Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went in on 6/2/2025 to have my ac checked because it was blowing hot air when it's hot outside. It took them 20 minutes to fully check my ac. They didn't check a dam thing. They charge me a hundred and something dollars just to look at it and come up with a lie. That got dam *** associate told me that the ** would be cold for a week, two weeks, or a month or so but he was not for sure. The air never got. So he told a lie. I would like to have my money back so I can take my car another dealer to have it checked right! Good Morning,I wanted to take a minute to apologize for your frustration regarding your recent visit for your A/C diagnosis. The master tech that worked on your vehicle has over 20 years experience with Nissan, and I can say with confidence your vehicle was properly diagnosed.I would like to offer you a 15% discount on the repairs that are needed. Please let me know if I may be of any other assistance.Thank you for your time.*** ****** Service Director Lokey Nissan And I can say that you are wrong! My car was not properly diagnosed and I'm requesting a refund so I can take it to another dealer to be diagnosed properly. They have not responded!

  Business Response

  Date: 06/18/2025

  The customer brought his vehicle to ******************** for an A/C diagnostic. It was diagnosed with a leaking A/C evaporator. The customer refuted this diagnosis before having it diagnosed elsewhere. He was hoping to get a refund. The service manager offered to provide a discount on the repair so the customer could get the A/C working in his vehicle. The customer declined. ******************** diagnosed the customers vehicle and will not be providing a refund for the diagnosis.
  

  Customer Answer

  Date: 06/19/2025

   
  Complaint: 23450295
  
  I am rejecting this response because: my car was not diagnosed properly! I paid for a evac and recharge-check a/c system for leaks and performance. When you do a evac and recharge the temperature in your car changes, the temperature in my car never changed. It remained hot. So that means that ya'll never evac and recharged my A/C to check it. But on my paperwork you said you did a evac and recharge. That was a lie! I know you didn't check my car, because it took y'all 20 minutes and you gave it back to me. I told you I checked last year at another Nissan dealer and they said I was low on refrigerant. So by me telling y'all that, y'all just came up with that my evaporator core is leaking without checking my system properly! I want my $117.00 back for not properly, and professionally checking my car!
  
  Sincerely,
  
  **** ******

  Business Response

  Date: 06/24/2025

  The temperature will not change if the A/C system has a large leak. Lokey Nissan will not be reimbursing the customer without any proof or evidence the vehicle was misdiagnosed.

  Customer Answer

  Date: 06/25/2025

   
  Complaint: 23450295
  
  I am rejecting this response because: you and your  mechanic are lying and y'all are racist as h*** It's not a large leak, that is something you and your mechanic have made up. And if you want some evidence, look at your cameras! And for the record, I was not hoping for a refund. I was hoping to see what y'all come up with and the only thing I got was a lie! Last year when  I took my car to another dealer to have the a/c checked, they said that I was low on refrigerant and everything went back to normal. A year later the same thing happened again and decided to take it lokey to see what y'all come up with and I received a lie. I thought that ya'll was going to check it properly and professionally. The only thing y'all did was, took what I said about me taking it somewhere else a year ago and faked like y'all checked it and gave it back to me. I am requesting a full refund!

  
  Sincerely,
  
  **** ******

• Initial Complaint

  Date:04/29/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I brought my vehicle 2017 Infiniti q50 in on 4/7 with an issue with the A/C. The air conditioning stopped blowing cold that Saturday night. In all reality I brought it there because I have my lifetime oil changes and its a Nissan product, they should have an issue fixing it. I was wrong. I got a text message saying I needed an ac compressor, I was given a price of $1217.80(factory) and $713.82(aftermarket) . I told him just to do the aftermarket. I then received an email with a quote of over $1800, I called to find out why that is. I was told "that's parts and labor" that's not the way I would give a quote out but hey that's me. I did appreciate the loaner while waiting on the part. I got a text saying the part came in and installed but was only blowing cold but not on the left side. Just so you know the A/C was working on the left side prior to not working at all. I then get a message saying that I need the Evaporator case. I have worked on vehicles for a long time and even wrote service for 10 years and knew the extent of that job. I was quoted $2685.63 parts and $2319.42 labor, I appreciate getting the full price this time. At this point I am not happy at all. I told the service writer if I knew that needed to be done I would have never approved to do the compressor. I basically brought my car to get fixed, spent $2000 and got it half fixed then told $5000 more would fix it the whole way.I just left the ******** dealership in ***** walked out with a $714.05 bill(attached). they said it was the drivers side air mix door actuator that was the issue. had nothing to do with the evaporator. I also starting to question if the $2000 compressor was even needed. Needless to say, I am not happy at all and am requesting to be refunded.

  Business Response

  Date: 05/01/2025

  The customer brought his vehicle to ******************** on April 7th stating the ** was blowing hot air from the vents. Customer stated that prior to Sunday was not blowing on the left side. The technician diagnosed the issue and determined the A/C compressor was not engaging. The A/C compressor was replaced but unfortunately, it only repaired the first problem. After getting freon cycling through the system, the technician determined the A/C mix door actuator was getting stuck intermittently on the drivers (left) side of the vehicle. The customer declined this repair and took the vehicle elsewhere. Lokey Nissan completed the first step of the repair and does not owe the customer a refund.
  

  Customer Answer

  Date: 05/02/2025

   
  Complaint: 23252297
  
  I am rejecting this response because: at no point did I say there was no air coming out of the left side. It was blowing perfectly fine prior Saturday night. I'm not quite sure where this came from.
  
  Sincerely,
  
  **** *****

• Initial Complaint

  Date:03/27/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Sunday, March 23rd, 2025, I visited Lokey Nissan in ********** to test drive a 2025 Nissan Leaf SV Plus. The dealership had advertised a significantly lower price on their website, which initially attracted me to the vehicle. After test driving the car and liking it, my daughter decided it was not the right car for her. I went home and thought about the great price and decided to pursue the purchase for myself.Concerned about potential bait and switch tactics, I contacted the dealership to inquire about any additional fees. After multiple communications, which included confirming the price, I asked the dealership to write up a formal quote and agreed to put down a deposit to hold the vehicle until I could pick it up. The dealership committed to selling the vehicle for $19,860 plus dealer fees, title transfer, and tax. The sales manager agreed not to charge a protection fee of $3,960.However, when I followed up, the internet sales person called me back and provided a price that was more than $10,000 higher than the agreed price, stating that there was a mistake on their website and that the sales person and manager should not be expected to know the internet pricing. It is absurd that the sales person and manager would not be aware of the internet pricing. This discrepancy between the advertised price and the actual price is misleading and unacceptable.I would like to buy the car at their advertised price, but I have decided to give my car to my daughter instead of trading it in. I am agreeable to paying cash for the vehicle or financing. I am requesting the Better Business Bureau to intervene and ensure that Lokey Nissan honors their advertised internet pricing for the 2025 Nissan Leaf SV Plus.

  Business Response

  Date: 04/25/2025

  Lokey Nissan's internet pricing is transparent and reflects a fair market value. Lokey Nissan does not engage in bait-and-switch tactics. All prices listed on the website are clearly marked with disclaimers stating they do not include fees, taxes, or any dealer-added options. These disclaimers are easily visible and compliant.

  At the time of the customers visit, ******************** followed the dealership's standard sales process, which is designed to be consistent and fair for all clients. The customer requested a discount that fell outside Lokey Nissan's pricing parameters, and while Lokey Nissan understands that everyone has a budget, Lokey Nissan is unable to offer pricing below established thresholds.

  Lokey Nissan regrets the customer was dissatisfied and that the interaction became unpleasant. However, Lokey Nissan acted professionally and respectfully throughout the encounter and maintained a policy of fair and lawful business practices.

  Customer Answer

  Date: 04/30/2025

   
  Complaint: 23120150
  
  I am rejecting this response because:
  Text messages from the sales representative which included his sales manager clearly state the the price  of $20,360 and they could wave the $3,495 dealer fee. Of course I expected taxes, and transfer to be extra as those are usually customary. I was even willing to pay standard dealer fee of $900. 

  The final quote from ******** was different by about $10,000.

  That is clearly a bait and switch tactic. When I asked why it was so much they told me they had made a mistake on the internet pricing. However the price was never updated which seems deceptive.

  Sincerely,
  
  ******* *****

  Business Response

  Date: 05/03/2025

  Lokey Nissan takes all customer concerns seriously and appreciates the opportunity to provide clarification.Lokey Nissan does not engage in bait-and-switch tactics, the online price ********** ***** inquired about was fully honored.
  
  During discussions, Lokey Nissan explained to Ms. ***** she could choose between a special promotional rate or standard financing, depending on the rebates she qualified for. Also, at her request, Lokey Nissan structured the deal with and without her trade-in vehicle. Lokey Nissan gave her a substantially higher trade-in value then the vehicles market value in an attempt to reach a satisfactory agreement. ******** was still not satisfied.
  
  Despite Lokey Nissans efforts to clarify the options, Ms. ***** was dissatisfied and expressed frustration regarding the pricing. Lokey Nissan made every reasonable effort to meet ********** expectations fairly and in good faith, but unfortunately, she remained dissatisfied with the final numbers. At this point, Lokey Nissan cannot assist her any further.

• Initial Complaint

  Date:11/12/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Since the date of " purchase" January 4th I have encountered multiple issues regarding both the car and the financing, which have not been resolved satisfactorily. I believe the dealership and the lender, **********************, have engaged in misleading and illegal practices. I took possession of the car on January 4th, but a month later, I discovered that my loan had not been funded by receiving a second credit pull on February 5th. Despite my repeated inquiries, the finance and sales employee had no answers. I was told that returning the vehicle was not an option, even though the loan was not properly in place. We were gas lighted, told that this is "normal" & happens all the time. We were being told that we still needed to provide a copy of my wife's Social Security Card, which caused further confusion on the loans status but still being told we can not return the car. March 14th I get an email from ********* telling me to make an account and payment by March 31st. That was the first bit of information we were to receive. In April, I noticed discrepancies and contacted *********. I requested a copy of my loan contract, the representative informed me that it had been sent to me already via DocuSign when I signed it. However, I never received this document nor did my wife or I sign it. I asked what email address it went to and was told the email which included the name of the man who did our financing. April 4th - 3 months after the loan was allegedly finalized I was provided a copy from the ********* employee, where our signatures were forged. I reached out to the dealerships sales representative for clarification, but was told, Yeah, that happens all the time. Theres nothing you can do. I have tried to discuss these issues in store, gave chances to rectify, after they did finally agree to take the car back I was put in a rental while I waited for a new car I was then told to come in, the rental taken back and sent home. Reporting is my only option now.

  Business Response

  Date: 11/27/2024

  Ms. ****** visited Lokey Nissans dealership and accused the sales personnel of lying to her and not following proper protocols during the transaction process. Despite explaining in detail procedures were followed and signatures were not forged, Ms. ****** remained insistent on her accusations. She then made an aggressive demand, suggesting Lokey Nissan pay off her vehicle or she would take legal action. The General Sales Manager replied that her demands could not be met and politely asked for her to take her vehicle.

  Customer Answer

  Date: 12/16/2024

   
  Complaint: 22544999
  
  I am rejecting this response because:

  
  Thank you for your response, but I must be clear that my concerns about the handling of this situation have only grown. The actions of Lokey Nissan throughout this process have been, at best, misleading, and at worst, outright shady.
  
  Initially, I was placed in a rental and told the dealership would take the car back, which I assumed was a step toward resolving the issue. However, when I returned two days later they had me retrieve my vehicle and all forms of communication after being told by the general sales manager he would talk to his lawyers then contact me on Monday, well that never came and he has dodged all attempts at communication. It was evident that nothing had been properly addressed, and the situation was far from being rectified. Instead of following through on their commitment to resolve the matter, I was met with confusion and silence, leading me to seek further action. Which I have done. 
  
  Its deeply concerning that, despite the dealership's initial acknowledgment of responsibility, I am now being accused of lying and making fraudulent claims. This sudden shift feels like an attempt to cover up something more serious. If Lokey Nissan truly followed proper protocols, as you claim, why does the situation continue to feel like a deliberate attempt to deceive me? The fact that I had to give the dealership multiple opportunities to fix the issue before resorting to further action should not be used against me, and to be accused of dishonesty after trying to resolve things amicably is alarming.
  
  I have gathered all necessary evidence and have already taken the proper steps to ensure that this matter is handled through proper channels. The way this situation has unfolded raises serious questions about the dealerships transparency and business practices. What exactly is being hidden here?
  
  I expect that moving forward, the matter will be handled with the honesty and professionalism that I should have received from the outset.

  
  Sincerely,
  
  ********* ******

  Business Response

  Date: 12/19/2024

  Lokey Nissan takes all customer concerns seriously and strives to provide exceptional service. However, the recent allegations made by Ms.********* ****** regarding the forgery of her signature are false. The necessary documents related to her purchase were signed electronically, in line with standard procedure. Lokey Nissan has no record or reason to believe any fraudulent activity occurred.

  Lokey Nissan has worked diligently to ensure Ms. ******** satisfaction throughout her time with the vehicle. After having the vehicle for several months, accumulating over ******* miles, Ms. ****** approached Lokey Nissan with a demand. She alleged forgery and threatened legal action unless Lokey Nissan assisted in terminating her current agreement and placing her into a new vehicle with significantly reduced payments. Ms. ****** also stated she did not want to include this vehicle in her bankruptcy filing, as it would negatively impact her wifes credit. She expressed it was Lokey Nissan's responsibility to resolve the issue. She then inquired if there was anything else Lokey Nissan could do for her before she involved her attorney. At that point, she was informed Lokey Nissans legal team would need to be involved to ensure proper handling of the matter.

  While Lokey Nissan understands customers may sometimes face challenges with their vehicles, the dealership is committed to addressing concerns in a fair and ethical manner. Lokey Nissan made every effort to assist Ms. ****** but could not proceed with proposals that involved making unreasonable adjustments to the terms, such as Lokey Nissan assuming all of her loans negative equity.

  Lokey Nissan remains dedicated to serving customers with integrity and professionalism. Additionally, Lokey Nissan is confident to have acted appropriately throughout this situation and will continue to provide excellent service to our customers.

  Customer Answer

  Date: 12/24/2024

   
  Complaint: 22544999
  
  I am rejecting this response because:

  I want to make it clear that everything so forth stated by Lokey regarding the card and situation is completely false, and I will not engage in this back-and-forth, especially when its based on such bogus lies. For the record, there are not even 100k miles on the car, and the delay in receiving help was due to many moving parts. Just one of them being my wife away with the U.S Army, leaving me unsure of what to do at the time. *** I filed bankruptcy, trying to use that to discredit my truth and wrong doing by Lokey shows the character of you all. I filed bankruptcy due to a 3.5 year family court matter that no average income American could recover from. It doesnt lessen me as a human or consumer deserving of proper treatment. I actually came to Lokey during my bankruptcy to get this vechicle through a salesman I knew. Which said salesman admitted to the shady practices and has given a statement to such. He also no longer works there and said he could not stay employed in such a toxic environment. 
  
  Further more, the defamation, victim-blaming, and lack of accountability in your statements are not only unbecoming but also unjust to an extent that its almost laughable. I will not sit idly by while my name, truth, and character are attacked without merit. Thankfully, Santander has already recognizedthrough all the evidencethat the signatures were forged, which makes any further attempts to undermine my credibility and belittle my situation unacceptable.
  

  I was nothing but kind, empathetic and gave many chance for the wrongs to be made right. There is not an aggressive or demanding bone in my body. 
  

  I am not engaging in this any further, as the facts and the truth speak for themselves. 

  **** 3:20 - for you ***** and Christian 

  
  Sincerely,
  
  ********* ******

• Initial Complaint

  Date:10/31/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased car on7/23/24 2022 CRv EX with a trade in 2015 ***** Malibu Advise of Bankruptcy. On 8/19 advised that I would need a co signer. Found one advise that they will need to put in the co signer name. On 9/11 /24 was advised to turned the vehicle in. Advise that they will not give me car back they sold it at the aunctio they gave what my trade in which was 500 I told them I want my car back they said that could not do that. So then on 10/02 certified letter from a towing company in *************. Saying that I owe them 92x.** for a tow. Car was sold the auction but the car was still in my name. This dealership will not answer me regarding this or getting it resolved. Call and spoke with a manager he has. It returned my call at all

  Business Response

  Date: 11/01/2024

  The customer traded in a vehicle involved in bankruptcy. Lokey Nissan cannot transfer title until the bankruptcy case is closed. This has been communicated to the customer numerous times.

  Customer Answer

  Date: 11/05/2024

   
  Complaint: 22493559
  
  I am rejecting this response because: 

  Your company said that you can not give me car back  because you guys sold it to the auction   I traded the car in but you guys came back and said the deal didnt go through   So with that being said your company waited until August 19   So this lie you are going to tell  when was this told to me  

  
  Sincerely,
  
  ****** *****

  Business Response

  Date: 11/05/2024

  *******, the traded vehicle was sold at the auction. 

  Customer Answer

  Date: 11/06/2024

   
  Complaint: 22493559
  
  I am rejecting this response because it was sold to the auction before the deal of the purchase of the 2022 ***** CRV  was completing purchased.   And you didnt have the title for the car.  The car was still in my name when sold at the dealership and I had to return the car of purchase on 9/11 because you said the deal of the 22 ***** didnt go through.  And you guys said that you could not get it back.  Which was incorrect.  
  
  Sincerely,
  
  ****** *****

  Business Response

  Date: 11/08/2024

  She traded it in without showing a payoff. After it was sold, we had issues obtaining title.
  
   
  
  Thank you,
  
  

• Initial Complaint

  Date:10/01/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Issue: Pathfinder 2019 approx. ****** miles, 7 year old car. 1st encounter- April/March 2024- reason for taking in the vehicle: raddling noise and engine lights failure codes: cost approx. $1, ****** worth of repairs paid. Spart plus and hose changed. 2nd encounter- Aug 20, 2024- returned car for the same initial issue: raddling noise, engine light failure codes on. Cost to repair: $ ********. Paid. We were told that the issue was due to oil sludge in the engine and this repair would fix the problem. 3rd encounter- Sep 9, 2024- returner car for the same initial issue: raddling noise, engine light failure codes on. Assistant Manager assisted at this time. The cost to repair car was approx. $1,500. This was performed and comped as per manager as the ******* mile oil change was NOT necessary. Upcharges for unnecessary ******* mile oil change and part replacement. 4th encounter- Sep 30th- returned car again same issue: raddling noise, engine light failure codes on. Was told that the repair now is $5,985.99, nothing they can do. We attempted to contact the ** of the dealership to help resolve our issues. He has not contacted us. Our car is still NOT repaired and every single time, they have found "something new", yet after repairs the issue is still not resolved. We have never been offered warranty work either. We have spent over $4,079.99 to Lokey Nissan repair shop without them successfully repairing our vehicle.

  Business Response

  Date: 10/14/2024

  Upon the customers first encounter, ******************** diagnosed the customers issue of the cel light and struggling to down shift from high speeds of at least 45 mph. It was determined the vacuum hose on rear valve cover needed to be replaced. Also notated was for the customer to get oil changes more often. 
  
  On the customers second encounter, the customer was concerned about a new issue with vehicle vibrating.Lokey Nissan diagnosed this was caused by sludge in the engine due to lack of maintenance. The vehicle was desludged.
  
  The third encounter, the vehicle returned with a check engine light on. The shop ******* diagnosed and replaced the injectors on the vehicle as goodwill since the customer previously had the vehicle desludged.
  
  For the last encounter, the vehicles check engine light came on for replacement of catalytic converters.The customer was provided an estimate and the repairs were declined.
  
  Each of the customersencounters were from a different concern over the course of almost ****** miles. Lokey Nissan diagnosed the issue every time to determine the appropriate repair. Lokey Nissan cannot be held responsible by not being able to predict the future of issues that may arise with a customers vehicle.

• Initial Complaint

  Date:09/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Fraud alert: In January we purchased a *** from Lokey Nissan with the promise of free oil changes for life.I recently brought the vehicle in for its first oil change. After waiting in the lobby for 2 hours, they strangely parked my car passenger side against the garage afterwards. I went for a coffee, where I could see my vehicle from the cafe where I was working remotely. When I went back to my vehicle I noticed that someone at Lokey Nissan had negligently smashed the passenger side up and didnt bother to notify me. How they caused so much damage is beyond me.This dealership has denied all accountability and theyre an absolute fraudulent and frankly criminal joke.They even had the audacity to send me this blatantly photo shopped photo of the vehicle to say that I caused the damage after I left the lot. They edited the *** logo out of the photo! One of their goons sent it from a yahoo email, comically saying it was a snapshot of their CCTV footage.Someone at Lokey Nissan caused over $4,000 in body damage to our vehicle. We filed a claim through our insurance and paid our $500 deductible. So much for the free oil changes for life.Obviously well never return to Lokey Nissan for anything. They owe us $500 in damage, which could have been so much worse if our deductible was higher.And get this, Lokey Nissan didnt even change the oil - as the change oil light is still coming on afterwards!Also, pay no attention to the customer service email they give in reply to negative ****** reviews. The email doesnt even exist.I should have filed a police report that day. My mistake. Dont make the same mistake dealing with Lokey.

  Business Response

  Date: 10/02/2024

  Lokey Nissan feels
  sympathetic for the customer’s vehicle being damaged but cannot accept
  responsibility for it. There was no damage on the customer’s door when the
  vehicle was picked up by the customer; multiple personnel have reviewed the
  video footage to confirm this. The oil change was completed, sorry if the tech
  missed resetting the light. The email for Google reviews is in the process of
  being updated as the previous employee no longer works for Lokey Nissan. 

  Customer Answer

  Date: 10/03/2024

   
  
  Complaint: 22353714
  
  
  
  I am rejecting this response because I requested that Lokey send the CCTV footage of the vehicle coming in and leaving their facility. While they say that multiple employees have viewed the footage, they have not shared the footage with anyone - including the Geico claims adjuster investigating this to seek the $500 claim reimbursement. 
  

  If Lokey is not at fault, they can submit the footage to show that. The car was severely damaged while in their possession and I am appalled by their negligence and lack of accountability.

  They owe $500 for the deductible on the over $4,000 in damage they caused, as well as $100 for the oil change they did not provide. So I am seeking $600 as reimbursement and that is fair given this ordeal. Fortunately, we have rental car insurance as we were without a vehicle for over 2 weeks while the car was at Caliber Collision. 

  
  
  
  Sincerely,
  
  
  
  Alex Kallimanis

  Business Response

  Date: 10/15/2024

  The customer has been emailed a copy of the video showing the vehicle coming up from the shop with no damage. Lokey Nissan does not hide when a vehicle is unintentionally damaged on property, it is taken care of. This customer reached out two hours after leaving Lokey Nissan on a rainy afternoon to relay there was damage to his vehicle. Lokey Nissan will not accept responsibility for this.

  Customer Answer

  Date: 10/16/2024

   
  
  Complaint: 22353714
  
  
  
  I am rejecting this response because:

  The short clip sent by Lokey is not time and date stamped CCTV footage. In fact, the video is dated October 1st. 
  

  If the damage was caused outside the dealership, I would not be claiming that Lokey caused the damage. They hid the significant passenger side damage they caused and refuse to take responsibility.

  After I left the dealership (where they caused over $4,000 in damage) I drove for a coffee at nearby Kawha coffee, where I was working on my laptop, sitting by the window. My vehicle was in sight during that time and I only noticed the damage Lokey caused after returning to my vehicle. I immediately drove back to Lokey where I reported the incident. The service center was closed when I returned but I was told that the next day they would take ownership and assist in resolving the matter - which was a lie. 
  

  I will continue to pursue this matter. 

  
  Sincerely,
  
  
  
  Alex Kallimanis

• Initial Complaint

  Date:09/16/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Original Transaction - First week of ***************** fired the Finance Manager that completed my contract. Therefore had me complete another contract. At this point I have now signed 5 contracts and we are in September. In August, I was assured my contract was finalized. The newest Finance Manager ran my credit, without my consent, Later in August, The 12th of 2024. Which I then showed up to get an answer. Because in addition to all of this nonsense, NO ONE RETURNS CALLS. I have finalized my contract as of 9/8/2024. My trade in however has not been paid off. So there are MULTIPLE months of non payment effecting my credit. On top of multiple hard inquiries on my credit due to them running without informing me. All because these people arent doing the work my life is being affected. I then receive a bill from the bank, with an incorrect due date from what the dealership told me and the bank said this is very unusual, that whatever this dealership had done is not right. So now here we are 9/15, I have been reaching out to them since I received my bill 9/13, always told I will be contacted. No one has followed up and I am tired of doing the work for them by constantly calling trying to get answers.

  Business Response

  Date: 09/23/2024

  The customer’s traded vehicle has been paid off and letters have been
  sent to the credit bureaus. She spoke with the General Sales Manager last
  week to address her concerns. 

• Initial Complaint

  Date:09/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 10th my wife and I bought a 2018 Alfa ***** from Lokey Nissan of Clearwater FL. This has been our 3rd purchase. My trade in was a 2015 **** Mustang GT convertible. At time of purchase of that vehicle I had put $13,000 down. The salesman reassured that I would have a substantial down payment for when I traded the ******* in. This was not the case. I was only given under $1,000 in equity. Overlooking this my wife and I still trusted them at the time. We saw a few vehicles we liked. We were given payment but then given an only option of the 2018 **********. I said now but verbally forced by one of their managers to buy the vehicle. Before the deal was completed they agreed to cut us a $1,000 to fix the dashboard in the **********. They said the deal needed to get approved and it could take up to 20 days. So we waited. In the mean time the vehicle has experienced many safety issues as well as a major gasoline consumption problem.We notified ********* the manager one week after our purchase requesting to get in a different vehicle. They said no problem but they would have to wait for the deal to get bought. Almost a month later it was notified to us that there was a complication with insurance. We obtained new insurance to take care of that issue. ********* promised me many times to get us out of this vehicle into a new one or get our old one back. ********* intentionally delayed so the deal could not be changed as he promised. He avoided my phone calls and text messages. Causing us to be stuck with this unsafe and not road worthy ********** far as my $1,000 to pay for the dash board he told me today that we used that to get the deal bought. He said I agreed to this. I never did so much.I would like to note that the dealership lied to us causing emense financial distress. We will be pursing legal action

  Business Response

  Date: 09/20/2024

  Mr. ****** came to Lokey Nissan for a payment driven vehicle. Additionally, he wanted an equity check for his trade-in vehicle. After discussing his options with the sales manager,Mr. ****** chose to apply his trade equity towards his new vehicle to meet his payment expectations, instead of receiving an equity check.
  
  Regarding insurance, his finance company notified Lokey Nissan he did not have full coverage, which was a stipulation for the loan. The General Sales Manager for Lokey Nissan personally assisted Mr. ****** obtaining the full coverage necessary to allow him to stay within his financial obligations.
  
  Almost a month after purchasing the vehicle, Mr. ****** had concerns about a gas issue. Mr. ****** dropped his vehicle off at Lokey Nissan and was given a rental to drive while Lokey Nissan took the vehicle to an ********** dealership to be inspected. The ********** dealership found that the vehicle performed as expected and no repairs were necessary. Lokey Nissan covered the expense for Mr. ******* vehicle diagnosis and rental.
  
  Mr. ****** has been given the opportunity to trade the Alfa ***** vehicle in for a vehicle with better gas mileage, but he wants to apply the equity from his first trade. This is not possible as it was already absorbed into his new loan. Lokey Nissan has tried to work with Mr. ****** but unfortunately has been unable to meet his unreasonable expectations.

  Customer Answer

  Date: 09/23/2024

   
  Complaint: 22265569
  
  I am rejecting this response because:
  
  Sincerely,
  
  **** ******

• Initial Complaint

  Date:07/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had radio issues since October of last year they refuse to assit and getting the problem fix as well as the general manager refuses to call and get it figured out I am now requesting them to buy there vehicle back with no penalty towards my credit

  Business Response

  Date: 07/16/2024

  The customer scheduled a visit from a ********************** Engineer for radio issues. The Nissan Engineer diagnosed this issue and relayed that the radio fuse was removed. Once the fuse was replaced, the radio worked. Lokey Nissan will not turn down working on vehicles but when it appears the customer is deliberately causing problems, Lokey Nissan will have to prioritize for other customers.

  Customer Answer

  Date: 07/17/2024

   
  Complaint: 21958244
  
  I am rejecting this response because:
  Same issues and they dont care there sales manager *************************** has threatened me and I didnt remove any fuse has I dont even know where the fuse panel is for that peice of s*** car that they sold me which is a lemon they dont care at all and refuse to help or even fix the issue I will make sure that this dealership goes under for selling lemon cars
  Sincerely,
  
  *************************