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Business Profile

RV Repair

Hawaiian Beaches mobile Rv repair

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in RV Repair.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/13/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The owner n daughter one other guy came to my RV for converter replace. John told me if waited till warranty paid could be months. The daughter sent me the site to purchase converter n when came in would install. John told me that he would be paid by warranty n John would in return pay me ****** customer back the price plus tax on said converter. I paid for the deductible n service call in cash. They left. When converter came in they installed. On th September 9th paper work from warranty came in I ****** signed n returned so Hawaiian Rv (John) could be paid. On October no reply I called warranty company the warranty paid Hawaiian by direct debit. I then in return called no response. I finally emailed said daughter of John whom said I'll send money order this was October 4th. I have called no reply I've emailed continued for weeks no reply. Today the 12th used another phone picked up quickly. I asked for money explain to John you've ignored m calls n emails. I want my money. Told John Friday was dead line. John said we send. I believe will not see this money. He's taken advantage of me In my time of loss. The same week they came I lost m husband. It's sad that I've had to wait n beg for my money not his. Since September 11 th when he got paid I should've been paid. It was John ideal for me to purchase up front so I'd have power in my home. Also needs to leave his daughter at home telling people how to take care of their animals etc is none of her business. They are here to do RV repairs. The cost owed to me is 279.00 plus tax. He was given 240.00 cash up front. I hope you can resolve this issue n get my money. I will not recommend his services to anyone. Also advertise as a veteran business.
    Thank you very unhappy customer
    **************

    Business Response

    Date: 11/28/2022

    Consumer Response /* (2000, 10, 2022/11/04) */
    The business owner called. We meet in townvwas given money order. Felt was inappropriate to meet in town. Was resolved. But wouldn't recommend this company. Very unprofessional.

    Thank you.

  • Initial Complaint

    Date:08/15/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 5-10-22 I hired Hawaiian Beaches mobile Rv repair and paid 630.00 in full as requested for repair. The repair was meant to resolve an electrical problem because our electrical outlets didn't work. The business owner stated he had to replace the A/C fan motor because of the way in which the circuits are wired in an RV. When I asked what if it doesn't fix the outlets I was Assured by him that it would. He returned at on a date unannounced to do work we didn't see done and left. After which I was upset to see the outlets still not working! I attempted to contact him immediately at which time I wasn't getting any response to text or email until I requested a full refund. He then returned and replaced the GFI outlet with a regular outlet to get the outlets working. The electrical problems persisted. Another mobile Rv repair was hired on 7/22 and addressed the issue by replacing the power center converter. And stated the A/C fan has absolutely nothing to do with the electrical outlets, working or not. I forwarded Hawaiian Beaches another email on 7/27 to which there has been no response. I am requesting a refund.

Hawaiian Beaches mobile Rv repair is NOT a BBB Accredited Business.

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