Complaints

This profile includes complaints for Nissan of Cape Coral's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Nissan of Cape Coral

  2201 NE Pine Island Rd Cape Coral, FL 33909-1774

• 

  Nissan of Cape Coral

  PO BOX 1249 Alpharetta, GA 30009

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a new vehicle back in March 2024 canceled my old *** insurance and requested a refund from them. To this day I have been given nothing but a bunch of run around about my refund and have been told repeatedly that ********** Needs to refund my money. The dealership has been sold and the new company says ********** owes me the refund but they are refusing to refund the *** insurance to a number of customers.

  Business Response

  Date: 07/15/2024

  We have contacted the Sutherlin **************** and had them process payment for the consumer on the gap. The refund will come from Nissan of Cape Coral to expedite payment then reimbursed from Sutherlin.

• Initial Complaint

  Date:05/29/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went into the store to buy a car . *************** convinced me to buy a used instead of a new car as I wanted . He told me payment would be ****** when I got the papers from the loan company that I didnt even want and asked to put the loan through Suncoast as I have had them for the past 3 vehicles Ive had the payment is ****** almost ****** more than I can truly afford . I had to also pay them ******* down . They made me believe all I wanted was done but in reality none of it was .

  Business Response

  Date: 06/13/2024

  This deal was done with the customer's full understanding. We can not just undo the deal after 2 months because the customer changes their mind. Customer had full understanding of the down payment and payment with multiple signatures on preliminary paperwork and final paperwork in the business office. We would offer the customer to trade in the vehicle to get into a better situation for the customer. Dealer is at no fault and will not be issuing a refund of down payment.

• Initial Complaint

  Date:04/12/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Had an advertisement for a truck on this website:************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************* Went in there to buy the truck and they tried to get me for $71,000. I have 4 witnesses. If this isnt false advertisement, then I dont know what is. Says on website $48,012 with msrp of $56,485

  Business Response

  Date: 04/18/2024

  We apologize for the inconvenience. All of our vehicles are on our website and there is a disclaimer.

  **Dealership advertised price is plus tax, tag, title, pre-delivery service fee of $1199, ****************** Fee of $179, and Electronic Registration Filing Fee of $298. These charges represent costs and profits to the dealer for cleaning, inspecting, reconditioning vehicles, and preparing documents related to the sale. All Pre-owned vehicles may also be subject to additional reconditioning and certification fees. All advertised pricing is on in-stock units only and are subject to change without notice. Advertised pricing includes all manufacturers discounts, rebates, and incentives such as military, college grad, all loyalty offers, and VPP pricing certificates. All offers presume financing through the Manufacturer captive lender, NMAC. While every reasonable effort is made to ensure the accuracy of this information, we are not responsible for any errors or omissions contained on these pages. Please verify any information in question with the dealer. See dealer for details.

  Third party sources such as Cars.com and ******** pulls these prices that leads back to the same disclaimer.

• Initial Complaint

  Date:03/11/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Business is involved in a fake sweepstakes. Received a mailer stating to match symbols and win a prize. Matched symbols to win $1000. Number provided to call does not work. Contacted business by phone and was told to go there to collect winnings. Upon arrival was told there were additional rules never stated. Business stated you now had to match numbers to a car on display. This was never mentioned in the sweepstakes offer. ****** clearly states making the matches means you have definitely won the prize.

  Business Response

  Date: 03/26/2024

  We are sorry the customer feels this way. The fact of the matter is that there was instruction on the invitation. The customer would have to be present to receive their price and the promotional company gave free lottery tickets if the number did not match. The dealership did have a winner in the showroom with matching numbers and the customer received $1000 without making a purchase.

  Customer Answer

  Date: 03/30/2024

   
  Complaint: 21410621
  
  I am rejecting this response because:

  I am not satisfied with the response.
  The number provided did not work on the weekend and when it did it said my prize was reserved, indicating I should have won something. It also says I was guaranteed one of the prizes. Moreover, the advertisement said "if you match across, you're a winner" I match twice, and "if your symbols match, you have definitely won one of these prizes! proceed to Nissan of Cape Coral immediately to compare your Serial Number to the prize board and claim your prize". Also, I call on the phone to the store (Nissan Cape Coral), and I was told exactly the same thing if they match across I win.
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 04/01/2024

  The picture you provides states to compare your serial number to the prize board at the dealership and claim your prize. We are sorry you did not win the prize that you wanted.

• Initial Complaint

  Date:02/29/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We went here to purchase my sons first car and wanted him to start gaining his own credit. We did not want to spend over $15,000 because it was his first car, so we looked up the inventory they had and decided on one. I made an appointment to see it and went in. As soon as we got there they did the bait and switch and said that car wasn't in good condition and they had a better one he may like. Against my husband's better judgment I told him that we would see it but what we were willing to spend and why. The car was $22,000 but he said he was willing to work with us. We spoke about monthly payments and had $10,000 down, so we went to the finance **** with a guy named ***** and started signing paperwork after much waiting around and also agreed to a warranty on the car. ***** stated that we would get the paperwork in the mail.. not sure why they didn't give it to us same day. We left happy that my son got a good vehicle. We didn't receive our paperwork until after the first payment was due and after I called the dealer and asked where it was, he said he would send it again. When we finally got the paperwork the loan stated that we owed around $20,000! We also had the $10,000 down! I called the dealer and they would not return our calls so we went in. They said because we signed the paperwork there was nothing they could do. We asked to have the warranty refunded at least, which the manager said that they would at least do that. We signed the papers to have $4200 deducted from the loan and that would go into effect a month or so after. It's been 6 months! We've called multiple times with no call backs. Nothing was changed to our loan. The fact we did not get our paperwork to review again before the payment was due is extremely concerning and Florida has a 3 day cool down period with the law. I'm assuming that if we had our paperwork that same day we would have caught the mistake quickly. Now he is stuck with a bigger payment than planned. Still not resolved.

  Business Response

  Date: 03/19/2024

  This matter is under the Sutherlin organization which is no longer owner of the Nissan store in Cape Coral. The only way the warranties can be cancelled is by the consumer calling the warranty company directly. *************.

  Customer Answer

  Date: 03/20/2024

   
  Complaint: 21362711
  
  I am rejecting this response because:
  This warranty paper was already signed in September. Before they sold the dealership. This matter should have been resolved at that time. They should have that paperwork on file with our signature. I don't think it was ever sent to the warranty ***** ****** the manager should be held liable.
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:02/21/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought an extended warranty and when car broke down in mid December contacted the dealership to ask if work needed to be completed at the dealership to be covered, Was told no it did not so had work done at auto shop since car had been towed there and when we filed claim was denied because work was not done at dealership. Have contacted several people at the dealership with no resolution, most recently ***************************. This was at *************** location but I did not see that as an option. Cost of repair was $500 there is a $50 deductible on the warranty so would like $450.

  Business Response

  Date: 03/12/2024

  This is not the location of the complaint. We will forward it to the *************** location.

• Initial Complaint

  Date:11/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a 2020 Nissan Armada Certified on 08/21/2023. On 10/30/23, I brought the car to another Nissan dealership closer to my house because the change oil light came on after minimal driving. Thinking this was odd, I decided to do the oil change. After the local Nissan dealership completed the multipoint inspection, it found that the rear brakes were critical, the battery was so weak it could barely start the car, the air filter was so filthy that there were leaves in the compartment, needs a new basin for the windshield fluid as the service light will not go off on the dash, and the front brakes are needing to be done soon. Clearly, this vehicle was not gone over before selling. This was a certified vehicle that I also bought an extended warranty for (none of these issues are covered as they are considered wear and tear). Sutherlin has not returned my calls. I received a call from the Sales Manager ******* at ************. I have since returned his call and have not been contacted. I have had no results reaching out to the service department as they told me it's a salesperson issue. I reached out to **** the salesperson and he did not return my calls. I am out an extra $1400 for repairs and still require more that should have been completed prior to sale to make the vehicle operational and safe. This truck should not have been offered for sale let alone sold as a Certified vehicle. I would like a refund on the money I have spent to bring this vehicle up to safety and drivability standards.

  Business Response

  Date: 11/20/2023

  This armada was ran through service with documented work done to the car to pass inspection. The dealership can not be held responsible for another dealerships unethical practices to sell service work. If the car did need anything extra, we would like for be able to address it with our mechanics to address any issues.

  Customer Answer

  Date: 11/21/2023

   
  Complaint: 20837477
  
  I am rejecting this response because: As I have provided documentation regarding my claim, I would like to see the documentation from the dealership's end documenting the vehicle's service process and the service completed on the vehicle prior to sale. The time an energy put in with this customer concern is abysmal as is the grammar utilized through the response. 
  
  Sincerely,
  
  *********************************

• Initial Complaint

  Date:09/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a used 2014 Nissan Sentra with approximately 37K miles, which I now find hard to believe on June 28, 2023. Called about 5 days later to return car, my bank told me it was up to the dealership they said no. Have had nothing but problems with the car, replaced AC, replaced back lights, total cost so far is $1800.00. And it's at the mechanic again. They refused to fix it even though I took out what they call "Security Plus which cost $1000.00. Made an appointment for 10:30 for service left the car all day and they didn't even look at it. Had to return and received a quote for $1700 to fix the *** They charged me to just look at the car to see what was wrong with it. We are talking about a car that is a month and a half old. I have spoken to every manager and general manager there. They keep telling me I don't have a warranty. So, it's ok for them to sell cars that are fraudulently sold and break down a few weeks later. I have been there numerous times and still no help. I am done with them. Spoke to ******, ******************************, ******, *****, ****** (sales person), and many others I spoke to everyone that works there. Just left a message for the finance person. I was charged an extra $1800 for services. Not even sure what that is for.

  Business Response

  Date: 09/18/2023

  This vehicle was sold as is and if something breaks that it is not covered after sale. The customer was aware the a/c was working when the customer bought the vehicle. It was a conversation that the buyer knew if the a/c goes out in the car that it is not covered. We explained that we do have warranties offered and they declined. It is very unfortunate that they had this issue but we made them fully aware that the a/c would not be covered because they asked before buying. Now the a/c is broken, they believe we should have to pay to fix it even though we were very clear we wouldn't.

  Customer Answer

  Date: 09/20/2023

   
  Complaint: 20569203
  
  I am rejecting this response because: First of all, yes, the ** was working when it was purchased. They did not discuss the ** the day I purchased it.  They did offer a warranty but could not afford the monthly payment.  Who thought a car with 37K miles the ** would break 2 weeks later and have short in the back lights which stopped the car from accelerating.  They charged $1200 for a pre-delivery service fee which is supposed check everything on the vehicle before it's sold.  I believe they didn't do anything for the $1200.00 since the ** was not working properly (which had to be replaced $1150) and the short in the back light on driver's side (had to replace $350.00).  My argument is i don't care I didn't have a warranty I trusted this dealership to sell me a good car and believed it was checked appropriately prior to me driving off that lot. And on top of all this they actually charged me $160.00 to look at the car, they didn't find the short and wanted to charge me $1750 to replace compressor (they literally are a rip off) They do not stand behind the cars they sell 2 weeks later.  I dealt with this once before when buying a used car and the ** broke a week later the dealership fixed it without hesitation. That was a dealer that cared about their customers and stood behind the cars they sell.

  Furthermore, a week after I purchased the car, I called my bank to see if I could return the car, the bank told me it was ok with them but up to the dealership of course they said no.  So here I am stuck with this lemon they sold me, they have the ability to do the right thing and they won't.  AND THIS IS WHY I AM REJECTING THEIR RESPONSE.  That is all I've heard since having this problem.  I am not letting this go.
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 09/28/2023

  *** vehicle is a ********************************************************* their price point. During negotiation, the father brought up the warranty. We only included a CPO Select warranty that covers powertrain for 6 months or ***** miles. *** father asked if the a/c was covered when the negotiation was take place with the used car manger. He was very clear that it would not be cover. *** used car manager demoed the car including the a/c blowing cold. *** used car manager *************************** told the customer that we did our inspection on the car but it is a as is car with the option to purchase extended warranty just to cover the items he was concerned about. This was a clear conversation from the used car manager and the consumer. We also stated that they could buy a newer car with more warranties but is would cost more but it would take the what if's away. *** consumer declined the extended warranty and even though we explained if they buy the car and something happens after the sale there would be no warranty to cover the vehicle. Attached is the signature of the consumer on the as is buyer's guide and also a signature on the waiver of any extended warranties. Just so happens a couple weeks later the car has an a/c issue that we explained would not be covered at time of sale and the customer continued with the purchase. *** as is on this case was brought to there attention and very clearly by management. Now that there are issue, *** customer is not taking any responsibility of there actions and believes that these issue do not happen to 10 year old cars. Even after a clear understanding of this matter, we still fixed the issue that the car was having. We strive for 100% customer service and customers satisfaction is our business. This matter is resolved.

  Customer Answer

  Date: 11/27/2023

   
  Complaint: 20569203
  
  I am rejecting this response because:

  First of all I can guarantee no inspection was done on this car.  I was not aware that this car had a transmission problem.  There were class action lawsuits against Nissan regarding the 2014 Nissan Sentras.  Also, I now have proof the previous owner took this car to another Nissan dealer, issues were **, which I had to replace,problem with acceleration because of a short with the back drivers side light which I had fixed, and now the transmission which has to be replaced.  So she brought to you, traded it in and you sold it to me knowing fully what was wrong with this car.  You are not going to tell me you did not know about these issues when you sold this car to me. 
  I am not taking responsibility?????  I think your dealership is not taking responsibility for the car you sold me knowing what was wrong with it.  OMG!!!!!!! You are going to say you fixed my car, you charged me to look at it, and couldnt find the issue with the acceleration (which was the short in the back light) and wanted to charge me $1700-1800 to fix the **.  You did not FIX my car I brought it to my mechanic AND HE FIXED THE SHORT YOU COULDNT FIND AND REPL**ED THE ** CONDENSOR.  AND NOW THE TRANSMISSION HAS A PROBLEM WHICH YOU KNEW ABOUT.  100% CUSTOMER SATISF**TION.  WHAT KINE OF BULL IS THAT. 
  This matter IS NOT RESOLVED. THIS IS NOT THE END
  
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:12/09/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Oct. 27 2022 I brought my Nissan Fronter to Sutherlin to sell it to them. They agreed to pay me $12,500 for it I Signed all paperwork (they told just sign they would fill in later) .I was told their other dealership in ************** mails out the checks and due to the hurricane may take up to two weeks, I said Ok. Latter that day I got a phone call asking if I had the Title, I said yes I will drop it off tomorrow and did. After almost three weeks I called them, Sales manager ************************** explained I should be getting it in about a week. Two weeks latter I called again, they asked if I had the Title! I told them that I had given it to them. Many more phone calls very few were answered most were he's in a meeting or with a customer. I then got ahold of the other Sales manager who seemed helpful, but now doesn't answer or return calls. Last I was told they were sending me a overnight form for a new title to fill out and mail back. That never came I need the money to help repair the damage at my home in **************** Thank You *****************

• Initial Complaint

  Date:09/26/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The dealership has window stickers stating the **** for a base 2023 Nissan Rogue S of $45,000. It is illegal to change the window sticker and **** price.

  Business Response

  Date: 09/26/2022

  New Vehicle pricing is only a reflection if current market value and those can verify by model. Yes there may be addendum on certain models. 

  Please let me know if you have any further questions.

  **********************;