Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/22/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 5/7/25 I called Incredible Inventions at ************ and placed an order for 2 Zippy Sweepers for $128.38. They took my credit card number, but never placed my order. I have 2 receipts from Discover showing my order was placed and the total amount was paid to Incredible Inventions but the company is saying I never ordered the sweepers. Even though I emailed them the copy of credit card receipts, they are not responding to my email.

  Business Response

  Date: 06/05/2025

  We are working with the customer and have corrected the issue.

• Initial Complaint

  Date:03/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered the Zippi Pro Sweeper on 11 Feb **************************************************** money back. I received the Zippi Pro Sweeper on 18 Feb 2025. After charging for 2 hours, I used the product for the first time the next day. Then again on the next day and I noticed the top plastic piece of the unit had collapsed into the body. It appeared the plastic body piece was not well secured to the body. It was not broken, just separated probably because of poor quality, which caused the vacuum force to pull the piece into the body. This means there is no more suction and no vacuum at all. I decided to contact ***** for a RMA number and return instructions as provided on their website (****************. This is where I ordered the item and it says Try Zippi Sweeper Risk Free for 30 days. I didn't get a response as you can see in all the attached emails until I sent it to another email address I found online ********************************** This address replied on 12 Mar 2025 asking for description of issues on the product. I replied immediately, but still haven't received a reply from them with the return authorization. I sent a couple of follow-ups with the last one on 17 Mar 2025. I think the product is so cheaply made that most of them sold have probably failed and the company is ignoring complaints hoping they will just go away. I decided to file this complaint primarily to get attention so the public is made aware the product is little more than a scam while the company apparently continues to sell them, bordering on fraud. If they are a viable, legitimate company, I would expect them to honor the risk free warranty they provide at purchase.

  Business Response

  Date: 03/26/2025

  Hi *****,
  
  
  We had started to process a replacement order since it appears that you received a defect. We are just seeing your emails - our system marked you as spam because you did not allow us to respond to your last email and kept sending multiple emails to 2 of our email addresses. We want to make sure every customer gets the attention they deserve, so we respond to emails in the order theyre received. Just a quick heads-up: If multiple emails are sent before we have a chance to reply, our system may move them to the end of the queue for the day. 
  
  
  Our customer service team is available Monday through Friday from 9 AM to 5 PM EST. Were closed on weekends and holidays
  
  
  I do not understand what you mean by having to scan and print?  You do not need to send back the unit, we do not take back damaged or used goods, you can dispose of it as you wish. Would you like a reshipment or a refund?

  Customer Answer

  Date: 03/27/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and will accept a replacement item shipped to me at the original address.  I had requested a refund, but the debit card I used to purchase the item has been cancelled by the bank due to being hacked and fraudulently used.  Therefore, the company can resolve the issue by shipping me a replacement.   Thanks!
  
  Sincerely,
  
  ******* ********

• Initial Complaint

  Date:01/03/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I never received the product I have tried to get a response and I have not heard from them I feel I have been scammed please help thanks in advance

  Business Response

  Date: 01/22/2025

  This verbal response was taken by BBB.

  This customer's order was returned to us as undeliverable as a complete address was not provided by the customer.

  We have reissued a replacement that is scheduled to be sent out today, pending weather conditions at our warehouse, and as soon as it is shipping, an email with tracking information will be sent to the customer.

• Initial Complaint

  Date:08/22/2024

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased an electric sweeper that stopped working within the first 3 weeks. I contacted the company and received no contact or resolution. The box the product was shipped in was wrapped in tape leaving me to believe the item was not brand new when sent to me. Dictated by BBB employee A.S.

  Business Response

  Date: 08/23/2024

  Hi, we received an email from a family member of *********************. She never responded to our attempts to correct the issue. We never received any complaint regarding the packaging. All of our orders are shipped brand new from the factory. in **********. Returns are destroyed upon receipt and shipped to a Florida address - no return can be shipped to customers. We offered to take the order back but the customer never responded as seen in the attached **************** log.

  Customer Answer

  Date: 09/05/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  I understand incredible Inventions, LLC will issue a full refund to me for the defective sweeper. Please furnish the correct address for the unit to be shipped to. Thank you for your assistance in this matter.

  
  Sincerely,
  
  *************************

  Business Response

  Date: 09/05/2024

  Please ship to:

  Zippi Customer Service 

  ***************************************

  Clearwater FL 33760

   

  Please let us know the tracking number when it ships so we can expedite the refund. Thank you.

   

  Customer Answer

  Date: 09/24/2024

  I returned the sweeper to the business and per the tracking number it was deliver to the business on 9/13/2024. I have not received a refund as of today 9/24/2024.

  FedEx tracking # ************

  
  

• Initial Complaint

  Date:02/26/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  12 31 2023 purchase of ****************** for $99.This product DOES NOT work like the sales video shows and is very messy and troublesome to operate and empty. Throws dirt everywhere causing need to go over the floor repeated times.Too much money to spend on a product with deceptive advertising!

  Business Response

  Date: 02/27/2024

  The customer has never contacted **************** to request a return or mention an issue with the product. They can return the item within 30 days for a full refund as per our posted Return policy. Per our policy they must contact customer service via email and request an RMA and the return address. We do refund orders without the return of the product.

• Initial Complaint

  Date:02/26/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased the SideShaper from Incredible Inventions on 1/17/2024 under order # #SSPR16448 and it was delivered on 1/31/2024, under ***** tracking #************. I first reach out to the company on 2/18/2024 requesting to return the item within the 30 day trial period. I reached out again on 2/20/2024, 2/21/2024, and 2/22/204, each time with no response on getting an RMA issued or where to send the item back to. I have sent emails to the following email addresses listed on their site for customer service: ******************** help-************************************** and ********************************* again with no response from any of these email addresses. I am looking to return this item and get my refund in accordance with their 30 day trial which states the following: "* The word YOU refers to you as the customer*You can try SideShaper risk-free for 30-Days if you decide that SideShaper isnt for you we will give you a full refund if you wish to return it." (********************************************)

  Business Response

  Date: 02/26/2024

  Hi, the customer has not replied back to our last email dated :

  Thurday 2/22/2024 - 1:49pm

  *****
  
  
  We are just seeing your emails, sorry for the delay. When you send multiple emails without allowing us to respond to the first one, our system puts your email at the end of the daily queue - if you send daily it pushes your emails out for several days. We are just seeing your emails now in order. Please be aware that customer service is available Monday - Friday, 9 am to 5 pm EST. Closed on weekends and holidays.
  
  
  Please see the email chain (attached) the last 2 emails that we just saw today have asked to return the item) the previous 4 emails show requests for tracking information.
  
  
  *****, We would be glad to assist you in return and appreciate your feedback. You can try SideShaper risk-free for 30 days if you decide that SideShaper isnt for you we will give you a full refund if you wish to return it. The customer, you, must pay return shipping if they wish to return the unit and receive a refund for their order. The 30-Day guarantee starts the day it is delivered to your address or when the shipping carrier delivers it to the customers pick-up location. If you wish to return your SideShaper you will be responsible for shipping it back to us in the same box it arrived in. However, we would like to provide you with an offer. We will offer you 50% off, if you wish to keep the products, you could gift them to someone. If you accept our offer, we will process the refund right away. If you still would like to return, we will help. The address for returns is NOT THE SAME as the return address on the package and must be provided by us along with an ***#. Let us know what you decide!

  We have responded to every email. PLEASE NOTE IN OUR LAST EMAIL IT ASKS THE CUSTOMER TO MAKE A CHOICE, TO TAKE THE OFFER OR ASK FOR THE RETURN ADDRESS. ONCE WE RECEIVE A REPLY WE WILL EITHER ISSUE A REFUND OR SEND THE *** # AND RETURN ADDRESS AS PER OUR POSTED RETURN POLICY. 

   

   

  Customer Answer

  Date: 02/26/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I have responded back to Incredible Inventions accepting their offer of a 50% being credited back to my credit card, but they have yet to acknowledge.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:02/01/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased this item on 1/18 I paid ***** I would like to return it The website said you need an rma # the email they give you to ask for the request does not work also if you call the # on file they do not give you any information. There is no way to get in contact with this company

  Business Response

  Date: 02/05/2024

  Please open a help ticket by emailing customer service at *********************************************************  or finding the open ticket option on our website.

  Customer Answer

  Date: 02/06/2024

   
  Complaint: 21225014
  
  I am rejecting this response because:  

  I have requested a rma# to return the item 2x and they have not responded 

  
  

  
  
  Sincerely,
  
  *******************************

  Business Response

  Date: 02/06/2024

  We have responded to every email as per the following:

   

  Friday
  *****, We would be glad to assist you in return and appreciate your feedback. You can try the Zippi Sweeper risk-free for 30-Days if you decide that Zippi Sweeper isnt for you we will give you a full refund if you wish to return it. The customer, you, must pay return shipping if they wish to return the units and receive a refund for their order. The 30-Day guarantee starts the day it is delivered to your address or when the shipping carrier delivers it to the customers pick-up location. If you wish to return your Zippi Sweeper you will be responsible for shipping it back to us in the same box it arrived in. However, we would like to provide you with an offer. We will offer you 50% off, if you wish to keep the products, you could gift them to someone. If you accept our offer, we will process the refund right away. If you still would like to return, we will help. The address for returns is NOT THE SAME as the return address on the package and must be provided by us along with a RMA#. Let us know what you decide!
  

  
  EF
  *******************************
  email
  
  Saturday
  2nd request 
  
  
  I would like an rma # to return the broom
  
  
  
  
  
  
  account_circle customer service
  email
  
  Saturday
  Ok, not a problem! If you do not wish to accept the 50% offer, please ship the order in the original packaging to:
  
  Customer Service Returns
  *******************************************************
  
  
  Please reference Order #Zippi13501
  
  
  Let us know the tracking number when you have it so that we can expedite the refund! A refund will be issued upon receipt of the tracking number and delivery confirmation. I am sorry that it did not work out.

   

  You can see that we responded within minutes yet the customer does not reply back. She needs to send us a Tracking number  of her return to receive the refund, as we have told her.
  

  Customer Answer

  Date: 02/08/2024

  I would keep it for 50% off.

  Business Response

  Date: 02/08/2024

  We saw your email and issued the refund today!

• Initial Complaint

  Date:01/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They sent me and charged me for five products-- not one and then are making it impossible to return the items.

  Business Response

  Date: 02/05/2024

  We have responded to the customer multiple times. Our last email was on January 20th and she has not responded nor returned the items.  I have attached all emails between us. This is our last email:
  
  *******
  
  
  Please understand that the recent winter storms and holiday closing have affected our customer service hours and shipping times.
  
  
  We are just seeing your emails, sorry for the delay. When you send multiple emails without allowing us to respond to the first one, our system puts your email at the end of the daily queue - if you send daily it pushes your emails out for several days. We are just seeing your emails now in order.
  
  
  Please be aware that customer service is only open M-F 9-5. We are not open on weekends or holidays as stated on our website.
  
  
  Ok, not a problem! If you do not wish to accept the 50% offer, please ship the order in the original packaging to:
  
  Customer Service Returns
  *******************************************************
  
  
  Please reference Order #Zippi13534
  
  
  Let us know the tracking number when you have it so that we can expedite the refund! A refund will be issued upon receipt of the tracking number and delivery confirmation. I am sorry that it did not work out.
  
  
  Please see your order confirmation page which you received by email immediately after placing the order- ************************************************************************
  

• Initial Complaint

  Date:12/28/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order for this item, I waited days and it was not shipped out, so then I contacted the company to request a cancellation, when they received my cancellation email they immediately shipped out the item to avoid canceling the order. I have contacted this company numerous times within the past week and they have yet to respond. I want this order refunded and I would like a shipping label to return it. Their website clearly states that they will gladly accept any return and refund it. This company is fraudulent because they are refusing to acknowledge my emails and there is no phone number to speak to an actual person.I have attached screenshots showing the ************** that I sent an email requesting a refund and this company has yet to respond to any of these emails.

  Business Response

  Date: 12/28/2023

  Hi, the customer originally contacted us at 2:03 AM in the morning at a time we were not open. We responded when we opened the next day (We are open M-F 9 AM to 5 PM EST - Closed on Holidays) and let her know that the order had already been packed and was on the truck for shipment. We advised her to refuse the package. The next emails were received during the Christmas holiday when we were closed. We responded today when we reopened with a discount offer to keep the goods, or the offer to return the product for a full refund as stated in our Return Policy which requires the customer to pay return shipping.

  Customer Answer

  Date: 01/04/2024

   

   

   
  Complaint: 21065067
  
  I am rejecting this response because:

   

  You guys continue to ignore my emails, I am running out of time to get a refund on this item and or to return it, it seems your company is deliberately delaying the responses in order to force me to pay for this item that I do not want.

  You guys messaged me well over a week ago and I agreed in my response to your email to a 50% refund and you guys have not responded at all.

  This is a fraudulent company.
  
  Sincerely,
  
  *********************

  Business Response

  Date: 01/04/2024

  Our company was closed for several days over the Christmas and New Year holiday. We are working on responding to all customers - if  a customer repeatedly sends new emails (without waiting for a response from the original email) our system puts the new email at the end of the queue causing a delay in being seen in a timely manner. A refund was issued vis PayPal today when when received this notice and 3 emails from the customer. 

• Initial Complaint

  Date:07/25/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 7/23/23 I ordered a zippi sweeper over the telephone in response to a television ad. I only wanted one sweeper, and the salesperson kept offering more. I was charged 7/24/23 for two $96.29 and now today 7/25/23 I see another $117.69 zippi sweeper charge. I tried calling incredible inventions at ************** to cancel and return. I was berated by the woman on the phone, and she refused to offer a refund or return. I went to my ***** bank, and called ************** was told it was only a sales line, and I would need to go online to ******************************** I did, and they did not show any orders under my name. I am requesting a FULL Refund of the $310.27

  Business Response

  Date: 07/31/2023

  Hello, If you see 2 similar charges you are probably seeing the pre-authorization hold. An authorization hold is placed on your card when an order is placed via debit or credit card that triggers what looks like a deduction of the purchase price from the funds available to be debited. The money is still in your account; however, the amount of the authorization hold is restricted from use. This pre-authorization falls off the account generally in ***** hours of the charge going through. This customer was only charged $109.99 as seen in the attached invoice.

  Customer Answer

  Date: 08/21/2023

  Please see attached response:

  My ID. # ********. On July 24^th, I ordered Incredible Inventions, LLC @ **************, I ordered Zippy Sweeper. Cost *****- total $96.29. Insured 3 years along with free shipping. I used my debit card to purchase and I was told call back tomorrow and make sure we could use debit card, little did I know he charged me again. On July 25 I called again @ this number he told me to call **************. He took all my info and charged me again $96.29. This day I visited my bank to file report and they charged me again @117.69.

   

  Incredible Inventions, do not have a correct timeline & the amount charged is not correct. I never heard of pre-authorization hold. The money is not in my acct.

   

  Thank you for your consideration.

   

  *************************

  Business Response

  Date: 08/21/2023

  This customer was only charged 1 time as seen in the attached invoice. The customer did not receive 2 orders, only 1 as was paid for.  If you see 2 similar charges you are probably seeing the pre-authorization hold. An authorization hold is placed on your card when an order is placed via debit or credit card that triggers what looks like a deduction of the purchase price from the funds available to be debited. The money is still in your account; however, the amount of the authorization hold is restricted from use. This pre-authorization falls off the account generally in ***** hours of the charge going through. Please provide us with a screenshot showing that 2 charges were from our company and listed as paid/not pending.