Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/04/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I applied for a stipend or voluntary loan increase over 2 months ago and I was told around Sept 15th I would be seeing something related to the increase I asked for. Also I checked my great lakes account and it shows that the school did indeed receive the money for the full amount of my whole tuition which I have attached a screenshot not only that I was told I owed **** more dollars on my account, how when they have already received all the money from student loans. I will be hiring a lawyer to look into and possibly suing for negligence and shady practices that are illegal. I've called several times regarding this and no one can give a straight answer and then they stated that they were waiting on a Pell ***** as if I don't have access to same information that they do on what money has been recieved from student loans. This is so ridiculous I shouldn't have to fight over something that I am legally able to receive and I do not trust the financial aid department I already have spoken to a lawyer and it's been determined that I have a case.

  Business Response

  Date: 10/06/2022

  Dear Ms. Sterling, 
  
  Ultimate Medical Academy (UMA) received your concerns from the Better Business Bureau (BBB) on 10/4/22 about your additional loan funds disbursement. We take all concerns very seriously and appreciate the opportunity to respond.  
  
  On 10/4/22, a member of the UMA Student Finance team reached out and discussed your student account. You expressed satisfaction with receiving news that your additional loan funds were posted on 9/29/22 and that stipend funds would be deposited to your existing *********** account on 10/5/22.  
  
  If you have any questions, email ***************************************************************. 
   
  Sincerely, 
   
  UMA Student Affairs 

• Initial Complaint

  Date:09/13/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I unenrolled on August 29, 2022. I still get calls every day from UMA. Each time I speak to them they ask why I decided to unenroll, when I tell them they say they will put it in their notes and I should stop receiving calls but that hasnt happened. Ive blocked the number but it doesnt work since its somebody different calling you every time. Very annoying.

  Business Response

  Date: 09/15/2022

  In response to Complaint ID ********, the complainant has been placed on a Do Not Call status with our school. She should receive no further contact by phone. If there is any concern with this status, she may email UMA Student Affairs at ****************************************************************

  Customer Answer

  Date: 09/16/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:08/08/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Yes I'm a student at Uma and I have noticed some weird activity with my financial aid I have called the school and when speaking to financial aid services I spoke with someone who was rude just told me I didn't know what I was talking about or they didn't know what I was talking about and all I needed was some answers to the few questions about my financial aid I was supposed to have two diversements on August 1st and August the 2nd each of my award letters that was sent to the school were $2,384 after a fee was taken out which I am fine with the amounts were 2360 I have already received one diversement from them of $200 so my account is up to date and I owe them nothing but I'm only getting $1,180 of the $2,360 that was awarded to Uma School that is leaving a $1,180 unaccounted for I don't get where the other half of the financial aid is or where it's going so when I called again to figure out if they would explain to me where the money was going and how I was not seeing the $1,180 they tell me they don't know what I'm talking about though it is on my school's ledger under the financial aid and I don't know what I'm talking about so I need this fixed I am struggling as it is when I enrolled into you ma we were under the understanding of getting my billing and medical coding and that I would have to quit work in order to do this because I cannot do it plus school too and that my financial aid would help me as far as my rents my lights food and attic and I didn't even get my first diversement that was sent out supposedly in May I can't find out anything about it so I never received that money and then I know my account is up to date and I owe nothing to the school because I've done got one diversement last week for $200 so I get the second diversement of $2,384 without the fee which which would leave $2,384 and they're only saying then I'm getting 1,180 so where's the other $1,180 at and where is it going cuz it's not coming to me that's what I'm trying to figure out

  Business Response

  Date: 08/31/2022

  Business Response /* (1000, 5, 2022/08/16) */
  Dear Ms. ******,
  
  Ultimate Medical Academy ("UMA") received your concerns from the Better Business Bureau ("BBB") on 8/10/22 about a financial aid disbursement. We take all student issues very seriously and appreciate the opportunity to respond.
  
  We know how important your financial matters are as a student and we regret to hear about any lack of, or confusing communication you received from UMA about your funding to cover school costs.
  
  A UMA Student Finance Advisor did try to reach you by phone on 8/12/22 to provide support and to answer any questions about your student account. We have not yet heard back from you and welcome your outreach.
  
  Also, by now you should have seen the stipend amount you anticipated in your Bank Mobile account. It was disbursed on 8/11/22. Please reach out to UMA Student Finance team at XXX-XXX-XXXX with any issues.
  
  If you have any further concerns, email **************@ultimatemedical.edu.
  
  Sincerely,
  
  UMA Student Affairs