Complaints

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• Initial Complaint

  Date:03/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  TelyRX illegally charged my debit card without my consent. TelyRX shipped me antifungal medication *********** without my consent on Feb 24 2025. I'm a US Veteran, I received 99.9% of prescriptions at the **************** pharmacy. TelyRX received 2 emails from me stating, I never signed up for a subscription. I never authorized TelyRX to ship me medication. TelyRX is a fraudulent online pharmacy. I reported this fraud to my bank. No one is giving an antifungal pill every 30 days ! I have a primary care physician at the ************************. My doctor prescribed me antifungal pills. TelyRX tried to BULLY me in emails falsify claiming I signed up for a subscription, TelyRX tried to bully me over the phone. ******** needs to be investigated for fraudulent business practices. I ordered 1 antifungal pill *********** from in January 2025 from TelyRX. I NEVER gave my consent for my debit card to be charged in February 24 2025. I NEVER signed up for a subscription. Fraudulent business practices by TelyRX. TelyRX operates like a pharmacy mafia, using bully tactics to PUSH PILLS on me, charging my debit card illegal. TelyRX online pharmacy need to be investigated

  Business Response

  Date: 03/11/2025

  To whom it may concern,
  We received an email from this patient on March 4, 2025, stating she never signed up for auto-refill with her
  original order placed in January. TelyRx does not have the capability to enroll patients in auto-refill and is
  something that can only be done by the patient at the time of checkout. We have attached a screenshot of the
  message that is displayed on our website when enrolling in auto-refill stating that the card on file will be
  automatically charged.
  When patients are enrolled in auto-refill, they receive two emails prior to their anticipated refill being processed;
  one is sent three days prior, and one is sent one day prior. She mentioned in her email from 03/04/2025 to us that she will not be picking up her medication and
  it will be sent back to our pharmacy. Because of that, we refunded her the full order price, which was
  processed the same day, March 4, 2025.
  Her auto-refill was processed on 2/24 at 1:13AM as we did not receive any communication from her prior to
  that date. As mentioned before, patients have the opportunity to cancel auto refills or pause auto refills by
  responding to either of the emails. Patients also have the ability to independently cancel auto refills or pause
  auto refills from their HIPAA secure patient portal.
  We received an email from her on February 24, 2025, at 5:42PM claiming "she did not make this purchase", to
  which we responded at 5:48PM explaining that TelyRx does not enroll patients in auto-refill. At that point, her
  order had already shipped, and per pharmacy regulations and TelyRx policy, we were unable to accept a return
  on her medication since it had already left our pharmacy.
  
  TelyRx is not involved in fraudulent activities and we immediately resolved this complaint by explaining the process and providing a refund.