Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/05/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This management company violated my privacy rights by using a photo I sent to report a violation. Therefore from that vantage point of my photo, my neighbor knew I sent this violation in and now theres bad blood between **. Management companies are supposed to do everything anonymously, including coming out to the community, taking their own photos and not using residents photos. That is part of what we pay for and my anonymity was not protected since this company did not do their due diligence and photograph the violation themselves.

  

  Business Response

  Date: 05/09/2023

  When they purchase their Lot, each owner becomes a member of an association and agrees to follow and abide by the associations governing documents. Additionally, each association in ******* is governed by Chapter 720 of the ************* Statute.

  In this comment/complaint, the owner/member states, This management company violated my privacy rights.  As a licensed management company, we are unaware of any privacy rights being violated. The comment or complaint did not refer to the section of the governing document, the state statute, or our contract,which affords such rights to a member of a deed-restricted association.
  

  As the management company, we will refer to the state statute, which reads: The official records shall be maintained within the state for at least 7 years and shall be made available to a parcel owner for inspection. Therefore, we must make available to any member the official records, including photos provided and utilized in compliance enforcement. However, at no time was the photographer's name stated or revealed. If a requesting owner wants to assume who the photographer was, they are free to do so.
  

  In this comment/complaint, the owner/member states, Management companies are supposed to do everything anonymously. Once again, we are unaware of any section of the state statute, the governing documents, or our contract which creates and affords any management company to do "everything anonymously."
  

  Neighborly Community Management is the proud contracted manager of Chapel *****************, which consists of 87 beautiful homes and ideal common areas for the membership to utilize. Our staff enjoys working with the ***** of ********* as we strive to provide the members with a service that will retain home values and maintain the original appearance of the association per the governing documents and our contract.

  
  

  Customer Answer

  Date: 05/10/2023

   
  Complaint: 20022246
  
  I am rejecting this response because: by using my photo, and from the vantage point of that photo, my anonymity was not protected. So, when anyone submits a violation, the management company is supposed to make sure the violation is valid, not just assume it is. This negligence on the part of Neighborly will deter homeowners from reporting items that need the mgmt company to verify. This, in essence, is throwing a homeowner under the bus due to the laziness of said mgmt company since they did not come out to verify before they sent a letter. I couldve taken a photo of anything and sent it in and would the management company send a violation for that? This management company needs to do their job and come out to the community and cite violations that are reported by homeowners, not just use a homeowners photo and assume.
  
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 05/15/2023

  We are sorry to hear you have rejected our response.

  As a management company for many homeowner associations, our staff recognizes we will never make every homeowner happy. At Neighborly Community Management, we seek to support the spirit of utilitarianism. As our guiding principle of conduct, each decision and action should promote the happiness of the greatest number of homeowners.

  Neighborly Community Management is contracted to complete a monthly compliance tour. If homeowners send in images outside that window, that is their prerogative. While the images will be used to support the violation, the name of the member who submitted the image will remain anonymous unless subpoenaed by a court or law.

   

• Initial Complaint

  Date:10/28/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The water company came to put pipes down and ripes sod and replaced it with dead grass , so I told them I will not replace what was damage by the water **** on 6/22/2022 I submitted a architectural alteration request form on 6/15/2022 to my HOA neighborly management company which was denied to keep shutters off because of structure damage on the wall. The second request was also denied. They gave me a citation and I was not allowed to dispute the Case. When you call the office they give you the run around. The fence received damage by hurricane *** 9/28/2022- so request forms was submitted To HOA _ they ask for more details so was submitted with no update from HOA -they are unreasonable and board members got approved for same request.You get different reply by email and someone else reply by text , there very contradictory. Unreasonable charges and fines of *******

  

  Business Response

  Date: 10/28/2022

  Greetings ******,
  When you purchased your home within the ********************** (***), you agreed to abide by the governing documents which include the declaration.  This specific document prohibits ANY exterior modification to the Lot without approval from the association and the document requires owners to maintain the lawn/landscaping.
  We are sorry to hear a utility company damaged a small section of your lawn in June of 2022.  However, to be truthful, the compliance letters pertaining to lawn bare/weed (for your entire lawn) were initiated in January 2022, well before the utility company damaged the sod in one small section.  Additionally, follow-up letters were sent in March and May 2022.  You took no corrective action and the matter. Thank you for identifying that Neighborly Community Management properly enforces the associations governing documents just as the *** and most owners expect us to.
  Regarding the shutters, as previously stated, the declaration prohibits ANY exterior modification to the Lot without approval. The initial compliance letter for the matter of Unapproved Architectural Change was sent in December 2021. Follow-up letters for this matter were sent in February, March, May, and June 2022. In June 2022 you did, submit an architectural request to keep the shutters off. The association voted to disapprove the request, as the homes throughout the association are expected to maintain the original design of the community. You resubmitted in September and the request was once again disapproved for the same reason. The lot was referred to fining and was approved for a $1,000 fine. Thank you for bringing this matter up as it is an ideal example of the compliance and fining process being properly utilized by neighborly Community management and the association you became a member of.
  Your fence ARC was submitted on October 10th which was too late to be reviewed during the October meeting, held on October 4th. The next meeting is scheduled for November 2nd. Your fence request will be reviewed by the *** at this time.