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Business Profile

Pool Contractors

TAMPA BAY POOLS

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pool Contractors.

Complaints

This profile includes complaints for TAMPA BAY POOLS's headquarters and its corporate-owned locations. To view all corporate locations, see

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TAMPA BAY POOLS has 2 locations, listed below.

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    Customer Complaints Summary

    • 7 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/09/2025

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I entered a warranty request related to the ground sinking around my filter pump pipes. After numerous requests to speak to someone no one in the organization would even give me a call to schedule an inspection when its obvious the cause for the ground sinking was due to poor craftsmanship that is either related to the dirt not being packed around the pipes properly or debris being packed with the dirt that has eroded and now causing voids/sinking. Prior to the pool installation my ground was level with no issues. Im requesting to be contacted by this company to inspect and resolve my warranty concern by correcting the poor craftsmanship they performed.

    • Initial Complaint

      Date:10/22/2024

      Type:Service or Repair Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was in contract with this company and was pressured to sign an agreement that stated no verbal promises were made and everything will be in writing after that there were multiple verbal promises made and when I asked for it in writing the company refused and said they dont do that. I asked to speak to the manager or owner and I was told he doesnt talk to anyone and thats the sales reps **** Now they cancelled my contract and refused to talk to me to discuss my questions about getting their promises in writing. Very unethical place to do business in my opinion.

    • Initial Complaint

      Date:11/06/2023

      Type:Service or Repair Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Tampa Bay Pools completed my pool, and it looks great. However, they did not return my yard to its original grade. Because of this, when there is a heavy rain, the water collects right outside the channel drain. In turn, the channel drain backs up and floods the decking and has come extremely close to entering my house. I have been trying to get someone to come out for months and have spoken to several people at TBP's. I continue to get told someone will be out and then no one shows up. **** from TBP's came one time for 30 seconds and determined the problem was the pavers and sure enough it wasn't the cause of the flooding. I have sent videos, pictures and call **** on a weekly basis and most of the time my calls are ignored. I need a solution to this issue and need it now.

    • Initial Complaint

      Date:08/11/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have attempted on numerous occasions with no resolve to have the issues addressed with the swimming pool I just had built by Tampa Bay Pools. At rear of my pool decking I'm still missing the installation of a piece of travertine. Also, my pool and spa are suppose to be heated but the temperature on the app does not rise when on and the pool or spa does not appear to heat up. I paid entirely too much money for this pool to be receiving this poor customer service. I am requesting to be contacted by the ***** immediately to meet with at my home to address these concerns or I will be getting my lawyer, NAACP, Congressman and Channel 8 News involved. I DO NOT HAVE TIME TO CHASE PEOPLE I HAVE PAID TO PERFORM A SERVICE THEY AGREED TO AND WAS PAID FOR!!! THIS IS ABSOLUTELY RIDICULOUS AND ANOTHER EXAMPLE OF A COMPANY TAKING CUSTOMERS MONEY AND NOT HOLDING UP TO THEIR END OF THE DEAL!!!!!

      Business Response

      Date: 08/16/2023

      This complaint is the most unfair and unwarranted complaint in 21 years of being in business. Mr **** was in communication with our superintendent and the piece of travertine coping was a 3' piece, outside the screen that didn't prevent use of pool or deck. Yes, it needed to be done and took some extra time but was done before we even saw this complaint. The heater was never reported to us as a problem and once we read it in his complaint it was fixed that day. It was a breaker that needed to be reset.  

      The comment that we are another company that takes money and doesn't deliver is not only not true but extremely unfair to characterize. 

      To our knowledge, there are no other items outstanding.  No further action will be needed.  

    • Initial Complaint

      Date:06/06/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My pool was completed with Tampa bay pools 2 years ago in approx May/June 2021. After my pool was complete I had flooding on my deck which was "fixed" once. After that the flooding continued and I placed another warranty request which went untouched for months. Finally the day before my warranty expired a paver crew showed up at my house to finally fix the issue. They came, tore up some pavers, put them back and left. My warranty expired the next day. Since that time the exact same area continually floods, the issue that they state they fixed two times prior is still an issue and was never fixed. I realize my pool decking is out of warranty at this point, but isn't there any recourse due to the fact that it was never really remedied the first two times they came out. Also, how is it fair that Tampa Bay pools comes out the day before my warranty expiration to supposedly fix the issue when the first time it was supposed to be fixed it was not. This issue occurred from day 1 and is still continually flooding and was NEVER fixed , Its the same exact spot that is flooding. I'd like this fixed since it was never addressed the two times before.

      Business Response

      Date: 06/15/2023

      We have contacted customer and will be going out to assess the problem and address.  We had listed repair complete last year and was not aware problem remained.  

    • Initial Complaint

      Date:09/12/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      New pool in March 2021 and have reoccurring issues with the poles popping holes above the water line. Have had 3 service calls and patch work done. For 6 months their deck repairman was sick and I was given a 2nd man contact info and he never returned messages and now they are saying pool warranty over. Constant runaround and this company customer service is the worst. Ill never refer anyone to them.

      Business Response

      Date: 09/13/2022

      Pool was actually completed in February of 2020.  The acrylic issue on the cantilever was repaired last summer but more have come back apparently.  The gentlemen that did the deck was hospitalized and due to health issues no longer can work. We have attempted to have another gentlemen repair it but he hasnt responded.  We apologize for the runaround he received and will work on getting someone else to repair the issue. We need time to arrange this now.  Management is aware as they werent before and will update customer shortly. 

      Customer Answer

      Date: 09/30/2022

      Please do not close complaint because I initially received an email from the business saying they will have a service man cintact me. No one has contacted me and no action has occurred in their behalf.  Please contact Tampa Bay Pools and request another update.  I was unaware that I was to update my complaint until todays email.



      Sincerely,

      *********************************

    • Initial Complaint

      Date:09/07/2022

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 5/9/2022, I provided Tampa Bay Pools with a boundary survey for my property, which outlines the property's measurements in great detail. On, 5/12/2022, *********************** from Tampa Bay Pools met with me at my property for a consultation, **** took her own measurements of the property along with pictures. On 6/3/2022, I signed a contract with Tampa Bay Pools, which included a $5000 deposit, based on the blueprint/design Tampa Bay Pools presented. Again, I signed the blueprint/design presented by Tampa Bay Pools as part of the contract. On 8/3/2022, Tampa Bay Pools informed me that they would not be able to build what they designed and I was contracted for. Ultimately, Tampa Bay Pools was unable to fulfill the contract and is now refusing to refund my deposit of $5000. Tampa Bay Pools has also made comments after the fact that infer they knew that they'd be unable to deliver the pool that was contracted for making this situation even more fraudulent. Character space and time being limited, please contact me for a detailed timeline, correspondence from the company, and the contract in question if you would like to review the circumstances for yourself and reach your own educated conclusion. To summarize, Tampa Bay Pools is not able to provide what was signed and contracted for and needs to return my refund of $5000 immediately.

      Business Response

      Date: 09/20/2022

      We spoke to customer and though just talking, settled issue and will be building his pool.  He has requested this be removed so I hope BBB honors his request. 

      Customer Answer

      Date: 09/22/2022

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***************************

    TAMPA BAY POOLS is NOT a BBB Accredited Business.

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