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Business Profile

Roofing Contractors

Klein Roofing, Painting and More LLC

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/31/2025

    Type:Service or Repair Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We were charged an additional amount to repair the siding on our house it was never done. They failed to protect the interior of our house from the rain which caused the damages to our walls. They never installed the gutters and down spouts which was a part of the contract. The contract was not finished on time as per the contract They fell through the ceiling 2 times and did a poor job of repairing it.

    Business Response

    Date: 03/31/2025

    Please the attached photos for the repairs per contract.  Also please make note there is no gutters or siding repairs on the contract for the roof replacement that we did for ********** Mr. ****** did cancel the portion of the contract with the carport. This is why it is not completed.  Please make note there is no gutters on the contract as well. 

     

    The addendem contract is for the rebuild of the soffit box overhange that he did not even have.  The siding issues that caused the leak he was told up front that this was not our fault showed just cause.  He did not want to address that issue or pay for that issue.  We did fall through the roof and we  did repair the ceiling and this is the first time that we have heard he was not happy with the repairs.  and this has been done over a month. 

     

    Mr. ****** is refusing to pay the final price of the contract in the Amount of $6620.86 for the roof replacement that is finished . 

  • Initial Complaint

    Date:05/30/2023

    Type:Service or Repair Issues
    Status:
    ResolvedMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I asked for a quote in December and once I received it I signed it and and mailed it to Klein along with the requested deposit. The quote was for a reroof of my home in Port Charlotte, FL damaged by hurricane Ian. The work was done and the permit was signed off on on May 15th. I contacted Klein for a final invoice so I could pay them. The invoice they sent we was for substantially more than the agreed to amount. I have tried to contact them by phone and am told I’d get a call back. They have never called.

    Business Response

    Date: 05/31/2023

    I do apologize, the customers representative stated that he did contact Mr. ******* and explained the invoice. I will contact him today. 

    Customer Answer

    Date: 06/01/2023



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




    Sincerely,



    **** *******
  • Initial Complaint

    Date:05/12/2023

    Type:Order Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My problem with Klein is regarding a flat roof attached to my primary roof. My entire roof is 17 sq and I was quoted $12,240 for replacement. To date I have received 15 sq replaced as there seems to have been an ordering error for the flat roof section so the day of install the flat roof was not completed. I have 5 full extra packs of shingles that were left over in addition to the couple of opens packs that are standardly left over. Klein continues to try and tell me I have to pay extra to get the roof completed, has told me $20,000 was written on their copy of my contract when I have $12,240 written on my copy per the project manager ********. I had initially asked about skipping the flat roof and I could do metal as it is a lanai but then it was pointed out( not by Klein) the flat roof is one continues plain form my main roof so that is not possible to do, we have to do it together as it does not sit lower like some lanais do. I repeatedly attempted to ask project manager if that would cost extra and he repeatedly told me no and the cost $12,240 was for the shingles. I did not know the flat section requires material other than shingles until after install. To date they have requested I pay $30,00 to finish the flat roof which has come down to $1,200 as I argue this case. I have advised I am happy to pay for any difference in material as they can return the 5 extra packs of shingles and get the other materials needed but it is not my responsibility to cover the cost of their ordering mistake and pay for the crew and dumpster as they are stating. We last discussed this on 4/20/23 and I sent follow up email on 5/8/23 and have yet to receive a response. I have tried for weeks to be understanding of this mistake but am taking friends suggestion to file here as my contract states $12,240 for the entire ******************************************** Venmo extra to install additional vents for bathrooms when it is also on my contract and should have been included per the office manager.

    Business Response

    Date: 06/12/2023

    I have emailed Mrs. *************************** waiting for confirmation in regards to the flat roof in the amount of $1200.00 . 

    This was oversight shingles were ordered not flat roof material she has not paid for the flat roof to be installed. 

    Once we receive this confirmation we will be more than happy to finish this project. 

     

     

  • Initial Complaint

    Date:05/01/2023

    Type:Service or Repair Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Klein Roofing has not completed the contracted work. I have contacted their work supervisor many times and when I could not reach him I left messages. I have been told by him that he would schedule people to come and complete the work and they never show up. I have also contacted their office and left messages there as well. I am worried about continuing water damage to my house because the facia and gutters are not complete and water is leaking into my house. This all resulted from Hurricane *** and now we have another Hurricane season quickly approaching. Klein Roofing has sent me invoices for the rest of the work and is telling me I will be forced into collections but they still have not completed the work.

    Business Response

    Date: 05/26/2023

    We are sorry to hear that she is upset with us.  

    We sent the crew twice to her residence to do the job and she turned them away . We were there to replace the damaged areas from hurricane *** and she wanted the whole house. 

    We have a team schedule for this weekend to do the soffit and fascia only. 

     

    Customer Answer

    Date: 06/29/2023

     
    Complaint: 19997653

    I am rejecting this response because: They did come out and do the soffit and fascia but not the gutters and downspout. They need to complete the job. 

    Sincerely,

    ***********************************

    Business Response

    Date: 06/29/2023

    I have sent the gutter crew out there twice and she stopped them sent them away due to we are only repairing the damaged gutters 70' and 3 downspouts.  She is wanting the whole house done and that is not going to happen. 

    I will only install the damaged area not the whole house. 

    Customer Answer

    Date: 07/06/2023

    Please see attached documentation.
  • Initial Complaint

    Date:04/14/2023

    Type:Service or Repair Issues
    Status:
    ResolvedMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We contracted with them to replace the roof. Delays were plentiful and correspondences were ignored. I contacted the county after the permit request was rejected waiting on more information multi times. Our roof has been reshingled, and the paperwork has been on our door for inspection for over 3 weeks. They have not contacted the county to request/schedule the inspection. My texts and messages to them are not being addressed. Need help getting this next step started.

    Business Response

    Date: 05/02/2023

    Please make note, we did respond to the homeowner, roof has been re-roofed per contract, county has her schedule final inspection **** weeks out she was notified of this.  there is no repair that needs done on this property. 

    Customer Answer

    Date: 05/05/2023

     
    Better Business Bureau:

    In 4-28-2023 they finally requested the final inspection from the county.  Thank you for helping me to get the next step in the processes started.  

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *******************

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