Complaints

This profile includes complaints for First Watch Restaurants, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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First Watch Restaurants, Inc. has 326 locations, listed below.

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  First Watch Restaurants, Inc.

  8725 Pendery Pl STE 201 Bradenton, FL 34201-2140

• 

  First Watch Restaurants, Inc.

  8306 Market St Lakewood Ranch, FL 34202-5137

• 

  First Watch Restaurants, Inc.

  8383 S Tamiami Trl Sarasota, FL 34238-2901

• 

  First Watch Restaurants, Inc.

  12332 Cortez Blvd # 300 Brooksville, FL 34613-5848

• 

  First Watch Restaurants, Inc.

  8061 Dani Dr STE 100 Fort Myers, FL 33966-8018

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/31/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  l dined in and REMOVEDtakeout on October 29. When l got the check and was about to pay l inquired as to why l dined in and had 3 takeout charges for utensils and other fees. I and did not get a satisfactory answer except it was Corporate who implemented. So l inquired of Corporate and was told the fee is for "plastic utensils." I did not ask for any utensils and.l only had ONE to go yet there were several such fees. Documentation was provided showing 3 fees which they claim is for plastic utensils. I was not advised of any such fees which is the normal practice in such eatablishments. It was not written anywhere as in customary in such establishments as.well. So they are taking this for granted. In.essence l was charged.more than l was expecting" The pancake syrups for the waffle were missing and.we requested strawberry jelly and was given.1 grape for what we are not aure and 1 tiny syrul for a plate size waffle. I plan to use ALL avenues at my REMOVEDhave this resolved. This is very disrespectful, very sneaky and underhanded.

  Business Response

  Date: 11/14/2025

  Hi REMOVED, 
  
  Thank you for taking the time to share your experience with us and for letting us also connect with you over an email correspondence on 11/6/2025. We truly appreciate your feedback and the opportunity to clarify what happened. 
  
  After reviewing your receipt, we were happy to explain that you were not charged 3 x for the .50 packaging fee. The Receipt subtotals by seat and shows the tax broken down in each seat order and any other fees. If you look at the subtotal, packaging fees, and tax on the bottom of your receipt it shows the total of all 3 seats. We are also passing along to the local management team a suggestion about removing the .50 Togo fee if you are dining in and add to go orders before you leave. 
  
  We also want to apologize for the missing syrup and the mix-up with the jelly. Thats not the experience we want for our guests, and we appreciate you bringing it to our attention. 
  
  As a gesture of appreciation for your loyalty, we issued a partial refund on 11/6/2025. We hope this helps and that youll give us another chance to serve you the way you expect and deserve. 
  
  Thank you again for your feedbackit helps us improve every day. If you have any other questions or concerns, please dont hesitate to reach out. 
  
  Kind regards,
  First Watch Customer Support Team 

• Initial Complaint

  Date:09/29/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I currently have an issue with an E-Gift Card purchased Nov 2024. Someone hacked it. I last had a balance of 34.03 in April and was stapling receipts to gift card (see attached). When I went to use it yesterday there was a .51 cent balance.
  Nov 2024 I bought 2 E-GC and one was hacked and all money spent right away. I found out in Feb 2025 Customer Service sent me a replacement in mail.
  I did email Customer service about this issue but they are not paying attention to info and taking too long to reply. Last time Hanna FREMOVEDhelped me in Feb 2025. I need a replacement GC for $33.52 Immediately. and you should never offer E-Gift Cards again. You either had a Data Breach or an insider thief
  Also would like to discuss the new fee for take out orders that started 2 months ago and I just found out when charged to my bill. Another proof that I havent been to FW in several months.
  Im disabled and I cant dine in. I also get to go and I also always get the same thing that is 12.99

  Business Response

  Date: 10/16/2025

  Thank you for reaching out to us, Mariah! We truly appreciate you taking the time to share your concerns and experiences with us via BBB.
  
  First and foremost, we would like to address the issue with the E-Gift Cards. We've investigated the transaction history of the reported gift cards you provided to us. Our IT and our external partners handling gift cards have been informed and are actively investigating this matter further. Please rest assured that your personal information was not compromised and First Watch did not have any data breach.
  
  We see that you had reached out to Hanna directly on 09/29/25 regarding the e-gift card and when investigated it was determined to have had fraudulent activity on it. Hanna sent a new the gift card to you on 10/6/2025 for the $34 in question and it was mailed via USPS 1st class mail.  Additionally, we've included a $20 Brunch Buck for you as an extra token of our appreciation and apology for the inconvenience cause. Could you please confirm for us that you have received that?
  
  Regarding the new 50-cent charge for plastic utensils in to-go orders, I understand this might have come as a surprise. This fee was introduced to cover the increased packaging costs nationwide, ensuring we can maintain affordable menu pricing for all our customers. We will certainly bring your feedback to the attention of our senior leadership team.
  
  Our customer support team has been dedicated to maintaining ongoing communication with you, ensuring all your concerns and questions are addressed promptly.
  
  Thank you once again for your patience and understanding. We value your feedback and appreciate you being our customer.
  
  Kind Regards,
  
  Kim NREMOVED
  First Watch Customer Support Manager

  Customer Answer

  Date: 10/17/2025

   
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID REMOVED, and find that this resolution is satisfactory to me.
  
  
  Yes I did receive the compensation.

  
  
  Sincerely,
  
  
  
  Mariah MREMOVED

• Initial Complaint

  Date:09/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband and I came in for breakfast. A former employee of mine that was really disrespectful to me at the previous job was my waitress. My husband did the ordering for us. That was the last time we seen REMOVEDthe waitress. I wasnt even half way through the first half of the sandwich and it was crunchy then the rest of the sandwich. Im spitting the food out and found a wire in the food. After about 3 minutes pass, my husband had to call someone over. They took the food, no apology just offered to remake the sandwich. There was no other interaction with any staff member. The food came out, served by the manager REMOVEDand said sorry for the inconvenience. And walked away. Im now afraid to eat the food. After 15 minutes pass no check up on how were doing or to see if anything else was needed. Another waitress hands my husband the bill. The manager REMOVEDdid not remove the meal from the check. On top of the complete customer experience and lack of empathy for the situation. If I would have unknowingly swallowed the wire it could have caused severe intestinal damage. When approaching the manager he was very non shallot to the point where is was disrespectful towards me. He refused to give me his name as well as corporates number. I feel this was done intentionally at this point for lack of acknowledgment or concern. 8/31/2025

  Business Response

  Date: 09/17/2025

  Dear REMOVED,
  
  Thank you for taking the time to share your detailed feedback regarding your experience at our REMOVEDlocation. We are genuinely sorry to hear about the distressing situation you described.
  
  We received your first notification on 08/31/2025 and responded on 09/03/2025 at 8:56 am. Our Customer Support Team operates from Monday through Friday, and we observed the Labor Day Holiday on 09/01/2025. Researching your inquiry, we were informed that the Director of Operations for the area was in contact with you that same day, 09/03/2025. Additionally, we followed up with an email on 09/06/2025 at 9:34 am regarding reimbursement for medical bills. Our Risk and Safety Analyst reached out to you on 09/09/2025, and your case file is open with us, waiting for the medical bills to be forwarded. Our Risk and Safety Analyst reached out again on 09/15/2025, after we were alerted to your BBB inquiry. We apologize if you missed our voice mails. We have since forwarded your file over to REMOVED, our third-party partner. Your assigned Claim Specialist is REMOVED, who can be reached at REMOVED. Alternatively, you can also reach out to REMOVED, Risk & Safety Analyst at First Watch Restaurants, at REMOVED. At this point they are awaiting your contact back as in an order to get this claim resolved we will need the copies of the medical bills.
  
  At First Watch, we strive to create a kind, welcoming atmosphere, and a respectful environment for every customer. We are looking forward to connecting with you and getting this situation resolved as quickly as possible. Thank you so much for your patience and understanding.
  
  First Watch Customer Support

• Initial Complaint

  Date:06/19/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  6-19-2025 I received a buy one get t one free E-Mail from First Watch for my birthday, but when it printed out there was no barcode. Thinking it was probably no longer necessary I took it to the First Watch in my area. They refused to honor it because it did not have a REMOVEDwas not my fault the barcode did not print out and I do not feel I should be penalized.

  Business Response

  Date: 06/20/2025

  Thank you for reaching out to First Watch Customer Support. We're truly sorry to hear about your recent experience and it's clear we missed the REMOVEDduring your visit. A member of our customer support team has reached out to you today 06/20/2025 with the email address you supplied with a resolution. If we do not hear a response by Monday 06/23/2025 we will follow-up with you again. Once you provide requested information we will bring your feedback to the attention of the local leadership team. Please accept our sincerest apologies. It is our hopes that you will decide to give us another chance. Thank you again for reaching out and we truly appreciate your feedback! 

  We look forward to your response. 

  First Watch

   

• Initial Complaint

  Date:05/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 20th while having a lunch meeting with 5 people in my civic group, I bit down on multiple chunks of hard material in my food. When I spit out the bite on plate, the pieces looked like porcelain dish chunks. Upon closer inspection I found more pieces in the uneaten food. The waitress was summoned, and she promptly whisk the plate away and reported it to the manager REMOVED. REMOVEDcame over with a tablet device and filed a lengthy report as two teeth hurt badly and i could feel a rough spot one had been chipped. He acknowledged that there was an issue with my meal. I scheduled an appt to visit my dentist at his first availability in 6 days, where he documented that I had cracked a crown, which also had a rough corner due to a missing chip.On 3/3/25 I was contacted by REMOVEDat First Watch Headquarters in REMOVEDconfirming that they had a claim on file. She indicated I would hear from their insurance carrier within 2 days which never happened. I spoke REMOVEDagain on the 3/7, and 3/14. Finally on 3/26 I was contacted by REMOVEDwith REMOVEDwho requested documentation. Replacement of the crown was done on 4/3 and I had to pay in full as Corvel said they couldn't give me a claim number to give to the dentist. The dentist's documentation, photos, clinical notes and itemized bill was provided to REMOVEDwith Corvel on 4/8. Follow up requests for status on my case (Claim 1878-GL-25-0300018-001: *.REMOVED) were sent to REMOVEDon 4/22, 4/30, 5/14, and 5/19. On 5/20 REMOVEDfinally responded with the exact same pre-scripted email I received in late march (and that triggered all documentation being sent on 4/8). This entire thing makes me feel like they have zero intent on paying for the treatment for the injury I incurred and the funds I'm out for dental repairs. There were 5 other people at the meeting who witnessed what happened and would be happy to provide backup to the original event.

  Business Response

  Date: 05/22/2025

  We wish to formally inform you regarding an incident involving our customer, REMOVEDthat was reported and subsequently addressed by our teams. 
    
  On February 20th, Ms. REMOVEDexperienced an issue at our The Bridges restaurant. Customer Support received her email on March 14th expressing concerns about her experience. Prior to this, our REMOVEDteam had contacted Ms. REMOVEDon March 3rd following on an initial report filed about the incident. 
    
  Throughout March, our Customer Support team maintained communication with the REMOVEDdepartment. During this period, our REMOVEDteam also followed up with Ms. REMOVEDto gather all pertinent information to facilitate a thorough investigation and ensure a successful claim processing. 
    
  On May 21st, we received a formal complaint from Ms. REMOVEDthrough the BBB. In response, our Customer Support team followed up again with REMOVEDwho reached out to Ms. REMOVEDfor further clarification. It was identified that some of the documents sent by Ms. REMOVEDdid not reach the claim adjuster as intended. 
    
  We are pleased to inform you that the matter has now been fully resolved. The claim has been settled with Ms. REMOVEDand the case has been closed. All necessary steps have been completed to ensure her concerns were addressed adequately. 
    
  Please feel free to contact us if further information is required. 
    
  Thank you for your attention to this matter and we sincerely apologize for the time it took to get to the resolution. 

• Initial Complaint

  Date:04/21/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Went to First Watch Notth REMOVEDwith friends. Two of us agreed to split the bill. While paying I selected 20% for tip and my friend did the same. The restaurant charged each of us 20% of the total bill. Not 20% of half the bill. So instead of a $20.00 tip the tip added up to $40.00. I have seen similar complaints on line about this company. They made a big deal about refunding the excess tips and finally only refunded one of us. How Many other customer victims has REMOVEDdone this to? The service was ok but not worth 40% of the bill. This is obscene.

  Business Response

  Date: 04/24/2025

  Customer Support received REMOVEDcomplaint #REMOVEDon Monday, April 21st, 2025. As of today 4/24/2025, we have not been able to make a contact with the customer. We have tried multiple times without success. 
  4/21: Customer Support contacted the customer and left a voicemail. 
  4/22: Customer Support called the customer, and the customer answered and hung up. Customer Support called back right after and received the voicemail. Customer Support left another voicemail. Customer Support followed up with an email. 
  4/23: Customer Support followed up to the email sent the previous day. Customer Support called the customer and left another voicemail. 
    
  Customer Support is following up with the REMOVEDteam to address internally. 
  We apologize for the customer experience and would love the opportunity to speak with the customer. Customer Support can be reached at REMOVEDor via email at REMOVED

  Customer Answer

  Date: 04/28/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID REMOVED, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  REMOVED

• Initial Complaint

  Date:03/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My daughter sent a First Watch e-gift card Jan REMOVEDNC around Sept 2024 we were not able to use the card, they showed it was not working on their screen but didnt know what to do except that I could contact customer service which I did . The website my daughter bought it from shows it has only been sent and viewed but not used . But First Watch gift card balance information websites constantly have not been able to show anything about the balance, just various reasons why it cant be accessed at the time , for example that it has been too many times to try again tomorrow , or there is an error . I checked back with customer service and got the run around that they forwarded it to guest relations and it takes time blah blah blah . They still have not resolved it or sent any further response since then. It is only $25 but I refuse to eat there again until they make this right . Emails and screenshots are attached of the conversation with customer service, the card itself, the screenshot of the website tracking with the buyers email and her confirmation code, and the screenshot of First Watchs balance information site.

  Business Response

  Date: 03/21/2025

  First Watch Customer Support team investigated the gift card with the provided information. They additionally, contacted the customer by phone, left a voicemail, and then by email. A replacement gift card is being mailed out to the address on file in this complaint.

• Initial Complaint

  Date:03/04/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 8/10/24 My son, REMOVEDColonel REMOVEDCt , REMOVED), bought a $100.00 e-gift card from well-known First Watch Restaurant (Confirmation #9DU55E85Y7HW) for my birthday. I first time used the e-gift card on Saturday 12/28/24 at First Watch restaurant at REMOVEDlocation, and this restaurant is listed on their web locations. The restaurant manager told me that it had zero balance, so I paid the bill by my credit card. I called their REMOVED) twice holding for more than 30 minutes totally, not helpful. My son contacted First Watch online by tracking. We have. not received the re-issue of e-gift card. After searching, a similar complaint of denied $50.00 First Watch gift card (REMOVED) was submitted on 9/16/24 to BBB by a customer. The REMOVEDsolved the problem on 9/17/24, gift card reissued. Please assist in this $100.00 e-gift card replacement, greatly appreciated in advance. This type of fraud should not happen. Happy new year!

  Business Response

  Date: 03/04/2025

  This customer reached out to REMOVEDvia our contact us form on the website on January 23rd, 2025. One of our customer support representatives contacted and assisted this customer on January 24th, 2025. After investigating the gift card, our representative sent a replacement gift card in the mail to the mailing address provided from the customer on January 27th, 2025.

• Initial Complaint

  Date:01/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On REMOVED@12 I went to F.W we were promptly sat,we had a party of six.4 adults and 2children I ord an Omelet with turkey sausage and wheat toast. Once my food arrived everything was as ordered. 1/2 way throu my meal I bit down on my sausage and suddenly felt excruciating pain in my r molar and it felt as though I had bitten down on s/t hard like rock or bone. I immediately spit out my food and to find the item Iand went to the r/r to seen if I what had bitten into We called over the REMOVEDM Ms. REMOVEDand told her the situation. She saw I was in pain and knew s/t was array. She immedwent back into the kitch after we explained the situation to investigate the food and dished used for our meat She compt our meal and had our family fill out an incident reportMy teeth were in perfect condition before this happ went to the dentist for a visit on 12/13 had X-r and my teeth were in perfect health. I have never had an iss until that morning at Fi/W When I returned home to CaI immediately made a dentist appoint to see what had happ from eating the sausage. 12 -30 the dentist took X-r again and stated my my gum swelling was too bad to see what was wrong with my affected toothThey gaveme antibiotics and r/s for another app to get more X-r and see how my tooth was doing after the swelling had gone down. Still in pain and on antibiotics I started to process of being contacted by F/Wand there ins com on 1-15th I went to the dentist again for more X-rays,my dent stated my tooth was cracked down to the root On 1-22 I went back into the dentist for a second opin and they also stated it wasnt able to be saved so I had to get it extracted. This all happened becauseF/W They stated that I had no witnesses so there is no proof of this happening but I had the REMOVEDand the people in my party who all witnesses this event If we didnt go to F/ W this wouldnt have and I would still have my tooth. I have proof of X-r from my denti of my good dent hth and proof of 6 pp who immediately saw.

  Business Response

  Date: 01/27/2025

  First Watch contacted this customer when the customers experience occurred in the REMOVED. REMOVEDasked the customer specific questions pertaining to the alleged incident to understand their concern. After addressing their concern, the customer was dissatisfied with the assistance we could provide and unable to provide further detail for us to best assist.

  Customer Answer

  Date: 01/28/2025

  Im replying to this complaint because Im dissatisfied with First Watch they never tried to assist me in this matter. They already had there a position on this situation before seeking proof of the matter. In the beginning all they offered was a gift card and I told them I dont live in an area where their restaurant is available. I thought the gift card offer was distasteful. She then forward to their insurance after I asked her, talked to the insurance two time regarding this matter. The first time they were asking for my medical records which I was ready to give, but never had a chance to because the day before my appointment she call me to tell that they were not going to pay for this. I now have to get a replacement tooth and had to get my tooth pulled. They said that I did to my self. Why would she do a report on the matter? The restaurant comped our meal. The manager saw the pain I was in and she felt bad about the matter.

  Business Response

  Date: 01/28/2025

  First Watch sent this claim to the 3rd party claims handling. Upon their investigation, this claim was denied due to no evidence of a foreign object in the food. While we do not disagree that she injured her tooth, we have no proof that there was anything faulty with the meal.

  Customer Answer

  Date: 02/03/2025

  Regarding their answer if the item was swallow how would I have any evidence. The restaurant was responsible when I placed the order for my food. I have no reason to lie in this matter at my age I know what to put in my mouth to eat. If the item would have not been in my food we would not be having this matter going on today. Why would the manger take all the sausage and put them in the trash? If it was not an issue. When we talked you informed me that your insurance does not cover this kind of injury. I ask did you have cameras you inform me that no because we trust our employees and customers. I dont think so I live by the word everyday I get up.The lord I trust knows what happened. You would send it to someone in REMOVEDto review and pay them than to trust the people that was there when the incident happen. If I would have know doing all my pain to stop and take pictures I would have. You split your teeth in half at the root and see what your action is. I may have split in the toilet .or in the napkin that I didnt take with me. But I really think I swallow it after the pain reaction. That like having an accident and you are in pain do you stop and think to take pictures. No.. 

• Initial Complaint

  Date:12/16/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We arrived and the waiting area was backed up, but there were plenty of empty tables. Then, we noticed that only black people were being seated.A family of black people who arrived and checked in about 30 minutes AFTER us were told a 5 minute wait. So we asked about our wait and got told it would be another hour, after already waiting for exactly an hour. When questioned about that, we were told that they don't seat anyone when the kitchen is backed up. After trying to understand that, they seated us. When we looked around, all the tables had their food. For a "backed up" kitchen we received our food within 10 minutes.After we received our food, they were very pushy in REMOVEDus out. They even tried to take my wife's plate while she was eating.We reached out to corporate and waited 15 days, with no response.

  Business Response

  Date: 12/18/2024

  The information this customer provided was sent to the leadership team of the Hinesville restaurant. The team addressed all concerns internally and refunded the customer. The refund confirmation was also provided to the customer.