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Business Profile

Bridal Registry

Honeyfund.com, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Important information

  • Customer Complaint:
    Honeyfund requests and BBB recommends that if you have any complaints or concerns, please email the business at [email protected] or text at (707) 259-0843 prior to contacting BBB your request will be escalated to a manager. Honeyfund thanks you in advance for the opportunity to resolve this matter directly!

Complaints

Customer Complaints Summary

  • 13 total complaints in the last 3 years.
  • 4 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/31/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I created a honey fund for my honey moon and attached the link to my invitations. I know that some loved ones have already made donations. Then when I went to sign in to retrieve the funds, it said my account did not exist. And when I click on the link that went to the honey fund I made, it says the account cannot be found (**************************************************************). I emailed 2 days ago with no response and tried to call with no response. I never received an email or any correspondence about an issue with my account. They've taken my money and disappeared!

    Business Response

    Date: 04/18/2023

    Hi there, I'm so sorry to see you experienced any trouble logging in and for the stress that caused! I do see we were able to get your account login information to you and make sure it was running as expected! If you ever need us, please don't hesitate to reach out to us via email or our live texting line for quicker service!

    Customer Answer

    Date: 04/19/2023

     
    Complaint: 19880723

    I am rejecting this response because: they have not responded to my last email that I am still unable to access my account 

    Sincerely,

    *******************

    Business Response

    Date: 04/27/2023

    Hi there! So sorry that the 2FA additional step was holding us up, very glad we were able to get that settled and you were able to get your funds! Please let us know if there's anything else we can do to assist you!

  • Initial Complaint

    Date:03/14/2023

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Jan 2nd, a donation from a family member sent us $200. I was able to transfer that to my PayPal no issues. Since our wedding Feb 19th, Ive had 5 other gifts given to us that equal $825. I contacted March 8th for our funds to be transferred to my PayPal. No one has reached out to me and it has been 6 days now. Nothing has transferred. I reached out by email about 4 different times now. Ive texted ***************** saying I would like to escalate to a manager and have had no reply. I also called ************** to leave a message for the customer support and still no answer. I feel like this isnt fair to us at all; as our honeymoon money is being held for literally no reason. As Ive already transferred one gift to PayPal. I can not get a response from anyone and its been 6 days. I would not recommend this service to any newlyweds because the customer support is awful and no one reaches back out to you. Im not sure what to do at this point. Its a nightmare dealing with Honeyfund. *************************** is the Bride name but I have officially changed my name to *********************.

    Business Response

    Date: 03/29/2023

    Hi *****, thank you for using Honeyfund and for reaching out! I'm so sorry if you missed our first email explaining the extended wait time on your transfer, it may have landed in spam by mistake and I'm sure not knowing that caused stress about your funds, I sincerely apologize as we are here to make things easier, not harder! I'm glad to see we were able to get your funds to you and happy to report we no longer are experiencing that delay and don't expect it to happen again. Thanks for your patience and please let us know if there's anything else we can do for you!

  • Initial Complaint

    Date:11/07/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I used the Honeyfund registry for my wedding and it has been very difficult to retrieve the gifts that our family sent. The website is really buggy and opaque, and support is very slow to respond to queries and concerns. It has been more than six months and there is still no resolution. This is a really awful registry and honestly, I want to warn consumers against using the service.

    Business Response

    Date: 11/16/2022

    Hi there, I've reached out over email as well but I would love to hear more about your experience! Looking into your account I don't see any pending issue from the last six months, only one email about verifying your identity and us confirming that you were able to access your gifts. It looks like you were able to successfully redeem your gifts the same week you emailed in. Please do respond back to my email if we've missed anything! Your satisfaction with Honeyfund is extremely important to us and I'm so sorry for any frustration you experienced! I look forward to speaking with you further.

Honeyfund.com, Inc. is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

More InformationWhy choose a BBB Accredited Business?

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