Reviews

Review Details

• Review fromTucker B

  Date: 11/03/2023

  1 star
  *************************** of Clearwater Animal Referral and Emergency stole my puppy.Deceptive practices and lies.

• Review fromRandall F

  Date: 08/14/2023

  1 star
  Warning! Stay away from CARE CLEARWATER. I do not want to get into my story but CARE acted with fraudulent and malicious intent with my cat ******. This place is deaigned to extort money with the use of emotional warfare. Its an operation. DANGER!! AVOID CARE Clearwater!It was a ****** learned the hard way.

• Review fromChris M

  Date: 03/06/2023

  1 star
  We took our puppy as it was needing an operation to remove a ball that he had swallowed. After waiting a while, I was presented with a really vague estimate (there was $2,000 difference in the high and low figure). One of the items on the list was an optional gastropexy procedure. The staff member explained what it was, and as it was optional, expensive and not needed from the description she had given me, I told her I did not want it doing. I did not want to put our puppy through anymore pain than was necessary. She told me to go ahead and sign the estimate anyway. When we collected our puppy the next day, we were told that how to care for the puppy and the gastropexy procedure was mentioned. I was shocked and explained that we didn't want it doing. The staff member told me to reach out to their office and I did as soon as I arrived home and explained what had happened. The staff member who presented me with the estimate was not at work that day and I was told that someone would be in touch. I was hoping that the office would contact her while the situation was still fresh in her mind. But no, it was a week later before I heard anything and of course, the staff member denied all knowledge of me refusing this. I am currently seeking legal advice for vet malpractice. Before taking your beloved pet here, read the reviews on Better Business Bureau. This place needs to be closed down
  
  
  
  
  

• Review fromCAROL S

  Date: 09/18/2022

  1 star
  Oreo was lethargic on July 10th. We went to ******* ****** ******* ****** who referred us to Clearwater Animal Referral and Emergency. They informed us that C.A.R.E. would act in our best interests, they wouldn’t be out for money. Because of Covid-19, we had to wait in the parking lot. We also had to have payment secured before they saw Oreo. Oreo stayed from 7-10/13. They confirmed what Dunedin Animal found was a blocked urethra. The staff started him on IV fluid therapy as well as other medications and catheterized him for 48 hours. They called on7-12, they told my family he was on antibiotics. We didn’t ask what kind or how much because we trusted them to properly care for Oreo. A Pet's Place told us he was never given antibiotics by CARE. We didn’t realize the amount of sedatives they were giving him like benzodiazepines-otherwise known as Xanax, Valium, Ativan. Known sedatives they claim did not suppress his appetite, despite being medications that do the exact opposite. We received updates on Oreo’s status along with emails/pictures. We asked questions. 7-13, they called 8 am and told me I could pick Oreo up. At 11am they called and said he needed to be re-catheterized for two more days. This would’ve cost $1,500 on top of the $4,700 they had charged. They emphatically told me I had $1,200 left to spend in my credit line. I love my cat and didn't want him be catheterized again. I felt he was going to die in their care. I took him to A Pet’s Place at 1:30 pm. They easily identified crystals in his urethra. Crystals that C.A.R.E. never told us about during the multiple phone calls. Oreo stayed at A Pet’s Place less than 24 hours when they called saying we could pick him up. A Pet’s place removed the IV, the cone, didn’t leave the catheter in and replaced sedatives with antibiotics. On 7-22 A Pet's Place received a culture showing he needed antibiotics due to an infection called Enterobacter Aerogenes. An infection that comes from using catheters.