Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/07/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company promised a lot when it came to medical billing for our two companies. First we are told that it will take 3 months to be up and running and will be receiving insurance payments. It was more like 6 months without communication even though we tried to contact them several times. After a while we would receive small payments, then payments stopped again. When we finally got a hold of the ****** she stated that the employee that was on our account quit, then then next reason why things were getting done was that her nephew passed away and then her father in law passed away. It just seemed there was one excuse after another and we tried to be compassionate. Then she started to send us invoices for amounts that were too high for the revenue that we would be receiving. When we were having money issues and not paying her right away and we communicated that with her she threatened to send us to her lawyer. We asked multiple times for a copy of our contract which she never sent. Our copy was lost when our computer crashed. Now she is wants to charge us over $1700 for her 8% cut stating we brought in over $17,000 in which we didn't, we brought in maybe $2000 from insurances. This woman is a ***** and is committing fraud.

  

  Business Response

  Date: 12/08/2023

  I reluctantly took on Master ** and ***************** as customers because of the information that they had given me about their companies. They were very unorganized and do not know how to properly use the *** that they pay for. (Not from GRCM). GRCM is a medical billing company that offers billing services to providers, we inform all providers up front- we do not code. This company came to us with many issues in their billing. 1. There were a ton of claims not billed by the previous billing company. The claims were not on file. We had to bill them. 2. there were a lot of corrections that needed to be made that we had to make to obtain payment for claims. 3. the previous billing company did not post payments to the system- herein is where the problem lies. When GRCM takes on a client that wants us to work their old AR we work it, since we get paid a percentage of collections, if we work an account that shows a payment was made once we confirm the payment was indeed sent to the correct address and cashed or direct deposited we post it to the system and yes, we include it in what we bill the client that month, because if not, we work for free! This was explained to ***** on several occasions during our time with them. The complaint that is being made is because after months of being degraded by ************ decided that I no longer wanted to work with them. I sent them a 6 day notice back in September letting them know that I would no longer be servicing their account after **********. My team and I worked dilligently to get their account to a good place prior to us terminating the contract so there would no be a lot of clean up for their new billing company. We had gone through their AR several times prior and had pulled remits that were not posted by the previous company, and some that they had received in the mail during their time with us, but neglected to upload to the share point for us to post. We went ahead and posted all remaining remits in the month of November since this was our final month with them.

  It is crazy to me that a complaint has been filed against my company when i have been nothing but patient with these clients, they never pay their bill on time and when asked about it they told me they have "more pressing issues to deal with" and that my invoice was not a priority, after we had completed the work for them. Had we not worked, they would never have received an invoice since we only bill a percentage of collections on insurance patients. I have already reached out to my attorneys and am prepared to start a law suit against these companies for failure to pay.