT a BBB Accredited Business.

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