Business ProfileforChamps Sports Corporate Office

I purchased Adidas shoes as a Christmas present online and they ended up not true to size and needed to be returned, no fault of Champs for sure. I processed the return online only to find they were charging me $6.99 for shipping back to them, even though the problem was the product, not ours. I decided to take the shoes to the store as an option to return and when I went into the store, I left my phone in my car. I explained the situation to the clerk who tried to process the return in the store and stated that because it was already processed as a mail RMA he could no longer process the return in store, that I needed to cancel the return and start the process over. I went back to my car to cancel the return and called customer service for help. After a lengthy conversation she said to have the manager speak with her and she would take care of it for me. I went back into the store and customer service asked the manager why he wouldn't take the return. He responded it was already a mail RMA and needed to be cancelled which he couldn't do. Exactly what I conveyed to the customer service in my car. She then said neither could she, that I must incur the $6.99 shipping fee after all. When I returned home and called customer service back, they said both individuals were wrong, that I could take it to any Foot Locker, Kids Foot Locker or Champs to return and they could have processed the entire cancellation and return. Keep in mind, Champs sells nothing proprietary, so I can buy their very same products from a multitude of retail brick and mortar or online stores including Amazon and Walmart, both of whom allow for simple changes to returns realtime by a simple return cancellation and reprocessing. Coming to this site I see the BBB "F" and the "1" rating for customer satisfaction, not surprised. When I asked the manager why should I buy from Champs, his response, "I really don't care if you buy from Champs, I just work here." That clearly summed up my entire experience.