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Business Profile

Web Hosting

WeDJ.com

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/26/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I noticed a rather sizeable amount of money missing from my account as I reconciled. As I pulled my statements from the bank and Paypal, I saw that I was being billed twice a month for the last 10 months by WeDJ.com. I have called, sent emails and the spread sheet and they have not tried once to resolve this issue. But instead threatened and then reduced my listing to a basic free listing instead of the GOLD status it should have been at. I no longer wish to do any business with this company and want a refund of the overbilled money in full.

    Business Response

    Date: 11/02/2023

    As the BBB is aware, businesses do not 'bill' ****** customers in the traditional sense. We create an invoice indicating the amount due, and the customer chooses to use their ****** account to pay it or not. They can do this manually, each time the payment is due, or they can choose to setup an automatic prepayment in their ****** account. We have no control over their ****** account. This is done by the customer who may turn it on and off at will in their ****** settings. 

    We understand navigating the intricacies of the internet and internet commerce can be difficult, however we are not responsible for any customer's ****** account.

    Customer Answer

    Date: 11/03/2023

     
    Complaint: 20770443

    I am rejecting this response because:

    WeDJ stated that they only send invoices and Paypal,  when set on automatic will pay those invoices. Through their own admission, there was a glitch on their Paypal instance, where a corrupt data packet caused their server not to recognize my payment, therefore creating the double billing. Even after they acknowledge this in September, they did nothing to resolve this problem or address my concerns. I have attached the statement provided to me from them, which in itself should have been enough for them to realize their mistake.

    Sincerely,

    *************************** Iii

    Business Response

    Date: 11/07/2023

    Again, we do not have control over customer's paypal accounts. We do not take money from it, we cannot. Paypal does not allow businesses to take money form paypal accounts. This customer is sending money himself, through his paypal settings. AGAIN, he has complete control of his paypal account, including turning off any scheduled payments he has setup IN HIS PAYPAL ACCOUNT.

    It is not our responsibility to support third party services the customer may be using.

    This is our final response to this issue.

WeDJ.com is NOT a BBB Accredited Business.

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