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Business Profile

Microblading

Cindy Phan Brows, LLC.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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  • Initial Complaint

    Date:06/16/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I took advantage of a $100 off voucher offer where I put down $100 deposit to get the multidimensional brows done by what looked like a tattoo type machine. The eyebrows alone were around $500. The brows are supposed to last for two years. In all I spent nearly $700 With tip Fast-forward seven days and nearly all of the color that was etched into my left eyebrow is gone, and I look kind of ridiculous. The right Eyebrow had substantially more color put on it was darker when she did it, so its not surprising to me that the right eyebrow kept most of its color.However, you can tell from my pictures that nearly all the color has come off the left side, while the right eyebrow still looks relatively good. The 1st single eyebrow pic that looks dark/normal is the right eyebrow. All the others are of the left one.I was a little anxious about contacting her back after the attitude she gave me, but I did spend around $700 on this, but she should have really done the job properly to begin with.I contacted her, and theres no guarantee to fix the botch job on eyebrows. Another $200 to fix them. Clearly the $100 off voucher is a scam to get you to come in and then pay $200 afterwards to touch up what shouldve been done correctly to begin with. Now Ill have to go somewhere else a week later & pay again to get them done correctly. The argument that some peoples skin reacts differently doesnt apply here because its the same skin on my face and one eyebrow is literally 1 inch away from the other eyebrow. Im not a genetic mosaic anomaly and Im not a calico cat. The skin on one eyebrow is the same as the skin on the other eye eyebrow. Geesh. Anything to get out of responsibility & looking to get the most money out of people for doing the least amount of work. She clearly doesnt stand behind her work either.

Cindy Phan Brows, LLC. is NOT a BBB Accredited Business.

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