ComplaintsforFlorida Anchor & Barrier Company

• Initial Complaint

  01/03/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Florida anchor and barrier came out. They aborted the job because of my a/c duct had a whole. The A/c company fixed the big whole. Then they came back out and aborted the job again saying I would not get a warranty because of the shotty job of a/c company. Now I can not get anything out of a/c people to fix the problem. I feel when Florida anchor and barrier came out for estimate and went underneath at that time they should of known they could not do the job now I am out ***** and have a job thats half way done???? I definitely feel Ive been let down and at this point just feel lost

  

  Business response

  01/25/2024

  Good morning, we contacted the customer and discussed things with her- she apologized as it seems she has a problem with her AC company, not **. At the time, the customer stated that she would contact the BBB to let them know what had happened.

• Initial Complaint

  11/20/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Anchor and barrier of Florida came to do a rare out replace all the duct work insulation barrier.Fema had come after the storm the last hurricane.they saw that there were bricks missing not enough insulation,they also put a hole in my plumbing line spray foamed it to stop the leak the put in the line only it stops up my toilet.I had to pull my toilet get the foam out not realizing the line was broke it started leaking.I called them let them know what fema said they like yells at me you had fema there.they came out was suppose to re do it all instead patched up what the messed up only now my duct work is blowing musky air due to they filled up with water I have called them back due to the guarantee they said well we will think about it.it costed ******* dollars and still is not correctly done please help

  

  Business response

  12/07/2023

  We have communicated with the customer and are sending a crew out to her home on Monday, December 11th in order to assess the situation. Thank you!

  Customer response

  12/10/2023

   
  Complaint: 20888222
  
  I am rejecting this response because:
  
  Sincerely,
  
  ********************* they are not giving enough time for the problem to be resolved (air ducts filling up with water causing bacteria from the moisture.they have been here twice already and the problem is still here it was not here before.

  

  Business response

  12/11/2023

  Respectfully, we have not given any sort of time limit to investigate **************' issues. We were scheduled to have a crew out to her home today (12/11/23), but she called on Friday to cancel that. She informed us that she would contact us at a later date to reschedule, and we were fine with that. We have been to her home before to address the problem, and if it is persisting there may be some other underlying issue that needs to be addressed. We hope to get a better understanding of this upon return.

  Customer response

  12/14/2023

   
  Complaint: 20888222
  
  I am rejecting this response because:first the woman spoke of pictures then she wrote to bbb a crew was comeing.I let her know that was not the agreement she replied you think we are going to drive all the way just for pictures.this company has been the most rude if took four months the first time for them.they had broke my toilet then put stirafoam spray so much it stood up my toilet when I took it out it began leaking  under my trailer in the same stance ruining my bathroom floor.there service has cost so much out of pocket so much being overwhelmed trying to stop my home from literally being ruined as well my immune system has been completely compromised from the ducts being full of water waiting or yall to get back and fix it so you could see the damage and fix the ducts that were full of water thank you ***********************
  
  Sincerely,
  
  *********************

• Initial Complaint

  06/05/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  6/2/2023 Came to our home to perform work per estimate. After workers left we discovered wirk not done. Stabilizer block was not replaced, vapor barrier was not put under bathroom afer flooring was put in. Shower drain was not reconnected to plumbing I am able to look down the drain and see the ground.I would like the work to be completed per the estimate or a refund so I can have the wotk properly completed. We paid with a credit card when the work was complete

  Customer response

  06/21/2023

   
  Better Business Bureau:
  
  

  They came out to my home and completed the job per the estimate. Thank you for your time
  
  *******************************************************

• Initial Complaint

  03/31/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On Aug 25th, 2022, Florida Anchor and Barrier, ***********, **, gave me a quote to fix my Barrier under the house. Part of the Sales Pitch and on the Contract was stated that "Patches" would be fixed for free. It was explained to me that "Patches" is where an electrician or Plumber would have to cut through the barrier to do their work. In Nov of 2022 I had Plumbing work done. Right after the work I called the above company to come and fix the Patch. He was annoyed that I was asking for this. I thought that was odd and verified that it was in their contract. He stated that yes it is. He scheduled me for December 26th a month and a half later. I was surprised it was so far away as the hole in my floor would be open all that time. To make this short:-Showed up on 26th "to see what I wanted" NOT to fix the Hole in my floor.-I called the owner or Manager who told me he is loosing money on fixing patches and could not do it. BUT he would fix MINE since his sales person told me they would. I have never been spoken to so rudely!!-I paid my money!! It was on the Contract!! The sales person used this as an incentive.-He re-scheduled for Jan 16th, 2023.-Did not show up on 16th.-I called, they said they would show up on 18th.-NO show No call on the 18th.-Called and scheduled for 19th.-Did not show up on 19th. No phone calls to me any of the times listed above.Unbelievably BAD service.I still can see the dirt through the hole in my bathroom.I would like compensation so I can hire a competent, reliable, trustworthy company to fix 2ft X 2ft "Patch"

  

  Business response

  04/11/2023

  We sincerely apologize for any delays, as well as missing the appointment. If you could please give the office a call, we will get you back on the schedule as soon as possible. There may be a slight delay in getting to you, due to high amount of work we have been doing for the people affected by the hurricanes last fall and the amount of resources we have dedicated to those areas, but we will make our best effort to get to you in a timely manner. Also, based on your contract we did not extend a warranty to any / all future repair work you may have to have done on your home as the initial job was only a few small repairs, but if we told you we would take care of then it we will get it done for you.

  Customer response

  04/12/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  03/31/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I had this company do my vapor barrier. They did not take before pics as I asked them to as they went under house! Only took after pics! Insurance rejected my claim and these guys say it's my insurance companys fault! Also had to come back twice to fix my bent siding and bricks. Didn't even s**** wire barrier back up! These guys are a nightmare. I feel I am due a partial refund. This cost me *******. very disappointed!

  

  Business response

  04/05/2023

  We have worked with many customers and their insurance companies after Hurricane *** and had no contact with yours throughout the process or any mention of a insurance claim being filed until after the work was completed. If you could please provide us with a contact person or a adjuster that you have been working with we want to try to help you out. We have attempted to reach out to your insurance company for them not to be able to find any claims filed. So if you could please provide us with that information we would be more then to happy to help you out as we have many of our customers.  

• Initial Complaint

  02/22/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 9/9/20, we signed a contract, "5 Year Set ************************ We had an area in the kitchen floor that was changing and making noises. They did repairs. I called them and they came out for the exact same issue on 10/31/22. "Rehammered some loose shims." Since this was done, that area is no longer a problem, however, we have a very large area (all across the bedroom suite) that is now making a lot of noise. The bedroom never had an issue until they came out and "rehammered some loose shims". Their company rep came out, I thought to fix the situation, however he came to let me know that "it's not a warranty." He also stated that "other people have thought the same thing, that's why they've changed their forms." He said that he called his manager while here "to see what he could do". "He didn't answer, he must be getting the guys out." I don't believe he made the call but rather acted like he did. I have yet to hear from anyone. We signed a contract. It states "5 Year Set ************************ What they've changed the current contract to say does not affect me. I live in a 55 plus community, they were advertised and still do in our monthly gazette. I am concerned that they may be taking advantage of other elderly people as well. My husband is a disabled vet with many issues. The stress that we both feel anytime we walk anywhere in our bedroom suite is not right. Now we will have to hire someone to come out and fix whatever they did to create the new problem. This is not right. I understand that they did work, when they came out in 2020. However, we paid a total of $1240.00 which included the 5 year set up maintenance service. I believe that they are dishonest. I do not trust them to come back out and "Fix" what they created. I would like to receive a fair amount back so that I can hire someone to fix whatever they created. I do not know how to upload the contract. I would be happy to take a picture and send or mail.

  

  Business response

  03/09/2023

  In 2020 we performed some minor repairs at the customers house which they were satisfied with. They called us back to re-inspect a squeak that had developed years later and after a hurricane.  When our inspector arrived, he found the issue to be quite minor and rather than charge them for services, he attempted to help the customer out by tightening up a few shims in the area of concern (which is common over time with homes settling).  
  
  Our 5yr maintenance is a service offered that does not come with a 5yr warranty but rather is a recommendation that people get their homes looked at every 5yrs or so due to problems such as what has happened here. Settling in manufactured homes occurs commonly over time, especially with our soil and climate. Firming up a few shims in one area will not cause a squeak to occur in a completely different area unless settling has occurred in that area or there is a another underlying issue.  
  
  When we were called out the second time, we want to reiterate that it was after a hurricane. Hurricanes have been known to affect homes,  especially mobile and manufactured homes. We would be more than happy to reinspect and present the customer with an estimate to fix any other squeaks or issues that have developed since then.

  Customer response

  03/14/2023

   
  Complaint: 19444888

  Their letter proves all of our points.

  If when they came out in 2020 and all they did was "some minor repairs", why was the amount they charged us $1240.00.  Seems awfully high for only minor repairs.  That was even a discounted amount because my husband and I are both veterans.  States it right on the contract that we signed.  Our contract that also says 5 YEAR SET UP MAINTENANCE SERVICE.  It's the plan that was sold to us, that for 5 years, if we had any other issues they would come out, and it would be handled.  That's why when we called because the floor was making the noise, in the EXACT same place as before, 2 years later, that there would be no issue when we called.  For them to say that  someone "attempted to help us out" is ridiculous.  It's a service we were sold.  The fact that they decided to change that a few years down the road doesn't impact us.  

  We are well aware that it differs from a warranty.  We're curious what definition of "maintenance service" they are using. "His attempt to help us out" has caused us problems in another area of the house, far removed from where the issue was in the first place.  

  This is the first time this company has used the "hurricane excuse" with us.  Not surprised with a couple of the tactics here.  

  We don't have to be schooled on manufactured homes, we live in one and have for quite some time.

  Nor do we have to be educated on Florida and the soil and climate.  We have lived in the state of Florida for a significant amount of time.

  We have never had any wind, flooding or hurricane damage of any kind in the area of Citrus county that we live in.  Had you done any type of research you would have known that.

  Let us reiterate, when a company representative, ****, can stand in your kitchen, and say to you regarding a contract that you have signed from their company that states it is a "5 YEAR SET UP MAINTENANCE SERVICE"

  and this is a direct quote from **** "That's why we changed our forms because a lot of people thought that".  That's not what we thought.  That's the way it was marketed and sold to all of us.  Why is it so difficult for some companies to do the right thing?

   

   

  .  
  Sincerely,
  
  ***************************

• Initial Complaint

  02/06/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  June 28 2022 was the date they started the project .They were hired to install a new barrier and install and fix weak spots in sub floor and install new flooring in kitchen and 2 bathroom and 1 bedroom. They sent a crew out on the 28 and we have had nothing but problems since the trim was not put back correctly both bathrooms leaked from the rings the put around both toilets which caused them to come back to the house again fix one bathroom and cut the new barrier and fix the first bathroom which left us without a bathroom for 2 weeks and they never came back to fix the second on the work is very poor quality for the ****** we paid them please help us!We are on fixed income and cant afford to hire someone to fix there mistakes..

  

  Business response

  02/15/2023

  We are contacting the customer to get the issue resolved, we thought it had been but we will take care of it.

  Customer response

  02/22/2023

   
  Complaint: 19336093
  
  I am rejecting this response because: They have never contacted me
  
  Sincerely,
  
  *******************

  

  Business response

  02/23/2023

  Good morning, We have spoken with ************ and are scheduled to return to her home on 2/27/23. Thank you, Florida Anchor and Barrier

• Initial Complaint

  10/31/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  **** came out on Sept 1st and I explained that we needed the home leveled. He came in and said out subflooring was the problem. We only needed 3 rooms leveled. It costs $8640 approx. Got a call from the *******, and said I would need to buy new flooring. I thought great the floors will be done. Went to ********** spend $1500 approx and came to the house to drop it off. After 4 hours from the start, I got a call said they were finished, but I still had the flooring in my car. All they wanted was the check. Came home, and did a walk-through and told him the floors were not level and also noticed a gaping hole under my dishwasher. He said I would be responsible for getting and installing 3/4 plywood to bring up the floors. And as for the hole and other areas, he said there wasn't anything they could do. Also said when we are ready to lay the flooring it would be an additional $1500 for them to install. So we called and then ***** came out. His inspection of what had been completed was this. We need to replace 35 piers, and replace the barrier and it would costs $20,000 roughly. As of this date we are walking on plywood floors and we are NOT very happy. Have called to speak with ****** and still no return call. We want this fixed right. My husband is an amputee and its hard enough for him to walk, muchless walk on uneven floors..

  

  Business response

  11/01/2022

  We have contacted the customer and presented her with options for resolution.

• Initial Complaint

  06/13/2022

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  hired this company to replace threaded vapor barrier. They charged us 4,800 for the work. They sent 3 different crews to complete the work none of which did that. Each time someone came they claimed the other crews didnt do it correctly. Kurt was the salesman an assured us of excellent work none of which was true. I talked to Sean in the office among other people and he said he would send the best crew. Didnt happen. The first crew had a supervisor who slept in the car all day while the guys messed up the job. After they took our money never heard from them again, terrible customer service, to see if we were happpy with there service. I would like them to send a managament person to our house ,go under the trailer, and assure us the job was done completely. If not I am going further.

  

  Business response

  06/29/2022

  Business Response /* (1000, 5, 2022/06/24) */ Hi *****, We apologize for any miscommunication on our end between the crews. We are confident that all of our crew members are knowledgeable and capable of doing their jobs, but amid confusion we did make the effort to send crews back to ensure that the job was completed in a timely manner in order to finish the project. We will gladly send someone back out to reinspect your property and make sure you are satisfied. Consumer Response /* (2000, 7, 2022/06/27) */ (The consumer indicated he/she ACCEPTED the response from the business.)

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩