Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/03/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was under the understanding that I pay s&h only not the 33? I didn't want this.they charged me 2 times of $33.00?Just want my ***** back

  Business Response

  Date: 09/03/2024

  Dear **************,
  
  As per reviewing your account with us there was no charge made successfully to you, only declined attempts. We have processed your cancellation effective immediately, therefore no further billing attempts will be made to you whatsoever. If you have further questions please feel free to call us at **************. It was a pleasure to assist you!
  
  Sincerely,
  Customer Care Department.
  ********************** LLC.
  

• Initial Complaint

  Date:08/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Don't know who they are but charging my account without authorization

  Business Response

  Date: 08/06/2024

  Dear ************,
  
  As per your request your account cancellation and full refund has been successfully processed and no further charges will apply whatsoever. Please be aware that while refunds typically take 24 to *********************** some rare instances, it may extend to 5 to 7 business days. Rest assured, we have worked to resolve this matter promptly and to your satisfaction.
  
  Thank you for giving us the opportunity to assist you. Should you have any further inquiries or require additional assistance, please do not hesitate to reach out to us to our **************** number **************.
  
  Regards,
  **************** Department,
  ********************** LLC.

• Initial Complaint

  Date:05/28/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Called about a billing with questions about another company and before connecting me Great Values answered first and said I have earned a ****** shopping spree for $4.95. I said ok and my call was put through. Then I checked my debit card and there is a charge for $33.79. Went to my bank and they will research and will delete charge. I went home and received four letters in the mail with different businesses in four different states. but with same envelopes and letter formats.

  Business Response

  Date: 05/28/2024

  Dear **************,
  
  Following your recent request made via phone call to our **************************** we have promptly processed the cancellation of your account, effective as of May 25, 2024. As of this date, no further charges have been applied. A refund of $33.79, pertaining to your subscription, has been initiated as per your request. Your account has been successfully canceled, and no additional charges will be incurred. Please note that the refund may take between 24 to 48 hours to process, occasionally extending to 5 to 7 business days, in exceptional cases. It was our pleasure to assist you today. Should you have any further inquiries, please do not hesitate to contact us at **************.
  
  Warm regards,
  Great Value Offers LLC.

• Initial Complaint

  Date:12/06/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called to pay an ******** Credit Card balance. The person that answered the phone told me I was a lucky caller and had "won" a $100 dining certificate. I asked if this was a scam and he insisted that this was infact real. He said that all I had to do was pay $4.95 for shipping and handling. I asked if this was going to be on any kind of automatic draft and he assured me that it would not. This was on the 22nd of November. I finally received (4) separate papers in the mail on November 27th. To my surprise, I had been enrolled in different programs ($4.95 a month for the dining certificates, $34 a month for some ID protection, and anther enrollment for some kind of 24/7 access to doctors. I called to cancel this on December 1st. I asked the woman multiple times to please list everything that was being cancelled. She only kept saying that everything had been cancelled and no charges would be made. I checked my account later that day and noticed I had been charged $33.79 from Great Value Offers, something that I never signed up for. Had I know that these "dining certificates" involved all of this, I would never have done this. This was a scam. It is a shame that you can't even call to pay a bill without getting scammed. I called Great Value Offers on December 4th to get a refund and explained to them the situation. The guy kept saying I could not get a refund because it was past the 9 day trial period. That is pretty convenient seeing as how by the time I got this, only 7 days had passed. I just want a refund for this, as I WILL NOT be using these so called dining certificates. I am too afraid that these are a scam in themselves and that I will get roped into something else that I have not signed up for.

  Business Response

  Date: 12/06/2023

  Dear ********************,
  
  I trust this message finds you well. At Great Value Offers, we are committed to delivering a superior customer experience by offering a range of savings and discounts.
  
  I am writing to inform you that, following your inbound call to our customer service on November 22nd, 2023, where you expressed a desire to subscribe to our services, we subsequently processed the transaction. However, we have since received your cancellation request and promptly attended to it.
  
  As a result, I am pleased to inform you that the services have been canceled, and a full refund has been initiated. You can expect the refunded amount to reflect in your account within the next 24 to 48 hours, barring any unforeseen circumstances, with a rare exception of 5 to 7 business days.
  
  We appreciate your understanding and patience throughout this process. Should you have any further inquiries or require ongoing support, please do not hesitate to reach out to us. Your satisfaction remains our utmost priority, and we are here to assist you in any way we can.
  
  Thank you for choosing Great Value Offers.
  
  Sincerely,
  
  Customer Care
  ********************** LLC

• Initial Complaint

  Date:10/23/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was transferred to a call regarding a free 100 gift card which i never received and had to pay **** on oct 8th for shipping which I never got, along with the another card for 50 dollars they said I could get for free with it. I never received the card they said I would get in 24hrs of the free winners prize, now I am currently dealing with a paycheck on my account that I didnt approve of. They also said that the card was free and no other requirements would be needed or charged. So not only did they lie but have taken money outta my account. With me also doing some research and seeing that they have also done this to others and kept taking out money from their accounts. So before that happens to me I would like a return in my funds and I want my account closed with them. I have not received any merchandise from them and dont want to. The name that also comes up regarding the billing is Great value offers but for the first **** payment is something else.

  Business Response

  Date: 10/23/2023

  *Our Response:*
  Dear ****************,
  
  At Great Value Offers, we offer our customers access to an array of savings and discounts and strive to provide the best service possible. On October 7th, 2023 we received and inbound call from *************** where you agreed to be billed for our services. Please note that we have canceled and issued a full refund. Kindly note that the refund should reflect in your account within 24 to 48 hours, with a rare exception of 5 to 7 business days. We're here to provide ongoing support, as your satisfaction remains our top priority. Thank you for your patience.
  
  Sincerely,
  Customer Care
  ********************** LLC.
  

  Customer Answer

  Date: 10/24/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. They said they would issue a full refund and cancel my subscription.
  
  Sincerely,
  
  *** *

  Customer Answer

  Date: 10/30/2023

  I made a complaint before regarding the company Great value offers not too long ago, regarding a refund for the 100 and 50 gift cards I didnt receive. I never received my full amount as they stated they would return while also going to closing any account i had with them? They only returned the **** for shipping but never the ***** they took outta my account after they said they wouldnt charge me further than ****? I just want the rest of my refund so this can be settled and over with. I also never received anything from then nor do I want to besides the rest of my refund of *****.

  Business Response

  Date: 10/30/2023

  Dear ****************,
  
  As previously stated on our response provided to you via BBB Case Resolution on 10/24/23 and agreed upon by yourself as stated on the log history of this Complaint Case labeled as BBB Complaint Closed on date 10/30/23. Please see our previous response and case resolution, as it meets all your requests of refund and immediate cancellation from our services, which were done successfully on the date previously mentioned.
  
  Response Sent on 10/24/23:
  
  "At Great Value Offers, we offer our customers access to an array of savings and discounts and strive to provide the best service possible. On October 7th, 2023 we received and inbound call from *************** where you agreed to be billed for our services. Please note that we have canceled and issued a full refund. Kindly note that the refund should reflect in your account within 24 to 48 hours, with a rare exception of 5 to 7 business days. We're here to provide ongoing support, as your satisfaction remains our top priority. Thank you for your patience."
  
  Your reply to our previous response on date 10/24/23:
  
  "Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. They said they would issue a full refund and cancel my subscription.
  
  Sincerely,
  
  **********"
  
  
  If you have any further questions in regards your refund and/or cancellation please feel free to call us at **************.
  
  Sincerely,
  Customer Care
  ********************** LLC.

  Business Response

  Date: 11/01/2023

  Dear ****************,
  
  We've thoroughly reviewed your case and would like to reiterate that your account has been fully refunded and canceled since 10/24/23, as per your request. Although the desired settlement of $33.79 has been processed on our end, we acknowledge that it hasn't reflected on your previously billed card statement.
  
  To expedite this, we will be sending a check for $33.79, payable to *****************************, to the address we have on file for you, as confirmed on 11/1/23. Please anticipate delivery within 12 business days. We sincerely regret any inconvenience caused and trust that this resolves your concerns to your satisfaction.
  
  Best regards,
  Great Value Offers LLC

• Initial Complaint

  Date:05/08/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company has demonstrated its ability to portray fraudulent business practices and does not make any attempt to resolve any matters. The numbers you call to resolve the matter do not work. Your credit card is being fraudulently used and there is no way for any resolution to be reached. The intent to mislead is perfectly clear when there is no product, service of any kind provided to the persons who's credit card is being used. The degree of dishonesty I'm sure will not lead to a refund of any sort but the general public should be aware of the degree this company has chosed to hide, shield itself, in order to not resolve any matters as such.My credit card was charge $4.95 on 4-28-2023; and $33.79 on 5-7-2023. I have not given permission to use my card, received any merchandise, service, discounts, products of any sort from this company. I accept this process as fraud and am seeking justice.

  Business Response

  Date: 05/08/2023

  Ms. ************************* have had the chance to review your complaint. We are sorry to hear that you are not satisfied with our service or that its not what you expected. We are committed to providing high quality service and delivering the high quality items our customers expect is important to **, so your feedback is really valuable for ** since this will help ** to improve. In order to mind our customer care further and go the mile with our consumers, please let ** know what **************** Number did you Ms. ******** dialed when tying to reach us? This way we can assure all of our contact lines are open and available to our customers during our stated regular operating ours which are Monday through Saturday from 9 am to 6 pm EST Standard Time. We are here to help and provide all the support our customers need, that is always our top priority.
  
  On April 28th 2023 we received an incoming call from **************, and we received the verbal authorization to process the charge to access our discount program, where our services are offered and were made available to you immediately, this way our customers can enjoy the program paid for.
  Rest assured that we processed the cancellation successfully, and also the FULL refund for the amount charged previously to you as requested corresponding to the program granted. Once again we apologize for any inconvenience caused by this. Please keep in mind that the refund timeframe will be 24 to 48 hours, in rare cases 5 to 7 business days for the funds to reflect back into your account. 
  
  Sincerely,
  Customer Care
  ********************** LLC.

• Initial Complaint

  Date:03/24/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  First of all at the phone number you provide, I cannot talk to a real person its just a recording saying that it does not have the enrollment plan. Then I did not receive my $100 dollar gift card for which I paid $4.95 for shipping of said card. I DO NOT WANT THIS OFFER.. DO NOT TAKE ANY MONEY OUT OF MY ACCOUNT. This is just a scam, this is not a good business. I want my $4.95 put back into my account. And I dont want anything else to do with this company. This was an interstate transaction. I am in *****, the only contact I had with your company stated that you were in *******. Federal laws should apply, including jurisdiction of the federal trade commission Very unhappy . *******************.

  Business Response

  Date: 03/24/2023

  Dear ************,
  
  We are sorry to learn that you are unhappy with our program. Kindly accept our sincere apologies for the inconvenience caused. We always strive hard to ensure all our customers have a delightful shopping experience. Great Value Offers LLC offers access to a ************ that will give users access to a discount network with over 300k participating merchants and up to 50% discount in restaurants, groceries, departments stores and much more. Our top priority is to provide our customers the most vigourous savings and discounts membership club in the industry. 
  On March 15th, 2023 we received an inbound call from phone number **************. In this call you provided your verbal authorization to get enrolled in our subscription program. But rest assured we have successfully processed the cancellation of the account effective immediately and we also processed a refund for the total amount charged as requested. Please keep in mind that this reversal that this reversal takes 24 to 48 hours, in rare cases 5 to 7 business days. 
  If theres anything you wish to know or share, please feel free to call us at ************** to our **************************** during our regular business hours 9 am to 6 pm EST ************************************************

• Initial Complaint

  Date:12/09/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  You took ***** out of my account and I have no clue what company this is. You took it on 12/8/22 @ 2:44pm. This is completely unacceptable and I want my money back immediately.

  Business Response

  Date: 12/09/2022

  Dear ********************,
  
  We are sorry to hear about your dissatisfaction with our service. Great Value Offers LLC offers access to a ************ that will give users access to a discount network with over 300k participating merchants and up to 50% discount in restaurants, groceries, departments stores and much more. Our main goal is to provide our customers the most robust savings and discounts membership club in the industry. On date 11/29/2022 we received and inbound call from phone number ************** where you provided your verbal authorization to enroll in our subscription. But rest assured we have successfully processed the cancellation of the account and we have also issued a full refund for $33.79 as requested. Please keep in mind that this reversal takes 24 to 48 hours, in rare cases 5 to 7 business days. If you have further questions please feel free to call us at **************.
  
  Regards,
  Customer Care.

• Initial Complaint

  Date:11/30/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  First of all the phone number you provided ************, you cannot talk to a real person its just a recording saying that it does not have the enrollment plan in **************. Then I did not receive my $100 dollar gift card for which I paid $4.95 for shipping of said card. I DO NOT WANT THIS OFFER.. DO NOT TAKE ANY MONEY OUT OF MY ACCOUNT. This is just a scam, this is not a good business. I want my $4.95 put back into my account. And I dont want anything else to do with this company. Very unhappy customer, *********************.

  Business Response

  Date: 12/01/2022

  Dear *****************
  
  We are sorry to hear about your dissatisfaction with our service. Great Value Offers LLC offers access to a ************ that will give users access to a discount network with over 300k participating merchants and up to 50% discount in restaurants, groceries, departments stores and much more. Our main goal is to provide our customers the most robust savings and discounts membership club in the industry. On date 11/11/2022 we received and inbound call from phone number **************  where you provided your verbal authorization to enroll in our subscription. But rest assured we have successfully processed the cancellation of the account and we have also issued a full refund on date 11/28/22 as requested over phone call to our CS Department. Please keep in mind that this reversal takes 24 to 48 hours, in rare cases 5 to 7 business days. If you have further questions please feel free to call us at **************.
  
  Regards,
  Customer Care.

• Initial Complaint

  Date:11/22/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been having these transactions every month from GREATVALUEO for $33.79. I have no idea what it could be. Im looking to get this stopped and my money refunded. Didnt notice it until recently and I looked back and it has been taken out for at least 12 months.

  Business Response

  Date: 11/22/2022

  Dear **************,
  
  We apologize for the inconvenience or dissatisfaction with the service provided. Great Value Offers LLC offers access to a ************ that will give users access to a discount network with over 300k participating merchants and up to 50% discount in restaurants, groceries, departments stores and much more. Our main goal is to provide our customers the most robust savings and discounts membership club in the industry.
  On the date of 09/10/2021 we received and inbound call from phone number ************** where you provided your verbal authorization to process stated charges. But rest assured that as per your request we have successfully canceled your account with us and we have also issued a refund for the total amount charged for $202.74. Please keep in mind that this reversal takes 24 to 48 hours, in rare cases 5 to 7 business days. If you have further questions please feel free to call us at **************.
  
  Sincerely,
  Customer Care.