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Business Profile

Tree Services

DMA Tree Service LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tree Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/05/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I engaged business to install and remove hurricane shutters for Hurricane ******. For 3 narrow windows, one oversized window and one slider, he charged me $450 cash up front. That included removal of the shutters on or before Friday Oct 11th. By Sunday Oct 13th, they had not completed the work or given a time when the work would reasonably be completed. They were unresponsive to calls and messages. So, I requested a $200 refund for the pro-rata cost of taking down the shutters, and ****** of DMA Tree Service promised to drop off the refund personally. He never did. I also gave him the option of mailing or sending the refund by ******. He did none of those and is now ignoring my follow up messages. I can understand if he became too busy to do the work in the wake of the hurricane. But to keep my money for work he did not perform is unethical and essentially stealing.

DMA Tree Service LLC is NOT a BBB Accredited Business.

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