ComplaintsforAdventHealth Brandon ER

• Initial Complaint

  10/13/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  On May 4th 2023 I went into advent health with the concern of nausea and vomiting. I had recently gotten my wisdom teeth extracted, and was dealing with stronger pain meds that I had never taken before. I had been vomiting for hours without signs of stopping. I explained the reason of my visit solely for the nausea and vomiting, and explained the recent surgery. When assessing me, the doctor asked me if I had any vaginal discharge, which was an off topic question that threw me off. I answered honestly, that I had noticed something different, but had no reason to think it contributed at all to my reason for the visit. When given my bill I saw that advent health was trying to charge me nearly ***** dollars, the majority of it tests and lab work. They charged my insurance *****. On the list of tests I was surprised to see std tests. I was never asked by the doctor if I was sexually active or pregnant, nor did the nurse explain the nature of the tests being run. Had I known they were running std tests, I would have immediately declined them, as I was not sexually active at the time. I feel extremely discriminated against that they assumed my sexual activity, that I would have multiple partners and that I would practice unsafe ***. Not only problems with the visit, I also experienced issues with billing when trying to dispute these unnecessary charges. I was lied to by the financial services on a recorded line that my account wouldn't be sent to collections. They reached a conclusion on my dispute case and never felt the need to contact me to update me on it, and now I have to deal with collections for an overcharged and discriminatory bill.

  Business response

  10/16/2023

  Thank you for sharing this complaint on behalf of our patient.  Patient satisfaction is our number one priority, and we aim to resolve this matter in a manner that demonstrates our pledge to this commitment.  We will work directly with the patient regarding the concerns.

  Customer response

  10/27/2023

   
  Complaint: 20727860
  
  I am rejecting this response because:

  Advent health made absolutely no effort to contact me at all regarding this issue, nor have they contacted me at all this entire time, resulting in my bill getting sent to collections. After I took initiative and spoke to them once more, their patient services informed me that in the er, std and pregnancy tests are standard issue without needing to ask if you are sexually active or any chance you could be pregnant. What???? Every time I go to any doctor's facility it is standard practice that they HAVE to ask that before moving forward with anything. So at Advent I guess they'll ask about recent surgeries or any missing organs but nothing about sexual activity. One size fits all care solution so they can neatly add 2 thousand dollars in overpriced tests to my bill simply because I'm a woman and 25. I wonder if they do routine std testing for men as well or if its just assumed that every woman needs std testing. Gotta build those new million dollar facilities somehow I guess. I feel sufficiently discriminated against, preyed upon and treated unfairly. Never going to an Advent facility again in my life. A complete and total scam and a ******************* on American Healthcare. 

  
  Sincerely,
  
  ***********************

• Initial Complaint

  02/22/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  BBB unable to locate business

  More info

  Last Friday, February17, I turned in a sheet with blood pressure and heart rate numbers for one week. I was supposed to be contacted. I have called on the phone 8 times today, and told that my request did not have a request number. Obviously, no one in the office cares about service.A physican's assistant, *********************, asked me to submit this information since I had high blood pressure. No one has contacted me.All I get is that the number I press on their phone is wrong.if this is the best that they can do, their medical practice does not meet ethical standards..

• Initial Complaint

  08/08/2021

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Received a letter from north american credit agency credit services saying I owe $88 from adventhealth carrollwood, 12470 telecom dr suite 200, temple terrace, fl The bill shows 4 dates for clinic service 1/2/2019 , 1/8/2019, 1/15/2019, 1/22/2019. I have not received any other bill from them during the year of 2019 or 2020. I contacted the billing office on 7/20 for adventhealth and said to bill the balance to my secondary insurance. They told me it was to late. I told them they had the secondary info and why did they not bill them. they had no answer.

  Business response

  12/21/2021

  Business Response /* (1000, 10, 2021/08/26) */ Certified Mail XXXX XXXX XXXX XXXX XXXX August 26, 2021 Ms. **** ******** *** ****** ***** ****** ****** ****** ** XXXXX Dear Ms. ********: I am writing to you regarding communication from the Better Business Bureau, case number XXXXXXXX. You state that you had been noticed from North American Credit Agency of an owed debt for $88.00. I appreciate how very concerning for you such a notification would be. I reached out to our Patient Financial Services department to review your billing history. The account records document that both your primary Medicare was billed as was your secondary BCBS for all 4 visits. In addition, we sent you a billing statement on the following dates: January 29, 2021, February 28, 2021, March 29, 2021, April 28, 2021 In review of your case we have determined our processes were completed correctly. I encourage you to make final payment to the billing office and send a formal request that the account be pulled from the collection agency. Our mission is to Extend the Healing Ministry of Christ and we apologize for your experience. Through communication from people such as yourself, we can improve the healthcare experience for the next patient. If you feel your concerns were not addressed appropriately, please contact me at XXX-XXX-XXXX. Sincerely, George W., MS, RN, CPHQ, CPHRM Patient Safety/Risk Director Consumer Response /* (3000, 12, 2021/08/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) I received one bill dated july 15 showing 4 dates of service in Jan 2019 one line says payment -557 i am guessing that medicare the other line says adjustments $1608 with a balance of $88. does not show a secondary payment. can you send me a more detail bill ? Consumer Response /* (3000, 21, 2021/10/09) */ 10/9/21 still have not received the amounts the secondary paid towards this claim only a total which i think is only medicare. Do not know why they will not send these details. ALso they waited almost 2 years to send me any letters about what owed given that my secondary ins blue cross records are close and will not pay at this point. if they send me the breakdown of charges showing amounts medicare and secondary paid I will send the, the balance if i owe it but my secondary is suppose to pickup any charges left over from medicare. Business Response /* (4000, 30, 2021/12/03) */ Thank you for sharing this complaint on behalf of our patient. Patient satisfaction is our number one priority and we aim to resolve this matter in a manner that demonstrates our pledge to this commitment. We will send the information directly to the patient regarding the concerns.

• Initial Complaint

  07/14/2021

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Unanswered

  More info

  I went to the Brandon ER on May 28, 2021 due to severe lower right abdominal pain, vomiting, and fever/chills. First question I asked was if they accept my insurance and if I'd be covered here. The man at the counter said yes. I received an ultrasound and CT scan. I received the ER bill and it cost $18K, my insurance only covered $11K, leaving me to pay $6,300 plus the scan reader/doctor bill. They charged me $11,753.27 alone for the CT scan. After viewing their website showing max/min charges for services, the max they can charge is $6K. I also did the price estimator, put in my insurance info, and it said max should have been $1,200. Being young, I have no idea how much things cost. They took full advantage of me and knew I had high deductible plan so they overcharged me. They should have been upfront and more informational. So not ethical on their charges. A CT scan for $12K is unheard of having done research/talking to doctors & lawyers/general people.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩