ComplaintsforCasey's Plumbing

• Initial Complaint

  01/03/2022

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  Originally called Casey's at 11:41 AM 12/31/21 to have what I thought was repair done to my damaged backflow. I was told by Gina that I needed to pay 50 dollars to have an "estimate" done and they would call me with the price. I asked Gina when the person would be out, she stated within the hour hopefully but it is not guaranteed which I understood. There hours are 9-3:30 pm M-F I called, at 2:50, 3:07, 3:23 and was not able to speak to anyone about the status of the driver. I called the after hours number twice after 3:30 only to be declined and sent to voicemail where I was unable to leave a message due to the mailbox being full. As of 3:45 no one had shown up to do my estimate and called an emergency service to have the repair completed. I called at 4:04 pm on 12/31 to leave a message to be called back today 1/3 to have my 50 dollars refunded. I received a phone call from their office manager today 1/3 at 1:19pm that they completed the estimate at 4 PM on 12/31. Between 3:45 and 4:04 no one showed up at my home to provide the estimate as I was watching from my front door the whole time. I was also told that Gina lied to me and did not state someone would be at my home within the hour. As referenced above she stated that they would "try" but not guaranteed and the office manager got argumentative with me when I tried to further explain. She also stated it was not standard business practice to call clients ahead of time when they are providing a service. I asked Gina if this could be done as a courtesy as well and stated as such due to the possibility of me not being home and wanting to speak to the plumber. Again the office manager got argumentative with me. They stated they were going to refund me my 50 dollars "as a courtesy" even though the estimate was completed, which it was not. I was told to wait 3-5 business days to receive my funds and stated I would reach out if I had not received them. I was told, "I'm sure you will" and they hung up.

  Business response

  01/19/2022

  Business Response /* (1000, 5, 2022/01/14) */ Contact Name and Title: Stephanie F. Contact Phone: 941-739-6585 Contact Email: ************** As an emergency based business, it is nearly impossible for us to respond within the hour. The homeowner called on a busy holiday and we did our very best to accommodate him. While we did respond and come up with an estimate for repair, the homeowner was not satisfied with our services. When he expressed his unhappiness, we processed a refund for the services. Consumer Response /* (2000, 8, 2022/01/14) */ (The consumer indicated he/she ACCEPTED the response from the business.) Refund was completed. No longer wish to be contacted by business.

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