ComplaintsforMonster Transmission & Performance

• Initial Complaint

  03/14/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  On 8/9/23, I ordered a transmission through their website and paid $4310.50. Upon arrival and installation of transmission under the technical service procedures provided by GM, the transmission had no reverse. 100 miles of soft driving and constant checking of fluid. The vehicle quit driving completely. The transmission was sent back and I had to pay for shipping out of pocket which was $482.01. Upon arrival of the warranty replacement. It also failed to engage reverse gear. At this date 3/13/2024. I have been talking with their team daily to try and get a refund. They have offered to pay for shipping and warranty once again. But I have to pay for all of the fluid out of pocket, and do all the work. I have explained to them multiple times how I would not like them to send me another because they havent shown me that they can build a product that can preform with no issues. Due to this I would not like to have to do the same install process over and over and over. They also said in the first warranty return they found signs of abuse, but had no way to prove it. The receptionist had been extremely rude every time on the phone and was unwilling to let me speak with a manager about this issue until she got fed up with me calling every single day for 1 month. Once I spoke with a manager I thought we had resolved the issue and I was going to get a refund. Until a week later I received and email saying they will not refund me.

• Initial Complaint

  03/06/2024

  Complaint Type:

  Product Issues

  Status:

  Unresolved

  More info

  I canceled the order and asked for a refund and they are refusing to refund the money because of a no refund policy which I was not aware of and I do not even have the transmission I was paying for.

  Business response

  03/06/2024

  Thank you for bringing your concerns to our attention. Our goal at Monster Transmission is to provide the Highest Quality Service to Every Customer Every Time. To do this we ask that you call our dedicated Customer service team at 800-708-0087 to take care of all your needs. At this time we will not be replying through the BBB. *** ***

• Initial Complaint

  03/04/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Add was not what that describe. They do not return calls. I have tried for 2 weeks to talk to someone that can help me,,,,not in office? Know now I got ripped off because why would if you were a "company" not reply ...$13325.00

• Initial Complaint

  03/04/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I ordered a new transmission and stall converter for my truck was told it was going to be shipped expedited shipping and paid over 600 dollars took about 2 weeks to receive it get transmission in and the converter is not the right converter they swear it is but won't even consider it could have been boxed wrong I spent 4000 dollars and am scared to drive my truck cuz I have to have rpms so high they will not even accept the fact that it is not a 2800 3200 stall it's 4200 have to rev the c*** out of my truck just to get it to move they basically telling me I got what I ordered when I didn't said they would sell me another one but that's it I don't have another 1000 dollars to buy something I already paid for

• Initial Complaint

  02/07/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  We are extremely dissatisfied with the transmission purchased on the phone. Despite being advertised as suitable for a 5.0 truck, it fails to meet the truck's specifications. Specifically, the coolant line and shifter linkage arms are incompatible, resulting in significant inconvenience and potential damage. The only viable solution appears to be a complete transmission rebuild.We find it utterly unacceptable that we are being burdened with a financial cost of $1,040 for shipping and transferring cases to correct an error that lies solely with the manufacturer. We insist on promptly resolving this matter. Furthermore, we expect the company to rectify the issue at no additional expense, considering it falls within the warranty period. It is frustrating that attempts to escalate this issue to a manager or CEO have been futile, compounded by the failure to provide a receipt.This situation has caused significant financial losses for our business, further emphasizing the urgency of resolving this matter swiftly and satisfactorily. I would appreciate if a higher up could call me at **********

• Initial Complaint

  02/05/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I bought a transmission for my truck in October of ************************ November. It had some issues so I took it to AAMCO transmission to see if it was instillation was done wrong. They said nothing was wrong with the instillation of it. This issues is it wont function as it should and go above 40 MPH without hurting it its not shifting. They said after 10 miles it will finally function as it should but it should function as it should right when it starts up. So I got in connection with Monster Transmission warranty team and have been fighting with them for almost a month now ab trying to get a field tech or recommended shop to take it to. They want me to take it out and ship it back to them. I dont have to funds for that and I cant afford it right now I already paid for the I still I shouldnt have to pay for the removal if it wasnt my fault that its messed up so I said Ill have that done if I can invoice them I have yet to get a response from them and its been a week since there last response. Its my only means of all weather transportation and I have to go out of state once a month for ARMY NG drill. I have no means to get where I need to go far distance and I need help

• Initial Complaint

  01/22/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I ordered a transmission from the company monster transmissions. I received the initial transmission from them, installed it and took it to the dealership to do relearn procedures and double check my work before It left the shop. I was told that I needed to get with monster transmissions, and get a new one on the way, I then spoke with a tech from monster transmission and was told to move forward with the relearn procedure and see if anything changes nothing at this point had changed. I then pulled the transmission sent it back received another transmission installed and repeated the process when it got to the Dodge dealership, they told me that it would not accept Fluid and the relearn, as well as the transmission has six neutrals, and will not move under its own power. At this point I then reached out to monster transmissions and have been trying to work a deal on warranty, but the only thing they have told me in the initial consultation is that I can send it back at my cost yet again and they want to see and rebuild the transmission, but this is the second unit that I have received from them that has been faulty, and I no longer have a place to service the vehicle nor the money for a shop to remove it for the third time along with I have had to acquire rental cars throughout this whole deal, and the initial transmission was $10,000 in addition to paying $1000 per visit to the dealership and paying freight. as well as that they have told me that it will be sent up the chain and people reach out to me. I have done my share of calling them to try to figure out if any discovery have been made, or any progress has been made, but the only answered that they ever give me is you should be getting a call from management and no one ever calls back not even the service tech that is assigned to my case and its been this way for 3+ months at this point

• Initial Complaint

  01/19/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I initially purchased a transmission from Monster Transmission on January 23rd 2023. I spoke with ***** and paid $3,805.22 including shipping and a refundable core charge of $650. My invoice number is MT555240. The initial process went great. It took a couple of months to get the transmission which I understood up front. On March 14th 2023 the transmission was installed and core returned. At about three months and a little over ***** miles of driving I experienced issues with the transmission and contacted the business to have it replaced under their "Wowanty". The process took a few more months and I received the new transmission on June 29th 2023. A shop installed it and sent back the core. I paid Sun West Transmission $1,547.88 for the install along with fluids. (The shop was a recommended shop of Monster Transmission according an email they sent me. I filed a labor claim with Moveras the company that processes the warranty claims on July 21st 2023 (claim number ******). After a lack of communication from that company I followed up with Monster Transmission on these dates amongst others: Oct. 25th (********), Nov. 2nd (*****), Nov. 14th (*********), Nov. 27th (Taz), Dec. 18th VM, Dec. 19th (******). When the transmission was received it was misplaced and according to the information I received the communication between the two companies had been on going to find the transmission. On my final call with ****** she advised I would be receiving $170 for my claim, $150 for three hours of labor and $20 for fluid. I received a check the week of Jan. 15, **** for this amount and Moveras claims the decision was based on alldata.com repair estimates. I tried to go to the site and validate, but it requires a monthly subscription of $189 + $39, more than my reimbursement. The lack of professionalism and dedication to customer service have left a bad taste in my mouth. I would like to be compensated for at least half of what I spent on the install of the 2nd transmission.

• Initial Complaint

  01/12/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I order a complete transmission from monster. Once received it didn't have the inspection cover plates. I was told this was a turn key complete transmission. After it was delivered and installed I called to inquire about this. I was told to use the inspection covers off my old transmission. I didn't spend this kind of money to receive an incomplete transmission. I could have had my old one rebuilt for 3k. Installed. I spent over double that. I spent **** for installation and ******* for the transmission. I'm addition I am trying to complete my business with them. I was originally told that my core return would be **** now it's only **** and no inspection covers that another ***** plus tax. I have been waiting for over a month to get my core return. I have called 3 times including today just to be told they would look into it again. I went out of my way to pay for the best. I don't feel like I received the kind of service or value I should have. I think they should add 230 to my return core charge for a total of ****. I was going to buy an engine from them until I had such a poor experience. Now I will be buying my motor from *******. They can receive **** of my money for a new motor since monster doesn't value me as customer.

  Business response

  01/12/2024

  *****************, Thank you for bringing your concerns to our attention, I will put here your complete order that you received several copies of in writing:

  Quick Ship 6L80E Transmission with Free Torque Converter, Transmission Fluid and Oil Cooler
  Transmission Core Options: Refundable Core Deposit (I will Return My Core Within 10 days of shipment) - $1,000.00
  WOWanty Options: Standard - 3 Yr/Unlimited Mile
  Transmission Fluid: Free 1.5 Case (18 Quarts) of Synthetic Cider ATF from Burn Rubber Brewing Co.
  Transmission Cooler : Free Transmission Oil Cooler Low Pressure Drop up to ***** GVW
  Programming: Preprogram The Transmission To The *** I Provide - $300.00
  ID: ***************

  As you can see you only paid $1,000.00 for the core that is why the refund is $1,000.00. As far as the inspection cover you refer to as you can also see you did not purchase one from us just the transmission, torque converter, fluid and cooler. If you expressed interest in getting one we would have been more than happy to help you and meet your needs. The inspection covers are not a normally replaced part as they are not a failure point and don't tend to break or get damaged. As Far as actually refunding you the $1,000 for your core we received the core and credit back in the Middle of December and have been reaching out to you to sign the Core agreement that you did not complete upon purchase, you just finished this today 1/12/2024, the refund has been summited to the Processor and you should see your money back in 5-7 business days. We apologize for your confusion, please call us anytime at ************ if you have any other questions or concerns. 

  Customer response

  01/12/2024

   
  Complaint: 21137035
  
  I am rejecting this response because:
  The inspection covers are part of the transmission. The transmission came without them. If my part of the core return was done last month before the 15th why has it not been refunded. I have made 3 separate requests about this. Do you call this customer service. I don't! In addition I was quoted **** originally for the core. Even though you charged me only ****. I was going to get a motor from you but will not do business with this company again! If I look up the inspection covers to order them they are considered part of the transmission. So where I agreed to buying the transmission, and torque converter. Why would I think that parts of the transmission would be excluded? 

  Sincerely,
  
  ***************************

• Initial Complaint

  01/12/2024

  Complaint Type:

  Product Issues

  Status:

  Unresolved

  More info

  on Oct 11 2023 i orderd a transmission in the amount of $3999 plus a core caharge of $2500, for a total of $7,246.37 after shipping and tax. i receved ther new transmission on 10 30 2023. I scedudled my core pickup within the 10 day ****** that they provided in order to receve my core charge of $2500 back. they picked it up on Nov 7 2023. it is now Jan 8 **** and i have yet to be reinbursed. i have called them several times and they keep telling me ***** days to be proceced. i called them again today Jan 8 **** @ **** and again was told 6 more days. i just want my core charge money in the amount of $2500 back.

  Business response

  01/12/2024

  Thank you for bringing your concerns to our attention. Our goal at Monster Transmission is to provide the *********************** to Every Customer Every Time. To do this we ask that you call our dedicated **************** team at ************ to take care of all your needs. At this time we will not be replying through the BBB. *** ***

  Customer response

  01/17/2024

   
  Complaint: 21116461
  
  I am rejecting this response because: i have called that number several times and keep gett the same ******. from them **** days. 
  
  Sincerely,
  
  *************************

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