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Business Profile

OBGYN

Humanitary Medical Center Brandon

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in OBGYN.

Complaints

This profile includes complaints for Humanitary Medical Center Brandon's headquarters and its corporate-owned locations. To view all corporate locations, see

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Humanitary Medical Center Brandon has 4 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/23/2022

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was required to pre-pay for my my deductible and out of pocket expenses prior to giving birth. My insurance changed so I quickly contacted the doctors office to provide the updated insurance card. I also provided a physical copy in person. They have not billed the correct policy so my deductible and out of pocket expenses were met by another provider. As such, the amount I prepaid to them was not owed. This office is essentially balanced billing. I have contacted them January, February, March, April, July, August and September to coordinate between them and my insurance to resolve this issue. Today I was told that I never provided them my insurance therefore they cannot help me, completely contradicting the notes in which their representative read back to me. *** tried to leverage my insurance company to assist in receiving a refund or resolution with no help. I have no explanation of benefits or updated bill. They in fact are now claiming I owe them more money now that I have requested a refund.

      Business Response

      Date: 10/11/2022

      We have reached out to the patient and are working with our corporate office to make the necessary corrections.

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