Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/05/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  For months I was searching for a specific Model (Niro SX) in a Kia *********** When I contacted Cape Coral **** a gentleman offered to continue searching for what I wanted. In early December he called and said he had the exact car and on December 13 I drove 1.5 hours to pick it up. He had the car washed, full of fuel and waiting. While in the parking lot, I received a text that my husband had just been diagnosed with an aggressive form of cancer. I was so shocked. I told the sales person that I needed to complete the purchase quickly.The MSRP sticker was not in the window and was never shown to me. I am 83 years old so I believe I was an easy target. Elder abuse is likely the cause. I was then given a flash drive so I could not see the accounting. Immediately, I discovered that I had been sold a model I didnt want. I contacted the salesperson the next day This was not the car he promised me. I requested to return the car immediately.. I was told that the check had cleared and there could be no discussion, the car was mine.The dealership, salesman, and sales manager refused to answer a phone call or give me an appointment I have now called them over 15 times.Yesterday I went to another Kia ******* They printed the flash drive information highlighting the fact that I had been charged $6000.00 over MSRP sticker price without my knowledge.I believe it is illegal to remove this sticker from the car before the purchase. As identified in the Monroney Act. The damage, that I was charged nearly $6,000.00 over MSRP is heartbreaking. It was obvious that I was distraught plus being over 80 make me a target as well.I am requesting your assistance.

  Business Response

  Date: 03/25/2024

  The attached sticker is for a 2019 ********, the vehicle you purchased was a 2024 ********.

  Customer Answer

  Date: 03/26/2024

   
  Complaint: 21380959
  
  I am rejecting this response because:You didn't respond to the complaint.  the sticker shown was only to prove that the salesperson knew the model I wanted.  The complaint includes: 1) the sticker was illegally removed so I never saw the sticker price.  2) I was charged $4000.00 over sticker.  3) I was sold a model that I didn't want.  Those three things would likely not have happened had I not just received a message that my husband would surely die in the coming year.  I also believe I was targeted because of my age.
  
  Sincerely,
  
  ***********************************

• Initial Complaint

  Date:03/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Thursday, February 29, 2024, I went to Kia of Cape Coral to pickup my 2021 Kia ******* that had A/C and 30k miles work done on it. I paid a total of $1012.81 for service which I expect to be outstanding and when I receive my car, I see a crack on the windshield about 5 inches long and the passenger seats dirty from what it looks like to be oil or some other substance. The car had been sitting at the dealership for approximately a week and I had brought it in without a crack on the windshield or dirty seats. When I asked the service *************** about it, he states that wasnt us completely denying responsibility for the issue. He then brings his manager in and he just tells me to take it up with my insurance and they would get it fixed. Why would I take it up with my insurance if the dealership caused the damage? How about take responsibility for your wrongdoing and fix the issue yourself. I have had other issues with Kia of Cape Coral in the past and I have given them the benefit of the doubt but this is it. I am not bringing my car here anymore cause all they do is take your money and damage your car. Kia of Cape Coral, you need to do better.

  Business Response

  Date: 03/14/2024

  There was clearly an impact **** from a stone or some other debris that subsequently spread.  We informed him of the ******* windshield law and suggested calling his insurance company, as it is a free replacement with no deductible.

  Customer Answer

  Date: 03/15/2024

   
  Complaint: 21366371
  
  I am rejecting this response because:
  Car was brought in with the windshield intact. There is no sign of any rock hitting the windshield as they state. They cracked the windshield somehow when either doing the repair or taking the car for a test drive since the car spent a week at the dealership. I will not be taking the car to my insurance because its not my fault they cracked the windshield. Kia of Cape Coral should take responsibility for their actions and take care of the damage they did. 
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:02/16/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought 2021 *** ****** on September 22, 2023. I was told by the sales person that it would cost me $27,500.00 tax, tag and title out the door. I was going to pay cash. Instead, I was moved into the ****************** where I was talked into Extended Warranty that I didnt need and an $850.00 body protection kit aLong with an 84 month loan.The next day , I called finance depart to CANCEL the extended Warranty and then went into the office the next day. Two different people in the finance department told me it was cancelled per my wishes. I was not asked to sign anything. On December 15, 2023, I called the Warranty compay - ************ and spoke to May. She said that the warranty was never cancelled and I'd have to go back to dealer.Have been going back and forth with financeat *** ever since - it is now February 13, 2024, who said they would get me my FULL refund of $3,546.00 because they "Dropped the ball" Check was sent electronically from **************** to *** on 12/21/22. The amount is still sitting on my loan costing me interest.I was also suppossidly given Appearance Protection Kit but yet the fee of $850.00 was placed in my financing I want to also cancel this and be refunded. ( Pretty shady dealing if you ask me.)I want to be refunded for both along with taxes and interest that I have paid on my loan which is around $100.00 $3,546.00 + $850.00 + ****** (taxes) + $100.00 for interest on my loan for the time its been sitting on my loan for 4 months

  Business Response

  Date: 03/25/2024

  The warranty has been cancelled(see attached). This can take up to 12 weeks to show on your loan balance.

  Customer Answer

  Date: 03/27/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:02/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I dropped my car off on 1/18/2023 at *** for Engine repair as I was informed by my Mechanic (not ***) that the part was a defective part with the manufacturer. The very first issue was that my ********* signed with me and then I paid off my car and took her off the title. Kia of Cape Coral gave me a hard time and told me that that is considered a transfer and voids the warranty. *********** assisted me in getting that corrected. My car has about ****** miles on it. They requested my receipts and I was able to find them but it did take me some time. All receipts were submitted to them by 1/30/23.I have called and left a message for the General Manager with no return call.The ****************** Manager **** returned my call on 1/25 @ 6pm. Explaining that I needed the rest of my receipts or I can pay for 2 hours of labor for them to remove the engine head for inspection to make sure there was no build up. I didn't feel that I should have to pay them for labor on a defective part. So I refused the work. I received an email from *****(The original Tech) stating that he will be out of the office until Mon 2/12. I have received no additional communication from them what so ever. I have called and left several messages and no return calls. My daughter called for me on 2/7 and the Service Manager **** was very rude to her and told her that its under investigation with **************** He also asked why she was calling for me. And continued to state that *************** can take as long as they wanted to to make a decision on whether my car was covered under warranty for a defective part.In addition to a conversation that I had with *****, he had indicated that they were bringing my car into the shop at 1 point and it wouldn't go in reverse. I have been complaining about the transmission and the hesitation that I've experienced with the car. The've been telling me that it's a dual transmission and it's normal. The transmission is also under warranty ******* miles.

  Business Response

  Date: 03/05/2024

  Spoke with the service manager. *** is stating that the customer does not have enough proof. When a customer can not come up with enough proof their other option is to pay a fee so the dealership can take a look and pass the findings to *** to make their decision. At this point we are just waiting for the customer to give the go ahead to pay the fee so we can take a look at the engine.

  Customer Answer

  Date: 03/06/2024

   
  Complaint: 21287203
  
  I am rejecting this response because:
  
  Sincerely,
  
  *********************************

  I have provided them with the missing receipts. The have lied to me and told me that *************** is requiring the extra payments for diagnostics. I called *************** and they said that is not the case. The will never tell a customer that they require them to pay for diagnostics, that decision is based solely on the business. They have been everything but nice. I would never do business with them ever again and I will spread the word about this business on they treat people.

  Business Response

  Date: 03/08/2024

  This vehicle was brought in for a failing engine on 01/23/24 with ****** miles.  The name on the registration did not match the original name at time of purchase with ***, so initially, it was believed that the vehicle had no factory warranty remaining.  After several days of back and forth between ourselves, the customer, **** other dealers, etc.; it was determined that the vehicle was originally registered in the mothers name, and the daughter, ********, was a co-signer.  After getting that part handled, we were able to verify remaining warranty.
  
  As part of the warranty agreement between a consumer and the manufacturer, the customer is required to maintain and provide vehicle maintenance records if requested.  When asked for these records, the customer did not initially have them.  We informed the customer of the standard, non-refundable,diagnostic fee to prove maintenance in the absence of records.  The customer then did provide some records, but still had significant gaps in the service history.  We followed up again stating we needed more records to fill the gaps in the history, otherwise the fee would still need to be paid to move forward with potential engine replacement under warranty.  The customer then proceeded to bring in additional records, which not only still left gaps in the maintenance history, but more so, based on the information listed on them, are believed to be fraudulent. 
  
  The second set of records that are believed to be fraudulent had invoice numbers and dates that did not coincide.  The invoice numbers changed by only a few digits over the course of roughly two years of records.  These invoice also did not show any parts billed on them, so it did not provide the necessary information needed for warranty purposes.  In total, there were four invoices provided in this perceived fraudulent set of records.  
  
  The first invoice was dated 03/02/2020 and numbered Invoice 1024.  The second invoice in the series was dated 06/04/2021 and numbered Invoice 1026.  The third was dated 11/22/2021 and numbered Invoice 1027.  Finally, the fourth was dated 10/11/2020 and numbered Invoice 1030.
  
  All these records were submitted to our District Parts & Service Manager from **** and it was her determination that, based on the information provided,there were still questionable gaps in the vehicles service history.  With there still being these gaps, she again requested the customer be responsible for the charge to prove the condition of the engine, as there were not enough reliable maintenance records to prove the customer held up their end of the warranty agreement.
  
  This option was offered to the customer numerous times over the last month and a half but was continually declined.  We reached out to at the end of February and informed the customer that a decision would need to be made to either proceed with diagnostics or have the vehicle removed.  As of this morning, the customer stated they would be removing the vehicle by tomorrow,03/08/24.
  
  As far as repair orders on this vehicle, this is the only visit for this vehicle under the ****** regime.  There were two prior visits, one in 2018 and one in 2020.  We can only see a history summary and are unable to retrieve those repair orders.  No maintenance was done at either visit; only two miscellaneous warranty repairs.

• Initial Complaint

  Date:01/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a car in 2022 (2019 ***********) from this dealership. I was in a car accident and the car was totaled in 10/2023. Since then I have been attempting to get a copy of my gap insurance/coverage from *** but they refuse to provide me with proper contact information for ********** from what I can tell went under less than 6mo after I bought the car. I have made multiple attempts via phone calls, in person and emails to the *** ******* department. I am treated by being dismissed and given a non working number. They give me the run around saying I should go through the lender and then my insurance who each direct me back to the dealership. I am wanting *** to provide me with the documentation I need to resolve my gap coverage with the lender and or pay the remaining balance of my loan since the car was totaled and since they never notified me of my gap coverage changing and or being sold to a third party without my agreement.

  Business Response

  Date: 02/08/2024

  Hello,

  on 1/23/24 the finance director spoke with the customer and sated that the complaint was resolved. The deal was from the previous owners, LMP. We were able to find their deal in our storage bins and provided it to the customer. 

• Initial Complaint

  Date:12/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I originally purchased an extended warranty that extended the 3 year ****** mile bumper to bumper warranty to 10 year ******* mile bumper to bumper. After thinking about this for a few days, I decided to cancel this policy during the free look period. I contacted the Kia of Cape Coral dealership on no less than 6 occasions, leaving detailed voice mail and direct messages with the front desk and my sales associate. The ****************** after all of these attempts never took my call nor returned my call. So, I took matters into my own hands, because I wanted to get a full refund, and felt time was of the essence to do so, so I called the underwriting company, ******** who led me through the process. I filled out the proper paperwork and they assured me I would get a full refund of $2,344. I assumed ******* was going to issue me a check immediately, but I got an email shortly after I submitted the "Customer Agreement Cancellation Request" stating that I had to get my refund check from the Kia of Cape Coral dealership. Well that was 10/20/23 and I still don't have my check. I have been in contact with ***********, the finance person who sold me the contract and the General Manager of the dealer, and with the exception of ***********, who is powerless to do anything, I have gotten the run around. So, I called ******* again today to see what the possible problem could be. They informed me that they wrote and sent the check #******* on 11-10-23 to the dealership. Enough is enough. I want my money now. I am not a bank and they are in receipt of my refund. This is fraud.

  Business Response

  Date: 12/20/2023

  Hello,

  Finance Director **** spoke with the customer and our accounting department on Monday. Accounting found the funds and issued a check on Monday 12/18/2024. Director said the customer was happy to have it finally resolved. Again, we apologize for the delay in the process.

• Initial Complaint

  Date:12/04/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, my Father-in-law brought his 2023 Kia ******** into the dealership for its first tire rotation. 6 months later, he brought it in for another rotation and the dealership said that a stud in his rear driver side was broken and spinning and they could not get the tire off. This is clearly a result of the first tire rotation, but the dealership is refusing to fix it. They are trying to charge him $600 to replace the hub assembly. Is this covered under his warranty? Please let me know what to do so this can be resolved. -Thank you!

  Business Response

  Date: 12/04/2023

  Hello ******, can you please provide your father-in-law's full name and contact information so, I can pass it on the the service department to find out more information? Thank you.

  Customer Answer

  Date: 12/07/2023

   
  Complaint: 20948468
  
  My father-in-law's name is ***************************. His phone number is *************. The dealership in ******* is where the damage to the stud occurred in February of 2023. The dealership in ************, ******** is who noticed that whomever tightened the lug nut previously must have over tightened it, causing the stud to spin. The hub assembly needs to be replaced. The service member in ******* had to of known they made a mistake when they went to tighten the lugs, but didn't say anything. They are responsible for this and should be held accountable. The vehicle was only 6 months old and within warranty for such error.
  
  Sincerely,
  
  *******************************

  Business Response

  Date: 12/12/2023

  Hello, we are unable to find a match for that phone number. Please provide your father in law's full name, address and any other phone numbers or identifying information, so we can find him in our system. Once we locate him in our system we can then see how we can help.

  Customer Answer

  Date: 12/12/2023

  His name was misspelled in your system as *************************. His address is *****************************************************************. Your paperwork says **********************. Phone number *************. 

  Business Response

  Date: 12/20/2023

  Hello,

  While reviewing our records and Carfax (see attached) we are finding a discrepancy in your chain of events. ******* brought the car to ** in February 2023 with ***** miles on it. We then see the car serviced at the ************ Kia ******** on 6/12/2023 with ****** miles and again on 8/30/2023 with ****** miles. Our Service manager spoke to someone from that dealership in November and was told that the vehicle had roughly 18,000-20,0000 miles on it.Since there has been 10,000-15,000 miles put on the vehicle and two to three services done on the vehicle at a different dealership, since you were last at ours, we are failing to see the connection to our dealership with your concern.

• Initial Complaint

  Date:11/16/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 10/30/2023 I went to an appointment at Kia of Cape Coral with **** to process lease buy-out and for what I was told would be a ***** min appt to pay 150 to get odometer read + tax+registration and lease balance of ***** for total of ******. Then ***** appeared and it quickly went bad. He began saying I had to sign to get a stock number to quickly complete buy-out papers as they were closing at kia ******* @ 5. They asked for my keys which to do odometer reading. I questioned all of this, asked for a total so I could write check I kept getting run around then 3 hours later I was given an invoice. As you see in invoice NONE of what I was told was in the invoice. it had a "taxable fee" $788 never having been disclosed over the 3 hours nor shown as a profit dealer fee. I also asked what the 150 being listed as an inspection fee when I only needed odometer read. I shared original contract terms & asked for it to be adjusted. Response was NO is DMV fee not a dealer fee, I only had amount I was quoted. I left called other dealer & told to go back sounds like they tried to ground, and resell you car.Went back they admitted they GROUNDED my car and own it. They would reverse it (STILL NOT DONE 14 days later) was told that night it'd be 24 hours then good to go to other dealer. I drove hour to other dealer they laughed and said your acct is closed they bought the car. I am STUCK with no help from ******** Coral or return to emails to ************************* or ***********************. I have been patient and willing to find reasonable solution they have only ignored,and misrepresented. At minimum I request they find out when car is reversed, notify me and they complete the buy-out transaction according to my contract or to what they originally said, In addition if they are unwilling to do this I request an explanation of what these fees really are, and what process they were attempting to do since it clearly was not a buy - out odometer reading, and paperwork processing process as stated.

  Business Response

  Date: 12/06/2023

  Our General Sales Leader invited the guest back to the dealership and was able to provide a more detailed breakdown of the fees. The customer completed the lease buy out and left us with the impression that we had resolved her initial concern and that she was happy. Please let us know if there is anything else we can help with.

• Initial Complaint

  Date:10/27/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called the dealerships main number and got a menu, so the option for parts is selected, and a parts representative answers, he was advised that I was calling to get a part number for my vehicle , and he asked me if I was calling from a insurance company or something similar, I stated no and he refused to provide me service.

  Business Response

  Date: 10/30/2023

  Hello,

  We are sorry that we fell short of your expectations. We will be sure to address this issue with our team to make sure they are always remaining professional over the phone. However, it is our policy to not provide part numbers over the phone to customers unless it's an extended warranty or insurance company. We hope to be able to serve you in the future.

  Sincerely,

  Kia of Cape Coral

• Initial Complaint

  Date:10/17/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  September,2023.I traded in my *** ******** for a **** *************. With my trade in and $20,000 bank check I was told my loan would be under $17,000. I received a bill from *** financing for $25,000.I have not received and documentation from Cape Coral ***. Not one piece of paper or e mail with a breakdown of charges. I have no idea where this extra $8,000 came from. I have tried calling to talk to **** (finance person) I tried to get the manager to look into this. I am always told he is not in and I cant leave him a message on his phone line. I will pay my monthly loan payment but I am hoping to get some answers.

  Business Response

  Date: 11/01/2023

  Since we recieved this complaint, **** has reached out to ********. He cancelled the products and told her the difference would be reflected in her balance in roughly 3-4 weeks at ****

  Customer Answer

  Date: 11/02/2023

   
  Complaint: 20739351
  
  I am rejecting this response because:
  
  I am being told it is taken care of. Until I get better numbers from *** I would like to keep this complaint open. I still have an issue with never receiving a copy of dispursement. Its just bad business. Thank you for your help. Sincerely,
  
  *********************************

  Customer Answer

  Date: 11/19/2023

   
  Complaint: 20739351
  
  I am rejecting this response because:
  I checked my balance and it has not been adjusted. I still have not received an itemized receipt from ******** Coral. 
  
  Sincerely,
  
  *********************************

  Business Response

  Date: 11/22/2023

  Good afternoon, I was just told that our finance director emailed you the break down.

  Customer Answer

  Date: 11/28/2023

   
  Complaint: 20739351
  
  I am rejecting this response because:
  I reviewed their e mail and responded to it. The amount they say was refunded does not come close to the amount added to my loan amount. 
  Sincerely,
  
  *********************************

  Business Response

  Date: 12/21/2023

  Hello, We went a head and added the bill of sale we sent to ******* on 11/29 and also the email stating that she is happy with her refund and that she is still waiting for the remainder to be applied. At this point we just have to wait for the warranty company to credit the rest of the funds.

  Customer Answer

  Date: 12/22/2023

   
  Complaint: 20739351
  
  I am rejecting this response because: I am still waiting for the remainder of the refund to be applied. They are very slow but I feel it can be pushed thru. I need to have this complete by the second week of January so that I can withdraw money from my 401k. I am70 and on a fixed income. I cannot afford to finance this. I was very up front with this info when I purchased the vehicle. I appreciate your help. 
  
  Sincerely,
  
  *********************************

  Business Response

  Date: 01/17/2024

  This response was taken verbally by BBB:

   

  We understand our customers concerns regarding obtaining the remainder of her refund from the warranty company, however we have no control over them and the time it takes for processing. It usually takes anywhere from **** weeks. We have done all we can on our end and it is now up the warranty company to complete the refund. On December 17th she did advise of being happy about the $3,000.00 already credited. She should be getting back approximately $3,800.00 from the warranty company.

  Customer Answer

  Date: 04/09/2024

   
  Complaint: 20739351
  
  I am rejecting this response because:

  I have sent 2 e mails requesting a contact number and name to inquire on my refund. No response. I have no way to check the status of my refund. Thank you for anything you can do to help me.
  
  Sincerely,
  
  *********************************

  Customer Answer

  Date: 04/24/2024