Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/28/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  During our stay at ******************, in ******* March 29th to April 5th of 2025, we attended a timeshare presentation. After declining multiple times we were offered a no strings attached latitude vacation package. Seemed like a pretty good deal! 1500 for a 7 night stay. However when we got home we had found out that my fianc was pregnant, knowing we would be unable to travel we attempted to cancel the no strings attached vacation, however, we were informed that no only were we unable to cancel but apparently this was a contract which contradicts what we were told. We were told we could cancel anytime, or continue making monthly payments. This was not the case however which left us feeling as though we signed under false pretense. We are not looking for a refund just looking to stop paying for a vacation we know we are not going to be able to take. The deception from the sales associate left a bad taste and my mouth and I was transferred to and from about five different times only to be told there was nothing that could be done. Now let me ask those reading, if you were deceived into signing something unknowingly would you be upset? Thinking you were booking a no strings attached vacation to be told its actually a timeshare contract? This type deceptive practice needs to be cracked down on as its no good for anyone involved.

  Business Response

  Date: 05/04/2025

  This complaint is not associated with our Company.  We have no connection nor affiliation with ***********, and this is a totally different vacation club.

  I would ask that this be removed from our profile and the customer contact the Company on their agreement to resolve the issue.

  Holiday ******** Vacations at ******************, an ********** I believe, is who they have purchased with.  This is their address and phone number:

  Address: ************************************************************
  Phone: **************

  Customer Answer

  Date: 05/04/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *********

• Initial Complaint

  Date:04/01/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Tengo un paquete de vacaciones con ustedes desde ***** 2024 y llevo ** de un mes tratando de comunicarme para reservar unas vacaciones y a sido imposible. No contestan los telfonos ni los email. Necesito informacin sobre cmo cancelar la mensualidad.

• Initial Complaint

  Date:03/08/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In Feb 17 2020 I bought a advertising upgrade package from Latitude 21 for $695.00. I e ded up not using this service as I did not move forward with the purchase of the time share I was intended to use this advertising for in order to rent it to potential customer. ************************* informed that the $695.00 were not refundable but could be used as credit towards renting a vacation thru them. Inthe years to follow I did not use this $695.00 credit because I did not have the time for a vacation so I did not use them. Nevertheless, the $695.00 were shown as credit in my account with *************************. This credit suddenly disapparead on January 2025. To get information or a reason, I have not being able to contact Latitude ********************************************** their website. The calls are not answered, they go thru a voice mail but calls are never returned and the calls that are answered the person at the other side says that number now belongs to a different time share company ( ?? ). Even the emails sent to the email in the websire are kicked but as server not functioning for that account. So. ************************* has gone off the grid.

  Business Response

  Date: 03/08/2025

  I would request that this complaint be removed from our company.  We are not Latitude 21 and Mr. ******** is not, nor has he ever been a customer of our Company.

  I took the liberty to look up Latitude 21 Travel and the information I was able to provide which may be of some assistance to Mr. ******** are an address of *********************************************** and a phone number of ************.

  We wish Mr. ******** much luck in resolving his issues with the correct company.

   

• Initial Complaint

  Date:02/24/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  11/07/2023 My husband ***** and I was quoted one price and charged another price, plus we were not told that you have to pay a yearly membership fee in order to visit the website. We were trying to book a well-deserved vacation and were not able to, because we were blocked from the website. I called to inquire about the website that's when I was told about the $299.00 yearly fee. It's sad when you are paying this large lump-sum of money and can't even use the property. Today I called asking for the 1098-t form (yearly interest paid for 2024), to file taxes and they said they don't give those out because they're not require to. I did ask them (*****) to send that statement in writing, just like the other statement concerning the yearly membership fee, which I never got. This company is a rip off and it's not beneficial if we can't use it. Also, they are charging us a lot of money that should be credited back to my husband and me if we are unable to visit the website and to schedule a vacation.Thanks,***** & ****** *******

  Business Response

  Date: 03/10/2025

  Customer satisfaction and transparency is very important to Latitude Vacation Club and we have taken great strides in outlining all terms and conditions of each purchase in the documents that each of our clients sign and receive.  Included in those terms and conditions are the Companies email addresses and phone numbers.
  
  Ms. ************ and Mr. ***** ******* did in fact make a purchase on September 1, 2023.  During the purchase process, all documents are reviewed one on one with our customers,our customers sign or initial each page and then they are given a copy of the Agreement in its entirety.
  
  To specifically address each of Ms. ************* concerns, I will do so item, by item:
  
  I am not clear of what price she was quoted then charged another price.  Our Agreements clearly show the purchase price and any additional payments made by customer at time of purchase and any additional payments required and the date of those payments.  We have reviewed the account and there are no discrepancies in these charges.
  The annual fee Ms. ******* refers to is clearly stated in the Agreement and that if not paid benefits will be temporarily unavailable until account is current.
  As it relates to Ms. ******** request for a 1098-t form -- this is not a qualifying form for her purchase.  Per Ms. ******** Agreement, it specifically states to consult a qualified tax consultant regarding her purchase.  Ms. ******** is able to log into her account online and see any and all interest payments made.
  We agree that Ms. ************ should be able to book a well-deserved vacation and we will be happy to assist her with this through the product she purchased.   We are having a senior member of our management team reach out to Ms. ************ to assist.

• Initial Complaint

  Date:02/24/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Subject: Complaint Regarding Latitude Vacation Club Contract Issues To Whom It May Concern,I am writing to formally express my deep frustration and disappointment with Latitude Vacation Club regarding my ongoing struggle to cancel my membership contract and the lack of communication from your team over the past three years.I initially reached out to your ************** seeking to terminate my contract. During that call, a representative assured me that she would assist me with the cancellation process. I made it clear that I was not seeking a refund; I simply wanted to exit the contract. However, despite her apparent willingness to help, I have not received any follow-up or assistance since that initial conversation.After conducting further research, I discovered that many other members have experienced similar issues with cancellation and refunds. It seems that some individuals were able to have their contracts successfully terminated, which only heightens my frustration as I have yet to receive any resolution to my own ************ make matters worse, I have continued to call your office for three years without a return call or any meaningful progress on my case. It has become increasingly difficult to trust the company I initially believed would offer support and service. I have been informed that the representative I spoke to no longer works with your company, leaving me with no points of contact for resolution.Additionally, I incurred costs related to removing this issue from my credit, further compounding the distress that this situation has caused me. The lack of support and communication from Latitude Vacation Club has not only affected my financial stability but also my overall peace of mind.I respectfully request a formal response regarding the status of my contract cancellation. I hope to find a resolution promptly, as I am eager to end this frustrating chapter and move on.Thank you for your attention to this matter.

  Business Response

  Date: 03/10/2025

  Customer satisfaction and transparency is very important to Latitude Vacation Club and we have taken great strides to maintain our reputation and in outlining all terms and conditions of each purchase in the documents that each of our clients sign and receive.
  
  We have attempted to contact Mr. ******* regarding his concerns and to assist him.
  
  I am not certain who Mr. ******* has communicated with,but our management team has been unable to contact him by phone, email or whats app.
  
  If Mr. ******* can provide a good email and phone number to contact him, a member of our senior management team will reach out to him to discuss his concerns and assist him with usage of his benefits under his purchase.
  
  Of note, our purchase process is very transparent and detailed and Mr. ******* signed or initialed each page of his Agreement which outlines all the terms, conditions and benefits of his purchase.  These documents clearly outline the cancellation period and terms.  ********** did not request cancellation during this period.   All services described therein have been available to him.
  
  Our management team will continue to be available to Mr. ******* to assist and answer any questions regarding his purchase and our Management Team looks forward to personally meeting with Mr. ******* and ********** on any return visits to the resort.

• Initial Complaint

  Date:02/09/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was presented with an offer from Latitude Vacation Club office in ********** that entailed 20 vacation weeks through Latitude Vacation Club with 20 bonus weeks through ***, as well as access to a discount program, for $18,000. I was told the *** rates were from $99 to $299, and any all-inclusive fees for vacations would be $50 per person, per day. I was told that the included discount site, *******, consisted of hotel rates of no more than $500 per week for vacations, and no more than $500 per person for cruises. I was told that 5-star hotels would have the aforementioned rate on *******. The manager who discussed benefits with me, *****, stated that locations and booking time frames were irrelevant, and that the only issue would be availability. Given the information that I was provided, I determined that the Latitude Vacation Club (LVC) membership was worth the the charge, and I signed up for the membership on 12/26/2024.I was blatantly lied to, and the vacation club benefits were misrepresented to me to obtain my money. I was told that I could not cancel due to being past the 7-day cancellation window, although I received the log-in information over 2 weeks after contract signing and the benefits I was presented with were not true. After much communication with multiple *** representatives, I reluctantly agreed to an incentive offer of an additional 20 RCI bonus weeks (1 wk/yr. for 20 yrs.), 2 $250 airline vouchers, and a trip to **********. However, I learned today (02/09/2025) that the bonus RCI week is not in my *** account, which is another misrepresentation and lie this time to get me to stop my complaints to the company. Being that I didnt receive all of the incentive offers that are inferior in value to me anyway, I am reporting the *** agencys behaviors with a request for what I ultimately wanted after learning that I would not receive the benefits that I am paying for that my LVC vacation club membership is canceled with a refund provided.

  Customer Answer

  Date: 02/09/2025

  Hello, 

  I am sending a screenshot of my *** account that shows the missing bonus week, next to a page on the *************** website to confirm the time and date of the screenshot in addition to the time and date indication listed in the bottom corner of my computer. As indicated in the complaint, the original purchase included 20 vacation weeks from Latitude Vacation Club (1 per year for 20 years), and 20 bonus weeks through RCI (1 per year for 20 years). As part of the 'incentives' due to the blatant lies that the company told regarding the actual vacation benefits, I I was supposed to get an additional 20 bonus weeks through RCI (1 per year for 20 years). However, in the attachment indicated, I only have the original  one Latitude Vacation Club week and one RCI bonus week in my *** account - the additional RCI bonus week is missing from my account. The situation was supposed to be settled as of the end of last month (I was provided the incentive letter on 01/29/2025, and I signed it on 01/30/2025); therefore, the fact that the *** bonus week is missing from my RCI account as of 02/09/2025 demonstrates to me that the *** representatives have lied and engaged in fraudulent activity to me once again regarding vacation benefits. As I indicated in the original complaint, the *** representatives intentionally provided lies and misleading information regarding the vacation club benefits, and engaged in fraudulent activity against me. 

   

  Thank you. 

  Business Response

  Date: 03/07/2025

  Our management team has reached out to Ms. ******* and all issues have been resolved satisfactorily

   

  Customer Answer

  Date: 03/11/2025

  Hello, 

  Thank you for the update. I will respond to this message once I have received the resolution information from Latitude Vacation Club in writing. 

  Customer Answer

  Date: 03/13/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *******

• Initial Complaint

  Date:01/15/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Dec. 24 2024, my wife an I attended seminar al Latitude Vacation Club in **********, representative made this vacation club was something to invest in. All we needed was a down payment, which we provided **** card amount (********) i ask what about my wife * her credit had a lock on it, **** inform me not to not to worry about it ,she would still be able to use it. You would be paying ****** a month, amount finance ********, total purchase price *********. Today 1 Jan 2025 i call to book something for my 40 year anniversary, i was told we had to call the hotel than the airline to make reservation. I was told that latitude vacation club handled every thing, which is lie. So far i have paid ******** plus ****** starting 11/15/2024. my wife an I are US ARMY veterans, all we want to enjoy our retirement right now but this was false hope. pls help us any way you can, we just want to cancel this an get any refund if possible. thank you, God Bless

  Business Response

  Date: 01/28/2025

  Mr. ******* has been contacted by our management team and all issues have been resolved.

   

  Customer Answer

  Date: 01/30/2025

  After talking to Headquarters Mr. *** ********, this matter is complete. No more further actions to be done on this matter.

  Customer Answer

  Date: 02/06/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. After talking to Headquarters Mr. *** ********, this matter is complete. No more further actions to be done on this matter.
  
  Sincerely,
  
  ****** *******

• Initial Complaint

  Date:01/13/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I requested to cancel my timeshare in May of 2024. On June 6, 2024, I was told that I could and that Latitude was going forward with my cancellation. THAT WAS 7 months ago! I have not heard from ANYONE. I have been in contact with the mysterious and elusive "Mr. ********* but all he can tell me is that he is following up...then contact goes silent. What is going on up at Latitude? Please just do what you said you were going to do!

  Business Response

  Date: 01/30/2025

  Our senior sales management team has been in touch with Ms. ****** over the last couple of weeks and believe all concerns and issues have been resolved satisfactorily for both parties.

   

   

• Initial Complaint

  Date:01/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This isn't the 1st I'm filling complaint, I'm filling AGAIN because I'm not being understood. To make a long story, I went over to the ******************, signed up for a resort and by the time I came home I decided I didn't want it anymore, so I came home and submitted the necessary paperwork to back out of the deal. A couple of weeks later I received a credit card in the mail, which I just shredded, I never activated nor did I use, but somehow I'm being charged for. The cards are linked to this trip, and it's a total scam. The last letter I received is stating that they're receipts showing what I've purchased. I have NO merchandise or anything for this price. Furthermore I have copies of the paperwork I've submitted to back out of the deal. A copy of the notarized letters, the notarized seal, and their agreement as well.

  Business Response

  Date: 01/13/2025

  I sent Mr ******* an email on January 8 requesting a good time and number that I could reach out to him to resolve his issues.

   

  To date, I have not heard back from him.

   

   

   

• Initial Complaint

  Date:12/10/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In October of 2023, they scammed me and my wife to take the vacation club membership and I asked to cancel and they have yet to cancel the membership and it is causing a financial strain on me and I havent been back to utilize the benefits. They need to be put out of business. The resort is dirty. The food tasted old and half of the buildings require repair. Sports Illustrated in ****************** needs to be put out of business ****

  Business Response

  Date: 12/11/2024

  Our records do not indicate that Mr. ******* made a purchase with our organization.  ************** has his Agreement number or any additional details that may assist us in locating his account, we will be happy to respond.

  I have an account with the address that Mr. ******* indicates in his complaint, but it does not list Mr. ******* as an owner or user.