Business ProfileforIsland Cay at Clearwater Beach

On April 1st, 2023 my family was scheduled to fly from ** to *******. We had booked a VBRO property in Clearwater *******. Our flight was canceled from ** and there were no available flights out of any ** area airport into any ******* airport within 3 hours of the property. We immediately contacted the property manager (*********************). He stated he would see what he could do in terms of rebooking our stay for a different date (providing us with a credit). We followed up with **** but they stated that we had to communicate directly with the property owner. We have been trying to reach the owner, whose name I believe is *********************. We requested his contact information from *********** but he refused to provide it. We have called 411, used internet search engines and gone above and beyond to find any way of communicating with ***************, but all number are not in service. *********** informed us that because we did not cancel the reservation after our flight was rebooked, he could not help us in any way. But when we logged into **** immediately after our flight was canceled on April 1st it said it is too late to cancel. **** informed us that the property owner/manager could cancel the booking at that time. *********** did not cancel the booking, thus preventing ** (according to him) from receiving any credit or reimbursement, even though we were unable to cancel it (only he was, according to **** representatives). We paid $2851.45 for this booking. *********** refunded the cleaning fee of $90 but since then has been non responsive to any messages through the **** website communication portal, including repeated requests to speak to the property owner. Also of note: this property is also listed as a hotel called the Island ********** and it charges approximately $150/night for an equivalent room/condo. We were charged $570/night. The hotel address is listed as ****************** Clearwater *******. We are desperate to resolve this issue in some manner. Thank you.