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Business Profile

Roofing Contractors

Nastar Roofing

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Roofing Contractors.

Complaints

Customer Complaints Summary

  • 16 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/22/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Nastar roofing in ********** do not do business with this company they have left my roof with the worst repair , insulted me the crew was rude the repair is not complete or correct, the supervisor ***** came and didnt get on the roof they left tar all over the roof tons of debris, ***** told me I have no idea what I am talking about continue to argue, this business does not believe in the customer or customer service I am female owned a ********************** company and apparently I dont know what I am talking about ! If I owned this company this man and his crew would be fired I had walls fixed because of leaks! Only to have them rip off my new shingles and put roll roofing left it so now it can pool water! Great repair! Save your money, once this company is paid they dont care

    Business Response

    Date: 03/25/2024

    Business sent the following reply:

     

    Continue contact

  • Initial Complaint

    Date:03/11/2024

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Since I contracted with them in January 2023, I've had ongoing issues with the quality of workmanship.Roof leaks continuous since roof was redone in May 2023.The last "attempt" at leak repair has resulted in worse results than when they started.They are *** at responding for requests to have a supervisor come look at the work. I'm going to get an attorney and another company to repair what they damaged and bill Nastar for all fees and charges.

    Business Response

    Date: 03/18/2024

    We have made an appointment with ****************** to address her concerns. Documented records indicated that customer insisted on shingles in the dead valley instead of the standard material procedures.  Nastar and ***************** are working towards a solution to resolve any issues.  Communication today was documented as positive.

    Customer Answer

    Date: 03/21/2024

     
    Complaint: 21410327

    I am rejecting this response because:
    One of the supervisors came to discuss my concerns.

    He did not offer any solution to my complaint about their work. He defended the company's actions, did not look at the work on the roof and only said that's the way it's done. Very rude and disrespectful. 

    The company is not showing any interest in making repairs as needed.

    I did not tell them to use shingles. They brought them to the *******. I had no idea what procedure they were using.

    There was no communication by the crew that explained what they did. The crew did not speak fluent English and it was difficult to speak to them.

    The pictures they showed me at the conclusion of the work we're difficult to correlate with what I saw from the sidewalk.

    Only after closer inspection, did I see it was a sloppy and incomplete job.

    And the roof is still leaking!!
    Sincerely,

    *****************************

  • Initial Complaint

    Date:08/07/2023

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Unwilling to work the city of ********** by refusing to turn over documents of a failed inspection

    Business Response

    Date: 10/10/2023

    To whom it may concern,

    This project has been completed and the final inspection has been passed. There was a wait time as we recently under went hurricane *** and our roofing inspections through the ****************** were delayed do to high demand. 

  • Initial Complaint

    Date:04/06/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed a contract with Nastar on March 6th 2023, until today April 4th 2023 no permit was filed, when I called the city They informed me that Nastar has their ********************** expired on January 2023 and no permit was filed with my address. I called my salesperson **** and he doesn't know who I am, always answering the phone with "WHO IS THIS???" never get an answer from him. I gave them $7,000 to start the process and nothing is done. I asked for my money back yesterday and ** getting the runaround from the office that somebody will call me and nobody does.

    Business Response

    Date: 10/10/2023

    To whom it may concern,

    The permit on this project was issued back to ** on 04-06-2023 and has been fully completed with a passing final per ********** Building Department.

    Permit number is 23-8333

  • Initial Complaint

    Date:01/11/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Contracted with Nastar in July, 2022. Put down 1/3 deposit and told roof would be installed in November. Then hurricane Ian hit on September 28th and Nastar decided they didn’t want to honor our contract. Of course we didn’t find that out until we called and texted salespeople and the office for several weeks with no response. Finally someone called us back in November and we were told it would be months before they would get to us. How can that be when we signed a contract, put down a deposit, and you already pulled the permit? Because you are ******! Did I get my deposit back? Yes, after more weeks of calling and going to their office and being told no one was authorized to sign a check. Finally had to sit in the office for almost an hour before they finally figured out which of the 20 people in the office could write the check. While waiting, another customer came in with the exact same problem! I told him to just get a refund and walk away. A very frustrating and sad situation overall. Not sure how any company with integrity can pull this crap on people who have just lived through one of the worst natural disasters in FL history, but Nastar did, and will probably do it again.

    Business Response

    Date: 12/28/2023

    To whom it may concern 

    We understand the frustration of the wait times we had due to hurricane and permitting department. If there is anything we can do to help, please reach out to us at ************

  • Initial Complaint

    Date:01/10/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Joe S******* with Nastar Roofing gave us an estimate on November 11, 2022 for roof repairs. We were told repairs would be done within 2 weeks. Deposit check was cashed on November 15th. The roof has leaked since that we need total renovation. Nastar still does not have a date for repair.

    Business Response

    Date: 11/14/2023

    this roof has been completed and final roof inspection has passed if there are any further questions please give me a call at ************

  • Initial Complaint

    Date:12/20/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed a contract ***** 25 for the roof ** Nastar to start the third week of September. I put down a ***** deposit. After the hurricane hit they were doing other roofs fist that just signed with them. I called and called. Finally the office manager said she would return my ***** On November 8th the. I have yet to receive the money back. My contact in ***** was for ****** and now they are double the price for the new customers. Im sure thats why they didnt want to do mine before new customers. Can you please help me. Im a single senior and not sure what to do next. Thank you in advance.

    Business Response

    Date: 11/17/2023

    to whom it may concern, 

    This roof has been completed and final has passed. To our knowledge there are no issues with the roof we have finished to completion per contract.

     

    Office ************

  • Initial Complaint

    Date:11/28/2022

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In mid August, 2022, I contracted with Nastar to reroof my home with a targeted date of Nov. ***** . Nastar banked my deposited in mid August. After emailing, and several telephone calls I can not get an answer as to when they job will be started. I have spoken to *****,*******, *****, and the answering service - all of these folks promised a return phone call not one person has returned my calls or answered my emails.Nastar is not having supply issues as they have recently reroofed homes and are in the process of reroofing homes in my gated community. Two days ago I sent a certified demand letter, demanding I be told when the job will be started and finished.

    Customer Answer

    Date: 01/26/2023

    In the process of it being resolved. Will follow up after job is fully completed.

  • Initial Complaint

    Date:11/23/2022

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 08-04-22, I paid a deposit on a contract for roof repair of $2,000, I was told it would take 8 weeks for the work due to the permit time. I tried several times after the 8 weeks to get an update and no one returned calls and messages left with the office. After months and several attempts to discuss I was told they would not honor my contract due to price increases and the hurricane. I looked up with the county to see if my permit was pulled and it was not and my deposit was used at a construction supply company, not the company I signed the contract with. I found out this information when I called the credit card company and then I filed a dispute based on fraud.

    Customer Answer

    Date: 12/06/2022

    As of  Friday, December 2nd, I have settled the issue with Nastar Roofing. 

     

  • Initial Complaint

    Date:11/15/2022

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We signed a contract for a new roof in July and paid our deposit in August. There was permit issued for our roof at the beginning of September. Nobody reached out for scheduling. Phone calls and emails were not answered. We had hurricane *** come through and cause more leaks on the inside of our home. Finally 6 weeks after the hurricane I had to go to their office for answers and they still had no answers for scheduling. They also said they could not honor our contract anymore and there would be a price increase. A couple sitting in the office said their increase was about 30% more than their original contract, and they were there to request a refund. They also said their scheduled date for a new roof was going to be sometime next year. I also asked for a refund, and they were very happy to write me a check right there on the spot. Luckily I didn't have to take any legal action, but this company did waste several months of my time, and now it is very difficult to get a roofing contractor after the hurricane.

    Business Response

    Date: 11/17/2023

    To whom it may concern,

    Due to hurricane *** we were delayed in projects and as a result there was an increase in material as supply and demand was high. we did issue a refund as Apon request. if there are any questions or concerns, please contact our office at ************

    Customer Answer

    Date: 11/17/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***********************

Nastar Roofing is NOT a BBB Accredited Business.

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