Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/10/2025

  Type:Sales and Advertising Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Super health took ***** out my bank account with out my knowledge or any explanation why, I would like my money back

• Initial Complaint

  Date:12/23/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had funds deducted from my7 debit card that I did not authorize.

• Initial Complaint

  Date:06/21/2024

  Type:Billing Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Was tricked into ordering multiple items off of a website, wasn't even looking to buy, was just looking at the items and before I knew it I had purchased them. Didn't give me a total, didn't show me the final bill. I received an email with the total and within a minute I contacted them by email stating I wanted to cancel the full transaction. They don't tell me anything, they didn't help me cancel it. All they did was tell me that it was too late and they were not able to cancel my transaction. So I got charged twice, one for 60 and the other for ******.

  Business Response

  Date: 06/26/2024

  Hello,

  We deeply apologize for any inconvenience you may have encountered and want to assure you that we are actively working towards resolving your issue. We prioritize important matters like yours and strive to handle them appropriately.
  
  We need to reassure also that the dispute you initiated to file in your bank should be dropped, If the dispute was not canceled the refund will not go through, Kindly coordinate first with your bank for us to provide return instructions for you to be refunded.
  

  
  

  Customer Answer

  Date: 06/28/2024

   
  Complaint: 21883522
  
  I am rejecting this response because:  My bank isn't pushing a dispute anymore, they have already closed it.  So whoever wrote this email back to me is just trying to push some s*** and stall like all their other responses that I received from them!!!  So just send my refund and I'll stop pushing the issue, otherwise I see no other choice then to take this fight to social media and show the World what kind of company you guys are running.
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 07/02/2024

  Hello ,
  
  Thank you for reaching out to us regarding your request for a refund. To ensure we can assist you efficiently, we kindly ask you to initiate a three-way call with your bank to verify this case. This step is necessary for us to proceed with your request.
  
  Please contact us at ************** along with your bank to facilitate this verification. Unfortunately, we are unable to assist you further through email until we can confirm with your bank that there is no ongoing dispute related to this matter.
  
  Thank you for your understanding and cooperation.
  
  
  Best regards,
  
  *********************
  Account Manager
  **************
  

  Customer Answer

  Date: 07/02/2024

   
  Complaint: 21883522
  
  I am rejecting this response because:  It was your stupid idea to go through my bank in the first place.  Your first email message was to contact my bank and have them fix it!!!  So now why don't you guys contact my bank and fix it yourself and stop wasting my time!
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:05/02/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 4th, 2024, I received the confirmation email (order number AE39D7CF2B) for what I believed to be a "one-time" order of a particular product. However, to my surprise, I have since received two additional orders for the same product in March and April, without my authorization or consent.Upon reviewing the payment method used for the initial purchase, I discovered unauthorized charges totaling $129.99, debited on March 7th, 2024, and April 8th, 2024, respectively. It is imperative to note that I did not authorize these transactions.While I acknowledge that I may have initially agreed to the purchase of the product for $129.99, I DID NOT consent for subsequent charges. Therefore, I am kindly requesting a full refund in the total amount of $259.98 to rectify this issue promptly.I sincerely urge the company to honor this refund request without delay, as these unauthorized transactions have caused undue inconvenience and financial strain.I look forward to a prompt resolution.

  Business Response

  Date: 05/03/2024

  Hello *****,
  
  We do apologize for any inconvenience this may have caused you. If you have not cancelled your account has rolled into a monthly subscription as agreed to by the terms and conditions (you had to agree to the terms to be able to place the order). We did not receive a cancellation request from you in the allotted time, so we naturally assumed that you were satisfied with the product and charged you accordingly, as agreed to by the Terms and Conditions.
  
  As a gesture of goodwill, we have provided a complete refund for the most recent April order, without requiring the return of the products. Please allow 5-10 business days depending on your bank's processing time for the credit to reflect back to your account.
  
  Rest assured, the account is canceled and you won't receive any further charges.
  
  Thank you
  
  

• Initial Complaint

  Date:03/21/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  2/2024 , 3/13/2024 Super Health billed and sent this product and put me on a recurring order for $199.99 + $60! I did not order this! I could not find this the website, it was blank. The phone number for several tries was busy, then at 0300 I called, no answered , then someone called, hung up and I called back and talked to someone who had all my information. I canceled a recurring bill that I never initiated. Then he offered a employee discount for March product, first 30%, then 50%, then said we said we had to pay the return shipping if we wanted a full refund. He said we could not get a refund for February. I told him we could not get a hold of them for a month but he would not allow for a return. I do not know how he got my information.

  Business Response

  Date: 04/05/2024

  Hello,

  We deeply apologize for any inconvenience you may have encountered and want to assure you that we are actively working towards resolving your issue. We prioritize important matters like yours and strive to handle them appropriately.
  
  We understand that it might have been possible for you to overlook the terms and conditions. If you do not cancel your account within 30 days of the order date, your initial purchase automatically enrolls you in a monthly auto-ship program. However, as a one-time courtesy, we have proceeded to issue a full refund of $199.99 today. You should expect to see the credited amount in your account within the next 5-10 business days.
  
  Please rest assured that your account has been successfully canceled, and you will not incur any further charges or receive any additional shipments.
  
  We greatly appreciate your patience throughout this process. If there is anything else we can assist you with, please do not hesitate to let us know. 

• Initial Complaint

  Date:02/21/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a sample of some supplements on 6/3/23 (Order total $259.99). I just received a second shipment which I did NOT order (Order total $199.99), contacted the company, got a return authorization and sent it back. The customer service representative "****" indicated that I had a subscription, which I told her I did not authorize and she stated that she cancelled the "subscription." I do have an email now from them stating that. However, the card that was charged is a commission card that is not widely used, so I checked back to see if there were additional charges for said "subscription." In looking back at the card history, I see that the company has charged my card on 7/6/23 under Bioscience Ecommerce for $199.99 and on 9/18/23 under Bioscience CBD products for $199.99. There were no orders or deliveries made for those unauthorized, fraudulent charges. I do not contest the order on 6/3/23. But, now I have very low confidence that the return I just made will be credited to my account. I respectfully request the company reimburse me the total of $599.97 for all of the unauthorized charges.

  Customer Answer

  Date: 02/22/2024

  Hello, thank you for requesting additional information. The company website is SuperHealthSupport.com

  On my initial and only order on 6/3/23, the company indicated that they would be billing me under the name Bioscience.

  I am attaching a copy of my order confirmation (the only email I have from them) as well as a copy of my billing statement description for the card that was charged multiple times.

  When I received the shipment this week, I called the phone number listed on the charge which was for Biolyfe and ******* said I had a subscription. I did not. I do not understand why, even if I did have a subscription, the company would bill me using multiple billing names.

  I have cancelled this card to prevent any additional unauthorized transactions.

  Thank you,

  *********************************

  Business Response

  Date: 02/26/2024

  Hello,
  
  We regret any inconvenience that the customer has experienced, and we assure you that we are doing everything possible to resolve their complaint.  We take great care to ensure that important matters such as this are properly managed. 
  
  We went ahead and issued a full refund as the customer requested. Please allow 5-10 business days depending on your bank's processing time for the credit to reflect back to your account.
  
  Rest assured, the account is canceled and you won't receive any further charges. 
  
  
  Thank you

  Customer Answer

  Date: 02/26/2024

   
  Complaint: 21319573
  
  I am rejecting this response because:

  There are two additional charges for ****** each dated 7-6-23 and 9-18-23 for which no product was ordered nor delivered.

  The list of charges was previously submitted. Please advise if you need me to send the bank charges again.

  I respectfully request that ALL of the unauthorized charges be credited to my account.
  
  Sincerely,
  
  *********************************

  Business Response

  Date: 02/29/2024

  Hello *****,

  We apologize for the inconvenience as we are limited with the policies in place for the products. Please note that we strictly follow our 30-day return and refund policy which is indicated in our Terms and Conditions. It appears that you placed the original order on 06/03/2023, therefore unable to issue any more refunds on your account. We hope you understand the matter of the situation that occurred on these charges. Rest assured, the account is canceled, and you won't receive any further charges. 

  Thank you

  Customer Answer

  Date: 03/04/2024

   
  Complaint: 21319573
  
  I am rejecting this response because:

  I am not disputing the charges made to my account on ******. I have received the refund for the products I did not order, but returned (transaction date 2-1-24) for a total of ****** returned to my card. Thank you.

  I am disputing the charges made to my account for transaction dates 7-6-23 (BIOSCIENCE ECOMMERCE ******) and 9-18-23 (BIOSCIENCE CBD PRODUCTS ******). Those transactions were not authorized and NO PRODUCT WAS EVER DELIVERED for these transactions that you charged to my account. I respectfully request reimbusement of ****** for these charges. 
  
  Sincerely,
  
  *********************************

• Initial Complaint

  Date:02/20/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered one bottle and get one free called cbd super health capsule with pure isolate received the product, but they sent me 5 more bottles of cbd gummies which I never ordered and charged my credit card 200.00$. I called immediately and told the person on contact line ************ that I never ordered gummies and need to send back. They tried to tell me I ordered gummies and I reiterated I never use gummies. After a combative conversation she agreed to take back gummies, but I would only get 50% of the charges returned and I must pay postage to send gummies back to ******* **. I questioned why when I did not order gummies that I would lose 50% of the charges and have to pay postage charges to send back the gummies I never ordered. This is a scam to which continues to ***** confidence in my beloved *******. ***********************

  Business Response

  Date: 02/21/2024

  Hello,

  We regret any inconvenience that the customer has experienced, and we assure you that we are doing everything possible to resolve their complaint.  We take great care to ensure that important matters such as this are properly managed. 
  
  As a one time courtesy, we went ahead and issued a full refund as the customer requested. Please allow 5-10 business days depending on your bank's processing time for the credit to reflect back to your account.
  
  Rest assured, the account is canceled and you won't receive any further charges. 
  
  
  Thank you
  
  

• Initial Complaint

  Date:09/14/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When placed the order it was only ***** then when the next thing I knew was they hit me for ****** called and talked to bank nothing told me to send back unopened we did that then they started with I needed a ram number after the fact Up till today no refund and they said they will not return my money

  Business Response

  Date: 10/30/2023

  Hello *****,

  We do apologize for the confusion. We would be more than happy to clarify any misunderstanding with your order. You can get this discounted price of $39.99 if you will purchase a bundle, more bottles more discounts you can get. The deal is $199.99 for 3 bottles so each bottle is $66.63. We are including 2 free bottles in that package so that brings the price down (divide $199.99 by 5) to $39.99 for each bottle.  You also placed an additional order of the (SuperHealth Capsules - 2 bottles) for which you paid $60.00.
    
  We list this cheaper product price on our packages not to mislead, but to show the savings customers can have by purchasing the larger packages. We do provide the total price for each package right under the offers to avoid any confusion.

  Unfortunately, we can no longer process any refund on your account since you already filed a dispute with your bank. The reason we cannot process a refund is that you have already requested one with them. Meaning that they already gave you or are going to give you the amount disputed. The best resolution is to coordinate with your bank regarding this matter.
  
  Rest assured, the account is canceled and you won't receive any further charges.

   

  Thank you

  Customer Answer

  Date: 11/02/2023

   
  Complaint: 20606016
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***************************

  I sent them the letter from my bank stating they were unable to refund my money and they still have not refunded anything i was buying the small amount to make sure it worked before i ordered a big amount but i am out money and the product why do they just send me the product back since they cannot refund my money. 

  Business Response

  Date: 11/03/2023

  Hello *****,

  We apologize for the inconvenience it has caused you. Unfortunately, we can no longer process any refund on your account since you have already filed a dispute with your bank. We cannot process a refund because you have already requested one with them, which means that they already gave you or are going to give you the amount disputed. The best resolution is to coordinate with your bank regarding this matter. Thank you.
  
  

• Initial Complaint

  Date:08/28/2023

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Placed and order 6 weeks ago and have not received the order to this date, Have contacted customer service twice and still getting the run around, They refuse to refund my money and tell me will receive order within 3 to 5 days, Looks to me this is a big scam job and do not trust there business or the quality of the product even if I every receive it.

• Initial Complaint

  Date:07/19/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My mother was tricked into entering her credit card information for what she thought was a one time purchase. She received a second shipment that she did not sign up for and has been charged $200 for a product that she did not buy. We have attempted to call and go to a website that is now not available.