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Business Profile

Business Consultants

Decline Defense

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 58 total complaints in the last 3 years.
  • 58 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/25/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a charge on my statement from declined defense I called the number and talked with a person who said they would look into the matter and email me back. I have heard nothing. On July 21st 2025 I sent them a email asking that they investigate this charge that I did not authorize this charge .The amount was ***** posted on June 21 2025 .on the statement it reads 8336560781declinedefense256-27744883fl. Please investigate this matter for me.

    Business Response

    Date: 07/26/2025

    Dear Sir/Ma'am,

    Good **************** is in response to the complaint received from ****, ********. We are confirming that we have received and resolved her concern on our end with the following actions.

    1. A response to her email has been sent today 07/26/2025, providing her with refund of $19.79.
    2. We are a decline recovery company, we process payments on behalf of this website **************************

    Should there be any additional information needed from us, please feel free to let us know.

    Best Regards, 
    Decline defense customer service


    Customer Answer

    Date: 07/28/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ******** ****

  • Initial Complaint

    Date:07/21/2025

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Declinedefense charged my account for $39.97 without my consent. I made no purchase for this amount and will dispute with Cashapp if not refunded immediately.

    Business Response

    Date: 07/26/2025

    Dear Sir/Ma'am,
    Good **************** is in response to the complaint received from ******* , ******. We are confirming that we have received and resolved her concern on our end with the following actions.

    1. A response to her email has been sent today 07/26/2025, providing her with refund of $39.97 
    2. We are a decline recovery company, we process payments on behalf of this website EPITASIS MEDIA

    Should there be any additional information needed from us, please feel free to let us know.
    Best Regards, 
    Decline defense customer service

    Customer Answer

    Date: 07/28/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ****** *******

  • Initial Complaint

    Date:07/03/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I keep getting an attempt to charge a debit card. I canceled the debit card and requested a new card to prevent the charge. There is no info to contact except 8445902505DECLINEDEFEN This is a scam I cannot seem to stop!

    Business Response

    Date: 07/10/2025

    Good day!
    This is in response to the complaint received from *********, ****.

    After a thorough review of our records, we are unable to locate any customer account or interaction associated with the name and details provided in the complaint. As such, we believe this individual may not be a customer of **********************.

    If there has been a misunderstanding or if additional information can help us identify the complainant in our system, we would be happy to review the matter further. Please feel free to provide any supporting documentation or details that may clarify the situation.

    We take all complaints seriously and are committed to resolving valid concerns quickly and professionally. However, at this time, we respectfully request that this complaint be closed or redirected, as it does not appear to pertain to our business.

    Best Regards,
    Decline defense customer service

  • Initial Complaint

    Date:05/21/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    i was charged ***** by this company on 5/20/25 and when i called them to ask them what this is about, they proceeded to tell me what it is that they do. So i proceeded to ask them for whom are they doing this for and they had nobody. I went through my history and found 0 prior entries for that amount.

    Business Response

    Date: 05/26/2025

    Good day!

    This is in response to the complaint received from Mister **** ******. We are confirming that we have received and resolved her concern on our end with the following actions.

    1. A response to his email has been sent on  05/22/2025, providing him with refund of $54.93 ( attaching screenshot of refund ).
    2. We are a decline recovery company, we process payments on behalf of this website AUTH CAPTURE- ( *****, *******)

    Should there be any additional information needed from us, please feel free to let us know.
    Best Regards, 
    Decline defense customer service

  • Initial Complaint

    Date:05/05/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    There is a charge on my bank checking account from 05/02/25 for $79.97 from "Decline Defense". I am not familiar with this company, and I did not authorize this transaction. I contacted my bank to request additional information about the transaction, but they are not able to provide any more details. This debit is apparently fraud / theft. Other people have also reported similar experiences with this organization. Any assistance you can provide in this matter would be appreciated. I am not their first victim, and they should be prosecuted.

    Business Response

    Date: 05/26/2025

    Dear Sir/Ma'am,

    Good **************** is in response to the complaint received from Mister *****, ****. We are confirming that we have received and resolved her concern on our end with the following actions.

    1. A response to his email has been sent today 05/26/2025, providing him with refund of $79.97 ( attaching screenshot).
    2. We are a decline recovery company, we process payments on behalf of this website ********

    Should there be any additional information needed from us, please feel free to let us know.

    Best Regards, 
    Decline defense customer service

    Customer Answer

    Date: 06/03/2025

     
    Complaint: 23284390

    Thank you for your assistance in recovering the money illegally withdrawn from my account. However, I am rejecting this response because: apparently the company "Decline Defense" that *********** withdrew funds from my account is continuing to do so under another business name - "*************". A second unauthorized withdrawal was made on June 2, 2025 for the exact same amount - $79.97. BBB cases filed by other victims of this fraud **** have reported similar theft issues.

    Please continue to persue this matter on my behalf. Any action you can take would be greatly appreciated.

    Sincerely,

    **** *****

  • Initial Complaint

    Date:04/24/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    A company by the name of Decline Defense tried to take _$19.55out of my account, none of my online services or purchases match this amount and the company makes no description of the charges and hasn't communicated anything with me. I've never heard of this company. Thank goodness my bank declined the charge!

    Business Response

    Date: 05/08/2025

    Dear *********************** you for bringing this matter to our attention.

    After a thorough review of our records, we are unable to locate any customer account or interaction associated with the name and details provided in the complaint. As such, we believe this individual may not be a customer of **********************.

    If there has been a misunderstanding or if additional information can help us identify the complainant in our system, we would be happy to review the matter further. Please feel free to provide any supporting documentation or details that may clarify the situation.

    We take all complaints seriously and are committed to resolving valid concerns quickly and professionally. However, at this time, we respectfully request that this complaint be closed or redirected, as it does not appear to pertain to our business.

    Regards,
    Customer Support

  • Initial Complaint

    Date:04/23/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Decide defense tri** t9 charge my cashapp twice today the amount of $79.97. I have no idea why or who they are. Also, a website *************** tr I ** to charge me $79.97 today, too so I'm sure it's the same people trying to steal money from me. How did they get my card number and how is this even possible for them to do? What if cashapp hadn't block** these transactions? There ne**s to be criminal charges brought on these attempts to steal money because I have NOT order** anything from them nor for that amount!

    Business Response

    Date: 06/03/2025

    Dear ********************* day!

    This is in response to the complaint received from ******, *******. sharing with you  the following actions;

    1.After reviewing our records, we can confirm that all transaction attempts from our side were declined and no charges were successfully processed on the customer account.
     2.We want to assure you that we take security and customer trust very seriously. Our systems do not store or access card details in a way that would allow unauthorized use. 

    Please let us know if you need any additional clarificationwere happy to assist.
    Best Regards, 


    Decline defense customer service

  • Initial Complaint

    Date:04/22/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have a charge on my bank statement that was not authorized by me. I can't get any information from them. I have not heard of this company.

    Business Response

    Date: 05/14/2025

    Dear Sir/Ma'am,
    Good **************** is in response to the complaint received from Ms *************** *****. We are confirming that we have received and resolved her concern on our end with the following actions.

    1. A response to her email has been sent yesterday 05/13/2025, providing her with refund of $19.55. 
    2. We are a decline recovery company, we process payments on behalf of this website ************** .

    Should there be any additional information needed from us, please feel free to let us know.

    Best Regards,

    Decline defense customer service 

    Customer Answer

    Date: 05/17/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***** ******-*******

  • Initial Complaint

    Date:04/16/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I reported a credit card number as being stolen last year. In the last few weeks, an attempted charge of $79.97 keeps trying to be made every two days against my canceled card number with the name "**************************" as the merchant.This company needs to stop trying to use a stolen credit card number.

    Business Response

    Date: 05/14/2025

    Dear *********************** you for bringing this matter to our attention.

    After a thorough review of our records, we are unable to locate any customer account or interaction associated with the name and details provided in the complaint. As such, we believe this individual may not be a customer of **********************.

    If there has been a misunderstanding or if additional information can help us identify the complainant in our system, we would be happy to review the matter further. Please feel free to provide any supporting documentation or details that may clarify the situation.

    We take all complaints seriously and are committed to resolving valid concerns quickly and professionally. However, at this time, we respectfully request that this complaint be closed or redirected, as it does not appear to pertain to our business.

  • Initial Complaint

    Date:04/07/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was charged on 4/3/25 ***** for what I have no clue haven't authorized them or gave them my debit card numbers, Ive called and tried to speak with someone and it says it can't be connected as dialed, but I've had these places also try and do the same thing, but there wasn't enough funds to collect, ECOMGUARD .COM On 4/1/25, 3/26/25. And SALE ********** on 3/30/25, 3/28, 3/25, 3/24, 3/23 and to which I find out they are apparently sister companies. And I have not authorized nor purchased anything from these so called companies. And I've tried calling of them and getting the same kind of phone answer of the call can't be completed as dialed. No how are you going to be a real company and have apparently sister companies and not have a telephone number or address, or a email, that you will answer someone back if not a card number stealing scam. I would some kind of answer from someone please, and thank you

Decline Defense is NOT a BBB Accredited Business.

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