Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/13/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive had nothing but grief dealing with Cox Chevrolet. From the time I bought this car till now. I have an extended warranty with them. Ive called numerous times and I have not received a call back. And each day that they ignore my calls, Im getting less money back from the warranty. When I purchased the car the salesman was terrible. He lied about many things about the car and ******* does not have the 72 hour return policy. They made it right by paying for extra that I needed for the car. I took it in for a free oil change and got a bill for $400 and some $. They said they did the 5000 mile check up. I wouldnt pay for it because I never authorized that. And so many other things they did. So all I want now is to get reimbursed for the remainder of the warranty. The cost was ******* for 6yrs. I only had it for 2yrs and 3 months. Thank you for time and I hope you can resolve this matter.

  Business Response

  Date: 06/13/2025

  ****** *******, if you would like to cancel your warranty all you need to do is stop by the showroom and see a Finance Manager.  At that point we will need to verify the miles on the vehicle and have you sign a cancellation form.  Once that is done the warranty company will issue a prorated check to the lienholder since they have an interest in the vehicle.  If the vehicle has been paid off, please bring proof.  Also, we will need to see a photo ID.  See you soon.

• Initial Complaint

  Date:05/30/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Cox Chevrolet charged me for a scratch I did not do. Then when I picked up my truck had a flat it didnt have before

  Business Response

  Date: 06/06/2025

  Good morning. I have attached clear pictures to support our case. The first picture was taken just before the vehicle left our possession with no damage found. The 2nd picture attached is of our loaner vehicle while still at Mr. **** home address that the tow truck driver took to document before he left with it. 

  The remaining pictures are just so I can get a clear picture for you to see the damage. 

  The curved manor of the damage almost seems like a bicycles handlebars ran into the side of it or something similar. 
  
  In short, the vehicle left us with no damage (pic 1) and was returned with damage to the left rear and the photo proof of the damage while still at Mr **** residence (pic 2).  

  Mr. **** was very hostile in his messages and promised to blast us on all social media outlets (which he did) if we pursued his claim and held him responsible. 
  
  We have started a claim with ****************** per our contracts policy as the proof is very clear in this.
  

• Initial Complaint

  Date:05/14/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I traded in my 2020 ****** RAV4 and was offered $26,000 for it. I had a remaining $12,500 left to pay on the loan to *********************. That left a balance of $13,500 going towards the purchase of my new car. Which was a 2025 Chevrolet Equinox . I returned on the 30th day and I have inclosed a photo of the equinoxes dash board showing the date and mileage, and you can see the dealership through the windshield. I met with a salesman named ***** and he tried to help me resolve what I was hoping to accomplish which was to return the car within the allotted time according to the *** advantage program without going over 300 miles. The vehicle had 39 miles on it on the day I purchased it , the day I was returning it did not exceed 339 miles. ***** had asked me what I was trying to accomplish and at that point I had said I would like to exchange it and purchase my RAV4 back. He talked to the manager who said that they would treat it as a trade-in deal, not a full exchange as it is printed on their website and my window sticker. The manager informed me that I could buy my RAV4 back for $31,500 even though they had it on the lot for $29,500. I also would not receive any of the credit from my positive equity when trading the vehicle in which was $13,500 after they paid off the balance of $12,500. I feel that a fair deal would be to give me the full exchange as it is printed in their advertisement on their website and on the window sticker.

  Business Response

  Date: 05/15/2025

  First that I have heard of this.  Have the customer come see me at the dealership.

  Customer Answer

  Date: 05/21/2025

   
  Complaint: 23328630
  
  I am rejecting this response because:
  I would like to know who I am to contact when I come in to the dealership, please.
  Sincerely,
  
  **** ******

  Business Response

  Date: 05/22/2025

  Mr. ******* I certainly do appreciate you refusing to return to the dealership and refusing any help for your situation.  Why you would do this I don't understand but it is your choice to do so.  However, nothing can be accomplished until you show up at the dealership.  The facts are you purchased a vehicle on 4/7/2025.  You returned a short time later and attempted to exchange the vehicle under our exchange policy, which it did not qualify for under the guidelines.  If you would like you can continue to debate your stance through the BBB.  Or you can show up and we can try and help you.  Let me know how you would like to proceed.  **** ****.

  Customer Answer

  Date: 05/28/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ******

• Initial Complaint

  Date:05/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The dealership sold me a brand new EV that died the first week of having the car it sat in there shop for about a month and a half until I threanted the lemon law and then they said they would compensate me for the months payments and never did ended up with my car being taken along with my down payment and everything else in my car

  Business Response

  Date: 05/13/2025

  Mr. ******* leased a ***** Equinox EV on January 23, 2025.  Mr. ******* did return to the dealership with the vehicle for a mechanical issue that was covered under warranty.  While his vehicle was waiting for a part and to be repaired Mr. ******* was provided a loaner vehicle at no charge to him.  While having the use of the loaner vehicle, Mr. ******* was observed driving the vehicle over parking barriers damaging the undercarriage of the vehicle, damaging the rims and tires.  He refused to pay for the repairs to the loaner vehicle when he picked up his Equinox EV.  Upon receiving this complaint, we have contacted the lending institution to inquire why ********************* EV was repossessed.  Mr. ******* has not made a payment on the vehicle since he leased it.  No payment was made on Feb 23, March 23 and April 23.  ************** would like some help in attempting to recover the Equinox EV from the lender he can stop by the dealership; however, he will need to be prepared to bring his account current with the lender.

• Initial Complaint

  Date:04/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a convertible on 9/28/2024 from cox chevrolet upon the test drive i noticed the roof was noisy they took it back to service told me the hydrolics were tight from non use .Then we had hurricanes cold weather I had also purchased every warranty on the car i could get and i have another car so i didnt drive it much . The weather stared getting better the noise never did so i bring it to ****** the warranty worked there too .This is now March first have barely driven the car they check the roof come out and tell me I need a roof . I am now in shock but they say we called the warranty company they are coming out to look so i go home 2 days later i get a call they are not paying because the roof is zip tied and stapled so no warranty company would pay because it is tampered with so they sold a make shifted now unsellable ****** dollar convertible .So i go back to *** they so well we dont have to do anything for you the car was used WHAT !!! you told me it was tight hydraulics then offered to swap the car out which i replied do you have a car like mine they replied NO well thats all we are doing we are not fixing your car and basically of coarse behind closed doors that their mechanics never inspected the car .This is not right they should be held responsilble for the repair of my car what good is a convertible if you cant use it? I have all the receipts pictures estimates but could not get them to download . I reported them to the attorney general who intern sent it to **** of motor vehicle now i need you assistance these dealerships need to be held accountable for this stuff.

  Business Response

  Date: 04/25/2025

  On September 28th of 2024 ***** ***** arrived at Cox Chevrolet.  At that time ***** ***** inspected, test drove, negotiated and purchased a 2018 ****** 370Z Roadster, VIn Number *****************, with ****** miles on it.  At the time of purchase the vehicle did qualify for an extended warranty which she did purchase.

  
  ***** ***** returned to Cox Chevrolet in March of 2025, five and half months after the purchase of the vehicle, stating that the ****** Dealer had turned down the warranty repair since the convertible roof had been damaged and was being held on with zip ties.

  
  ***** ***** has had possession of the ****** 370Z for over five months and had never mentioned to anyone about issues with the roof until her warranty claim was denied by the ****** dealership.  If the roof has been damaged while in her possession, we would encourage her to open a claim with her insurance company.
  

  
  

• Initial Complaint

  Date:04/14/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In December 2024, I took my vehicle to Cox Chevrolet in *********, **, to discuss a potential buyback. During that visit, they took my car and keys, informing me that I wouldn't be able to retrieve my vehicle because "the service department was closed for the weekend." No work was being done, and there was no written agreement or signed documentationjust excuses and a locked-up car.I explained that I am a truck driver and needed to return to work. Their response was, "Wait until Monday." When I requested my keys, they told me, "Service has them." I was effectively forced into a cornereither wait and lose work or purchase another vehicle.The pressure and lack of transparency ultimately led me to buy a 2024 Chevrolet Trailblazer. I did not want to make this purchase, but I felt I had no choice.Unfortunately, the Trailblazer has turned out to be a lemon. It has had ongoing problems from the start, including battery issues, overheating, and other defects. Now, with only ***** miles on it, it is parked and undrivable in my garage.I reached out to GM for assistance and was essentially told to go away because my case doesnt "meet the criteria." I even consulted a lawyer, but they provided the same response. Meanwhile, the dealership that caused this entire issue has done nothing to resolve it.This process was shady and unethical from start to finish. They held my vehicle without legal justification and exploited my time-sensitive work situation to force a sale. Now, I am stuck with a car I didnt want that doesnt work.I want this situation documented, and I want Cox Chevrolet held accountable.

  Business Response

  Date: 04/14/2025

  We had received a letter from an attorney instructing us not to have contact with ******* ******** and that all communication would need to be from the attorney.  We have not heard back from the attorney or ******* ********.  Please have ******* ******** instruct the attorney to send us a release so we can communicate with ******* ******** to try and solve the concern.

  Customer Answer

  Date: 04/14/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ********

  Customer Answer

  Date: 04/15/2025

   
  Complaint: ********
  
  I am rejecting this response because:

  Dear Better Business Bureau Team,
  
   
  
  I am writing to submit additional supporting documentation related to my complaint (Case #********) against Cox Chevrolet in *********, *******. I believe this context will further support the concerns Ive raised.
  
   
  
  While my original complaint focused on a 2024 Chevrolet Trailblazer, I did not include a prior issue involving the same dealership and a 2021 Chevrolet Bolt EV purchased earlier in 2024. At the time of sale, I was told the vehicle had received a brand-new battery under *** recall. I later discovered this was false the vehicle had only received a software update that limited the batterys charge capacity. Additionally, the vehicle carried a lemon-branded title, which the dealership downplayed as nothing serious.
  
   
  
  These two experiences with the Bolt EV and the Trailblazer show a clear pattern of misrepresentation and deceptive practices by Cox Chevrolet, not just a one-off issue. I feel it is important that the BBB see the full picture of how Ive been affected.
  
   
  
  Also, I want to address something that Cox Chevrolet may have already claimed: that they are unable to speak with me because I was represented by legal counsel. That is no longer the case. I have included a letter from my former attorney at **************************** formally terminating their representation of me, effective immediately. I am now handling this matter directly, and I request that this no longer be used as an excuse to avoid engagement or delay resolution.
  
   
  
  Attached to this email are:
  
   
  
  A summary letter regarding the 2024 Trailblazer issues (Trailblazer_Complaint.pdf)
  The attorney withdrawal letter (Lawyer_Letter.pdf)
  
  Sincerely,
  
  ******* ********

  Business Response

  Date: 04/15/2025

  ******* ********, thank you for providing the release letter so we can work with you.  It is my understanding as I type this response that you are already corresponding with ********, your sales **** on trading out of the Trailblazer into potentially a New EV Equinox.  We can communicate through her which will be much more efficient to come to a mutual agreement to resolve your concerns.

  Customer Answer

  Date: 04/15/2025

   
  Better Business Bureau:
  

  Im pleased to share that *** has reached out to me, and it appears they are now willing to work with me toward a resolution. They recently offered to move me into a Chevrolet Equinox EV under a lease agreement, with the same or even lower monthly payment compared to my current obligation. While a lease was not my original goal, I am open to this path if it means finally bringing closure to this experience. At this point, my priority is peace of mind and putting this situation behind me.

   

  I also wanted to let you know that I left a voicemail message for you earlier today expressing my appreciation. Im genuinely thankful for your help throughout this process, and I remain hopeful that things are moving in a better direction now thanks to your involvement.

  
  
  Sincerely,
  
  ******* ********

• Initial Complaint

  Date:08/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Within six months of buying my vehicle from cox Chevrolet in *****************, with ****** miles on it, the camshaft and lifters were replaced due to failure. The truck was brought back after the repairs were done for follow up because the issue was still not completely fixed and the truck was making sounds and feeling like something still not functioning properly. I was sent on my way and told that ***** has not figured the issue out with their lifter valves and theres nothing they can do about it at Chevrolet. Now a little over a year later and the new camshaft that was put in and the lifters, are severely damaged and truck is inoperable as I have a business to run. It is now out of warranty and they will not help me with repairs or cost assistance. I had to tow the truck to another mechanic. They have the engine broken down to the root cause because ***** tried charging me 3500 bucks just to tear the engine down. I had it torn down for 1000 and figured out what the issue was and ***** is unwilling to take the truck back in for repairs through GM so we can see if they can assist.

  Business Response

  Date: 08/06/2024

  ****************** purchased a 2019 Silverado on 04/04/2022 with ****** miles on it. He declined any extended warranties.  On 10/21/2022 ****************** brought his truck in with ****** miles for a missfire concern. (His truck did not have any warranty coverages, as the extended warranties were not opted for. )  

  We ended up getting GM to perform a one time goodwill gesture to cover the repair even though it was out of warranty. They charged him a deductible to do this which we the dealer paid this deductible for as a good faith gesture for purchasing the truck at our facility. He did not have to pay for any part of the repairs even though the trucks warranty was expired back then. 

  GM then gave this specific repair a 12 month warranty as they do on all work that they pay for. 

  On 07/09/24 (now 21 months from repair) and with ******* miles ****************** brought his truck in for a check engine light concern and shaking under accel. 

  We advised ****************** that we suspected internal engine issues but in order to get and find the cause of failure, he'd have to authorize the internal tear down of his engine. ****************** declined tear down and had his truck towed out of our facility.  

  He has called GM and submitted a case with them asking for help again. GM responded that he would have to authorize us, the GM dealer to determine the failure before they could even consider answering his request. This was too declined and ****************** had his truck towed out of our facility and into an aftermarket repair shop (non dealer). 

  Mr. Thereaus truck's engine is currently torn down by a 3rd party aftermarket shop that he authorized to tear down. 

   

• Initial Complaint

  Date:06/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My dad's name is **********************. He is a 68 year old retired military war veteran suffering from congestive heart failure, high blood pressure, diabetes and onset of dementia. I have power of attorney over him. On 5/15/2023 we dropped off my dad's ***** truck at Cox Chevrolet for repairs. We called to check on repair status several times and were told by employees that it couldn't be found. We went with various family members at different times and with *** employees help looked over the entire lot numerous times (estimated at least 12 times) during a 10 month period. The truck could not be found but we were assured by employees and service manager that they would find it and call us. In the beginning of March 2024, we received a call saying his truck was there. On 3/5/2024 we went to pick it up. He was billed and paid $1,594.71 and the truck was not running. It has extensive body damage not there when dropped off. We had to tow it home with his ***** The mileage was ******* when dropped off. It was ******* when picked up, a difference of ***** miles that it was driven in the 10 months Cox Chevrolet had it. Yet it was inoperable when we picked it up. Also during this time it was driven thru a toll on the Sunshine Skyway that my dad had to pay. When picking up the truck, service personnel were overheard saying it had been driven to **************, **************, and ***** by a mechanic at ***. In end of May 2024, my dad went to Cox Chevrolet to see if they would do anything about this issue. The service manager told him his truck had never been there that he had to leave or cops would arrest him. He was yelled at and treated rudely which flustered and confused him and affected his blood pressure causing him to break his back window and fall out of his truck, a big *********************************************************** assist him. Several employees were on scene with the manager and not a single employee assisted him or made sure he was ok.

  Business Response

  Date: 07/01/2024

  Vehicle came in on 05/15/2023 with an engine not starting and ignition cylinder issue.  This vehicle never left our dealership.  Vehicle was waiting on a part that was on backorder and the vehicle was finally finished on 11/01/2023 ready for pick up. ************ came in on 03/08/2024 paid his bill and towed his vehicle out of the dealership. Vehicle would not start because the vehicle needed an alternator. The customer is claiming that the vehicle went to **, SC and ***** and was driven ***** miles when the vehicle has been disabled ever since it got to the dealership. Vehicle never left the premises.

  His recent visit to the dealership he came in met with ***************************, Service Manager, claiming that he had an issue with his vehicle. **************** told ************ that we needed the vehicle in order to determined what was wrong. **************** tried to explain to ************ numerous times that his vehicle was not here.  ************ got agitated after yelling numerous time to other employees and **************** in the service area. **************** told ************ that he needed to leave or we would be calling the *************** After time passed, **************** got a voicemail message from ************ apologizing for what just happened on that day

  Customer Answer

  Date: 07/13/2024

   
  Complaint: 21856424
  
  I am rejecting this response because:as can plainly be seen on the receipts, the milage when dropped off is 7000 plus miles different than when picked up. Employees and ourselves searched the entire cox  Chevrolet lots numerous times and the vehicle could not be found. 
  
  Sincerely,
  
  *******************/****

  Business Response

  Date: 07/31/2024

  When the vehicle arrived it had an internal *** fault that prevented the vehicle from being driven. The mileage displayed on the odometer comes from the mileage stored in the **** After replacing the *** during the programming process the mileage is automatically pulled from the **** Our belief is that the mileage recorded on the repair order is inaccurate due to the internal failure of the *** displaying the wrong mileage.   

  Customer Answer

  Date: 08/09/2024

   
  Complaint: 21856424
  
  I am rejecting this response because: REALLY??? Your a mechanic right? You know that's wrong. Can't happen unless you tamper with mileage somehow...and you wouldn't do that because its illegal,right? Replacing ecu won't change mileage on cluster. Would you stop making up stories and excuses and deal with this? Where's **** *** at? Let me hear these stories from him himself. 
  
  Sincerely,
  
  *******************/****

  Business Response

  Date: 08/16/2024

  On 11/28/2022 the vehicle came in for service with ******* miles.  When the vehicle returned on 5/15/20223, five months later, the vehicle was in operable.  Meaning that there was no power to the vehicle.  Which means the advisor at check in could not read the current mileage.  In order for the vehicle to be checked in on 5/15/2023 the system requires that the advisor put in the current miles.  Again the vehicle was not operating so he had no way of knowing the current miles so he added one mile from when the vehicle was in the shop from 11/28/2022.  So in essence the miles that were put on the vehicle from 11/28/2022 to 5/15/2023 were not readable.  Once the vehicle became operational the odometer reflected those miles put on during that time frame.  The miles that the customer is reading are the actual miles of the vehicle.

• Initial Complaint

  Date:06/03/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 3/4/2023, I purchased a 2023 Chevrolet Silverado 1500 from Cox Chevrolet with a $5,000 down payment. Contrary to the advertised 7 miles, the truck had over ***** miles due to being a demo vehicle, unbeknownst to me until after purchase. Shortly after, the truck developed sputtering and transmission issues. Despite multiple attempts, Cox Chevrolet failed to resolve the problems, attributing them to motor mount issues. My lemon law claim was denied. I am seeking a resolution of repair, trade, or refund to obtain a reliable vehicle. Cox Chevrolet's lack of effective assistance has been disappointing, especially given the initial misinformation about the vehicle's mileage. This situation has caused significant inconvenience and frustration, impacting my daily responsibilities and safety. I have made efforts to collaborate with Cox Chevrolet for a solution, but their responses have been inadequate. The dealership's failure to properly diagnose and repair the truck's recurring issues is concerning. The initial misrepresentation of the vehicle as a demo unit has undermined my trust in their business practices. As a consumer, I expect a vehicle that meets the standards presented during the purchase process. I have invested in good faith and anticipate Cox Chevrolet to fulfill their obligations by addressing the issues, offering a replacement, or refunding the down payment and payments made. While open to an amicable resolution, I am prepared to take further action to protect my consumer rights. I urge Cox Chevrolet to reconsider their stance and cooperate in resolving this matter promptly and fairly.

  Business Response

  Date: 06/03/2024

  Customer had the vehicle in service in April with concerns of a sputtering on cold starts.  The vehicle was inspected, and it was determined that the vehicle was operating as designed under manufactures specs.  We have reached out to the customer offering to trade them out if they are unhappy with the vehicle.  We have made contact with ******* but have yet to make contact with ********.

  Customer Answer

  Date: 06/06/2024

   
  Complaint: 21786830
  
  I am rejecting this response because:
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:04/02/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Cox Chevrolet took a deposit to hold a **** Expedition. The transaction fell through and I was advised that a credit on my card would issue in 5 to 7 days. They kept the money, provided no product or service and refuse to honor their promise to refund the deposit for a sale that never happened.

  Business Response

  Date: 04/02/2024

  Funds were refunded yesterday.

  See attachment.