Business ProfileforWyndham Grand Clearwater Beach

Upon arriving to check in on 04/27/2023 at apx. 7pm EST we waited serval minutes before because able to acquire key cards, to access our rooms (check the cameras). Then we go up to the presidential suite and none of the other doors were open to the other suites. So we had to go back down (inconvenience) only wait again for someone to come up to help who had no idea if someone was already staying in the rooms or not and also didnt know how to get in so they had to go back down to make keys and figure out the answers to those unknowns (inconvenience). Then when they finally get it open we start our stay hours later. Which by the way no assistance by any staff to the presidential suite and this is supposed to be a formality as I noticed other groups being catered to in that fashion however not my group. That same night the keys stopped working and would continue to have this problem multiple times a day and again inconveniencing myself, and my guests staying with me whom all paid to be there (check the cameras). One of the evenings that I came in to the resort, I found out yet again that the key wasnt working, attempting to access my room on the fourth floor. I had to go back down yet again, and it took over an hour of my time check the cameras so I requested to speak with someone in charge 10 minutes plus later a woman by the name ***** came to the front reception desk. She was abrasively aggressive And immediately was looking for confrontation with her poor attitude and approach, and instead of taking responsibility for not only all of the inconveniences, but also the fact that she is supposed to be in hospitality, she decided to **** the problems off on me as a guest, making alleged remarks to me as if Im the one that was Altering the keys or causing the issues or any of my guests. However, this is not the case I seek a full refund from this complaint as a remedy for the poor hospitality and equality of service and exchange, for what was advertised.