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Business Profile

Vitamins and Supplements

Keto GT

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Vitamins and Supplements.

Complaints

This profile includes complaints for Keto GT's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Keto GT has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Keto GT

      867 W Bloomingdale Ave #6914 Brandon, FL 33508

    • Keto GT

      101 S 12th St Tampa, FL 33602-4207

    • Keto GT

      PO Box 6914 Brandon, FL 33508-6015

    Customer Complaints Summary

    • 128 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/26/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered the Keto-Start kit online in August ********************************************************************************************************************************** confusing advertising. I expected a charge of $59.99 but it turned out to be $199.99. When I called on 8/7, the company apologized and gave me a credit of $59.99, which is all I could get. I asked them to cancel any future orders and they agreed to do so. However, on 9/7/22, I received a credit card charge of $139.98, although I had cancelled any future orders and I also did not receive anything for the amount that was charged. When I called the company (listed as SHOP BIOLYFE at ************), they said I never cancelled the future orders and that it showed on their end that the post office HAD delivered the 9/7/22 order at my mailbox on 9/12/22. They provided a tracking number and said I would have to deal with the post office on the matter. I am very upset at their business practices. I should not be charged for something I never received and to have to go through all of this at my age (65) is very difficult. They would also NOT provide me with their ADDRESS. I've filed a dispute with my credit card and with the post office. Please help me with this.

      Business Response

      Date: 09/30/2022

      Hello *****,

      We regret any inconvenience that the customer has experienced, and we assure you that we are doing everything possible to resolve their complaint.  We take great care to ensure that important matters such as this are properly managed. 

      We went ahead and issued a full refund as the customer requested. Please allow **** business days depending on your bank's processing time for the credit to reflect back to your account.

      Rest assured, the account is canceled and you won't receive any further charges. 


      Thank you

      Customer Answer

      Date: 10/03/2022

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  Thank you so much for your assistance in this matter.

      Sincerely,

      *********************

    • Initial Complaint

      Date:09/26/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I did not order re-occurring deliveries. The product is not that great and does not work as advertised. I ordered from them on August 12, 2022. It appears on my credit card statement as: Shop Bio Lyfe, phone number ************.

      Business Response

      Date: 09/30/2022

      Hello *****,

      We do apologize for any inconvenience this may have caused you. If you have not cancelled your account has rolled into a monthly subscription as agreed to by the terms and conditions (you had to agree to the terms to be able to place the order). We did not receive a cancellation request from you in the allotted time, so we naturally assumed that you were satisfied with the product and charged you accordingly, as agreed to by the Terms and Conditions.

      We went ahead and issued a full refund for the second order without the need to return the products. Please allow **** business days depending on your bank's processing time for the credit to reflect back to your account.

      Rest assured, the account is canceled and you won't receive any further charges.

      Thank you

    • Initial Complaint

      Date:09/26/2022

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Filled out ********** survey. Did not realize it was a scam. They charged $1.95. Then second charge of $ *****. Did not order or want product.

      Business Response

      Date: 09/30/2022

      Hello,


      Apologies for the inconvenience, but we are unable to locate an account for the consumer. Please provide the name/brand of the products and some information for us to be able to look up your account (name, address, phone number, email address the order is under).


      Thank you.

    • Initial Complaint

      Date:09/22/2022

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Aug 5, 2022 I ordered product from Biolyfe Keto GT. I was charged for and received what I ordered.I was not aware of nor did I sign any contract to buy more.I just today, September 21, 2022 I received by **** more product.Upon review, I find my charge card was billed Sept 9 for $****** for this unauthorized and unwanted product.I want the company to stop sending it to me, and I want a refund of ****** for the unordered part.

      Business Response

      Date: 09/26/2022

      Hello *****,

      We do apologize for any inconvenience this may have caused you. If you have not cancelled your account has rolled into a monthly subscription as agreed to by the terms and conditions (you had to agree to the terms to be able to place the order). We did not receive a cancellation request from you in the allotted time, so we naturally assumed that you were satisfied with the product and charged you accordingly, as agreed to by the Terms and Conditions.

      We went ahead and issued a full refund for the second order without the need to return the products. Please allow **** business days depending on your bank's processing time for the credit to reflect back to your account.

      Rest assured, the account is canceled and you won't receive any further charges.



      Thank you

      Customer Answer

      Date: 09/26/2022

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *********************************

    Keto GT is NOT a BBB Accredited Business.

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