Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/24/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The staff, despite having blocked 4 of their numbers over the course of 3-4 days, kept calling and leaving voicemails in regards to a fake lead someone gave them under the name "*** Tree", using my phone number to inquire about a Kia ***** took me calling back today, reaching a man named *****, and confirming my phone number with him despite the fact that he has caller ID, for them to understand that this was a fake inquiry and to stop calling me. This is a failure of ID verification and could have led to my credit being damaged.

  Business Response

  Date: 06/24/2025

  He has been removed from our call list and is no longer being contacted.

  Customer Answer

  Date: 06/24/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me, contingent that they, nor anyone they are directly affiliated with, contact me in any way or proliferate what information I had confirmed with them for any future marketing or 3rd party advertising purposes without expressed consent to do so.
  
  Sincerely,
  
  **** *******

• Initial Complaint

  Date:05/01/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had my new brakes and rotors installed by *** in Nov . 2024* in my 2022 ********** My milage was around ****** miles . I paid a total of ****** for this service . In early April 2025 ( 2 weeks ago ) my steering wheel started shaking so I took it into *** again on April 24 th and they said I need new brakes and rotors AGAIN??? Its been about ****** miles and 6 months since they did this service and its time to do it again??? They quoted me ****** this time . I did some research* calling three more dealership service departments* and several mechanics in the Bradenton area and they all told me that brakes and rotors should last at least ****** to ****** miles and thats even if they resurfaced my rotors* which I found out they did in November* they should still last ****** to ****** miles so I believe they are scamming me. Is it because Im a woman* or a senior citizen? Im starting to wonder what the reason is theyre scamming me . This is unacceptable! They should give me a refund so I can go elsewhere and get real brakes or they should redo the service without cost to me. The rep * said it was wear and tear ??? Most of these ****** miles ( *****) were highway driving which is less wear and tear . So* did *** not really do my brakes and rotors 6 months ago ? Or * did they install faulty parts ?? I need this issue resolved immediately because I dont want any accidents to happen because of the brakes they installed as I do drive my grandchildren around in my car. I am a veteran of the ******** Im a senior citizen* and of course Im a woman and I feel they have scammed me and need to do the right thing here . Please * please help me get my brakes and rotors issue resolved . I sent an email to the service manager ***** and he has not responded . I will gladly accept a new replacement of the brakes and rotors or a refund .

  Business Response

  Date: 05/14/2025

  I have spoke to this customer and we have come to a resolution regarding her service.

  I am helping her with the bill/ cost of the repair for her breaks.

   

   

  Customer Answer

  Date: 05/15/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *******

• Initial Complaint

  Date:04/29/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I visited the Gettel *** dealership on April 4, 2025 and met with **** **********. He showed me two cars and I test drove both. After the test drive, sales manager "*****" joined us and provided the out-the-door pricing for both cars. I said I needed to think about it, talk it over with trusted advisers, and let them know. That evening, I went online to look at the cars again. The used car I test drove (2024 *** Sportage Hybrid) could be purchased for $5,000 less that the price I was quoted online. I started the buying process online that same day. The next day, the dealership was still trying to sell me the new car, which was a lower-end model for more money. They would not let me buy the used car I test drove. I sent a text message to the salesperson letting him know I would not be purchasing a car from them. I left a review on ****** and on ********. Sadly, the calls and emails continued (I stopped responding). Today, I received a letter in the mail saying I was denied vehicle financing by the dealership. I never applied for financing. (I actually purchased a new car from a neighboring *** dealership for less than ****** quoted me on the used on of the same model in cash.) The business practices of this dealership are shady and need to be investigated. Not only did they refuse to sell me a car I tried to purchase through their online program, but they started a financing application without permission, and treated me unfairly.

  Business Response

  Date: 05/12/2025

  This in fact did not happen the way the customer stated.

  While she was here looking at a pre owned vehicle one of the sales managers offered a new vehicle for a lesser price with the incentives *** was offering.

  At this point she said she was unsure which route to go and needed to discuss it with someone before making a decision.

  As far as the pre owned pricing, the price offered was an out the door price with taxes title plates and fees. Not the selling price of the vehicle but the out the door price with everything included

  We continued to follow up to see if she preferred the pre owned vs. the new vehicle but she never returned calls or text.

  Attached is the attempts to contact the customer time stamped and dated.

  Customer Answer

  Date: 05/27/2025

   
  Complaint: 23263446
  
  I am rejecting this response because:

  I am still receiving unwanted emails from this business and have yet to confirm my credit report was not affected. The response they provided is not on-point and does not address the issue. I will elevate within their corporattion and go to the state attorney office with my issues.

  
  Sincerely,
  
  **** *******

  Business Response

  Date: 05/30/2025

  Everything I have stated is correct and accurate.

  The credit was never ran and therefore would not affect this customers credit score.

  Aside from this she is still receiving calls/ emails because she subscribed to our online communication via opt in.

  She can and has, the option to opt out at anytime

   

  Customer Answer

  Date: 05/31/2025

   
  Better Business Bureau:
  
  I reviewed the response made by the business in reference to complaint ID ******** and find that this resolution is satisfactory.
  
  Sincerely,
  
  **** *******

• Initial Complaint

  Date:04/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  took my vehicle into the shop for a recall they fixed the recall. they claimed the brake fluid was " low" i get home and the coolant in the car is gone and its leaking all over the car. the car started to over heat i called and called and called every 30 mins they would not pick up i left VM. i called *** coorporate and they couldnt even get them to pick up. i emailed the general manager and the service director. i am unable to drive my car

  Business Response

  Date: 04/28/2025

  We have reached out via text and phone several times with no response.

  This customer was in back on 1/ 31 for an oil leaking concern. 

  Upon inspection we confirmed the concern and replaced the long block.

  Customer was happy and had no complaints after completion.

  Fast forward to 4/24/25

  customer came in to have a recall completed  for a 2nd row seat rail cover and once again left with no concerns and was happy with her vehicle. (no mention of any other concerns.)

  Again we have reached out numerous times with no response trying to address her current concern.

   

  Customer Answer

  Date: 04/30/2025

   
  Complaint: 23249080
  
  I am rejecting this response because:

  I hope this message finds you well.
  Weve been playing a bit of phone tag I received two calls from your team on Friday, and I did return the call and leave a message for the Service Director. I later received a voicemail in response, which I returned with another voicemail of my own.
  To move forward, I will be bringing the vehicle in for the ongoing electrical issues. However, I want to be candid in expressing our serious concerns. This 2024 vehicle has experienced far too many problems in a very short time, and it has become clear to us that it is not reliable. At this point, we believe the vehicle is a lemon.
  We would like to explore either trading in the vehicle for a different model or having the dealership take the van back entirely so we can move on from this situation. Were very disappointed to be dealing with this level of malfunction in a brand-new vehicle, and we are looking for a resolution that reflects the severity of the situation.
  Please let me know the next steps and who would be the best person to speak with regarding these options.
  
  Sincerely,
  
  ***** *******

• Initial Complaint

  Date:03/21/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 17, 2025 I came across a listing on Cargurus for a 2012 ***** Odyssey for $11,500. I inquired about availability. I received a text it was available and communicated back and forth how we were 8 hours away and willing to make the drive as it was a very attractive deal as far as mileage and price. My husband and I planned to drive down together that same evening after he got off work as we had pre-approval from Navy Federal that covered the draft numbers texted (which did reflect the $11,500 price). Turns out I get majorly sick during the day and cannot travel. We made the decision to buy my husband a flight down (terrible idea letting them know this). My husband arrives the next morning and he sends me a text of the paperwork and they have the van listed as $13,999. I inform him that's wrong based on everything I had been told and received. They told him the other price was based on trade in, but that was also a lie because I sent him a picture where it showed trade value $0. Not only did they not honor advertised rate, they tacked on an unexpected $1500 for some paint protection nonsense (which is hilarious as the paint on this one is chipped. I mean it's 12 years old). There was also a $1299 pre-delivery fee which was explained to him as paperwork processing and getting it ready and non negotiable (he said he was told he could not decline the protection plan as well). Yet the e-filing for paperwork was it's own $500+ fee. If I didn't have Covid I would have been there to catch all of this deceptive footers. I'm a manager in the hospitality industry and this is not how you do business. They took advantage of someone that had flown down to their business to further line their pockets and that is disgraceful.

  Business Response

  Date: 04/09/2025

  The deal was honored as agreed upon and the customer no longer has an issue and is happy.

  There was some confusion on the initial numbers (out of state taxes, plate and fees) which were agreed upon at the time of sale but once explained was not an issue.

   

   

  Customer Answer

  Date: 04/09/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *****

• Initial Complaint

  Date:10/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2014 ******** on Sept. 17th ***** from ********* ******* of Gettel Kia of Bradenton ************ Christian,As we discussed in texts regarding the 2014 E350 I purchased on Sept. 17th from you along with three detailed videos and my specific description of the condition of the car I asked for from you living 2 1/2 hrs each way.. that I have! also the loud noise coming from the engine compartment I told you about the very next day ( the broken mounts) that I will take it to ********, find out what it is and let you know! I got it in today Oct 16th!Below is the Shocking Real Condition of the car! I am Really Upset and Dissapointed that You and Your Dealership would try and get away without repairing it and allow a used car to be delivered with two collappsed Motor Mounts and Transmission mount! If they really performed a Safety Inspection they would have seen that! And then when I went to put the top down for the first time It didnt go down or up " As it Should " your words exactly On Video! You cannot operate that top without You KNOWING .. IT NEEDS REPAIRS! It does not operate .. As it Should!! I have a New Video Today at ******** that illustrates this! I have you on video telling me that it works .."As It Should" You Kept that from me!! .. Non Disclousure of a Known Material Fact .. After I asked you spacifically! About the **** and the Top! I have All Texts, emls,!Now that I think about it your the Only One that showed me the car with the top already down! ..never showed me it in operation? I Trusted You! I Would like your Dealership Do the Right Thing and Send me a Check for repairing the Top and ************************************* Mounts for $4,477.83 send Fed-X I already paid to have All the Nessarry Work Done! Something Nobody Purchasing A Car From A Dealership Should Ever Have To Do! And this Very Bad Situation will be Corrected.. "As IT Should" please Reply by Friday 5PM *** *. Ferragamo

  Business Response

  Date: 10/23/2024

  Mr. Ferragamo,

   

  Good afternoon. If you could please send me the video of what you stated in this complaint so I can review it. I have asked about the inspection and it does appear the top was fully functional. I have reviewed your deal from September on the 2014 ************* and it appears that both parties were aware that this vehicle was purchased as is, which was also signed by you as well. If you could send the videos to ******************************** as soon as possible that would be great.

  Sincerely,

  **** *****

  General Manager

  Gettel Kia of Bradenton

  Customer Answer

  Date: 10/28/2024

   
  Complaint: 22453382
  
  I am rejecting this response because:

  I am sending you this eml that I sent to ******** (sales **** sold me the car along with two descriptive Videos I asked for that Now Have Been Deleted because they show him telling me everything works as it Should!)  also, along with the ************* Work to be done Bill I received 
  ( click on the orange link to open) The Convertible Top to repair is $2,459.12 and the ************************** Mounts and the Broken Transmission Mount is  $2019,71 M.B. Told me that they cannot let the car out because it`s Unsafe  (The Motor & Transmission Not Attached to Frame when you give it gas the motor, Transmission Twists up making the car hard to handle! " Crucial to repair ASAP!" they said they didn`t want to be Liable! I paid $4,480,00.    
  
  I am also sending you video of my car at ************* showing the Tech. Trying to Operate the Top But it 100% Does Not Operate " As It Should " Sales person`s Line on the deleted Video`s! 
  I have never before been Deliberately Lied to Miss lead about a Know Material Fact and then covering it up!
  Also, they had to know the condition of the car When They took it in On TRADE .. Guaranteed! 
  The owner purchased a New *** SUV.
  
  Sincerely,
  
  ****** Ferragamo

  Customer Answer

  Date: 10/28/2024

   
  Complaint: 22453382
  
  I am rejecting this response because:

  I am sending you this eml that I sent to Christan (sales **** sold me the car along with two descriptive Videos I asked for that Now Have Been Deleted because they show him telling me everything works as it Should!)  also, along with the ************* Work to be done **** I received 

  ( click on the orange link to open) The Convertible Top to repair is $2,459.12 and the ************************** Mounts and the Broken Transmission Mount is  $2019,71 M.B. Told me that they cannot let the car out because it`s Unsafe  (The Motor & Transmission Not Attached to Frame when you give it gas the motor, Transmission Twists up making the car hard to handle! " Crucial to repair ASAP!" they said they didn`t want to be Liable! I paid $4,480,00.    

  
  

  I am also sending you video of my car at ************* showing the Tech. Trying to Operate the Top But it 100% Does Not Operate " As It Should " Sales person`s Line on the deleted Video`s! 

  I have never before been Deliberately Lied to Miss lead about a Know Material Fact and then covering it up!

  Also, they had to know the condition of the car When They took it in On TRADE .. Guaranteed! 

  The owner purchased a New *** SUV.

  
  
  Sincerely,
  
  ****** Ferragamo

  Business Response

  Date: 10/30/2024

  Mr. Ferragamo,

   

  Good afternoon. I appreciate you taking the time to send me the videos from *************. When reviewing the information you provided the question that I have is when did the top not work? As seen in the video from ********, it would be extremely difficult for a single person to send a video of the convertible top cause most have steps in order to lower the top. Without seeing the video provided from snapcell, I would not think there was not any malicious intent due to the steps you have to follow to lower a convertible top with one person involved making the video. Did Mercedes send you pictures and video of the motor mounts that they said needed replaced?

   

  Thanks,

  **** *****

  General Manager

  Customer Answer

  Date: 10/31/2024

   
  Complaint: 22453382
  
  I am rejecting this response because: I got rushed to the hospital on the early morning of the Hurricane Sept. 27th due to over heating, Vertigo for 4 days and couldn`t drive for two weeks because of dizziness nausea ,did not have the chance to even drive that car maybe untill 10/16/ when I took it in to Mercedes!      I have two other cars, The video I sent you clearly shows the car at ************* and their Tech trying to operate the top as it Malfunctions several times getting Stuck and the Tech assisting it while pushing it as it stops and gets Stuck! I am the one taking the video and you can hear my voice saying to the Tech it did the same thing with me, and I said " Can you believe they sold me the car this way!"  You also have a complete Estimate of the many items that need Attention that your service ***** Failed to even do a safety check on the car where they obviously missed the broken collapsed Motor and Transmission Mounts which made the car hard to handle all the way home, I texted Christian the very next day explaining to him that there`s a loud noise coming from the front of the car that I will take it in to ************* for an Estimate from *************, I have the text!   the work order RO/TAG #******. Was forwarded to you and ********! 

   

  
  Sincerely,
  
  ****** Ferragamo

• Initial Complaint

  Date:10/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A year ago I bought a car. Right after that I put new rims and new tires on it. 3 months ago my transmission started slipping. About a month ago, I took it in to be serviced since im still under warranty and I told them it was slipping. Since getting it back, the transmission is still slipping, transmission NOW has gouges in it from what appears to be a crowbar because the correct tool would not cause that damage, and hub bolt NOW has slices in it. I went in on 10/15/2024 and spoke to *** marriot about my concerns. He was very cold and did not take me seriously but still got my car in. On 10/16/2024, I took my car in and I later got a voicemail from ****** ******** saying that the transmission slipping is normal. I went in and spoke with her and she admitted to my face that they messed the car up but they will not fix it because of the after market add ons. The after market add on are new rims, new tires, wide body and exhaust. When I tried to get her to further explain, she would not. They have worked on my car before with no issue with these add ons, but now that there are damages, they dont want to fix their mistakes.

  Business Response

  Date: 10/17/2024

  Mr. *******,

   

  Good afternoon. I apologize for your recent experience with our service department at Gettel Kia of Bradenton. Since I have not personally looked at your vehicle what size are the rims and tires? I will be more than happy to take another look at your vehicle for sure. Please let me know what day during the week works best for you. 

  Thank You,

  **** *****

  General Manager

  Gettel Kia of Bradenton

• Initial Complaint

  Date:07/26/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Do yourself a favor and go to another Kia ******* Integrity is non-negotiable, and unfortunately, this dealership falls short. The advertised prices on their website are misleading; they engage in a bait-and-switch tactic by adding a mandatory ceramic undercoating package to the vehicle.We are filing a complaint with ***********************, the Attorney General of Florida, because there is nothing more infuriating than a dealership that lacks integrity. This deceptive practice is used on all vehicles to lure customers in. They attempted to hide it in fine print at the bottom of the page, but their actions clearly violate the Consumer Protection Act of ******* and the verbiage they used is no complaint verbiage. Its time for accountability and a teachable moment for the franchise owner of this Kia *********** My brother is an attorney and validated the lack of compliance and improper verbiage . Buying else where and ensuring this dealership is taught a valuable ****** in ethics . Press release will follow from our PR firm its the least we can do!

  Business Response

  Date: 07/26/2024

  ******************** has been satisfied. I spoke to him and his wife about the package that they referred to and purchased the vehicle today.

   

   

  Thank You,

  *******************

  General Manager

  Gettel Kia of Bradenton

• Initial Complaint

  Date:05/10/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 11, 2024 I purchased a 2015 mini countryman from Gettal *** of Bradenton. I was upsold 2 separate warranty by the finance manager ********************************* at the time I signed the documents. One was auto car care for $459 and another called Auto ****** for $527.50. Both of these have full refund if cancelled within 30 day cancellation clause.On January 20, 2024, I returned to dealership and spoke to finance manager ********************************* about canceling these to products. He had me fill out a cancellation form and back dated it to January 11, 2024 as he said it was easier for paperwork. He said it takes 6-8 weeks for refund to bank account. On march 11, 2024 I received the refund of $459 to my bank for the car care. On april 25, 2024 I sent email to Finance Manager ********************************* and sales manager *********************, inquiring about refund for Auto ****** of $527.50. No response.On april 30, I left voicemail for *********************************** inquiring about refund of $527.50 for Auto ******. No response. On 5/7/2024, I left message for *********************************** reguarding refund.

  Business Response

  Date: 05/10/2024

  ****,

  Good Morning. I apologize for ******** not getting this resolved for you. I will get this handled for you and make sure that the refund is expedited as well. What is the best phone to reach you at?

   

   

  Thank You,

  *******************

  General Manager

  Gettel Kia of Bradenton

  Customer Answer

  Date: 05/19/2024

   
  Complaint: 21692928
  
  I am rejecting this response because:  I appreciate the response from the ** and the phone call from Finance Manager, ******.  ****** explained it was a mistake and will be processed,  however,   I still have not received the $527.50.
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 05/26/2024

  Good morning. We have received proof that cancellation was applied to his loan per his lien holder. We can email to the consumer as well if he would like?

   

  Thanks,

   

  ***************

  General Manager

  Gettel Kia of Bradenton

  Customer Answer

  Date: 05/28/2024

   
  Complaint: 21692928
  
  I am rejecting this response because:  I don't see the credit of $527.50 and the lienholder, who is my credit union that I use for all my vehicle loans and credit cards is telling me they do not see it either.
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 06/13/2024

  Good morning. I figured this out so there was a maintenance contract that was cancelled as well is why the amount the lender sent was 459 to his loan balance. I have figured out the auto ****** which the check will be mailed to him today. Sorry for the confusion.

• Initial Complaint

  Date:04/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have ask** them on numerous occasions to send me a copy of the paperwork that I sign** at the time of purchase that is not in a zip file either mail it to me or email it to me I've tri** to open the zip file that they email** to me. I'm unable to open it if I'm able to open it on a computer it asks me for a password which was not provide to me the second problem I have is I have call** them on numerous occasions left a message to get my ignition fix** I have an issue with my ignition but nobody will return my call so that I can get this problem fix ** basically I feel like they sold me the car and their job was done and no longer want to have any contact with me I did call another dealership but they told me I had to take it back to this dealership because where the original recall was done. the ignition I feel that they put in my car is faulty

  Business Response

  Date: 04/18/2024

  I apologize for the issue with your electronic documents and I will have them printed for you today, when would you like to pick them up? We can also try to email them again if you would like?  Also did you purchase the car in your name only if not who else also signed documents? I will also have our service director ************** contact you today as well. Please feel free to contact me at anytime as I am here to help anyway that I cant at *********************** or **********************************

   

  Thank You,

   

  *******************

  General Manager

  Gettel Kia of Bradenton

  Customer Answer

  Date: 04/22/2024

   
  Complaint: 21591098
  
  I am rejecting this response because:

  I was very adamant about not paying for gap insurance telling them I did not want it but as you can see from the document after they claimed it was going to be no charge to me they charged me $560 I want a refund they lied to me and I don't appreciate it. They sent another finance manager in to try to talk me into it and I told him I did not want it that's when they told me it would be for free but as you can see from the uploaded image they charged me $560.
  
  Sincerely,
  
  *******************************

  Business Response

  Date: 04/23/2024

  Good morning. I can email you a cancellation form today if you could please fill out it then email it back then I can get it cancelled for you. 

   

  Thanks,

  *******************

  General Manager

  Gettel Kia of Bradenton