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Business Profile

Hotels

Sheraton Sand Key Resort

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:03/26/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I checked i to the Sheraton Sand resort in ****************. My stay was until Monday, 24 March.. As I returned to my room on Saturday 22nd at 10am They cleaned out my room. Taking my birthday basket filled with wine, ******* & treats. Fridge was full of sports drinks & soda and a new veggie tray. Several bags of chips. I went to speak to the front desk manager and he said it looked as if i checked out? No one called me. No one checked just threw out all my belongings. Their response was well it was all most gone & looked like i checked out due to me not having a toothbrush there? I had until the 24th of march. Im also with **** , i could not arrange another hotel until monday march 24th. So they collected sat and sumday nights on femas dime. Its fraud! And them taking my belongings was stealing, this is not right,

    Business Response

    Date: 03/27/2025

    Ms. ***** collected her belongings and placed them in her car on the afternoon of March 23rd and then left to go have a meal.  When our housekeeping staff went into the room for the daily cleaning, they only saw the discarded the food and processed the room as an early out.  Ms. ***** stopped by the desk that night and stated that she was leaving and talked to our night manager about her food and beverages being thrown out, he took her information and asked that she call the following day to speak directly to our Housekeeping staff.  We researched all the items that were thrown out which came out to just under $100 we then offered to buy the items for her or refund her the money.  She refused and wanted a complimentary stay at our property at a later date.  She then called a few days later and claimed that electronics were missing and the new total was $500 that she was out and again wanted a complimentary stay.  

Sheraton Sand Key Resort is NOT a BBB Accredited Business.

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