ComplaintsforLokey Nissan

• Initial Complaint

  01/12/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Warranty Repair Request,I am writing to express my dissatisfaction with the service I received from Lokey Nissan dealership. Nissan Murano Platinum 2022, which I leased on December 29, 2021. The vehicle has been leaking water inside the car from both windshield pillars.I brought the car to the service department, on October 12, 2023., *********** adviser. refused to service the car under warranty. instead, he quoted me a repair cost of $3500, which I find unreasonable and unacceptable with only ***** miles. under warranty terms and my lease agreement booklet, I did not find any EXCLUSIONS on the condition of this problem.I ask the service to prove and provide a reason for refusal. and wait for a contact back. The problem persisted and the car was returned to the dealership on November 15, this time with a check engine light on. and Dealership. had an opportunity.to correct the problem before, but nothing was done.Please Help me with Lack of Response, holding the car in the dealership without any repair for over a month, without proof of problem or official refusal from Nissan North America. Breached warranty. and Lemon Law Concerns, Sincerely ************************* Thank You

  Business response

  01/19/2024

  Lokey Nissan is sorry the customer is experiencing an issue with his vehicle. Unfortunately, this issue is not covered by warranty as its an environmental influence with the sunroof drains being clogged. Nissan of North America advised the customer of this as well. If the customer would like to pursue a lemon law, he needs to reach out to Nissan of North America. 

  Customer response

  01/22/2024

   
  Complaint: 21123531
  
  I am rejecting this response because: 

  1. Lokey Nissan and NNA is not providing a proof of outside influence, Instead try to scam costumers and hide well documented problem. with parts 74816-JU40A, 74816-JU40B and 74816-JK01A   installed on the end of acrylic pipe, these parts are found on most Nissans and Infinites cars and SUVs are not designed to discharge water and debris efficiently from acrylic pipe instead blocking debris and water from exit drainage.  
  2. Under warranty terms and my lease agreement, I did not find anything written on the condition of this problem as outside influence. 

  3.If Lokey Nissan and NNA will not provide solution for this problem soon. I am prepared to escalate and influence other costumer and government agencies. 
  Sincerely,
  
  *************************

  Business response

  01/22/2024

  Please see attached policies and procedures page stating "what is not covered" for Nissan's 2023 ******************* Warranty. 

  Customer response

  01/25/2024

   
  Complaint: 21123531
   
  I am rejecting this response because: This has nothing to do with environment.  under same conditions there is thousands other cars with sunroofs, my other car with sunroof under same condition survive many years longer without any problems, drain water perfectly from all 4 sides. 

  is Nissan faulty?  cannot survive trip to the park? or park under a tree!

  I'm very disappointed this is not how A+ business responds

  Sincerely,
  
  *************************

• Initial Complaint

  04/25/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  March 17th, 2023 I traded my old car (nissan rogue sport) in for a new car (nissan sentra). They were able to get me financed by myself. I signed the contract March 16th and picked up the car on the 17th. I was informed when I signed the contract that my old car loan would be paid in full ($7500 approx) with a remainder balance of $50 that would be applied towards my down payment on my new car. I put $1500 cash down payment on top of my trade in. On Saturday April 8th, at 630pm I received a call from my car salesman saying that my loan didnt get approved, and I needed to bring the new car back as soon as possible or they were going to issue a repossession for the car. I told him I wouldn't be able to bring it in until Wed, due to life situations that i was currently dealing with. I let them know i also did not want to return the car I wanted to work as diligently as possible to keep the car. When I arrived on Wed April 12th, ********************************************************************************************* so I asked if we weren't going to discuss any other possible ways for me to work on keeping the car. I was told that now I would HAVE TO HAVE a cosigner. I was very angry so a sales manager had came to speak to me. He told me he was going to speak to some of the lenders and would get back to me no later than Friday April 14th- regarding speaking to the lenders about getting me approved and to get my down payment back if I was unable to be approved. I got home to realize that there was a huge piece hanging under my old car that I got back that had never been hanging before. I took a picture of it, sent it to the manager and he told me to bring the car back in and they would have it fixed for me. Its a ********************** each way to the dealership. I brought my car back the next day it took them 3 HOURS to fix what I was told would be 30 minutes. Since April 12th I have been texting the manager but have still not received a response nor my refund.

  Business response

  05/09/2023

  The customer has been refunded her down payment. The deal could not be finalized as sufficient proof of income was not provided.

• Initial Complaint

  03/23/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Took my vehicle to Lokey Nissan for an oil change. Was then told that there was a large engine part that needed to be replaced... estimate was for almost $2000.I hadn't ever seen evidence of an oil leak so I took my vehicle to my personal mechanic to verify this... he found NO SIGN of ANY oil leaks!

  Business response

  03/24/2023

  The customer's vehicle was serviced with ****** miles, which is ****** miles since a Lokey dealership has serviced the vehicle. It was notated there was sludge in the engine with an oil leak. It was recommended to replace valve cover gaskets and spark plugs. Lokey Nissan will recommend service work to assist performance of a vehicle, a customer does not have to accept the recommendations. In this case, the customer declined the repairs. 

• Initial Complaint

  03/08/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Hello. The dealership promised me they would tint my windows to the darkness I was promised due to my eyes which I cant see because of the bright sun. They did not due this. Also the dealership promised a trunk cover which I never received. BTW. I contacted the dealer and someone said they would order the cover and I have not heard from them. Its been about 2 months now. The dealership stated they will not make my window tint darker. So they are not following through with promise to me

  Business response

  03/13/2023

  Customer came in 3/10/2023. We told him we would handle the tint which is already being set up with one of our vendors. He knows that. The new car that was purchased does not come with the privacy cover. We already told customer the last time we were ordering, and it hasn't come in yet. This case is already being resolved. 

  Customer response

  03/13/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************

• Initial Complaint

  02/15/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I bought a warranty with them when i bought a car from them and the car was totalled and i was supposed to get a check for the remainder of the balance ive tried calling them 17 times to get this issue resolved and i only get to the front desk which sends me to a finance manager or someone else and ***** picks up ive left multiple voicemails with my name and number and my issue but havent received a call yet

  Business response

  02/16/2023

  This cancellation was for a total loss, so all cancel monies would go to the lienholder, in this case, was Santander. If there is any overage due back to the customer after the vehicle loan is satisfied, Santander would issue that balance. The cancellation paperwork was signed 12/23/22 by the customer to process. We received confirmation the product was cancelled on 1/23/23, and I verified with ***************** & Associates today, that the amount of $1249.10 was ACH'd to Santander on 1/14/23. Please see attached backup to verify these dates.

  The customer would need to contact Santander directly to inquire about any overage amount that might be due to them. If the customer needs any additional documentation to help them, please have them contact *************************** to assist.

  ************************

  email: ***********************************

  Customer response

  02/16/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************************

• Initial Complaint

  12/29/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Nissan 2022 Pathfinder Passenger seat is way too low and a big safety issue They fixed it with the 2023 model year, but ignore the people with the 2022 model.I feel like we got scammed and now no one will do anything.Spend 40k on a suv and the passenger seat is so low that if you are under 5 ft 2 you can't see anything over the hood and if the airbag deploys it would be really bad for the passenger.I wont even let my 16 yo daughter sit in the front I feel Lokey should have told us about this issue since my wife is 5 foot 2.When she test drove it she was the driver not the passenger so buyer beware!!!!

  Business response

  01/11/2023

  Lokey Nissan is sorry for the customers troubles. Unfortunately,an agreement could not be reached for the customer to trade out of this vehicle and purchase another one. The price for the vehicle desired did not align with the customers expectations. 

  Customer response

  01/12/2023

   
  Complaint: 18657176
  
  I am rejecting this response because:
  Thats a total lie, nothing was discussed with me about anything, its all just a big lie
  Sincerely,
  
  *********************************

• Initial Complaint

  11/01/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 7/20/22 I took my vehicle a Nissan Murano 2015 Plat to Pinellas ******************** In to repair my damaged ac cover, **** ordered the part from Lokey Nissan located at *************************************************************** ****, the sent Pinellas Auto a defect ac cover it is cracking at the top left side. I took my vehicle to Lokey on 10/29/22 to look at the defected apart because it's still under warranty, I spoke with a racist ***** in parts and he stated that its not covered because it was air freshener that damaged the display, he refused to give me a copy of the warranty disclosure of what is covered and what's not, and a copy of the receipts of all the parts ordered from them. They need to honor the warranty and replace the defected part.

  Business response

  11/02/2022

  Thank you for letting us know your concerns.
  The AC control head that was sold to **** at Pinellas Auto Body was not defective at time of install, which is why Pinellas Auto Body went through with the install.
  Unfortunately, the issue was determined to be caused by an outside source, which is not considered a manufactures defect, which is what Nissan allows me to cover.
  
  Which is also why at the time I provided you with the proper resources to get in contact with Nissan Corporate to see if they could do something for you as they are the only people who can bypass that decision.
  
  I also stated at the time that no warranty disclosure is needed or available because all parts from Nissan have the same warranty, manufactures defect.
  Which means an issue that can be determine by fault of the manufacturer, not outside influence.
  
  Thank you on behalf of Lokey Nissan.
  ***********************, Lokey Nissan Assistant Parts Manager.

• Initial Complaint

  10/24/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On Nov 19th we sent our Nissan Sentra 2019 to Lokey Nissan for a recall fix and oil change. After all the work finished we found the front sensor was alarming and did not work. We went back to Lokey Nissan but they could not fix it. They told me it might cause by my driving and told me to reschedule for another day to come.When we drove home we found the engine problem signal is on(30 mins after leaving Lokey Nissan), and the brake light cannot be turned off(3 hours after leaving Lokey Nissan because we see the light when the day gets dark). The battery is dead due to the brake light cannot be turned off. We towed the car to another Nissan dealer they replaced the battery due to stop working. After being checked by another Nissan dealer, the root cause of sensor not working/engine problem signal/battery dying are all caused by the unprofessional job in Lokey Nissan's recall fix. I also noticed a scratch on my car after went back from Lokey Nissan

  Business response

  10/24/2022

  Customer came in for an oil change and a stop lamp recall on 10/19/22. After the vehicle left the premises, the customer called to say there was a malfunction indicator on. Upon return the customer was advised there was an issue with the front distance sensor, not caused by an oil change or a stamp lamp switch. The customer reached out to **********************; ********************** was advised of the situation.

  Customer response

  10/25/2022

   
  Complaint: 18305302
  
  I am rejecting this response because:

  You mentioned 'Upon return the customer was advised there was an issue with the front distance sensor, not caused by an oil change or a stamp lamp switch.' This is not true. Car has been sent to another dealer and found all issues caused by stamp lamp switch added without adjustment. Which is a clear fault made by Lokey Nissan. They can find this analysis from their nissan system. 

  I reported this issue to Nissan Support but no any response from Lokey Nissan so far.
  
  Sincerely,
  
  *****************

• Initial Complaint

  07/21/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I purchased a new 2022 Corvette from them. I asked them what this $1000 charge was for reconditioning and they explained it's for used vehicles to be reconditioned, and I pointed out mine wasn't used. They acknowledged that and I assumed it would be removed due to the fee being to recondition used vehicles. Mine was an 80 mile corvette with no prior owners from what they've told me. After all was said and done I still had the fee and was charged it. This is the first issue, I had reached out with no resolution. The second issue is the car has major leaking issues. I have currently had it at Chevrolet under its warranty having them work on fixing it, ,but since I've got the car I haven't been able to enjoy it all because water is leaking in the side panels,. I will attach a video. So I got charge a fee that "RECONDITIONS" used vehicles for a new vehicle that is leraking. I feel like the fee should be refunded, the $1000 , due to the fact that this new car didn't need reconditioning, and also seeing as I now have a car that has been in service and undriveable for the month since I bought it... it proves they did not even look it over let alone recondition anything, the leak is extremely obvious It won't allow me to upload a video so here it is on a link https://vimeo.com/manage/videos/XXXXXXXXX?embedded=true&source=vimeo_logo&owner=XXXXXXXXX Just upset I was charged a fee that is meant for used cars when my car was A) new and secondly the major issues it has shows they did not do any type of reconditoning or even a basic review of the car.

  Business response

  08/15/2022

  Business Response /* (1000, 5, 2022/07/27) */ Lokey Nissan is licensed to sell new Nissan vehicles, as well as other manufacturers used vehicles. When Lokey Nissan purchases or takes in a vehicle on trade, the vehicle classifies as used. The used vehicle inventory may consist of low mileage vehicles. The Corvette in question was one of these vehicles. The $1,000 reconditioning fee was disclosed to the customer. Before sale, a used car inspection was performed that did not detect any issues with the vehicle. The customer's current problem may be the result of an accident the vehicle was involved in after sale. Consumer Response /* (3000, 7, 2022/07/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) The issue is not from any accident. It is a defect in the car that should of been noticed if an inspection consisting of over $1000 cost was done properly. Chevy Dimmitt took in the vehicle and is repairing it under warranty as it is not from a user made issue, it's a defect that was with the car when sold to me. Just making that clear - I was sold a car leaking in the side glass and the roof - and have had it in the shop 50% of the time since I drove away from Lokey. I understand they want to say they did a full inspection but it's clearly not true or done properly as the car wouldn't leak the first time it rained being home with me. The attached photos shows Dimmitt going over how both doors are leaking and the roof seal is bad as well. This isn't an accident. Both doors weather deals and the roof weather seal with no physical damage is not from any accident. The warranty from Chevy wouldn't cover it if it was an accident. They are covering it. It's the fact it passed Lokeys "inspection" they charged over $1k for I don't agree with the way they handled this and am sad my new car hasn't been useable most of the time since owning it. Just pointing it out so it's known my experience here Consumer Response /* (3000, 10, 2022/07/28) */ If Lokey would like to contact me we can both call DIMMITT Chevy and have them acknowledge this issue is not due to any damage or anything caused by a person, and that it is a defect with the vehicle. This will show that it was there when I purchased it from lokey, and that I did not cause it. Both of these things prove it was something they did not identify during their "reconditioning" and thus the fee I wasn't suppose to be charged was for a service they did not do properly. I'm glad to have Dimmit speak to them directly any-time, they can let you know directly from their mouth this is a defect that was on the vehicle and not caused by any driver. I really am upset that I spent so much to get a car with so many issues - If it was in perfect condition and reconditioned so I could enjoy it I wouldn't be complaining. Instead for the first month and a half I've owned it, instead of enjoying it I've been scheduling warranty repairs and communicating with them and not driving it, and battling for my refund of $1000 out of $118,000 I spent for a service that just wasn't done. I don't see why Lokey acts like this is something I did when I have a chevy dealership fixing it under warranty which proves it isn't a user made issue, you can't get stuff fixed under warranty if it's done by you. Secondly I have texts from my salesmen telling me its an issue to take to chevy and their warranty will fix ti, showing he acknowledged it was a car issue not "CREATED" by me, either. So If you guys won't refund a fee you charged for something you didn't do properly , please don't belittle me by trying to blame an issue that the car you sold me ALREADY HAD on me, it's ridiculous and shows poor quality business on your part. Business Response /* (4000, 12, 2022/07/29) */ Sorry to hear of your frustrations. The reconditioning fee in dispute is based on an averaged and added to every used vehicle. This fee was disclosed numerous times throughout the sales process. It is unfortunate to hear of your troubles through this dispute since this was not discussed upon your return to Lokey Nissan after the sale. It appears since the factory warranty is covering it, this is a manufacture defect, not a failed inspection issue. Consumer Response /* (4200, 14, 2022/08/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) Issue not resolved. Charged for a inspection that didn't pickup obvious issues.

• Initial Complaint

  06/24/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  In January 2021, I visited the Lokey Nissan, Clearwater car dealership and bought a 2015 Nissan Rogue. I used a trade-in, a 1998 Toyota 4-Runner. The Toyota was later impounded in March 2021. The towing company placed a lein against me. I was still listed as owner of the Toyota! Recently I was notified by DMV that I am unable to renew the registration on the Rogue until the lein was released. I was responsible for paying those towing/impound charges( $328.25). Lokey Nissan never transferred title of ownership. I am demanding a full refund of that payment. I have sent them e-mails and I have spoken to several people at the Clearwater store, no one is interested in assisting to resolve this issue. Thank you for your attention. ****

  Business response

  07/13/2022

  Business Response /* (1000, 5, 2022/06/28) */ Sorry for the dilemma. Lokey Nissan is reimbursing the customer for her troubles.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩