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Business Profile

Pool Contractors

Aqua Scape Pools & Spas, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pool Contractors.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/14/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We signed a contract with Aqua Scape Pools and Spa on July 20, 2023. They took over a pool project that was started by somebody who took our money and claimed bankruptcy. I spoke to *** with the company and he promised me a 2 month turn around time. We spoke several times before, during and after the contract was signed, and at no point did he indicate any delays that were to be expected. Since the first draw was issued every step between has taken an excessive amount of time, I cannot get in touch with anybody for progress reports. My house, that I now live in has a hazardous mess of this unfinished pool and I am stuck renting a temp fence which is also an eyesore and an additional cost. Most recently I called for several weeks with no response. This company was aware of the financial and emotional upheaval the last company put me and my family through and still took advantage. It seems like the only time anything gets done is when they need a draw and then they ghost us for weeks/months until the next time.

  • Initial Complaint

    Date:07/07/2023

    Type:Product Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The nightmare of contracting with Aqua Scape Pools & Spas and Greg H:

    12 week pool has gone on over 60 weeks and still a mess. The original pour was wrong from day one. Spa off line with pool 5 inches. (See attached) Step onto and inside pool both completely wrong. It's almost impossible to get out of the deep end. You'll never see Greg H unless it's him looking for money. Months go by and no work is done at all. Nobody even shows up. My Wife had to manage the entire project because they have no clue how to build a pool.

    Filth and trash everywhere for over a year now. Workers clueless to every aspect of building a pool. Still not done properly. We requester release of lien from all parties involved and got a call from the screen co that the check they receiver from Greg H bounced and would we pay them. They sent us a copy of the same check as proof he had been paid. We got a release of lien from Aqua Scape and they have now filed a lien against our property. Can't wait to take that to court.

    Tile work is horrible, absolutely everything in this $140,000.00 pool is a mess. It's a scam and he should not be allowed to hold a license in any state ever!

    You will not find a single good review about this company. Beware. Don't let him rip you off too!

    Business Response

    Date: 07/21/2023

    Lawsuit has been filed...

  • Initial Complaint

    Date:04/10/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We signed a contract 5/3/22. Have Aqua Scape pools & spas Inc. Greg H***** 19,396.00. During months up to October we were told so many lies. That they got the permit his Salesman John A**** shows us in July he was at the county getting it. Little did he know we saw he was lying he was at Lake County not Marion County. As time went on we kept asking if permit was done we were told yes all done it went through engineering. Well permit wasn’t. It wasn’t issued until October 18, 2022. But they dug October 10,2022. Our contract has a screen cage included with our inground pool. We have given him $83,383.00. As of beginning of January nothing has been done. We got our shell, decking, part electric and plumbing done that’s it’s. It’s been abandoned by Greg. Next step was our pool cage as I’m contract but he says he can’t find no one. Well my wife searched Marion County we live in and he has pulled permits after ours completed their pools with cages too. Then jobs almost done with cages he pulled this year in February. I have called him texted him several several times no response. My wife has too. He threaten her and blocked her number. Then the electrical that wasn’t finish his sales man John A**** said Gary the employee of Aqua Scape will finish it. He has no electrical license. When I told John I even have his text said ok it will be that much later. He threaten my wife about getting a lawyer but we did. We are in the process getting his permit terminated. Now to get our pool finished we have been quoted $39,000,00. We only owe him 14,457.00. Contract also stated it would be completed approximately 12 weeks after it was dug. It’s April 10,2023 how many weeks over. Then top it off we mention about the garbage that was in our yard from them. They came picked it up and went down the road and dumped it illegally. Also he states he has 4 or 5 offices. I questioned an employee of his. He said no he don’t. He has no offices. I drove by a few addresses they r homes. Like his

Aqua Scape Pools & Spas, Inc. is NOT a BBB Accredited Business.

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