Business Profile

Auto Body Repair and Painting

Econo Auto Painting & Body Works

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Econo Auto Painting & Body Works's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

54 total complaints in the last 3 years.
20 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:07/16/2025
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Econo Paint not only damaged my window, my airbag light is in and damage to the hood.The company failed completely, I got the estimate and said ok I will move forward, the car had some minor door dings and a few areas on the side that needed to be smoothed over, upon coming to get the car it was a disaster, upon talking to the manager he said he was out of office the week of my paint job they completely failed to remove none of the dents and just painted on top of them and never screwed the bumper in place( front, I videoed it so not a lot of room for the company to dispute it I have the evidence, in top of that it was dirty as ****, the entire interior had dust all over it and one of the interior door panels had putty hand prints to include the panel being push into the window area, to have to arrange transportation for a redo is unacceptable, I can and will not recommend, save your money and get a better company to paint your car, I guess they put these locations in areas they assume we will just accept anything, I also forgot a exceptional amount of over spray all over the car.They had my car 18 total days trying to fix the sloppy paint job corporate office please call me To treat a Veteran like this is disgusting
Business Response
Date: 07/16/2025
I have received the customer's complaint and forwarded this to our area supervisor for his review and response to customer.
Initial Complaint
Date:05/23/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Paid them ****** to paint car - went to pick it up and the paint job is not done right runs in the paint painted over bugs etc etc - general manager just have excuses- shouldnt be able to take hard working peoples money and do a crappy job !
Business Response
Date: 05/23/2025
I have sent this complaint to our area supervisor for his review and response.

Customer Answer
Date: 05/23/2025

Complaint: 23366239

I am rejecting this response because:
The general manager was not professional and took no blame for the shop he runs and the car my car that he painted- said it wasnt his vault that bugs landed on my car but he painted over them - they are very Miss leading to get the job and take the cash but their workmanship is terrible
Sincerely,

**** ********
Business Response
Date: 05/27/2025
Our area supervisor has spoken to Mr. ******** and will be meeting him next Monday, June 2nd to correct his issues.
Initial Complaint
Date:05/15/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I took my work vehicle to get a complete paint job. Purchased a high quality paint a brilliant black. I went to pick up. Thevehicle had runs was not sanded correctly. The inside joints was not painted correctly had runs as well. The auto body paint shop filled out a formsaid we can bring it back on 5 May and they would fix all the problems. when I went to drop it off on May 5, I was told it would be ready by Thursday, May 8 did not get a until Tuesday, May 13 to say that the vehicle is finally ready for pick up. I came back today, May 15 to inspect the vehicle and vehicle still had some of the same issues that were not addressed from the first time. I was told that this was not a type of auto body where I would get perfection and nothing was done to the vehicle to it look decent and proper as far as a detail of getting paint dust off of the vehicle was not presented correctly when I asked aboutissues I was told that the vehicle was taken out of the shop and has been sitting in their parking lot for four days to which I replied, I was told vehicle will be ready on Thursday instead I got a call on Tuesday. The manager basically asked me what I would like to do when ask for a refund I was told you would have to speak to his manager to see if I can get a refund, but then I was told that it would be better if they wanted to try again and bring it back within two weeks. There was no enthusiasm or pride in their work too seem to want to resolve my issue and it like they just wanted me to take the vehicle as is because I was told even if they tried to fix the issues it would not be perfect and the vehicle might still look the same.I believe this is unexpected unacceptable especially being that I paid for a high-quality paint and if they were not up to the task, I feel a refund or some compensation should be given because I am renting a vehicle to get around and which there is no compensation made for those inconveniences.
Business Response
Date: 05/15/2025
Supervisor has been made aware, and will contact the person.
Initial Complaint
Date:05/14/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I took my car to get painted on July 17th 2024 and it has been a headache ever since. They have damaged my vehicle multiple times. The paint peels 2 days after getting painted. They have repainted my car 4xs and everytime I get it back I have a new problem . The manager *** is completely unprofessional and seems to dont care about his customers . I asked them for a full refund and they declined they said they would repaint the car again so I let them do that and literally a day and half later the paint peeling. They messed up my Hood because now my car is saying the hood is open when its closed. I reached out to the regional who supposedly been helping me but Now he is ignoring me as well. I feel like this is completely unacceptable. If they couldnt paint my car correctly they shouldnt of took my money!
Business Response
Date: 05/20/2025
I have sent the complaint to our area supervisor for his review and response.
Customer Answer
Date: 05/20/2025

Complaint: 23328269

I am rejecting this response because:

Sincerely,

********* *****
Customer Answer
Date: 05/22/2025
Im rejecting because there wasnt a response , they waiting on the area manager and thats just prolonging the situation. I have been dealing with this for Months Im over it!
Business Response
Date: 05/23/2025
You indicated that you want no further contact by the business. With 4 different repaints in less than a year, I feel that there is nothing more we can do to satisfy you.
Business Response
Date: 05/28/2025
This response was taken verbally by BBB:
The contract does not provide for a refund. It only provides for repair (which is prorated). There is only a 1 year warranty which expires in June. The customer has not been happy with the five times we have painted his vehicle and has requested for no further contact.
Customer Answer
Date: 05/29/2025

Complaint: 23328269

I am rejecting this response because: The reason my car has been painted 5 times is because of the incompetent painters you have painting people cars. I have pictures of every incident. All the damage all the overspray all the messages!! Also all the money I have spent on Ubers to drop the car off and pick it up. This last time it got painted not even 2 days later it was peeling and red was showing again!!! How does that happen so quickly then when I reach out about it I get ignored! I sent pictures and all! Then I still have overspray on my windshield and my brand new rims, I asked about that and again got ignored I have all the proof . I am the customer and I will not stop until I am satisfied. If they couldnt paint my car correctly it shouldnt have even been touched. I have my lawyer ready and I have over 200k followers on social media I will get some type of resolution! And also I never said I didnt wanna be contacted; I was ignored! And if the warranty expires in June why no one is trying to paint it for the 6th time and makes sure it actually gets done correctly? Oh because yall dont care about the customers just money hungry!

Sincerely,

********* *****
Initial Complaint
Date:03/28/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Took my car there for a warranty refinish because theyve messed it up the first time, so after I received the car it returned even worse than it did when I brought it. On top of that I was missing a few emblems and trim pieces to the car and they werent willing to comply or give me any type of reimbursement, they simply just told me to get my car out of there and leave.
Business Response
Date: 03/31/2025
I would like to send Mr. ***** complaint to our area supervisor but Mr. *** did not indicate what shop he visited. As we have close to 30 shops, it is necessary to know what location Mr. *** is talking about.
Initial Complaint
Date:03/25/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I paid to have my truck painted and all dents fixed Econo Paint did not do what was on my contract then the supervisor told me that they would fix it until I told him that he should personally check these before calling clients then he had me trespassed and I had to call the police in order to get my vehicle out of their establishment I just want what was on the contract done and repair my vehicle
Business Response
Date: 03/25/2025
I have forwarded this complaint to our area supervisor for his review and response.
Initial Complaint
Date:03/18/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In January of 2024 my business ********************************** Transportation had three vehicles painted at Econo Auto Painting in *********, **. We were given warranty on each vehicle. Two had a three year warranty and *** had a one year warranty. All were singed by the manager, ***** *****, when we paid and picked picked the vehicles. The last one e was a 2010 Chrysler 300 that we had the color changed from. Red to black. We picked picked it up on 1/26/2024.On 2/13/24 at apx 3:00 pm I took the 2010 Chrysler 300 back to Econo and showed them my warranty and asked them to please fix the paint that was chipping off and also on my 2011 Lincoln Town Car. I was told the warranty was no good because it was the wrong warranty and I should have been given a one year warranty not a three year warranty. I tried to nicely explain that this was the warranty we were given for the Chrysler 300 and also the 2011 Lincoln Town cars. I also added it a clear coat had been applied as was agreed because I was having three vehicles painted. The man I spoke to was the manager I supposed was not very friendly. I asked him if he knew anything about business law and I did because we owned two small business. His response was have a nice day and take us to small claims court. This was all said with my wife ****** ******* present. I don't want any money back I just want the warranty I was given on both cars to be honored. It was not my fault the wrong warranty was given to me
Business Response
Date: 03/25/2025
I have forwarded this complaint to our area supervisor for his review and response.

Customer Answer
Date: 03/26/2025

Complaint: 23081104

I am rejecting this response because: They are just putting this off. The right thing to do is simply honor the warranty. It will save alot of time and aggravation on both our parts. It's simple look up what a company should do when this happens. It's in black and white.

Sincerely,

**** *******
Business Response
Date: 03/31/2025
Our supervisor did reach out to Mr. ******* but the waranty that was presented appeared to be blank and we could not honor it. We are sorry that we were not able to satisfy Mr. ******** warranty issue.
Initial Complaint
Date:02/28/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had an absolutely horrendous experience at Econo that I feel compelled to share. I would rate them a 0/10 for their service and professionalism.I dropped my car off on Monday, expecting a smooth process. However, when I returned to pick it up, I was given the wrong key and told it was mine. After showing a photo of my actual car key, the staff member informed me that my key might have been given to someone else. To make matters worse, that person wouldnt be able to return the key until after closing hours. Since it was a Friday, this meant I was left without my car key until Monday, effectively stranding my vehicle at the shop.The situation escalated when I tried to express my frustration to the manager, *****. His behavior was not only unprofessional but also felt prejudiced, as he cursed at me and called me a racial slur for their mistake. This was completely unacceptable and added to my distress. Now, I find myself in the unfortunate position of having to contact the police to retrieve my key from the customer who mistakenly received it.Overall, my experience at has been nothing short of terrible. I strongly advise others to think twice before trusting them with their vehicles. Its incredibly frustrating to feel that your belongings are not safe in their hands, and to be treated with such disrespect is simply unacceptable.. Unfortunately, I believe that proper guidelines for running a business were not followed, which has left me in a difficult. The key cost of over $350. Additionally, I have incurred significant expenses from extending my rental car, which has added to my frustration.I understand that unforeseen circumstances can arise, but I expected a higher level of support and communication from your team during this process. I would appreciate any assistance you can provide.
Business Response
Date: 03/05/2025
We are sorry to hear about Ms. ********* unpleasant experience. I have forwarded the complaint to our area supervisor for him to review and respond to the customer.

Customer Answer
Date: 03/05/2025

Complaint: 23002574

I am writing to formally reject the response provided regarding my recent concerns. After careful consideration, I feel it is important to express my reasons for this decision. The situation at hand involves the manager, whose behavior I found to be aggressive and unprofessional. This has left me feeling unsafe and uncomfortable in our interactions. It is crucial for me to engage in a dialogue that feels genuine and constructive, and unfortunately, I do not believe that is possible under the current circumstances.

Sincerely,

Keliesha *******
Initial Complaint
Date:02/25/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Took my Jeep to pleasant view location on 02/04/2025 and talk to guy named *** who said he was the owner when asked multiple times. I had to call them on 02/07/2025 just to find out he proclaimed the car was ready the next day (red flag) but he couldnt reach me. The Jeep paint was way off from the original color and had major imperfections and debris all over the hood. Paint was chipping already within 1 hour from the black debris that was left in the paint job. *** claim to have told me that his computer told him that was the correct color and even after seeing that the colors were way off he claimed that he would not respray the vehicle but would only buff the imperfections out as best as he could if I paid him an additional fee and purchase the correct paint myself. Why would I pay you to mess up my paint job and then pay you to fix it? Why wouldnt he just do this the first time? This is a horrible first time experience and please be aware these guys are for junk cars and trucks and do not take your new car to these guys.
Business Response
Date: 03/05/2025
We have contacted Mr. ****** and he is scheduled to come by the shop on Friday, March 7th to take care of his issues.
Thank you.
Initial Complaint
Date:11/25/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
October 21, 2024 was the last time I picked the car up from Econo Auto Painting in **********, ***Please read the attached letter I wrote to the corporate office as I had been in contact with them regarding issues with the work and service. I also wrote a letter around November 8, 2024 to the corporate office, Vice President and mailed to their registered agent list in the State of Florida Corporate filings. You will see a letter mailed back from their registered agent denying that they are the registered agent and refused to forward the letter to the ***************** There are also pictures attached of my freshly painted car covered in sanding dust from Econo Auto Painting, given back to me twice in this condition. Please read the attached letter sent to corporate office for all the details. Thank you
Business Response
Date: 11/25/2024
I have forwarded the complaint to our area supervisor for his review and response.
Customer Answer
Date: 11/27/2024

Complaint: 22600490

I am rejecting this response because: the responder is not the person to whom the letter was addressed. The letter was addressed to an officer in this Corporation, Director **** ******, not to the regional supervisor who ignored, and never responded to my last call and complaint to the corporate office. This complaint needs to go to one of the executives in this corporation because there are major problems with this corporation, as you can see with an F under BBB and only the executives have the power and authority to fix them. Please direct this entire complaint to the Owner or Director of this corporation.

Sincerely,

**** *********
Business Response
Date: 12/02/2024
We repaired Mrs. *********** 300z at the ********** location. We did bodywork and repainted her car. When she came to pick the vehicle up she was unhappy with the black trim on her vehicle. She thought that was included in her paint job so as a courtesy to her, we painted
ALL the black trim on her car at no charge to her. We then delivered the vehicle to her and explained all the care instructions before she left. She returned saying she had a problem with how the hood looked on the vehicle. At this time, she revealed that when she went home she put a car cover on the vehicle after being instructed not to. In the interest of good business prctice and to keep a happy customer, we agreed to repaint her hood at no charge. She then dropped her vehicle off and had more issues she wanted to address at this time and again in the interest of customer satisfaction we agreed to addresss the other areas as well. She picked up her vehicle again and left with no issue at the time until now receiving this BBB complaint from her. I do not know what more we can do to satisfy this customer.
**** *****, North Carolina District Supervisor.

Customer Answer
Date: 12/02/2024

Complaint: 22600490

I am rejecting this response because:

Complaint: 22600490

I am rejecting this response because: I rejected this same response initially because of **** ***** being the person to respond. He is not the executive, and not the person who should address this complaint.

This is a ridiculous response. I complained immediately to the corporate office while I was there in the parking lot. The manager, Obi, was not talking. He wouldn't look at me when I went in the office to get my keys. Further more, there was not supposed to be any contact between myself and the manager Obi because of the previous contacts and his anger, total disrespect, and belligerence towards me. That Is why the regional manager, Mike made arrangements to show up when I brought the car back so Econo could correct the problems they created, and he was supposed to be there when I picked the car up so that I would not have to deal with that angry manager, Obi, but **** did not show up! There was nothing other than the problems Econo created that was asked to be redone! **** knows that. We should not be having this conversation because we moved beyond the reasons for having to bring the car back.
There is a letter attached to this complaint telling Econo they owe me because of the damage listed in the attached letter. That is the center of this complaint. That was addressed to the Director of Econo, **** ******, and not **** who never responded to my last complaint through the corporate office while I was at Econo. **** should not be answering this complaint!

This is the second time I asked for my complaint to go to the executive office, as that is where it is addressed. Econo has a history of avoiding forwarding complaints to the executives. That is why they still have an F rating, no one ever resolves real problems, the people they hire!!

Furthermore, **** does not have the authority to properly address the issue and payment that Econo owes me. Please have my complaint addressed by the Executive Director not a person who is being totally dishonest, didn't show up as promised at the ********** location, refused to respond to the last complaint about damages, and has no authority over a major situation such as this.

Sincerely,

**** *********
Business Response
Date: 12/06/2024
As the area supervisor, **** ***** is the person to handle any and all complaints out of ***************
Customer Answer
Date: 12/12/2024

Complaint: 22600490

I am rejecting this response because: **** ***** is not the Director of this company. It is the same person who not properly address the problem before it led to this escalation. When the complaint is partially involving him, it is ethical business practice to have the Executive Leadership Team to address the problems. If not, the problems will become more damaging for the company. To whomever is giving this response, you need to stop trying to circumvent addressing this issue because this issue will become a national spectacle.

Sincerely,

**** *********

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Econo Auto Painting & Body Works is NOT a BBB Accredited Business.