Reviews

This profile includes reviews for Orlando RV's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Orlando RV

  485 State Road 436 Casselberry, FL 32707-4912

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  Orlando RV

  860 W Fairbanks Ave Winter Park, FL 32789-4715

Review Details

• Review fromBrian S

  Date: 05/31/2023

  1 star
  My experience with Orlando RV started when I purchased a new Jayco Redhawk 26M in the summer of 2021. I wanted to add that my experience with Jayco customer service has been no better than dealing with Orlando RV.
  I would give Orlando RV Superstore (name recently changed to **** ******* **) less than one star if possible. The entire staff treat you like royalty during the sales pitch process however before the ink is even dry on the contract, you are totally forgotten about and treated like dirt. They are liars and scammers who use deceitful and misleading sales tactics to pressure you into making the purchase. The service department is the worse I have ever dealt with in over 50 years in any industry.
  I have too many horror stories and complaints to list here with the limited number of characters allowed. All I can say is buyer be ware, don't be fooled by their lies or sales pitch. Do your homework and shop around. There must be reputable RV businesses out there who understand truth, honesty, loyalty and after-sales service.

• Review fromRamon f

  Date: 04/28/2023

  1 star
  On March 22, 2023, I was in search of an RV that would fit my family’s needs. I went to Orlando’s RV on *** ** *** Casselberry, FL 32707 and purchased the 2023 Forest River Aurora 32BDS.
  I worked with Eddie Vasquez in financing to by the RV for $42,000 and he told me that for repairs and maintenance to be done at my home that I would need to purchase an extended warranty for $3,000 in order to have all repairs and manufacture defect fixed at my home. Otherwise, I would need to bring the RV to the facility without the extended warranty. At that point I explain to Eddie that the RV would be stationed in my backyard and once it’s there, it would not be able to be moved out. Eddie then reassured me that the extended warranty would start immediately and is what I need to buy in addition to the sales price and dealer charges.
  After having the RV for three weeks, the awning lights stopped working, water leaking from behind the walls in the RV, water damage underneath the cabinetry, the walls, and flooring damage that is lifting and possible mold. I called the service department to make them aware of this issue and they refused to come out to fix it. I then spoke to the general manager, Cindi. Since that incident, nothing has been resolved yet and I caution anyone wanting to buy an RV at this location and their promised service that never happen. If anything should be resolved, I will post a follow up review. I am an extremely unhappy customer waiting for Orlando RV and Aurora Forest River Manufacturer to stand behind their quality and warranty.

  Orlando RV

  Date: 05/18/2023

  The extended warranty is an extension of manufacturer warranty.  This means it does not come in to affect until after the manufacturer warranty expires. Then with this purchase of extended warranty the warranty will be extended. 

  With the purchase of extended warranty is a contract that outlines the contract details.  We also have customers sign a form that states all service work needs to be completed at the dealership.  We do not provide onsite service.

  I was sorry to hear about the confusion and explained the coverage to the customer.  We could not get to his location to help him as quickly as was expected.  This resulted in the customer getting more upset.  I offered to cover the repair.  The customer should get reimbursement soon.

  The awning lights we ordered and are taking an extended amount of time to receive.  As a show of good will I will send someone to him to install.

  In addition to the above I gave the customer my personal cell phone incase he needs additional help.

  We certainly try to help our customers and support them as much as we can.  Hopefully after the issues are resolved the customer will agree.