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Business Profile

Vitamins and Supplements

Premier Vitality LLC.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Vitamins and Supplements.

Complaints

This profile includes complaints for Premier Vitality LLC.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Premier Vitality LLC. has 3 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/10/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      SEE EMAIL BELOW. I AM HOUNDED CONSTANTLY WITH EMAILS FROM THESE SCAMMERS. THE UNSUBSCRIBE BUTTON DOES NOT WORK AND THE HARASSMENT NEVER ENDS. I HAVE NO IDEA WHO THESE PEOPLE ARE NOR HAVE I EVER DONE AN OUNCE OF BUSINESS WITH THEM. THE EMAILS WILL NOT ALLOW ME TO CUT AND PASTE THE **** AND IMAGES HOWEVER I AM SENDING THE ORIGINATING EMAIL ADDRESS WHICH APPEARS BOGUS AND THE COMPANY INFORMATION APPEARING AT THE BOTTOM OF THE ****** THE HOUNDING ABOUT TOE NAIL FUNGUS, WEIGHT LOSS AND NOW TINGLING NEVER ENDS. THESE SCAMMERS ARE TARGETING INNOCENT CONSUMERS ESPECIALLY SENIOR CITIZENS AND I AM SICK OF THE DAILY HARASSMENT WITH THESE EMAILS.neuropathy gone ** ******** **** ****************************************** ***** ** ** ******************** ** *** ** *** **** ** ******* ****** ******** ***** **** ** *********** ********* * ***************************************************************************************************************

      Business Response

      Date: 06/25/2024

      To whom it may concern, 

      I apologize for any inconvenience caused by the emails *********************** have received from Premier Vitality. Our Audience's privacy and satisfaction are very important to us.

      I would like to explain that all emails sent on our behalf are only to users who have opted in to receive emails from us. We value their preferences, and we make it easy for our audience to manage their email subscriptions. If at any time they wish to stop receiving our emails, they can easily unsubscribe by clicking the "unsubscribe" link included in every one of our emails.

      To ensure *********************** no longer receives emails from us, I have immediately removed her email address from our mailing list. She should not receive any further emails from us.

      If there is anything else I can assist you with or if you have any additional concerns, please do not hesitate to let me know.

      Thank you for bringing this to our attention and for your understanding.

      Best regards

    • Initial Complaint

      Date:02/13/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Transaction date 11/20/2022. Ship date 11/21/2022. Order # ********* (not positive of 3rd number).Item 297-NRVSPT-137. NeuroPure.I have contacted them 3x via email - 12/12/22, 12/19/22, and 2/8/23 - ************************************** They refuse to give me an address to return the product to (at my cost) and then refund my money even though it clearly stated refund if not satisfied. I've tried returning it to the original address, but the post office refuses, saying it is not a valid address. I've tried calling, ************, with no luck.They respond to my email but trying to make a deal and when I say no they do not respond back.

      Business Response

      Date: 02/14/2023

      Hello BBB of West *******, Inc.,

      Thank you for letting us know and contacting us regarding this case.

      We answered all the customers emails on time, providing options about the purchase.

      We stop receiving answers and we have never received the order back to our warehouse for a full refund, as stated in our terms and conditions.

      Also, there are several attachments to this case, that proves the delivery of the product and customer comunication as well.

      At this point, the order seems to be outside the 60-days refund period, I apologize for any inconveniences as that is not our intention at all.

      Let me know if there is anything else that we can do to help.

       

      Regards,

      ****************************

      Customer Answer

      Date: 02/14/2023

       
      Complaint: 19384140

      I am rejecting this response because:  they never sent me an address to return the product to; it has been taken to two different post offices and they rejected sending due to the address.This is a scam and others will be made aware of this company and how they treat people.

      Sincerely,

      ***************************

      Business Response

      Date: 02/17/2023

      Hello,

      Great to hear back from you and I apologize for any inconveniences

      We are sorry you are not interested in continuing with NeuroPure

      You can return your bottles of NeuroPure to the address below.

      **********
      19655 *********
      #**
      ******, ** 80011

      Please be sure to include the following in the package so we can process your return properly:

      Full Name
      Email Address
      Order Number
      Original Packing Slip (If Possible)

      For faster processing of your refund please email us the tracking number for the package after shipment

      If you have any questions please let me know.

      Regards,

      ******

       


    • Initial Complaint

      Date:11/08/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have tried to return blood sugar blaster three times tried to call the company to resolve this problem with no success. They were very rude. I then contacted **************** through Dillards and explain to them the issue I was having with his company they were able to give me the correct address in ******** I mailed it to them they received it but refused to refund me the $177 plus shipping cost . I was able to contact them one last time in ******* ******* and explain to them what my situation was. They told me that since I complain to ****************, they would not refund me the money. I was very disturbed by this ,what kind of company is this? That would do this to consumer. The product was causing my blood pressure to increase rather than decrease my sugar levels. They take advantage of seniors very sad. Thank you.

      Business Response

      Date: 11/09/2022

      Hi it is impossible to return the customer money from their purchase as they filed a dispute with their credit card company.

       

      Their is no money to return since the customers credit card company has disputed the charge and taken funds from purchase from us.

    Premier Vitality LLC. is NOT a BBB Accredited Business.

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