Complaints

This profile includes complaints for Fitness For $10's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Fitness For $10 has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Fitness For $10

  Brandon, FL 33511-8818

• 

  Fitness For $10

  4701 Oak Fair Blvd Tampa, FL 33610-7386

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/12/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband made a one-year membership in the web site of this gym, he paid the one year in full when he did the membership. But as he was not going to this gym, we have decided to transfer this one-year membership, that already was fully paid to my name. We went to this gym to transfer membership to my name, and I had to pay an extra $100 to transfer this one-year membership to my name. I only went twice to this gym, and I decided not to renew my membership, also because the agreement was one-year membership that it was already fully paid. So, as the agreement was a one-year membership no action was required from my side, only if I want to renew the membership. As I didn't want to renew it, I just waited the membership to end. After 3 months they contacted saying that when they transfer membership to my name, they changed the agreement to a month to month instead of one-year membership. I was not aware of that; they did that without my knowledge or even my consent. I was never informed that they changed the agreement to monthly payment, because I didn't want that, I was just looking to use the remaining months of the original one-year membership. I was just aware of that when they charged our credit card the amount of $90.00. I called this place, and they informed me that I had a month membership without my will or my own interest. After that, I sent an email asking to cancel that membership in the same day. Now, not only they did not cancel the membership but there are still charging me and asking for money and threatening put our name in some collect agency, they do not stop sending emails or calling my phone. And not threatening to put our name for an agency to charge us, this is criminal and unacceptable, I do not have a membership in this gym, and I do not want, what I have to do so they can cancel this membership I already sent emails, call the gym and it is impossible to cancel this membership, this membership is not legit. Attached the original agreement.

  Business Response

  Date: 11/12/2024

  The contract attached by the consumer in the original complaint is not the correct contract.  The membership was transferred from consumers husband to the consumer in September of **************************** the name of the consumer is attached for reference.  Also, in September the consumer made a one-time payment of $39 to transfer the membership and provided a new credit card to keep on file to continue payments for the membership. Staff reviewed the new September contract with the consumer at time of signing. Standard procedure is to have the consumer initial each section of the agreement as terms and conditions both appear on a digital signature keypad while staff verbally reviews.  All sections of this agreement are initialed by the consumer. A completed copy of the September contract is emailed to the consumer's email account on file for their records within 24 hours of signing. Our records indicate the consumer was sent her copy on 9/21/23. The consumer has 3 days to cancel the contract for any reason.   We do not know how a misunderstanding followed, however we were unaware that the consumer intended to end the membership in July.  We can assure you that nothing was done contractually without the consumer's knowledge or consent.
  That being said, we try to make it very easy to cancel this membership with a 60-day written notice. The consumer emailed us to ask us to cancel and we began the cancellation process, however we were unable to complete the process due to missed payment/past due balance. (see attached emails) We notified the consumer that we attempted cancellation and could not complete the process.
  Although the past due balance is $93.99 and continuing to grow,we are willing to honor the original 60-day cancellation notice if the consumer remits $32.66 no later than 11/25/24.  
  

  Customer Answer

  Date: 11/13/2024

   
  Complaint: 22542852
  
  I am rejecting this response because:

  I am genuinely taken aback by some of the claims made here, as they are inconsistent with my observations. It would be helpful if we could go over a few details to reach a mutual agreement, remember I just want to end any membership under my name, and never receive any other contact from this gym. I am quite surprised by some of the statements provided, as they dont entirely align with my understanding as I was not aware that membership was not transferred and new contract was created. my husband was with me in that day, and he also can confirm. Under no circumstances was explained to us that New contract will be created. If new contract was created why I had to pay almost $100 to transfer membership of my husband to my name??? My husband membership was related to one year membership fully paid. If I paid almost 100 to transfer this one year membership to my name and you didn't transfer but instead of this without my knowledge and consent you created a new contract. This means I paid to transfer the membership for nothing??? To create a new contract I should not have paid to transfer membership, correct?
  Sincerely,
  
  ***** *****

  Business Response

  Date: 11/14/2024

  Whenever a membership is transferred a new contract is created in the name of the new party. Our transfer fee was only $39. 

  Customer Answer

  Date: 11/14/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  Please send the link to I can pay ***** and end this discussion. Also, send in my email all documents to prove that this contract was terminated, and I do not have any commercial relationship with this gym.
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:09/18/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have a gym membership at fit for ten. My annual dues for matiness to improve the gym is due at the end 9f August. They collected ******. We went to the gym last Sunday on 9/11 and the gym looked as normal. We went today 9/17 and they have closed at least 50 percent of the gym reduced equipment and moved everything over to the body building size. It is not what we signed up for or what we purchased. When we asked getting our annual fee back and canceling the membership we were told we could not get or annual fee back and that we would be required to pay 2 more months at 24 dollars each to cover an early cancelation. We were told members were sent emails about the coming changes. No one in my family got the emails. I also checked with a few of my friends that bel9ng there too and the did not get an email either. We were offered if we did not cancel 2 free months ot 2 free months of tanning or 2 free months of therapy. But no refund and we are being penalized if we choose to cancel early. We signed contract for a particular gym. It still has the name and same address bur they have drastically reduced equipment and permanently closed space. I want my $186 79 returned. They can feel free to pirate for September. I also do not want to be penalized the 2 months for canceling early.

  Business Response

  Date: 09/22/2023

  This has already been resolved with the customer.  Explanation:   Customer service staff are required to refer requests for refunds or fee waivers to the owner for approval. The club owner wished to talk to this customer about how we have been hard at work making our fitness club the best experience possible, the improvements we are working on daily, our plans for the future and more.  We replied to the customer's email promptly. Sadly, the customer failed to respond to our request to meet with the owner.  Therefore without delay we cancelled the membership and processed a prorated refund of the annual fee per the customer's request with no further obligation.  The owner is disappointed to see a customer leave us without having a dialogue.  
  

  Customer Answer

  Date: 09/23/2023

   
  Complaint: 20616747
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***********************-muchunas

• Initial Complaint

  Date:06/30/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was a member of Fitness for 10 from 2014 to 2015, and then I personally went into the location to sign paperwork to cancel my membership. Fast forward to today June 30, 2023 I get a call from a bill collector stating that Fitness for 10 has forwarded my account to them for an unpaid balance. I dont know how this is even possible when I went in personally to cancel this membership many years ago when my contract ended and to make sure there was nothing pending, now fast forward 8 years later Im getting calls from a bill collector.

  Business Response

  Date: 07/11/2023

  The customer had a membership from 4/2014 to 5/2015 which was cancelled successfully. (family plan with ************)  Then the customer came back and opened another new individual membership in October 2015. Unfortunately, our records indicate that the customer never cancelled the second individual membership and the account became delinquent almost immediately.  Our attempts to reach the customer to collect the past due balance were unsuccessful. The account was sent to collections in 2016 for failure to remit payment on the outstanding balance.  The balance due is $198.85.  We have made attempts to contact the customer in the years since the debt was incurred in ************************* 2023 the account was transferred to a new collection agency for further scrutiny.  A copy of the membership agreement is attached.  Left voicemail message for customer 7/6/23 to discuss. No response so far.

  Customer Answer

  Date: 07/14/2023

   
  Complaint: 20260767
  
  I am rejecting this response because: The agreement that they provided in the previous message has the name ********************* on it. I do not remember ever coming in to start a new membership on my own because shortly after that agreement was cancelled I had moved 45 minutes away.  I would like to see the agreement that they say I came in and filled out myself because at this point these charges they sent to a bill collector are completely fraudulent in my opinion. 
  
  Sincerely,
  
  *****************************

  Business Response

  Date: 07/17/2023

  Attached is the second individual contract you requested.