Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My vehicle was taken in multiple times for warranty service work. This company did not perform service in a timely manner. They currently have my car for the second time in a month. I have been without my car for over a week now. The first time was 5 days. They stated they were waiting for approval from the warranty company. Well I called the warranty company myself today and there is no pre-authorization or claim on file for my vehicle. I also purchased a vehicle warranty that covers a loaner vehicle as well. I have been denied a loaner vehicle twice now and the service has been over 5 days each time. I am due a vehicle from day one for 5 days. I have contacted the service manager *** on several occasions and he never calls back. The only way to reach him is to go in, which is tough to do with no vehicle. I have done this once already. They are clearly violating their own company policies on multiple occasions without remorse. Someone needs to hold this place accountable.

  Business Response

  Date: 07/01/2025

  Cape Coral has been in contact with ****** ********* regarding this complaint. The claim was submitted to ******* on 6/26 and is currently active and pending approval. Angela has been advised that per the extended warranty policy, rental coverage is limited to five days if the claim is approved. This coverage includes any time needed for parts to be ordered. Attached is the claim for reference.
  
  

• Initial Complaint

  Date:06/17/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a 2024 Jeep Grand Wagoneer from ************************* Jeep, Dodge on February 27th 2025.I have yet to receive my registration or title to the vehicle. I am continually being told that it is being worked on. I was told about 2 weeks ago that I would receive the registration by the end of the week ending on June 14th. I have still not received it. I also have not received the title for the vehicle. The dealership says that Ally has the title. I paid the vehicle off at the beginning of April on the first payment due. I received an email from Ally on April 9th saying that I have paid the full balance. On or around April 23rd I was told I needed to send Cape Coral an Application for Correction of Vehicle Record or Verification of Vehicle Identification Number. This was emailed to ****** ****** on April 24th at 10:04am. I went to a Notary Public on May 28th here in ** to see if they could help and they told me they couldn't. I contact Ally, by phone at 1:56pm that same day and was told that Ally never received the title nor any paperwork from **** Coral and that as far as they were concerned it was not there issue and that I needed to contact Cape Coral which I did at 2:56pm and was told they would get back to me with an answer. On Tuesday June 11th I received a Notarized letter from Ally stating that Ally does not hold the title and that the lien in favor of Ally has been satisfied. This was sent immediately to my salesman ****** ******. On Saturday June 15th, I received a second different Notarized letter from Ally stating the same as the one received June 11th. These 2 copies of the letters were scanned and sent via email to ****** ****** on June 16th with a request delivery receipt and a request read receipt. I have only received the delivery receipt.

  Business Response

  Date: 06/25/2025

  ***** ***** of Cape Coral has confirmed with ******** that ***** ******* new plates and paperwork should be arriving at the dealership's corporate office sometime this week.
  
  

  Customer Answer

  Date: 06/25/2025

   
  Complaint: 23479133
  
  I am rejecting this response because:

  My temp plate runs out today 6-25. After midnight today I cannot drive my vehicle. Nobody from the dealership has taken the time to communicate with me about of this since June 3rd. I have emailed, left text messages and voicemail with nobody responding. I want to know personally when I am getting the title and registration. 
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:06/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a truck December 12 2024 the sold us a extended maintenance warranty that I can use so I asked for a refund and the told me I have to different steps that I did now 6 months later I still didnt get my refund ****** ******* said she sent the check to mine lien holder on may 19 2025 and I call the lien holder and said the never received I been calling emails many times nobody gets back to me it been 6 months now

  Business Response

  Date: 06/24/2025

  **** ******* of Cape Coral has established that the dealership has received confirmation that Chrysler Capital cashed the check for ***** ****** on June 13th, 2025. Please see the attached document for your reference.
  
  

• Initial Complaint

  Date:06/03/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a vehicle from the dealership March 12, 2025, completed paperwork and received the vehicle that day. I have not been able to get a title. The dealership has no explanation, other than they have sent the paperwork to be titled and its out of their hands. They will not tell me where they sent the information or how to track it.

  Business Response

  Date: 06/05/2025

  **** ******* of Cape Coral has confirmed that when the dealership executed the paperwork in March, the F&I Manager made an honest mistake and was not aware that the power of attorney form needed to be physically wet signed. Instead, it was electronically signed, which created an issue in the titling process. Unfortunately, the issue went unnoticed, and when ****** ***** brought this to our attention, the dealership found it immediately. Cape Coral has since contacted Monica directly to get this resolved immediately, and when the necessary document is returned, the dealership should be good to finalize the title process.
  
  

  Customer Answer

  Date: 06/05/2025

   
  Complaint: 23409572
  
  I am rejecting this response because:
  I notified the dealership on many occasions without anyone looking into the issue. Only after contacting BBB did I get any information from the dealership about the error. For that reason I will not sign off until I have the title.
  Sincerely,
  
  ****** *****

  Customer Answer

  Date: 06/24/2025

   
  Complaint: 23409572
  
  I am rejecting this response because:

  On June 3rd, I received a message from the dealership stating they need wet signatures on sales documents. They will fedx a label with the documents to sign so I can return the signatures to them to complete the inadequate paperwork they originally did when we purchased the vehicle, which I received and returned completed the following day. I have not received any communication from the dealership other than that. I have attempted to call them on multiple occasions since June 5 and I cannot get a person on the phone, nor will they return my calls. I cannot find out if they received the signatures, if they followed through and filed the paperwork, or who they filed the paperwork with (if they actually did file it). I am unable to follow up, as having no information, not do I know if they completed the task, when I should expect to receive a title. I feel I have exhausted my options. I will be seeking legal assistance without a prompt satisfactory response/resolution. Vehicle was purchased March 12, all the paperwork was signed at the dealership that day. I still do not have a title to this vehicle. I still don't have a title.

  
  Sincerely,
  
  ****** *****

  Customer Answer

  Date: 07/11/2025

  Its been 4 months. I still do not have a title to the vehicle.  I have not received any information about if or when I will get a title.
  What information do I need to send?

   

  Business Response

  Date: 07/30/2025

  The Finance Director of Cape Coral, ***** *****, has been working towards a resolution directly with ****** *****. 
  
  

  Customer Answer

  Date: 08/04/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:05/20/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went in to purchase a new Jeep Rubicon. What they did was put me in an absurd lease with an exorbitant price and added maintenance I did not know were added in. They sit you at a screen and do not explain nor print the paperwork for you to read. I was preapproved to purchase not lease. The salesman and the lease guy both lied. Everyone I have spoken with except 1 has lied.

  Business Response

  Date: 05/25/2025

  **** ******* of Cape Coral has confirmed that ***** *****, the F&I Director, will reach out to *** ***** to discuss the cancellation process for any items that can be cancelled. Cape Coral will work to resolve any other concerns.
  
  

  Customer Answer

  Date: 06/11/2025

   
  Complaint: 23354977
  
  I am rejecting this response because:

  
  They have NOT contacted me.  I was waiting until today which is 2 weeks since your last notification that Mr. ***** ***** the  F&I guy was to negotiate with me.  I didnt contact them as you know I never got a response from the ********************* ******* and your note said Mr. ***** would reach out to me.  THIS HAS NOT HAPPENED.
  
  Sincerely,
  
  *** *****

• Initial Complaint

  Date:05/06/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband and I took our 2019 Jeep Compass in for repairs on Wednesday, April 23 2025. We were paired with Obi *****, who assisted us with preparing a claim through our extended warranty for an issue we were having with our odometer reading. We were told that we would hear a response regarding a diagnostic later that day, or no later than the next day. After we didn't receive a call back the next day, we began to call our advisor multiple times the next day and the days following, with no calls back. I then called and asked to speak with a service manager, who they then put me through to *** ******. By this time, I had taken it upon myself to physically go to the dealership, in hopes to speaking with someone about my issue. I was then able to speak with Obi in person, which he then advised that they were waiting on a call back from my extended warranty to start the claim, and that he would be in touch. I later received a call from *** ******, but advised him that I had spoken to Obi in person. Last Friday, I called into the dealership to see if I could get a loner vehicle, as they have had my Jeep for longer than a week now and I'm down a vehicle with 3 children, all whom attend different schools. I have left multiple voicemails to different people, in different departments, and no one will answer or return my calls. This has been such an inconvenience to my family, as both my husband and I have to work, different schedules and we have 3 kids that attend different schools. No one offered to provide me a loner vehicle, and no one will return my calls to try to assist me with getting a loner. After my services are complete, I never want to deal with this dealership again! They are not professional, and they are not for the customer! I've never dealt with anything like this. How is it that it's this difficult to receive a call back in an almost two-week time-span!

  Business Response

  Date: 05/21/2025

  ******* ******* of Cape Coral has established that the concerns outlined by Kiara Perkins have been addressed to their satisfaction. The vehicle was picked up on 5/13 and the service advisor had his follow up call with ***** to confirm their satisfaction.
  
  

• Initial Complaint

  Date:04/23/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally address an unresolved matter regarding the commercial use of the wrapping reimbursement as promised to me at the time of purchasing a cargo van from your dealership . The vehicle was purchased under my business for commercial use, and I was clearly informed by the two sales representatives and the front desk advisor who completed the paperwork, that I would receive a $1,000 reimbursement upon completing a professional wrap and submitting the receipt.Following those instructions, I had the van professionally wrapped and submitted the receipt promptly. Over the past year, Ive made multiple follow-ups in person, by email, and by phone. I was given varying explanations: the person in charge was on vacation, got promoted, or no longer worked there. Each explanation in different visits. I was also told the reimbursement was being processed and that it was only awaiting a signature.Despite these repeated assurances, no reimbursement has been issued. During my last visit, I was dismissed by the manager, who denied the agreement altogether, even though your own text communications and recorded phone calls confirm otherwise. I was then referred to another employee who acknowledged the situation but deferred it to the finance team, where it remains unresolved. I want to clarify that I am not asking for the full $1,000. The wrap cost less than that, and I am only seeking reimbursement for the actual amount paid, as reflected in the receipt I both emailed and handed in on two separate occasions. This situation constitutes a breach of trust and failure to honor a clear business agreement. Under consumer protection laws, verbal and written commitments related to a sale are enforceable, especially when verified by multiple employees.I hope this matter can be resolved promptly and professionally to avoid court action.Sincerely,

  Business Response

  Date: 04/28/2025

  ******* ****** received the full benefit of the $1,000 on-the-job rebate incentive when they purchased the car. Cape Coral provided ******* copies of the proof that this was given to them at the time of sale, which is why they will not be receiving the refund they are requesting. No money is owed or due to ******* ******.  
  
  

  Customer Answer

  Date: 04/30/2025

  RE: Complaint ID ******** Response to Business Reply
  Dear ****** ******,
  Thank you for the opportunity to respond to the reply submitted by Cape Coral Chrysler Dodge Jeep Ram regarding my complaint.
  I am formally rejecting their response, as it does not accurately reflect the facts of this matter, the communications that took place, or the commitments made by their team during the sale and post-sale process.
  To clarify:
  Confirmed Offer of Reimbursement: The offer to reimburse up to $1,000 for vehicle wrapping was part of a promotional incentive available to only business customers purchasing vans during that month. This was confirmed at the time of sale by the two employees involved in the transaction, as well as the staff member who handled the final step of the purchase in the front office. This was not an informal conversation, but a clearly communicated offer tied to the deal I received and part of the contract we made.
  Invoice Submission and Acknowledgment: I submitted wrapping invoices on two separate occasions, and each time they were acknowledged by the dealership staff. I have retained all email and text message exchanges that clearly confirm receipt and acknowledgment of these invoices. My total wrapping cost was under $1,000, and the dealership was only expected to reimburse the actual amount spent, not a flat sum.
  Email and Text Message Evidence: I have email communications and text messages that not only reference the reimbursement, but also clearly state that you guys were "in the process" however this process has been taking so long. These messages include correspondence between myself and dealership staff and demonstrate their awareness and acceptance of this agreement. These communications were read and responded once and then ignored when I tried to follow up with the dealership and remain accessible to them in their system
  Call Recordings: All conversations with dealership representatives occurred over their official phone lines, which I understand are recorded for quality assurance. If necessary, these recordings can be reviewed, as they further support my position and document the verbal commitments made to me. Also, I asked in two opportunities when was the deadline to provide the invoice of the wrap and I was told very clearly, I don't know just do it as soon as possible but I will ask.
  Dealerships Access to Documentation: All of the above communications, emails, texts, and invoicesare not only in my possession but are also part of the dealerships own records and systems. This makes it clear that they are fully aware of the agreement and cannot reasonably deny its existence.
  I have made every effort to resolve this matter directly and respectfully. However, should the dealership continue to deny this valid and well-documented commitment, I am prepared to move forward by filing a claim in small claims court. Having this opportunity. I will present all relevant evidence including written communications, invoices, and recorded call logs.
  Again, I remain open to resolving this matter amicably and professionally. I simply ask that the dealership honor the agreement it made and issue the reimbursement as originally promised.
  Thank you again for your assistance in bringing this matter to a fair and honest conclusion.
  Sincerely,
  ******* ******
  
  

• Initial Complaint

  Date:04/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ****** Madison183 ****** Ln Garner, NC ***** ************ ************************* April 17, 2025 Better Business Bureau Complaint Department RE: Complaint Against Cape Coral Chrysler Jeep Dodge To Whom It May Concern,I am filing a complaint against Cape Coral Chrysler Jeep Dodge in Cape Coral, ** regarding the sale of a 2022 GMC Sierra ********* with an improperly installed aftermarket lift kit.Shortly after purchase, the vehicle began experiencing serious mechanical issues. The dealership assured us the lift was properly installed and covered under warranty. We later learned the lift exceeded the allowable height for warranty coverage and included components from other manufacturers, voiding all warranties. This was not disclosed at the time of sale.Despite multiple attempts to contact the dealership for support, including direct messages to the General Manager **** *******, we have been ignored. We are now left with a vehicle in disrepair and my husband has no vehicle to drive.I request that the BBB help us obtain a resolution and hold the dealership accountable for this negligence.Sincerely,****** *******

  Business Response

  Date: 05/14/2025

  **** ******* of Cape Coral has agreed to assist ****** ******* with the repair estimate provided by them to get their truck corrected. 
  
  

• Initial Complaint

  Date:04/17/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a brand-new 2023 Jeep Gladiator from Cape Coral Chrysler Dodge Jeep RAM (CDJR) in May 2023. When I came to see the vehicle on the evening of May 16, 2023, the battery was dead. Since the service department had already closed for the day, I was told the battery would be replaced the next morning. I returned on May 17, 2023, and picked up the vehicle.On March 12, 2025, the vehicle would not start. I took it to Autonation CDJR of Pembroke Pines, the closest Jeep dealership to me. A few hours later, I was informed that the battery in my car was an aftermarket battery, not covered under warranty. Since Cape Coral CDJR is over 2 hours away and I could not get a response from anyone at the dealership, I approved the replacement and paid $541.92 out of pocket.Since then, I have been trying to contact Cape Coral CDJR to request reimbursement. I have left numerous voicemails and sent multiple emails. I spoke with ****** ******, the service manager, twice. Most recently, on April 15, 2025 at 3:19 PM, he told me he would call me back in 20 minutes I never received that call. I have attempted to reach him several times since by phone and email with no reply. My calls now go straight to ************ is completely unacceptable that a brand-new vehicle would be sold with an aftermarket battery, and even more unacceptable that Ive had to cover the cost of replacing it myself. After more than a month of ignored messages and broken promises, I am filing this complaint in hopes of receiving reimbursement of $541.92 for a cost that should never have been mine to bear.

  Business Response

  Date: 05/08/2025

  ***** **** has confirmed that a resolution has been reached with ****** ******. Cape Coral will be issuing a refund for the amount ****** paid at AutoNation as the battery should have been covered under warranty. ****** noted that she is happy with this outcome and mentioned she will be updating her review. ***** sent ****** her contact information via text and ****** said she will reach out for any future needs.
  
  

  Customer Answer

  Date: 05/08/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I am still waiting for the check in the mail and will notify when it has arrived.
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:03/26/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought a car march 8th. A used jeep wrangler with about 60k miles on it. Bought the full warranty. A week later some indicator lights came on so the guy who sold it to me told me to bring it in then. When I got there, waited about 30 minutes just to talk to someone. Finally the advisor ran the diagnostic and said they had to keep it to look at it. Fine, I knew it wouldnt be that day. That was on March 15. March 18th I hadnt heard anything so I call and get told an advisor would call me back. This went on until that Friday when finally someone called me back after I had to send someone there to ask for me since I work all day and cant get there when theyre open. They told me they were waiting on a part but should be ready by Monday or Tuesday. Yesterday I call and get told someone will call me back. No one calls. I end up getting a text message today because they couldnt take the 3 minutes to call me and inform me now my car wont be ready until April 4th or 5th. I HAD THE CAR FOR A WEEK. At this point the whole month of me owning the car, Ill have driven it 3 TIMES. I understand parts you need to wait on. But for a car I had for a week and for no one to communicate with me is just terrible customer service and makes me think something else is wrong.

  Business Response

  Date: 04/17/2025

  ***** **** of Cape Coral has confirmed that ***** ***** unfortunately experienced less-than-ideal communication while her vehicle was in service. Although the dealership was not able to reserve a rental car for her, the work was completed in time so the rental ended up not being necessary. ***** was understandably frustrated with the limited updates provided but ***** has since sent ***** all of her contact information via text and assured her that the dealership is here to help with anything she may need in the future.