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Business Profile

Invitations

Signature Announcements, Inc.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 12 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/07/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a graduation diploma frame with announcements on October 30, 2022, for a total of $400.93. I received the package on November 30, 2022, however, the frame was damaged on multiple corners. I checked my records and was never sent an itemized receipt for my order via email or in the package. I do not have a record of how much the frame was; however, I paid for the additional anti-glare acid protection glass, and my frame came with a very flimsy plexiglass inside of it instead of what I ordered. I check the return policy and contacted the company within the allowed timeframe via phone on December 6, 2022, and left a message with my contact information and details about the issue with the frame arriving damaged. I never received a return phone call. One week later, on December 13, 2022, I sent an email with details about the damaged shipment/frame and included pictures and still received no return phone call or email. I waited until after Christmas once their holiday recording started to pick up when I would call, and the holiday recording continued to play even after the date in the recording, which was January 3, 2023, when their operations were supposed to resume. I attempted to call daily and continued to get the same holiday recording without an option to leave a voicemail. I sent a follow-up email on January 9th with the case history, attempts to contact, and included the pictures again. I received no reply or phone call. I sent my third email on January 17, 2023, with no response. I continued to call on a daily basis which eventually became a weekly basis, still receiving the holiday message until probably late February or early March. Since then, the message has changed to a very short one that states they have closed their doors. I have never received any communication regarding my damaged/incorrect shipment.

  • Initial Complaint

    Date:02/14/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a graduation diploma frame in December of 2022 for a total of $194.97. I recieved the package in the mail but the frame corner was damaged. I read the return policy and reached out for a refund to return the item and never heard back from the company. I followed up 3 additional times by email and still no response. I also called the 800 number and their holoday recording was still up stating they were out of the office. That message is still on there till this day.

    Business Response

    Date: 03/08/2023

    ************ filed a credit card dispute with her credit card company and was issued a refund through the bank.  A chargeback was processed on February 17, 2023.  See copy of from credit card processing company.  

     

    Signature Announcements

    02/17/2023

    830483139301

    Not As Described or Defective Merchandise/Services

    2641

    Visa

    $194.97

    Customer Answer

    Date: 03/12/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *****************

  • Initial Complaint

    Date:02/02/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been trying to get in contact with this company since November with issues about my diploma frame and have yet to get any response. Their voicemail is still set up for their holiday break!

  • Initial Complaint

    Date:01/27/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Received a Diploma frame the is too large for the size of the actual document and have followed all their ways to be contacted from leaving detailed messages to emailing their customer service department to no avail. Now when you call their message states that they are closed for the holidays until January 3rd! It's now January 27th and have heard absolutely nothing and the message stays the same. When you pay for something you should receive what you paid for and if it's incorrect it should be corrected.

  • Initial Complaint

    Date:01/25/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They sent the wrong item/ matting for my diploma and charged extra for shipping when I didnt not want a rush on item. I have sent 5 emails requesting the correct item to be sent. I have called numerous times. They never answer even after leaving a message. I want my money back at this point. I will never use them again.

    Business Response

    Date: 01/27/2023

    I apologize to the customer, we are currently out of business and are working on getting any customers due a refund done in the next week or so. 

  • Initial Complaint

    Date:01/25/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order with signature announcement on Nov 19, 2022. I have not received my frame as of today. I still havent received a call back, an email returned or any contact whatsoever from them after leaving several messages and emails. I feel scammed out of my money

  • Initial Complaint

    Date:01/16/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an electronic order with Signature Announcements on 11-3-22 for a **************** Diploma frame. This frame was to be a gift for my son for Christmas. I paid for this order at the time of purchase. It arrived prior to Christmas and was given to my son on Christmas. Upon opening the frame we discovered the frame was not the one ordered. Numerous attempts have been made to contact Signature both by phone, email, and website. The answering recording states that they will be closed for the holiday and will reopen Jan. 3. No messages have been returned. I would like to have the frame I ordered. The one received is useless to me, as The Citadel diplomas are specific and there are no tassels because they do not wear mortar boards.

  • Initial Complaint

    Date:01/11/2023

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order with Signature Announcements on 12/2/22 , which was completed in error. Upon receipt of same, I called Signature Announcements. Since 12/16/22, I have called and left numerous unanswered messages since no one answers the phone, I have sent numerous emails to the customer service email address and I have mailed a letter via **** which included a piece of the incorrectly completed order. I have had no response from this business at all. I paid $53.97 for announcements which were printed inaccurately. Since they will not honor their guarantee to replace merchandise printed incorrectly, i would simply like a refund and i will find a different vendor.

    Business Response

    Date: 01/12/2023

    I am working on giving the customer a full refund.

    Customer Answer

    Date: 01/26/2023

     
    Complaint: 18718571

    I am rejecting this response because:

    This matter has not been resolved, please do not close this. I still need
    your assistance. I have not received a response, refund or remedy to the
    incorrect print order. Please follow up with this company again.

    Sincerely,

    *************************

  • Initial Complaint

    Date:12/01/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    OMG, I should have read the reviews on this first. I ordered two frames, one double, my daughter graduating with her master's and my son's bachelor so got a single for him. When I open the box, they were compressed with each other, which was already a very bad sign to put two frames that way. I got them on sale cause I can't afford them otherwise, but it was still very expensive ******. So lets start by saying, I got the wrong frames. Wrong wood color/ grain, which I dont like at all, but if it was the only issue!!!! They both have nicks on them, and the large frame is the worst, one chunk off, and the corner is messed up. The velvet printed piece is dirty, plus i didnt ask for velvet either, with marks and chunks of whatever on it. The back is cardboard for the big frame, and it also was scratched from the smaller frame, it's too flimsy for that size frame, with no support. I paid for ten days of shipping express, ordered the tenth, and got it the 25th. I want my money back, and *** to pick them up if you want them back even though they are completely worthless. I am truly hoping you will be decent and do the right thing but seeing a business that actually would do this tells me that I might have problems getting my money back. Ive never been so traumatized about buying something and the merchandized treated this way, and by the way I stopped looking what else was wrong, I couln'd look anymore, I was so shockedI just put the frames away back in their box, but I bet you there are even more problems. Please get this box picked up and give me my money back. I WANT THIS BEHIND ME and order somewhere else quickly after I get my money cause my daughter graduates in the tenth.I have called, emailed, and even sent an email to the owner, which says if we have problems to forward there. My email wasn't accepted at reception, outlook said. Unreal. I waited until today because i thought I needed to wait and give a chance for the business to respond. They have not, and this happened last Friday. It is Wednesday today. I cannot wait any longer. It is obvious they have no intention on getting back with me. I have never had to deal with something like this before. Very sad frankly. order (#CGA215832773)ClassicMahogany-22x30Diploma Frame1 hanger_perfectDiploma ****** ClassicMahogany-16x19Diploma Frame1

  • Initial Complaint

    Date:11/22/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased my graduation announcement package and paid for 7-day Rush Shipping on November 9, 2022, and my order still has not been processed and today is November 21, 2022. My graduation is December 10, 2022. I called the business several times and finally received a return call on November 18, 2022 and was told that my order was being printed on that day; however, I just checked the status of my order, and it still hasn't been printed.

Signature Announcements, Inc. is NOT a BBB Accredited Business.

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