Complaints

This profile includes complaints for SPM of Alabama LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  SPM of Alabama LLC

  913 S Parsons Ave STE A Brandon, FL 33511-6044

• 

  SPM of Alabama LLC

  1103 Richard Arrington Jr Blvd S Birmingham, AL 35205-2809

• 

  SPM of Alabama LLC

  7010 Lake Nona Blvd Orlando, FL 32827-7608

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/13/2024

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 21843006
  
  I am rejecting this response because:

  1) as today June 24 no pest control service was provided since April, somebody is always at home and nobody came on May 15 to treat the apartment;

  2) on June ************************************************************************************* addition I sprayed for termites and I put cockroaches traps everywhere since management is nonexistent.

  3) attached you will find pictures of common areas, trash room, storage rooms, gym to suggest you to change the janitorial company or to inspect their  work. There are stains on the floor of hallways since months, trash room on the ground floor is disgusting, it needs a proper cleaning with disinfectant, rodents traps need to be replaced with new ones! I assume the inspection done on June 11 by management was incorrect!!!
  I want a refund of the extra fee I am paying every month for pest control from April to current date.
  Sincerely,
  
  *************************

  Business Response

  Date: 06/13/2024

  Good afternoon. Management has responded twice to this apartment (April 11, 2024 and June 12, 2024) to inspect for any evidence of insect infestation and found no insects in the specific unit, nor evidence of infestation in any other units in the building. The unit was treated via normal monthly professional pest control on May 15, 2024, and will be treated on the standard monthly pest control visit in June. The property has weekly janitorial service to clean common hallways, trash rooms, and exterior areas. All areas mentioned in the complaint were cleaned and clear per management inspection on June 11, 2024. Please feel free to reach out to *************************** if we can provide further information, or directly to the Regional Property Manager at **************. Thank you. 

  Business Response

  Date: 07/08/2024

  After reviewing these pictures, the property does not look familiar. Can I ask which property they are referring to? The complainant never listed the site.  

  Business Response

  Date: 07/10/2024

  ******************,
  
   
  
  Thank you for meeting with me this afternoon to discuss your concerns about pest control and building maintenance at ********************* and Docks. We value your feedback and aim to provide you with a comfortable living environment.
  
   
  
  Based on our discussion, pest control is a service that will be scheduled with our vendor whenever you request it for your home. We will arrange the service and notify you of the confirmed appointment date.
  
   
  
  We have also taken care of the trash room overflow issue and have organized additional cleaning days for these areas with our cleaning vendor.
  
   
  
  We appreciate you being a resident of ***************
  
   
  
  Sincerely,
  
  *******************
  
  ********************* and Docks
  
  Senior Property Manager

  Customer Answer

  Date: 07/11/2024

  
  Complaint: 21843006
  
  I am rejecting this response because:
  I was not aware of the change of the pest control policy with new management. I lived in the building for 8 years and every month my apartment was provided with service without any kind of prior authorization or request. Manager should have posted the new rules about pest control service from the beginning.

   

  Sincerely,
  
  *************************

  Customer Answer

  Date: 07/19/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

  Business Response

  Date: 07/12/2024

  ******************,

  I will place your apartment on the Pest Control List for monthly service.  Our team will follow up with you on which week of the month this service will be provided.

  In the meantime, I have also placed a $100 Credit on your account for the inconvenience surrounding the Pest Control Service.

  Thank you for being our resident,

  Harbour Pointe Villas and Docks Team

  Customer Answer

  Date: 10/22/2024

   
  Complaint: 21843006
  
  I am rejecting this response because:

  After many attempts to solve different issues either by phone, talking to Mr. **** ***** and ***** and sending messages on the portal and conversations with the handyman, I am forced to use again BBB for a solution. After 3 MONTHS with a broken toilet seat and a broken master bedroom blind, FINALLY ****** changed the toilet seat provided by myself. We are still waiting for the new blind because the old one is irreparable being almost 10+ years old ( an handyman came to take the measurements few months ago and he never came back). The way you manage the repairs and everything else is really deplorable and unacceptable, waiting months to be done despite the rise of the rental fee. I called the ** Mr. ******** in July to discuss about it but he didnt answer, Mr ***** called me back and he said i have to pay the new price. I think the price should be reduced and not increased if I have to wait 3/4 months for some repairs and there are not even done. In light of these facts and being good tenants for 8 years, please consider an adjustment to my actual rental fee to my previous one ($2960 vs $2935) plus the reimbursement of the toilet seat ($67). There are also incorrect charges in the last few months: July 1 $12, July 2 $75+$75 (twice in the same date), September 1 $12, plus $250 for late payment (we signed the new lease just few days later). Attached you will find all the details included the renter insurance policy that I already sent you a copy but you still bill me $12 monthly. Last time pest control guy was here, it was in August and he didnt come to my apartment, despite I am paying $10 extra every month, you need to change your policy and let him to treat it without asking for the service. Please provide a new blind, since the equipment is 10+ years old and a billing adjustment of $591.

  
  
  Sincerely,
  
  ***** *******

• Initial Complaint

  Date:07/26/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ***Refund of Security Deposit***Refund date due: June 30th, 2023 (due two weeks after end of lease term - 6/17/23)Amount - $250.00 Our expectation was to receive full security deposit refund minus final ************* charge At *********** (*****************, ** *****), we recently encountered a concerning situation with the management. Despite leaving the apartment in a notably improved physical condition compared to when we initially received it, we were unexpectedly charged for cosmetic fixes upon moving out. One specific instance was the stove, which had been diligently cleaned inside and out before departure. However, ********, the management company responsible for *********** apartments, charged us for cosmetic cleaning of the cooking surface. It is essential to note that the cooktop was in excellent working order and had undergone thorough cleaning prior to our move-out. Adding to our dissatisfaction, the apartment building itself is quite old, and it is natural for certain wear and tear to occur over time. Nevertheless, the management is unreasonably deducting deposit funds for what appears to be regular and expected signs of normal use. We seek a fair resolution to this matter, as we believe our actions have exceeded the expected standards of care for the apartment. We have rented from four other apartment communities (Greystar, ******************** and AMLI Residential) over the course of 7 years and have never had an issue with the return of our deposit. It is our hope that the management will acknowledge our efforts and rectify the improper charges accordingly.*********** management responded to our letter only to say that the damage required repair and that they were transparent and fair in the process. Out of our $250 deposit the management returned only $57.06 which I have yet to cash. it is quite disrespectful your treatment by management for tenants that always paid on time and made sure to take care of their property (inside and out).

  Business Response

  Date: 07/27/2023

  Thank you for bringing concerns regarding **************** security deposit to our attention. We take every resident's feedback seriously,and we aim to address any issues promptly and fairly.
  
  Upon reviewing **************** complaint and the details surrounding **************** security deposit, we want to assure you that our team has thoroughly investigated the matter. We understand the importance of transparency and accountability in handling security deposits.
  
  Based on our evaluation, the deductions made from **************** security deposit were in accordance with the terms and conditions outlined in the lease agreement. These deductions were primarily for repairs and cleaning necessary to restore the unit to its original condition, charges such as damages beyond normal wear and tear.
  
  To ensure we maintain the highest level of fairness, we have itemized the charges in a separate document attached to this email. This breakdown includes a detail of each deduction along with the corresponding expenses incurred.
  
  We want to reassure you that we value our residents and strive to create a comfortable living environment for everyone. We genuinely regret any dissatisfaction **************** may have experienced and are committed to addressing **************** concerns in a fair and respectful manner.
  
  If you have any further questions or need clarification on any aspect of the deductions made, please do not hesitate to reach out to our office. We will be more than happy to assist you.
  
  Thank you for giving us the opportunity to respond to your concerns, and we look forward to working towards an amicable resolution.
  
  
  Kindest regards, 

  *******************************, Community Manager
  ******************************************************************************************;
  *************** | Fax **************
  ********************** | *************************
  Professionally managed by SPM ******************* | www.SPM.net

• Initial Complaint

  Date:01/30/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was living at ************************* **************************************************************************************** and apartment management terminated my lease for her reason : refusing to renew my lease on top of that I was a victim in domestic violence and she knew that! We then went to court and they said that if I moved out by march 12,2021 that I wouldnt have an eviction on my record and she put a balance of ***** on my credit for an eviction! And its wrong she has thrown me an my kids out on the street for being victims ! When she was supposed to protect us but instead she left us for dead !

  Business Response

  Date: 01/31/2023

  ************************* 
  5350 ************************** 
  ********, ** 36582 
  ************** 
  TTY ************** 
  
  
  January 30, 2023 
  
  To: BBB 
  Re: *********************;
  
  As stated in the lease that is agreed upon by the resident at move in, the determination for non-renewal of a lease is based on repeated violations of the Lease and/or Rules and Regulations.  The residents files are carefully reviewed at renewal and a determination is based on the contents of the file.  If a tenant is issued a Lease Termination due to non-compliance and willfully vacate the property by expiration date noted, an eviction is not placed on their landlord history.  If a court eviction has to be filed an agreement can be made with the resident to move and the eviction not be placed on their landlord history. However, the resident will be responsible for any charges occurred during their residency and/or any legal fees.   
  
  All Residents sign a Violence Against Women and ****************** Reauthorization Act of **** addendum when they move-in stating in case of any conflict between the provisions of this **** and the lease the provision of the **** will prevail.  The resident is required to submit the completed form and documentation within 14 business days to receive the protection of the ****.  Failure to provide the proper documentation can result in eviction.  The Violence Against Women and ****************** Reauthorization Act of **** is posted at all properties and consistently monitored for all individuals.  As it states, If you are receiving assistance under Section 8, you may not be denied assistance, terminated from participation, or be evicted from your rental housing because you are or have been a victim of domestic violence, dating violence, sexual assault, or stalking.   
  
  Sincerely, 
  Management of ************** 
  
  

• Initial Complaint

  Date:12/19/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 18601596
  
  Good *************************************** requested additional information in order to assist with resolving the complaint. The property name is ********************, located in **********, **.

  
  Sincerely,
  
  ***********************

  worked. However, this was not communicated during our tour. I even asked if we could access the building with a code at the call box and was told no, but that the box was operable. Its been several months, and the issues are no closer to a resolution. We deserve to live in a safe, theft free environment and the management is doing nothing to alleviate the lost expenses we continue to incur with theft of mail and packages. Given this is a felony that is happening regularly this should be a priority or residents should be allowed to find accommodations that are safe elsewhere.Many apartments use lockers for package deliveries as well, yet nothing has been done to date.

  Business Response

  Date: 01/03/2023

  Hello,

  We would like to address this complaint immediately and are requesting further information.  We manage many properties, so I need to know which property this complaint is in reference to.  Please let me know the property name and address, so I can take action on this complaint immediately.

  Thank you

  Business Response

  Date: 01/06/2023

  January 6, 2023
  In response to complaint #******** for ******************** in **********, **. Our local management office was notified in December 2022 that a small number of resident packages had been reported delivered but were missing and presumed stolen. While the Management offices are not responsible for package deliveries or mail carrier issues, we offer a delivery location within the building as a courtesy for our residents to have packages delivered if they are not home. Due to the theft, our office completed an audit of access systems, upgraded its access control computer, performed repairs on the entrance call box, contracted with ****************** that allows for delivery drivers to enter the building with an app and deliver packages directly to resident doors. A property-wide notice was sent via email on December 22, 2022, notifying residents of these measures. Additionally, the complaint notes that the resident requested to install a camera doorbell but was denied. It is our policy that residents are allowed to install battery powered camera doorbells (such as Ring), provided the installation does not damage walls/doors. If additional assistance is needed, the resident may reach out directly to the Regional Property Manager via email at ************** or by phone at **************.

• Initial Complaint

  Date:12/09/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Filled out a lease application in September. And paid the 75$ application fee. Was told the turnaround time would be a few days, it is now December! And still have no approval nor denial. Im not able to contact them via email nor phone I send 5 emails AT THE MINIMUM per day and call with NO RESPONSE! The one communication we did have was asking me to resubmit documents that I had already submitted, but I had no problem resubmitting them. After that no response I dont even know if my application has been submitted. I have tried to call the corporate SPM office left several voicemails . No response or email back from them as well.

  Business Response

  Date: 01/04/2023

  *************************** applied for an apartment on September 12, 2022, at a new tax credit community - ****************** -  in *************, **. 

  The approval process for the tax credit program can be cumbersome - the applicant has to provide: birth certificates, bank statements, student status, social security card, drivers license, proof of all income (paystubs, bank statement, life insurance, investments, divorce decree, child support documents, 401 K, investments, etc).  We were also waiting on the Certificates of ***************) from the city (since it is a new development).

  Unfortunately, we cannot send the application to the compliance department for processing until we have received all documents from the applicant.  Once we received, our compliance department reviews/processes the application to ensure that the applicant meets the income requirements, etc. 

  *************************** application was approved for move-in and she moved into the community on 12/14/2022.