Complaints

This profile includes complaints for Aspen National Collections's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Aspen National Collections has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Aspen National Collections

  18110 Powell Rd Brooksville, FL 34604-8141

  
• 

  Aspen National Collections

  PO Box 10689 Brooksville, FL 34603

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/21/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with 05 VAC VLLG AT ***************, I do not have a contract with ASPEN NATIONAL COLLECTION, they do not provide me with the original contract, as I requested.

  

  Business Response

  Date: 07/22/2025

  This is the first request we have received for any information.  We will send verification of debt to the address listed on this complaint.  

• Initial Complaint

  Date:07/21/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was called over and over then when told I wasn't available told that name ******* should ring some bell. First don't need some lady calling with women's names to my brother, second that isn't professional when I called a male management said I'm worked with the company over 20 years this company has never been open 20 years change it each 6 months keep from getting sued lol. When brought that up then told me well why does that matter that he's telling me the truth, doesn't he need be honest when talk about this debt. I already am trying get rid of this because never stayed a night only payed a deposit. Looking class action law suit against the company.

  

  Business Response

  Date: 07/22/2025

  The account is for **************** at ********* ******************* maintenance fees and real estate taxes.  The resort has been open since 2005 and has always gone by that name.  **************** is the company that handles the bills for the association.  We will note the account as Cease & Desist per his request, however, the account will remain in collections reporting as an unpaid collection.  We will update it as disputed on our next reporting date.  

• Initial Complaint

  Date:06/27/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with 05 VAC VILLG BONAVENTURE 1 OA. I do not have a contract with ASPEN NATIONAL COLLECTIONS, They did not provide me with the original contract as requested.

  

  Business Response

  Date: 06/27/2025

  We were hired by the Vacation Village at ******************************************** to collect the past due maintenance fees and real estate taxes.  The consumer would not have a contract with a collection agency trying to collect from them.  This is the first request we have received for verification of debt.  We will send it to the address listed.  If the account were paid in full, we would be willing to remove it from their credit history.  

• Initial Complaint

  Date:05/27/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I found out my vacation package was put into collections. Someone from Aspen collections called me and I told them Im going through financial difficulties and will contact them when I am able to pay. He recently called me last week and proceeded to insult me and tell me I need to find the money some way or the other and I need to pay immediately. He said that I have money because I must of already received my income tax refund and I need to use that money and pay them. He was very rude and very disrespectful, so I hung up on him.

  

  Business Response

  Date: 05/28/2025

  I apologize if you felt you were treated rudely.  In reviewing the notes, it does show we have only talked to you 3 times.  In January you said you had recently had a baby and would file your taxes and make a partial payment in February.  Then we spoke to you in February and you were waiting on your tax return.  We never heard from you again until the conversation May 21st.  You said you were trying to reach the other parties involved with the membership and had used the tax return for something else.  The collector may have been frustrated because when we are updating your account as one that will possibly pay but you refuse to make a solid commitment, it looks bad to our client.  Your account has been here since October and nothing has been done to resolve it.  We will request the amount it would take for you to resume your payments and see if we can cure the default.  That would also allow you use of the resort when you get back on your regular payments.  We will have someone else call you when we have the amount.  It will probably be later today so if you see a missed call, please call us back.

• Initial Complaint

  Date:05/09/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally dispute the debt listed under my name and account number [Contract *****************] that has been reported by Patriot's Inn, collection by Aspen National. I am writing to formally dispute the debt listed under my name. I am requesting that you provide full validation of this debt, as required by the Fair Debt Collection Practices Act (FDCPA), 15 U.S.C. 1692g.Upon reviewing my credit report, I found that a collection item attributed to your agency is inaccurately listed. Under the Fair Credit Reporting Act (FCRA), 15 U.S.C. 1681, I have the right to dispute any information I believe to be incorrect or incomplete. Therefore, I request the following:1.A detailed statement that explains the amount of the debt, the name of the original creditor, and a complete breakdown of the debt including any fees and interest. 2. Documentation verifying that Aspen National Collection has the legal right to collect this debt on behalf of the original creditor. 3. A copy of the original signed agreement or contract showing my liability for the debt. According to the Act you are required to provide this validation within in writing to my address: *****************************************************If you do not provide the requested documentation, the item is to be removed from my credit report, as failure to provide such validation is a violation of the FDCPA.Furthermore, under the Act, if you are unable to substantiate this debt, I expect that all references to this alleged debt be removed from my credit file, and any further collection efforts cease immediately.Also note, the associate I spoke to, **** *****, was exceptionally rude, belittling and argumentative when I was only trying to ask questions. Please send the requested documents to my address above. Until I receive the appropriate documentation, I will consider this debt invalid, and I ask that no further collection actions take place.Thank you. **** ************

  

  Business Response

  Date: 05/09/2025

  We will provide verification of debt as requested.  If you prefer to speak to someone else, you can ask for the manager, *** ******, if you call in.  

• Initial Complaint

  Date:04/29/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for any debt with Aspen National Collections, I do not have a contract with this company. They cannot provide me a copy of an origional contract with them.

  

  Business Response

  Date: 05/06/2025

  She does not have a contract with our company.  We were hired to collect a bill that she owes our client.  We will note the account as disputed and send her verification of debt.

  Customer Answer

  Date: 05/11/2025

  Complaint: 23259339
  
  
  I am rejecting this response because:
  The fact that you were hired by a third party does not give you legal standing to place anything on my credit reports.  I have no account with your company.  I demand that the derogatory information youve placed on my credit be immediately removed as required by the Fair Credit Collections Act.
  
  Sincerely,
  
  **** ******
  

  

  Business Response

  Date: 05/12/2025

  We were not hired by a third party.  We were hired by the creditor that you owe money to.  If you ever see a collection account or a lien or foreclosure on someone's credit report, they did not give specific authorization to that entity to report that.  It does not mean it cannot be reported.  No one authorizes a collection agency to report to their credit, but people still have collection accounts on their credit.  The purpose is to reflect an accurate credit history.  If the consumer had to authorize anything that is reported, there would never be a negative item on anyone's credit history.  That would not be accurate.  

• Initial Complaint

  Date:04/29/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for any debt with Aspen National Collections. I do not have a contract with this company. They can not provide me with a copy of he original contract.

  

  Business Response

  Date: 05/06/2025

  He does not have a contract with our company.  We were hired to collect a bill that he owes our client.  We will note the account as disputed and send him verification of debt.  

  Customer Answer

  Date: 05/08/2025

   
  Complaint: 23259301
  
  I am rejecting this response because:
  The fact that you were hired by a third party does not give you legal standing to place anything on my credit reports.  I have no account with your company.  I demand that the derogatory information youve placed on my credit be immediately removed as required by the Fair Credit Collections Act.

  
  Sincerely,
  
  ****** ******

  

  Business Response

  Date: 05/08/2025

  We were not hired by a third party.  We were hired by the creditor that you owe money to.  If you ever see a collection account or a lien or foreclosure on someone's credit report, they did not give specific authorization to that entity to report that.  It does not mean it cannot be reported.  No one authorizes a collection agency to report to their credit, but people still have collection accounts on their credit.  The purpose is to reflect an accurate credit history.  If the consumer had to authorize anything that is reported, there would never be a negative item on anyone's credit history.  That would not be accurate.  

  Customer Answer

  Date: 05/08/2025

   
  Complaint: 23259301
  
  I am rejecting this response because:
  I never opened an account with your company.

  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:04/15/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with Aspen National Collections. I do not have a contract with this collection agency. They did not provide me with the original contract as requested.

  

  Business Response

  Date: 04/16/2025

  The consumer does not have a contract with our office because he did not hire us to collect from him.  The creditor, Vacation Village at **************************************** hired us to collect past due maintenance fees and real estate taxes from him.  We have not received any requests for verification of debt except for a ********** dispute yesterday that said the same thing.  We will not the account as disputed and provide the consumer with verification of debt. 

• Initial Complaint

  Date:04/14/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with vacation village at ******************* , I do not have a contract with Aspen National Collections they did not provide me with the original contract as I requested.

  

  Business Response

  Date: 04/16/2025

  They do not have a contract with Aspen because they did not hire us to collect from them.  We were hired by the owner's association to collect passed due maintenance fees and real estate taxes.  We have never received a request for their original contract with our client until now.  We will send verification of debt and mark the account as disputed for credit reporting purposes. 

  Customer Answer

  Date: 04/23/2025

   
  Complaint: 23194376
  
  I am rejecting this response because:

  You do not have a contract with me or right to post a debt to my credit. So, I would like you to remove this debt from credit report due to inaccuracy.

  Sincerely,
  
  ****** *****

  

  Business Response

  Date: 05/06/2025

  We sent verification of debt including a copy of the original contract with the resort.  Of course they has no contract with Aspen Collections.  We were hired by our client to collect a debt they owe.  The contract itself has been cancelled, but the fees owed to the owner's association were a separate bill.  They are responsible for all the fees owed up to the time it was cancelled.  If the account were paid in full soon, we would be willing to remove the item from their credit history since the contract has been cancelled.  

• Initial Complaint

  Date:03/17/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally dispute the debt listed under my name and account number [Insert Account Number] that has been reported by ********************************************* Collection. I am requesting that you provide full validation of this debt, as required by the Fair Debt Collection Practices Act (FDCPA), 15 U.S.C. 1692g.Upon reviewing my credit report, I found that a collection item attributed to your agency is inaccurately listed. Under the Fair Credit Reporting Act (FCRA), 15 U.S.C. 1681, I have the right to dispute any information I believe to be incorrect or incomplete. Therefore, I kindly request the following:A detailed statement that explains the amount of the debt, the name of the original creditor, and a complete breakdown of the debt including any fees and interest.Documentation verifying that Aspen National Collection has the legal right to collect this debt on behalf of the original creditor.A copy of the original signed agreement or contract showing my liability for the debt.According to the ****** you are required to provide this validation within *************************************************************************** provide the requested documentation, I respectfully request that the item be removed from my credit report, as failure to provide such validation is a violation of the FDCPA.Furthermore, under the ****, if you are unable to substantiate this debt, I expect that all references to this alleged debt be removed from my credit file, and any further collection efforts cease immediately.Please send the requested documents to my address above. Until I receive the appropriate documentation, I will consider this debt invalid, and I ask that no further collection actions take place.Thank you for your attention to this matter. I look forward to your prompt response.

  

  Business Response

  Date: 03/19/2025

  The account was recently requested back by our client.  It is cancelled in our system.  We notified the appropriate credit reporting agencies to remove any record of the account.