Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Better Business Bureau
®
Powered by data. Driven by trust.
For Businesses
Powered by data. Driven by trust.
Share
Business Profile

Apartments

Charleston Edge and Charleston Landing

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Apartments.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:05/30/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I moved out on 3/7/24. I was notified by email a few days later I was getting my deposit back plus extra for moving out before the 30th for the amount of $2,487.18.It has been 83 days (way past the legal limit of ***** day maximum in the state of *******). I have called and emailed them over a dozen times and still have not received my deposit back and no one has any answers for **** would like a check overnighted immediately.

    Business Response

    Date: 06/06/2024

    BBB complaint was resolved and resident received security deposit check on 6/4/2024

  • Initial Complaint

    Date:11/09/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have seen an overwhelming amount of termites and termite droppings in my building. I notified my property management on 09/19/2023 and my unit is still infested with no action taken.

    Business Response

    Date: 11/15/2023

    We apologize for any delay in treatment.  We were forced to have several contractors to inspect the area to get an accurate scope of work for the treatment.  The apartment home was treated for pests on October 4th. The entire apartment home was treated for dry wood termites on 11/15/2023.

    Please let us know if future activity is noticed. 

     

  • Initial Complaint

    Date:07/10/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I recently toured the Small Edge and had a conversation with *****, during which the layout and features of *********** style apartment (not available for a tour) were discussed. Issues described below:1.Lack of Disclosure: During my initial tour, there was no mention of two distinct options for the apartmentsclassic and remodelled. ***** conveyed that the main difference between the Small Edge and Ashland styles was the layout, with the walking closet being the only notable distinction. I made the decision to proceed with the application based on the assumption that the apartments would match their renovated conditions, as described.2.Discovering the Classic Option: The day after submitting my application for an Ahsland unit, when I visited Edge ******* to request a tour, it was promptly revealed that there were two styles available and that I had applied for a classic unit, which was not yet ready for viewing. It was at that point that the quality differences and pricing variations were explained to me, in case I wanted to upgrade...(lack of transparency).3.Quality Disparity: Once the classic units became available for a tour, I was able to examine both the classic and remodelled units. It was immediately evident that the classic unit was significantly downgraded in terms of furniture, flooring, and appliances compared to the remodelled unit. Additionally, the strong tobacco smell present in the classic unit was extremely unpleasant.Due to the absence of crucial information regarding the two quality versions of the apartments, as well as the undisclosed odor issue, I was misled into applying for an apartment that would not meet my initial expectations. Additionally, it has been confirmed that there are no remaining apartments that resemble the quality conditions originally shown to me, within the agreed budget and date.I made a refund request of the total costs and fees incurred to my wife and me of $260, which they refused to reimburse.

    Customer Answer

    Date: 07/18/2023

    I noticed I made a mistake when naming an apartment style. It was not "Ashland", but *********** I don't have access to amend it. Just to let you know.

     

    Kind regards,

     

    *********************************

    Business Response

    Date: 07/21/2023

    We are willing to work with ****************** regarding his complaint.  I have emailed him directly and I am waiting on a response.

    Customer Answer

    Date: 07/31/2023

     
    Complaint: 20289887

    I am rejecting this response because I need to take time to think about the resolution.


    Sincerely,

    *********************************************

Charleston Edge and Charleston Landing is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.