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Find a Location

Ed Morse Cadillac of Brandon has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforEd Morse Cadillac of Brandon

    New Car Dealers

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    New and pre-owned automobile franchised dealer featuring sales, parts, and vehicle servicing.

    Products & Services

    This company is a full service new and pre-owned auto dealership.

    Business Details

    Location of This Business
    11020 Causeway Blvd, Brandon, FL 33511-1998
    BBB File Opened:
    5/17/1996
    Years in Business:
    30
    Business Started:
    4/1/1994
    Business Incorporated:
    6/1/1960
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    BBB records show a license number of RSB0900226 for this business, issued by Department of Financial Services

    These agencies may include:

    Department of Financial Services

    200 E Gaines St

    Tallahassee FL 32399

    (877) 693-5236

    https://www.myfloridacfo.com

    BBB records show a license number of VF-1001058/1 for this business, issued by Department of Motor Vehicles-Tallahassee

    These agencies may include:

    Department of Motor Vehicles-Tallahassee

    2900 Apalachee Pkwy # B441

    Tallahassee FL 32399

    (850) 617-2000

    BBB records show a license number of MV16333 for this business, issued by Florida Department of Agriculture & Consumer Services

    These agencies may include:

    Florida Department of Agriculture & Consumer Services

    2005 Apalachee Pkwy

    Tallahassee FL 32399

    (800) 435-7352

    https://www.fdacs.gov

    BBB records show a license number of VF-1001058-1 for this business, issued by Department of Motor Vehicles-Tallahassee

    These agencies may include:

    Department of Motor Vehicles-Tallahassee

    2900 Apalachee Pkwy # B441

    Tallahassee FL 32399

    (850) 617-2000

    Type of Entity:
    Corporation
    Alternate Business Name
    • Morse Operations, Inc.
    Hours of Operation

    Primary

    M:
    7:30 AM - 8:00 PM
    T:
    7:30 AM - 8:00 PM
    W:
    7:30 AM - 8:00 PM
    Th:
    7:30 AM - 8:00 PM
    F:
    7:30 AM - 8:00 PM
    Sa:
    8:00 AM - 7:00 PM
    Su:
    12:00 PM - 5:00 PM
    Business Management
    • Mr. Dennis M. Macinnes, Secretary/Treasurer
    • Mr. Carmine Colella, President/COO
    • Mr. Edward Morse, III, Chairperson/CEO
    • Mr. Randy Hoffman, Executive Vice President
    Contact Information

    Customer Contact

    • Mr. Dennis M. Macinnes, Secretary/Treasurer
    • Mr. Carmine Colella, President/COO
    • Ms. Frances Morettini, Administrative Assistant
    • Mr. Edward Morse, III, Chairperson/CEO
    • Mr. Randy Hoffman, Executive Vice President
    • Mr. Eddie Gomez, General Manager
    Additional Contact Information

    Fax Numbers

    • (813) 655-6319
      Primary Fax
    • (813) 685-9715
      Other Fax

    Phone Numbers

    Industry Tip

    BBB Tip: Buying a new car

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    04/18/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    I purchased(leased) what should have been a new car being that it was literally on the showroom floor. Since this purchase Ive had my car in the service bay over 6 different times, one time specifically for over a month trying to resolve the same issue. This issue is recurring and only gets fixed for a period of time before Im back in the shop. Ed ********************** Cadillac has given me the runaround for over a year when it comes to this vehicle. It is a lemon, by all definitions of what is covered by the lemon law this car has met every check ***** I have all the documentation for each visit & service rendered. Please Help. Thank you.
    Read More

    Customer Reviews

    2 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Cynthia M

    1 star

    03/29/2022

    Purchase Date - 02/26/2022 Dealership - Ed Morse Cadillac Brandon Salesman - Cory Finance person - Steve Concern: I made a purchase at this dealership on 02/26/2022. Bottom line is - I requested finance to use Suncoast Credit Union because that is where all my financial stuff is. They said ok. Then they came back and said Suncoast would not finance the loan UNLESS I put my husband on the loan due to debit ration stuff. I have financed many vehicles thru Suncoast ALWAYS on my own. But I believed them because I had some loans put on my credit due to divorce 5 years prior. But anyway, they showed me my score of 822 and was truly amazed that they said that. But ok, they put me with another bank. Well come to find out, I was working with my bank Suncoast Credit Union yesterday and found that they did indeed approve my financing instantly WITHOUT my husband and at a CHEAPER interest rate. The bank they placed me with by 1.39% more expensive. Cory (sales) and Steve (finance) flat out lied to me straight to my face. I am extremely disappointed in this behavior from a higher-class dealership. I normally know better but for some unknown reason I trusted everyone at this dealership. This is a very POOR way to conduct business and I will not do business with this dealership again in the future nor recommend to anyone else. I am in the process of refinancing with my original request Suncoast Credit Union at the cheaper interest rate as well as canceling my GAP that I bought thru Ed Morse at $869 and purchasing GAP with Suncoast at $425. Imagine that another high dollar issue. I am hoping the refi goes thru BEFORE Finance gets paid for pushing me to the other bank. AGAIN, I will NOT due business with this dealership in the future nor recommend to anyone.

    Ed Morse Cadillac of Brandon Response

    03/31/2022

    We have tried numerous times to contact the customer so that we could help resolve her issues, but she has not returned any of our calls. She continues to update her posts to social media saying that she has not heard from us, but we have left several messages and are waiting for her to call us back. If she does not, we will not have an opportunity to help her.

    Customer Response

    04/02/2022

    First I only got one call from Jason. Before he called I called finance manager and left VM inquiring about canceling GAP. No response and that was Wednesday 3/30/2022. I returned Jason call on cell phone Thursday 3/31/2022 and left VM. No response. Called again today on office phone today at noon. Left VM. As of 4 no response. Lies lies lies.

    Ed Morse Cadillac of Brandon Response

    04/15/2022

    We have taken care of all the customer's concerns to the best of our ability. Should she require additional assistance, we ask that she contact us. and we will be happy to help.

    Customer Response

    04/15/2022

    Everything is settled.

    Local BBB

    BBB of West Florida

    BBB Reports On

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